FOLIOREQUESTREFUSESERVICEOTHERCROISSUESDOUBLECHARGEDWRONGDATESBOOKEDNOISESQOTABILLINGRCPOINTINQUIRYPREPAIDRATESSMOKINGPOLICYROOMTYPEISSUEOTHERHOTELPOLICYHCVCALLSROOMANDBATHSQPOINTSANDCASHRC PINREQUESTDEAD LINE/DISCONNECTRCMISSINGSTAYWRONGLOCATIONBOOKEDOTHERBILLINGISSUENEGATIVEEXPERIENCECANCELPOLICYWALKPOLICYFRONTDESKSQFOLIOREQUESTREFUSESERVICEOTHERCROISSUESDOUBLECHARGEDWRONGDATESBOOKEDNOISESQOTABILLINGRCPOINTINQUIRYPREPAIDRATESSMOKINGPOLICYROOMTYPEISSUEOTHERHOTELPOLICYHCVCALLSROOMANDBATHSQPOINTSANDCASHRC PINREQUESTDEAD LINE/DISCONNECTRCMISSINGSTAYWRONGLOCATIONBOOKEDOTHERBILLINGISSUENEGATIVEEXPERIENCECANCELPOLICYWALKPOLICYFRONTDESKSQ

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FOLIO REQUEST
  2. REFUSE SERVICE
  3. OTHER CRO ISSUES
  4. DOUBLE CHARGED
  5. WRONG DATES BOOKED
  6. NOISE SQ
  7. OTA BILLING
  8. RC POINT INQUIRY
  9. PREPAID RATES
  10. SMOKING POLICY
  11. ROOM TYPE ISSUE
  12. OTHER HOTEL POLICY
  13. HCV CALLS
  14. ROOM AND BATH SQ
  15. POINTS AND CASH
  16. RC PIN REQUEST
  17. DEAD LINE/ DISCONNECT
  18. RC MISSING STAY
  19. WRONG LOCATION BOOKED
  20. OTHER BILLING ISSUE
  21. NEGATIVE EXPERIENCE
  22. CANCEL POLICY
  23. WALK POLICY
  24. FRONT DESK SQ