SMOKINGPOLICYPREPAIDRATESRCPOINTINQUIRYWRONGLOCATIONBOOKEDOTHERBILLINGISSUEHCVCALLSFOLIOREQUESTRC PINREQUESTWALKPOLICYDEAD LINE/DISCONNECTWRONGDATESBOOKEDNOISESQREFUSESERVICEDOUBLECHARGEDFRONTDESKSQROOMANDBATHSQOTHERHOTELPOLICYROOMTYPEISSUEOTHERCROISSUESRCMISSINGSTAYPOINTSANDCASHNEGATIVEEXPERIENCECANCELPOLICYOTABILLINGSMOKINGPOLICYPREPAIDRATESRCPOINTINQUIRYWRONGLOCATIONBOOKEDOTHERBILLINGISSUEHCVCALLSFOLIOREQUESTRC PINREQUESTWALKPOLICYDEAD LINE/DISCONNECTWRONGDATESBOOKEDNOISESQREFUSESERVICEDOUBLECHARGEDFRONTDESKSQROOMANDBATHSQOTHERHOTELPOLICYROOMTYPEISSUEOTHERCROISSUESRCMISSINGSTAYPOINTSANDCASHNEGATIVEEXPERIENCECANCELPOLICYOTABILLING

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMOKING POLICY
  2. PREPAID RATES
  3. RC POINT INQUIRY
  4. WRONG LOCATION BOOKED
  5. OTHER BILLING ISSUE
  6. HCV CALLS
  7. FOLIO REQUEST
  8. RC PIN REQUEST
  9. WALK POLICY
  10. DEAD LINE/ DISCONNECT
  11. WRONG DATES BOOKED
  12. NOISE SQ
  13. REFUSE SERVICE
  14. DOUBLE CHARGED
  15. FRONT DESK SQ
  16. ROOM AND BATH SQ
  17. OTHER HOTEL POLICY
  18. ROOM TYPE ISSUE
  19. OTHER CRO ISSUES
  20. RC MISSING STAY
  21. POINTS AND CASH
  22. NEGATIVE EXPERIENCE
  23. CANCEL POLICY
  24. OTA BILLING