NEGATIVEEXPERIENCEDEAD LINE/DISCONNECTPOINTSANDCASHRC PINREQUESTOTHERCROISSUESNOISESQOTHERHOTELPOLICYREFUSESERVICEOTABILLINGWRONGLOCATIONBOOKEDPREPAIDRATESHCVCALLSOTHERBILLINGISSUERCMISSINGSTAYWALKPOLICYSMOKINGPOLICYDOUBLECHARGEDFOLIOREQUESTFRONTDESKSQROOMTYPEISSUECANCELPOLICYWRONGDATESBOOKEDRCPOINTINQUIRYROOMANDBATHSQNEGATIVEEXPERIENCEDEAD LINE/DISCONNECTPOINTSANDCASHRC PINREQUESTOTHERCROISSUESNOISESQOTHERHOTELPOLICYREFUSESERVICEOTABILLINGWRONGLOCATIONBOOKEDPREPAIDRATESHCVCALLSOTHERBILLINGISSUERCMISSINGSTAYWALKPOLICYSMOKINGPOLICYDOUBLECHARGEDFOLIOREQUESTFRONTDESKSQROOMTYPEISSUECANCELPOLICYWRONGDATESBOOKEDRCPOINTINQUIRYROOMANDBATHSQ

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NEGATIVE EXPERIENCE
  2. DEAD LINE/ DISCONNECT
  3. POINTS AND CASH
  4. RC PIN REQUEST
  5. OTHER CRO ISSUES
  6. NOISE SQ
  7. OTHER HOTEL POLICY
  8. REFUSE SERVICE
  9. OTA BILLING
  10. WRONG LOCATION BOOKED
  11. PREPAID RATES
  12. HCV CALLS
  13. OTHER BILLING ISSUE
  14. RC MISSING STAY
  15. WALK POLICY
  16. SMOKING POLICY
  17. DOUBLE CHARGED
  18. FOLIO REQUEST
  19. FRONT DESK SQ
  20. ROOM TYPE ISSUE
  21. CANCEL POLICY
  22. WRONG DATES BOOKED
  23. RC POINT INQUIRY
  24. ROOM AND BATH SQ