OTHERHOTELPOLICYPREPAIDRATESRC PINREQUESTNEGATIVEEXPERIENCEPOINTSANDCASHRCMISSINGSTAYWALKPOLICYROOMANDBATHSQHCVCALLSOTABILLINGNOISESQWRONGDATESBOOKEDOTHERBILLINGISSUEREFUSESERVICECANCELPOLICYRCPOINTINQUIRYSMOKINGPOLICYDOUBLECHARGEDDEAD LINE/DISCONNECTFOLIOREQUESTOTHERCROISSUESFRONTDESKSQROOMTYPEISSUEWRONGLOCATIONBOOKEDOTHERHOTELPOLICYPREPAIDRATESRC PINREQUESTNEGATIVEEXPERIENCEPOINTSANDCASHRCMISSINGSTAYWALKPOLICYROOMANDBATHSQHCVCALLSOTABILLINGNOISESQWRONGDATESBOOKEDOTHERBILLINGISSUEREFUSESERVICECANCELPOLICYRCPOINTINQUIRYSMOKINGPOLICYDOUBLECHARGEDDEAD LINE/DISCONNECTFOLIOREQUESTOTHERCROISSUESFRONTDESKSQROOMTYPEISSUEWRONGLOCATIONBOOKED

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OTHER HOTEL POLICY
  2. PREPAID RATES
  3. RC PIN REQUEST
  4. NEGATIVE EXPERIENCE
  5. POINTS AND CASH
  6. RC MISSING STAY
  7. WALK POLICY
  8. ROOM AND BATH SQ
  9. HCV CALLS
  10. OTA BILLING
  11. NOISE SQ
  12. WRONG DATES BOOKED
  13. OTHER BILLING ISSUE
  14. REFUSE SERVICE
  15. CANCEL POLICY
  16. RC POINT INQUIRY
  17. SMOKING POLICY
  18. DOUBLE CHARGED
  19. DEAD LINE/ DISCONNECT
  20. FOLIO REQUEST
  21. OTHER CRO ISSUES
  22. FRONT DESK SQ
  23. ROOM TYPE ISSUE
  24. WRONG LOCATION BOOKED