Reads all therules and stillasks forspecialtreatmentTakes the testin the buildingeven thoughwe ask themnot toEnters astaff onlyarea to askabout kits"What dateand time isthe nextdelivery ofkits?"Follows youto your carwhen yourshift is overto ask for kitsClaimsCOVID isfake but stilltakes testsStraight uptells youthey'reselling themClaims weshould sellthem buttakes oneAdmitsthey're goingto multiplebranches toget kitsLies toyour faceand youknow itOffers you a"tip" forgiving themextra kitsCustomer istaking kits fortheir own smallbusiness to cutcostsTakes all thekits whenstaff aren'tlookingCalls 5+times aday aboutkitsWants aPCR test atthe libraryinsteadBangs ondoorsdemandingkits beforewe're openAsks you toemail thempersonallyabout kits"But thenews saidyou hadthem!"Asks staffto do theirnasalswab"I pay yoursalary, sogive memore kits!"Threatensto talk toyour bossabout youEncouragestheir child totake an extrakit for themComplainsthe testsdon't workbut takesmoreSays anotherlibrary isoffering moreso we shouldtooReads all therules and stillasks forspecialtreatmentTakes the testin the buildingeven thoughwe ask themnot toEnters astaff onlyarea to askabout kits"What dateand time isthe nextdelivery ofkits?"Follows youto your carwhen yourshift is overto ask for kitsClaimsCOVID isfake but stilltakes testsStraight uptells youthey'reselling themClaims weshould sellthem buttakes oneAdmitsthey're goingto multiplebranches toget kitsLies toyour faceand youknow itOffers you a"tip" forgiving themextra kitsCustomer istaking kits fortheir own smallbusiness to cutcostsTakes all thekits whenstaff aren'tlookingCalls 5+times aday aboutkitsWants aPCR test atthe libraryinsteadBangs ondoorsdemandingkits beforewe're openAsks you toemail thempersonallyabout kits"But thenews saidyou hadthem!"Asks staffto do theirnasalswab"I pay yoursalary, sogive memore kits!"Threatensto talk toyour bossabout youEncouragestheir child totake an extrakit for themComplainsthe testsdon't workbut takesmoreSays anotherlibrary isoffering moreso we shouldtoo

COVID Test Kit Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reads all the rules and still asks for special treatment
  2. Takes the test in the building even though we ask them not to
  3. Enters a staff only area to ask about kits
  4. "What date and time is the next delivery of kits?"
  5. Follows you to your car when your shift is over to ask for kits
  6. Claims COVID is fake but still takes tests
  7. Straight up tells you they're selling them
  8. Claims we should sell them but takes one
  9. Admits they're going to multiple branches to get kits
  10. Lies to your face and you know it
  11. Offers you a "tip" for giving them extra kits
  12. Customer is taking kits for their own small business to cut costs
  13. Takes all the kits when staff aren't looking
  14. Calls 5+ times a day about kits
  15. Wants a PCR test at the library instead
  16. Bangs on doors demanding kits before we're open
  17. Asks you to email them personally about kits
  18. "But the news said you had them!"
  19. Asks staff to do their nasal swab
  20. "I pay your salary, so give me more kits!"
  21. Threatens to talk to your boss about you
  22. Encourages their child to take an extra kit for them
  23. Complains the tests don't work but takes more
  24. Says another library is offering more so we should too