WRONGDATESBOOKEDFOLIOREQUESTWALKPOLICYRCMISSINGSTAYPOINTSANDCASHOTHERHOTELPOLICYSMOKINGPOLICYFRONTDESKSQWRONGLOCATIONBOOKEDNEGATIVEEXPERIENCEPREPAIDRATESDOUBLECHARGEDHCVCALLSOTABILLINGOTHERCROISSUESRC PINREQUESTREFUSESERVICENOISESQROOMTYPEISSUERCPOINTINQUIRYOTHERBILLINGISSUEDEAD LINE/DISCONNECTROOMANDBATHSQCANCELPOLICYWRONGDATESBOOKEDFOLIOREQUESTWALKPOLICYRCMISSINGSTAYPOINTSANDCASHOTHERHOTELPOLICYSMOKINGPOLICYFRONTDESKSQWRONGLOCATIONBOOKEDNEGATIVEEXPERIENCEPREPAIDRATESDOUBLECHARGEDHCVCALLSOTABILLINGOTHERCROISSUESRC PINREQUESTREFUSESERVICENOISESQROOMTYPEISSUERCPOINTINQUIRYOTHERBILLINGISSUEDEAD LINE/DISCONNECTROOMANDBATHSQCANCELPOLICY

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WRONG DATES BOOKED
  2. FOLIO REQUEST
  3. WALK POLICY
  4. RC MISSING STAY
  5. POINTS AND CASH
  6. OTHER HOTEL POLICY
  7. SMOKING POLICY
  8. FRONT DESK SQ
  9. WRONG LOCATION BOOKED
  10. NEGATIVE EXPERIENCE
  11. PREPAID RATES
  12. DOUBLE CHARGED
  13. HCV CALLS
  14. OTA BILLING
  15. OTHER CRO ISSUES
  16. RC PIN REQUEST
  17. REFUSE SERVICE
  18. NOISE SQ
  19. ROOM TYPE ISSUE
  20. RC POINT INQUIRY
  21. OTHER BILLING ISSUE
  22. DEAD LINE/ DISCONNECT
  23. ROOM AND BATH SQ
  24. CANCEL POLICY