DEAD LINE/DISCONNECTROOMANDBATHSQHCVCALLSFRONTDESKSQWALKPOLICYWRONGDATESBOOKEDOTHERHOTELPOLICYOTABILLINGSMOKINGPOLICYROOMTYPEISSUEPREPAIDRATESNOISESQFOLIOREQUESTWRONGLOCATIONBOOKEDOTHERBILLINGISSUEREFUSESERVICEPOINTSANDCASHNEGATIVEEXPERIENCERC PINREQUESTCANCELPOLICYRCPOINTINQUIRYDOUBLECHARGEDRCMISSINGSTAYOTHERCROISSUESDEAD LINE/DISCONNECTROOMANDBATHSQHCVCALLSFRONTDESKSQWALKPOLICYWRONGDATESBOOKEDOTHERHOTELPOLICYOTABILLINGSMOKINGPOLICYROOMTYPEISSUEPREPAIDRATESNOISESQFOLIOREQUESTWRONGLOCATIONBOOKEDOTHERBILLINGISSUEREFUSESERVICEPOINTSANDCASHNEGATIVEEXPERIENCERC PINREQUESTCANCELPOLICYRCPOINTINQUIRYDOUBLECHARGEDRCMISSINGSTAYOTHERCROISSUES

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DEAD LINE/ DISCONNECT
  2. ROOM AND BATH SQ
  3. HCV CALLS
  4. FRONT DESK SQ
  5. WALK POLICY
  6. WRONG DATES BOOKED
  7. OTHER HOTEL POLICY
  8. OTA BILLING
  9. SMOKING POLICY
  10. ROOM TYPE ISSUE
  11. PREPAID RATES
  12. NOISE SQ
  13. FOLIO REQUEST
  14. WRONG LOCATION BOOKED
  15. OTHER BILLING ISSUE
  16. REFUSE SERVICE
  17. POINTS AND CASH
  18. NEGATIVE EXPERIENCE
  19. RC PIN REQUEST
  20. CANCEL POLICY
  21. RC POINT INQUIRY
  22. DOUBLE CHARGED
  23. RC MISSING STAY
  24. OTHER CRO ISSUES