NEGATIVEEXPERIENCEFRONTDESKSQNOISESQOTHERCROISSUESCANCELPOLICYDOUBLECHARGEDOTABILLINGRCMISSINGSTAYRCPOINTINQUIRYWRONGLOCATIONBOOKEDWALKPOLICYWRONGDATESBOOKEDPOINTSANDCASHFOLIOREQUESTOTHERBILLINGISSUEDEAD LINE/DISCONNECTSMOKINGPOLICYPREPAIDRATESOTHERHOTELPOLICYRC PINREQUESTROOMANDBATHSQHCVCALLSROOMTYPEISSUEREFUSESERVICENEGATIVEEXPERIENCEFRONTDESKSQNOISESQOTHERCROISSUESCANCELPOLICYDOUBLECHARGEDOTABILLINGRCMISSINGSTAYRCPOINTINQUIRYWRONGLOCATIONBOOKEDWALKPOLICYWRONGDATESBOOKEDPOINTSANDCASHFOLIOREQUESTOTHERBILLINGISSUEDEAD LINE/DISCONNECTSMOKINGPOLICYPREPAIDRATESOTHERHOTELPOLICYRC PINREQUESTROOMANDBATHSQHCVCALLSROOMTYPEISSUEREFUSESERVICE

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NEGATIVE EXPERIENCE
  2. FRONT DESK SQ
  3. NOISE SQ
  4. OTHER CRO ISSUES
  5. CANCEL POLICY
  6. DOUBLE CHARGED
  7. OTA BILLING
  8. RC MISSING STAY
  9. RC POINT INQUIRY
  10. WRONG LOCATION BOOKED
  11. WALK POLICY
  12. WRONG DATES BOOKED
  13. POINTS AND CASH
  14. FOLIO REQUEST
  15. OTHER BILLING ISSUE
  16. DEAD LINE/ DISCONNECT
  17. SMOKING POLICY
  18. PREPAID RATES
  19. OTHER HOTEL POLICY
  20. RC PIN REQUEST
  21. ROOM AND BATH SQ
  22. HCV CALLS
  23. ROOM TYPE ISSUE
  24. REFUSE SERVICE