Share a futureHappy Houridea with Kali oron our TeamsChannelWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Customizeyour phrasingon a call tomake a PNCfeelappreciated Used awebform toschedule acallerShare yourfavorite wayyou helpcustomersShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share afun callerinteractionSharesomethingyou do on callsto make thecaller's experiencebetterShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitablePlay the'In OurCustomer'sShoes'GameShare atask thata customer canget done withoutinterruptionbecause youanswer their callsLet a fellowLumieknow youappreciatethem!Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share a funinteraction youhad ORa fun fact abouta customerWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Find thetelescopeon the Visionand MissionPageWrite amessage toCustomerHappinessWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share a futureHappy Houridea with Kali oron our TeamsChannelWatch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Customizeyour phrasingon a call tomake a PNCfeelappreciated Used awebform toschedule acallerShare yourfavorite wayyou helpcustomersShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Share afun callerinteractionSharesomethingyou do on callsto make thecaller's experiencebetterShare the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitablePlay the'In OurCustomer'sShoes'GameShare atask thata customer canget done withoutinterruptionbecause youanswer their callsLet a fellowLumieknow youappreciatethem!Watch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Watch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Giveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share a funinteraction youhad ORa fun fact abouta customerWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Find thetelescopeon the Visionand MissionPageWrite amessage toCustomerHappinessWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a future Happy Hour idea with Kali or on our Teams Channel
  2. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  3. Customize your phrasing on a call to make a PNC feel appreciated
  4. Used a webform to schedule a caller
  5. Share your favorite way you help customers
  6. Share a call where you feel you made a difference!
  7. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  8. Share a fun caller interaction
  9. Share something you do on calls to make the caller's experience better
  10. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  11. Play the 'In Our Customer's Shoes' Game
  12. Share a task that a customer can get done without interruption because you answer their calls
  13. Let a fellow Lumie know you appreciate them!
  14. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  15. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  16. Think of a small business you know. Think about how using Ruby could improve their business
  17. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  18. Give yourself this square for helping a small business today! (You're Luminous!)
  19. Share a fun interaction you had OR a fun fact about a customer
  20. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  21. Find the telescope on the Vision and Mission Page
  22. Write a message to Customer Happiness
  23. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  24. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)