Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Share a funinteraction youhad ORa fun fact abouta customerWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Find thetelescopeon the Visionand MissionPageShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Share yourfavorite wayyou helpcustomersCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share atask thata customer canget done withoutinterruptionbecause youanswer their callsWrite amessage toCustomerHappinessWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Sharesomethingyou do on callsto make thecaller's experiencebetterPlay the'In OurCustomer'sShoes'GameShare a futureHappy Houridea with Kali oron our TeamsChannelUsed awebform toschedule acallerGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share afun callerinteractionLet a fellowLumieknow youappreciatethem!Think of a smallbusiness youknow. Think abouthow using Rubycould improvetheir businessWatch "RubyCustomer Story:Dean AltermanLaw Group" onRuby Youtube(2:12)Share a funinteraction youhad ORa fun fact abouta customerWatch"CustomerStory: MaggieFinnerty ofOEN" On RubyYoutube (1:33)Watch Kate's"IntroducingOur Vision andMission VideoPart 2" (3 mins)Find thetelescopeon the Visionand MissionPageShare a callwhere youfeel youmade adifference!Watch Kate's"IntroducingOur Vision andMission VideoPart 1" (3 mins)Watch "RubyCustomer Story:Barry Engle of NWDefense Team" onRuby Youtube(1:40)Share the name ofyour businessfrom the 'In OurCustomer's Shoes'Game and if youwere profitableWatch "RubyCustomer Story:RebeccaFlanagan onRuby Youtube(11:43)Share yourfavorite wayyou helpcustomersCustomizeyour phrasingon a call tomake a PNCfeelappreciated Share atask thata customer canget done withoutinterruptionbecause youanswer their callsWrite amessage toCustomerHappinessWatch"Ruby's Impacton Your BottomLine" on RubyYoutube (2:22)Watch the 1 min.Mission video fromEX (These will beposted in Teamsduring December)Sharesomethingyou do on callsto make thecaller's experiencebetterPlay the'In OurCustomer'sShoes'GameShare a futureHappy Houridea with Kali oron our TeamsChannelUsed awebform toschedule acallerGiveyourself thissquare for helpinga small businesstoday! (You'reLuminous!)Share afun callerinteractionLet a fellowLumieknow youappreciatethem!

Luminous Bingo- The Next Level - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Think of a small business you know. Think about how using Ruby could improve their business
  2. Watch "Ruby Customer Story: Dean Alterman Law Group" on Ruby Youtube (2:12)
  3. Share a fun interaction you had OR a fun fact about a customer
  4. Watch "Customer Story: Maggie Finnerty of OEN" On Ruby Youtube (1:33)
  5. Watch Kate's "Introducing Our Vision and Mission Video Part 2" (3 mins)
  6. Find the telescope on the Vision and Mission Page
  7. Share a call where you feel you made a difference!
  8. Watch Kate's "Introducing Our Vision and Mission Video Part 1" (3 mins)
  9. Watch "Ruby Customer Story: Barry Engle of NW Defense Team" on Ruby Youtube (1:40)
  10. Share the name of your business from the 'In Our Customer's Shoes' Game and if you were profitable
  11. Watch "Ruby Customer Story: Rebecca Flanagan on Ruby Youtube (11:43)
  12. Share your favorite way you help customers
  13. Customize your phrasing on a call to make a PNC feel appreciated
  14. Share a task that a customer can get done without interruption because you answer their calls
  15. Write a message to Customer Happiness
  16. Watch "Ruby's Impact on Your Bottom Line" on Ruby Youtube (2:22)
  17. Watch the 1 min. Mission video from EX (These will be posted in Teams during December)
  18. Share something you do on calls to make the caller's experience better
  19. Play the 'In Our Customer's Shoes' Game
  20. Share a future Happy Hour idea with Kali or on our Teams Channel
  21. Used a webform to schedule a caller
  22. Give yourself this square for helping a small business today! (You're Luminous!)
  23. Share a fun caller interaction
  24. Let a fellow Lumie know you appreciate them!