ROOMTYPEISSUEWRONGLOCATIONBOOKEDPOINTSANDCASHROOMANDBATHSQFOLIOREQUESTOTHERHOTELPOLICYFRONTDESKSQWALKPOLICYNOISESQWRONGDATESBOOKEDSMOKINGPOLICYRCPOINTINQUIRYCANCELPOLICYNEGATIVEEXPERIENCEOTHERCROISSUESDOUBLECHARGEDRC PINREQUESTOTABILLINGOTHERBILLINGISSUEREFUSESERVICERCMISSINGSTAYDEAD LINE/DISCONNECTPREPAIDRATESHCVCALLSROOMTYPEISSUEWRONGLOCATIONBOOKEDPOINTSANDCASHROOMANDBATHSQFOLIOREQUESTOTHERHOTELPOLICYFRONTDESKSQWALKPOLICYNOISESQWRONGDATESBOOKEDSMOKINGPOLICYRCPOINTINQUIRYCANCELPOLICYNEGATIVEEXPERIENCEOTHERCROISSUESDOUBLECHARGEDRC PINREQUESTOTABILLINGOTHERBILLINGISSUEREFUSESERVICERCMISSINGSTAYDEAD LINE/DISCONNECTPREPAIDRATESHCVCALLS

CUSTOMER CARE CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ROOM TYPE ISSUE
  2. WRONG LOCATION BOOKED
  3. POINTS AND CASH
  4. ROOM AND BATH SQ
  5. FOLIO REQUEST
  6. OTHER HOTEL POLICY
  7. FRONT DESK SQ
  8. WALK POLICY
  9. NOISE SQ
  10. WRONG DATES BOOKED
  11. SMOKING POLICY
  12. RC POINT INQUIRY
  13. CANCEL POLICY
  14. NEGATIVE EXPERIENCE
  15. OTHER CRO ISSUES
  16. DOUBLE CHARGED
  17. RC PIN REQUEST
  18. OTA BILLING
  19. OTHER BILLING ISSUE
  20. REFUSE SERVICE
  21. RC MISSING STAY
  22. DEAD LINE/ DISCONNECT
  23. PREPAID RATES
  24. HCV CALLS