Share a funinteraction youhad ORa fun fact abouta customerWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Watch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Play the'In OurCustomer'sShoes'GameWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Let a fellowLumieknow youappreciatethem!Share a futureHappy Houridea with Kali oron our TeamsChannelFind thetelescopeon the Visionand MissionPageWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Write amessage toCustomerHappinessShare a callwhere youfeel youmade adifference!Used awebform toschedule acallerCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share atask thata customer canget done withoutinterruptionbecause youanswer their callsSharesomethingyou do on callsto make thecaller's experiencebetterShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare afun callerinteractionShare yourfavorite wayyou helpcustomersWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Share a funinteraction youhad ORa fun fact abouta customerWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Watch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Play the'In OurCustomer'sShoes'GameWatch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Let a fellowLumieknow youappreciatethem!Share a futureHappy Houridea with Kali oron our TeamsChannelFind thetelescopeon the Visionand MissionPageWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Write amessage toCustomerHappinessShare a callwhere youfeel youmade adifference!Used awebform toschedule acallerCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share atask thata customer canget done withoutinterruptionbecause youanswer their callsSharesomethingyou do on callsto make thecaller's experiencebetterShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare afun callerinteractionShare yourfavorite wayyou helpcustomersWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a fun interaction you had OR a fun fact about a customer
  2. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  3. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  4. Play the 'In Our Customer's Shoes' Game
  5. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  6. Let a fellow Lumie know you appreciate them!
  7. Share a future Happy Hour idea with Kali or on our Teams Channel
  8. Find the telescope on the Vision and Mission Page
  9. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  10. Give yourself this square for helping a small business today! (You're Luminous!)
  11. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  12. Write a message to Customer Happiness
  13. Share a call where you feel you made a difference!
  14. Used a webform to schedule a caller
  15. Customize your phrasing on a call to make a PNC feel appreciated
  16. Share a task that a customer can get done without interruption because you answer their calls
  17. Share something you do on calls to make the caller's experience better
  18. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  19. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  20. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  21. Think of a small business you know. Think about how using Ruby could improve their business
  22. Share a fun caller interaction
  23. Share your favorite way you help customers
  24. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)