Share atask thata customer canget done withoutinterruptionbecause youanswer their callsPlay the'In OurCustomer'sShoes'GameThink of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare yourfavorite wayyou helpcustomersSharesomethingyou do on callsto make thecaller's experiencebetterWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Used awebform toschedule acallerLet a fellowLumieknow youappreciatethem!Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Find thetelescopeon the Visionand MissionPageShare a futureHappy Houridea with Kali oron our TeamsChannelShare a funinteraction youhad ORa fun fact abouta customerShare a callwhere youfeel youmade adifference!Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableShare afun callerinteractionWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Write amessage toCustomerHappinessWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Customizeyour phrasingon a call tomake a PNCfeelappreciated Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share atask thata customer canget done withoutinterruptionbecause youanswer their callsPlay the'In OurCustomer'sShoes'GameThink of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare yourfavorite wayyou helpcustomersSharesomethingyou do on callsto make thecaller's experiencebetterWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Used awebform toschedule acallerLet a fellowLumieknow youappreciatethem!Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Find thetelescopeon the Visionand MissionPageShare a futureHappy Houridea with Kali oron our TeamsChannelShare a funinteraction youhad ORa fun fact abouta customerShare a callwhere youfeel youmade adifference!Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableShare afun callerinteractionWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Write amessage toCustomerHappinessWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Customizeyour phrasingon a call tomake a PNCfeelappreciated Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a task that a customer can get done without interruption because you answer their calls
  2. Play the 'In Our Customer's Shoes' Game
  3. Think of a small business you know. Think about how using Ruby could improve their business
  4. Share your favorite way you help customers
  5. Share something you do on calls to make the caller's experience better
  6. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  7. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  8. Used a webform to schedule a caller
  9. Let a fellow Lumie know you appreciate them!
  10. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  11. Find the telescope on the Vision and Mission Page
  12. Share a future Happy Hour idea with Kali or on our Teams Channel
  13. Share a fun interaction you had OR a fun fact about a customer
  14. Share a call where you feel you made a difference!
  15. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  16. Share a fun caller interaction
  17. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  18. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  19. Write a message to Customer Happiness
  20. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  21. Customize your phrasing on a call to make a PNC feel appreciated
  22. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  23. Give yourself this square for helping a small business today! (You're Luminous!)
  24. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)