Find thetelescopeon the Visionand MissionPageShare atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessUsed awebform toschedule acallerWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share a futureHappy Houridea with Kali oron our TeamsChannelWrite amessage toCustomerHappinessShare a callwhere youfeel youmade adifference!Play the'In OurCustomer'sShoes'GameGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share afun callerinteractionWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Share a funinteraction youhad ORa fun fact abouta customerShare yourfavorite wayyou helpcustomersLet a fellowLumieknow youappreciatethem!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Customizeyour phrasingon a call tomake a PNCfeelappreciated Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Sharesomethingyou do on callsto make thecaller's experiencebetterFind thetelescopeon the Visionand MissionPageShare atask thata customer canget done withoutinterruptionbecause youanswer their callsWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessUsed awebform toschedule acallerWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share a futureHappy Houridea with Kali oron our TeamsChannelWrite amessage toCustomerHappinessShare a callwhere youfeel youmade adifference!Play the'In OurCustomer'sShoes'GameGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share afun callerinteractionWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Share a funinteraction youhad ORa fun fact abouta customerShare yourfavorite wayyou helpcustomersLet a fellowLumieknow youappreciatethem!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Customizeyour phrasingon a call tomake a PNCfeelappreciated Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Sharesomethingyou do on callsto make thecaller's experiencebetter

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find the telescope on the Vision and Mission Page
  2. Share a task that a customer can get done without interruption because you answer their calls
  3. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  4. Think of a small business you know. Think about how using Ruby could improve their business
  5. Used a webform to schedule a caller
  6. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  7. Share a future Happy Hour idea with Kali or on our Teams Channel
  8. Write a message to Customer Happiness
  9. Share a call where you feel you made a difference!
  10. Play the 'In Our Customer's Shoes' Game
  11. Give yourself this square for helping a small business today! (You're Luminous!)
  12. Share a fun caller interaction
  13. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  14. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  15. Share a fun interaction you had OR a fun fact about a customer
  16. Share your favorite way you help customers
  17. Let a fellow Lumie know you appreciate them!
  18. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  19. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  20. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  21. Customize your phrasing on a call to make a PNC feel appreciated
  22. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  23. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  24. Share something you do on calls to make the caller's experience better