Lies toyour faceand youknow itEncouragestheir child totake an extrakit for themSays anotherlibrary isoffering moreso we shouldtooFollows youto your carwhen yourshift is overto ask for kits"What dateand time isthe nextdelivery ofkits?"Enters astaff onlyarea to askabout kitsThreatensto talk toyour bossabout you"I pay yoursalary, sogive memore kits!"Claims weshould sellthem buttakes oneAsks staffto do theirnasalswabTakes the testin the buildingeven thoughwe ask themnot toStraight uptells youthey'reselling themTakes all thekits whenstaff aren'tlookingComplainsthe testsdon't workbut takesmore"But thenews saidyou hadthem!"Reads all therules and stillasks forspecialtreatmentOffers you a"tip" forgiving themextra kitsClaimsCOVID isfake but stilltakes testsCustomer istaking kits fortheir own smallbusiness to cutcostsAsks you toemail thempersonallyabout kitsWants aPCR test atthe libraryinsteadBangs ondoorsdemandingkits beforewe're openAdmitsthey're goingto multiplebranches toget kitsCalls 5+times aday aboutkitsLies toyour faceand youknow itEncouragestheir child totake an extrakit for themSays anotherlibrary isoffering moreso we shouldtooFollows youto your carwhen yourshift is overto ask for kits"What dateand time isthe nextdelivery ofkits?"Enters astaff onlyarea to askabout kitsThreatensto talk toyour bossabout you"I pay yoursalary, sogive memore kits!"Claims weshould sellthem buttakes oneAsks staffto do theirnasalswabTakes the testin the buildingeven thoughwe ask themnot toStraight uptells youthey'reselling themTakes all thekits whenstaff aren'tlookingComplainsthe testsdon't workbut takesmore"But thenews saidyou hadthem!"Reads all therules and stillasks forspecialtreatmentOffers you a"tip" forgiving themextra kitsClaimsCOVID isfake but stilltakes testsCustomer istaking kits fortheir own smallbusiness to cutcostsAsks you toemail thempersonallyabout kitsWants aPCR test atthe libraryinsteadBangs ondoorsdemandingkits beforewe're openAdmitsthey're goingto multiplebranches toget kitsCalls 5+times aday aboutkits

COVID Test Kit Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lies to your face and you know it
  2. Encourages their child to take an extra kit for them
  3. Says another library is offering more so we should too
  4. Follows you to your car when your shift is over to ask for kits
  5. "What date and time is the next delivery of kits?"
  6. Enters a staff only area to ask about kits
  7. Threatens to talk to your boss about you
  8. "I pay your salary, so give me more kits!"
  9. Claims we should sell them but takes one
  10. Asks staff to do their nasal swab
  11. Takes the test in the building even though we ask them not to
  12. Straight up tells you they're selling them
  13. Takes all the kits when staff aren't looking
  14. Complains the tests don't work but takes more
  15. "But the news said you had them!"
  16. Reads all the rules and still asks for special treatment
  17. Offers you a "tip" for giving them extra kits
  18. Claims COVID is fake but still takes tests
  19. Customer is taking kits for their own small business to cut costs
  20. Asks you to email them personally about kits
  21. Wants a PCR test at the library instead
  22. Bangs on doors demanding kits before we're open
  23. Admits they're going to multiple branches to get kits
  24. Calls 5+ times a day about kits