Let a fellowLumieknow youappreciatethem!Find thetelescopeon the Visionand MissionPageWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share a callwhere youfeel youmade adifference!Share yourfavorite wayyou helpcustomersShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share a futureHappy Houridea with Kali oron our TeamsChannelWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share a funinteraction youhad ORa fun fact abouta customerPlay the'In OurCustomer'sShoes'GameShare atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Write amessage toCustomerHappinessShare afun callerinteractionUsed awebform toschedule acallerSharesomethingyou do on callsto make thecaller's experiencebetterWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Let a fellowLumieknow youappreciatethem!Find thetelescopeon the Visionand MissionPageWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share a callwhere youfeel youmade adifference!Share yourfavorite wayyou helpcustomersShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share a futureHappy Houridea with Kali oron our TeamsChannelWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share a funinteraction youhad ORa fun fact abouta customerPlay the'In OurCustomer'sShoes'GameShare atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Write amessage toCustomerHappinessShare afun callerinteractionUsed awebform toschedule acallerSharesomethingyou do on callsto make thecaller's experiencebetterWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let a fellow Lumie know you appreciate them!
  2. Find the telescope on the Vision and Mission Page
  3. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  4. Think of a small business you know. Think about how using Ruby could improve their business
  5. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  6. Give yourself this square for helping a small business today! (You're Luminous!)
  7. Share a call where you feel you made a difference!
  8. Share your favorite way you help customers
  9. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  10. Customize your phrasing on a call to make a PNC feel appreciated
  11. Share a future Happy Hour idea with Kali or on our Teams Channel
  12. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  13. Share a fun interaction you had OR a fun fact about a customer
  14. Play the 'In Our Customer's Shoes' Game
  15. Share a task that a customer can get done without interruption because you answer their calls
  16. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  17. Write a message to Customer Happiness
  18. Share a fun caller interaction
  19. Used a webform to schedule a caller
  20. Share something you do on calls to make the caller's experience better
  21. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  22. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  23. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  24. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)