FOLIOREQUESTNOISESQOTABILLINGPREPAIDRATESWRONGDATESBOOKEDOTHERBILLINGISSUENEGATIVEEXPERIENCEWALKPOLICYDEAD LINE/DISCONNECTRCMISSINGSTAYOTHERCROISSUESROOMTYPEISSUEHCVCALLSOTHERHOTELPOLICYWRONGLOCATIONBOOKEDSMOKINGPOLICYROOMANDBATHSQFRONTDESKSQREFUSESERVICEPOINTSANDCASHRCPOINTINQUIRYDOUBLECHARGEDRC PINREQUESTCANCELPOLICYFOLIOREQUESTNOISESQOTABILLINGPREPAIDRATESWRONGDATESBOOKEDOTHERBILLINGISSUENEGATIVEEXPERIENCEWALKPOLICYDEAD LINE/DISCONNECTRCMISSINGSTAYOTHERCROISSUESROOMTYPEISSUEHCVCALLSOTHERHOTELPOLICYWRONGLOCATIONBOOKEDSMOKINGPOLICYROOMANDBATHSQFRONTDESKSQREFUSESERVICEPOINTSANDCASHRCPOINTINQUIRYDOUBLECHARGEDRC PINREQUESTCANCELPOLICY

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FOLIO REQUEST
  2. NOISE SQ
  3. OTA BILLING
  4. PREPAID RATES
  5. WRONG DATES BOOKED
  6. OTHER BILLING ISSUE
  7. NEGATIVE EXPERIENCE
  8. WALK POLICY
  9. DEAD LINE/ DISCONNECT
  10. RC MISSING STAY
  11. OTHER CRO ISSUES
  12. ROOM TYPE ISSUE
  13. HCV CALLS
  14. OTHER HOTEL POLICY
  15. WRONG LOCATION BOOKED
  16. SMOKING POLICY
  17. ROOM AND BATH SQ
  18. FRONT DESK SQ
  19. REFUSE SERVICE
  20. POINTS AND CASH
  21. RC POINT INQUIRY
  22. DOUBLE CHARGED
  23. RC PIN REQUEST
  24. CANCEL POLICY