OTHERHOTELPOLICYWALKPOLICYWRONGDATESBOOKEDDOUBLECHARGEDSMOKINGPOLICYRC PINREQUESTFOLIOREQUESTROOMANDBATHSQCANCELPOLICYNEGATIVEEXPERIENCEOTHERCROISSUESROOMTYPEISSUEDEAD LINE/DISCONNECTWRONGLOCATIONBOOKEDPOINTSANDCASHOTABILLINGNOISESQRCPOINTINQUIRYHCVCALLSPREPAIDRATESOTHERBILLINGISSUERCMISSINGSTAYFRONTDESKSQREFUSESERVICEOTHERHOTELPOLICYWALKPOLICYWRONGDATESBOOKEDDOUBLECHARGEDSMOKINGPOLICYRC PINREQUESTFOLIOREQUESTROOMANDBATHSQCANCELPOLICYNEGATIVEEXPERIENCEOTHERCROISSUESROOMTYPEISSUEDEAD LINE/DISCONNECTWRONGLOCATIONBOOKEDPOINTSANDCASHOTABILLINGNOISESQRCPOINTINQUIRYHCVCALLSPREPAIDRATESOTHERBILLINGISSUERCMISSINGSTAYFRONTDESKSQREFUSESERVICE

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OTHER HOTEL POLICY
  2. WALK POLICY
  3. WRONG DATES BOOKED
  4. DOUBLE CHARGED
  5. SMOKING POLICY
  6. RC PIN REQUEST
  7. FOLIO REQUEST
  8. ROOM AND BATH SQ
  9. CANCEL POLICY
  10. NEGATIVE EXPERIENCE
  11. OTHER CRO ISSUES
  12. ROOM TYPE ISSUE
  13. DEAD LINE/ DISCONNECT
  14. WRONG LOCATION BOOKED
  15. POINTS AND CASH
  16. OTA BILLING
  17. NOISE SQ
  18. RC POINT INQUIRY
  19. HCV CALLS
  20. PREPAID RATES
  21. OTHER BILLING ISSUE
  22. RC MISSING STAY
  23. FRONT DESK SQ
  24. REFUSE SERVICE