Share yourfavorite wayyou helpcustomersWrite amessage toCustomerHappinessShare a futureHappy Houridea with Kali oron our TeamsChannelWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Share a funinteraction youhad ORa fun fact abouta customerUsed awebform toschedule acallerCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Find thetelescopeon the Visionand MissionPageShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Sharesomethingyou do on callsto make thecaller's experiencebetterShare afun callerinteractionWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Share atask thata customer canget done withoutinterruptionbecause youanswer their callsPlay the'In OurCustomer'sShoes'GameWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Let a fellowLumieknow youappreciatethem!Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessShare yourfavorite wayyou helpcustomersWrite amessage toCustomerHappinessShare a futureHappy Houridea with Kali oron our TeamsChannelWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Share a funinteraction youhad ORa fun fact abouta customerUsed awebform toschedule acallerCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Find thetelescopeon the Visionand MissionPageShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Sharesomethingyou do on callsto make thecaller's experiencebetterShare afun callerinteractionWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Share atask thata customer canget done withoutinterruptionbecause youanswer their callsPlay the'In OurCustomer'sShoes'GameWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Let a fellowLumieknow youappreciatethem!Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir business

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share your favorite way you help customers
  2. Write a message to Customer Happiness
  3. Share a future Happy Hour idea with Kali or on our Teams Channel
  4. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  5. Share a fun interaction you had OR a fun fact about a customer
  6. Used a webform to schedule a caller
  7. Customize your phrasing on a call to make a PNC feel appreciated
  8. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  9. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  10. Find the telescope on the Vision and Mission Page
  11. Share a call where you feel you made a difference!
  12. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  13. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  14. Give yourself this square for helping a small business today! (You're Luminous!)
  15. Share something you do on calls to make the caller's experience better
  16. Share a fun caller interaction
  17. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  18. Share a task that a customer can get done without interruption because you answer their calls
  19. Play the 'In Our Customer's Shoes' Game
  20. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  21. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  22. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  23. Let a fellow Lumie know you appreciate them!
  24. Think of a small business you know. Think about how using Ruby could improve their business