Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableShare a funinteraction youhad ORa fun fact abouta customerWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Play the'In OurCustomer'sShoes'GameWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Share afun callerinteractionWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Share yourfavorite wayyou helpcustomersWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Share atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share a futureHappy Houridea with Kali oron our TeamsChannelWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Find thetelescopeon the Visionand MissionPageLet a fellowLumieknow youappreciatethem!Used awebform toschedule acallerGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Sharesomethingyou do on callsto make thecaller's experiencebetterWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare a callwhere youfeel youmade adifference!Write amessage toCustomerHappinessCustomizeyour phrasingon a call tomake a PNCfeelappreciated Watch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableShare a funinteraction youhad ORa fun fact abouta customerWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Play the'In OurCustomer'sShoes'GameWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Share afun callerinteractionWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Share yourfavorite wayyou helpcustomersWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Share atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share a futureHappy Houridea with Kali oron our TeamsChannelWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Find thetelescopeon the Visionand MissionPageLet a fellowLumieknow youappreciatethem!Used awebform toschedule acallerGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Sharesomethingyou do on callsto make thecaller's experiencebetterWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare a callwhere youfeel youmade adifference!Write amessage toCustomerHappinessCustomizeyour phrasingon a call tomake a PNCfeelappreciated Watch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  2. Share a fun interaction you had OR a fun fact about a customer
  3. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  4. Play the 'In Our Customer's Shoes' Game
  5. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  6. Share a fun caller interaction
  7. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  8. Share your favorite way you help customers
  9. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  10. Share a task that a customer can get done without interruption because you answer their calls
  11. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  12. Share a future Happy Hour idea with Kali or on our Teams Channel
  13. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  14. Find the telescope on the Vision and Mission Page
  15. Let a fellow Lumie know you appreciate them!
  16. Used a webform to schedule a caller
  17. Give yourself this square for helping a small business today! (You're Luminous!)
  18. Share something you do on calls to make the caller's experience better
  19. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  20. Think of a small business you know. Think about how using Ruby could improve their business
  21. Share a call where you feel you made a difference!
  22. Write a message to Customer Happiness
  23. Customize your phrasing on a call to make a PNC feel appreciated
  24. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)