Troubleshootan Ap hostSet upa StaticIpDe-escalate acustomerReset anemailpasswordin PleskPacketlosscaused bytrafficAdd anauthorizeduserHelp a tier2 inanothercall centerDo 50ticketsExpeditea servicecallGive all ofthe tier 2'sa high fiveTroubleshootVOIPAp withmultiplesessioningSmsIdentify anAp issueand notifyNOCWork 1hr ofovertimeTroubleshootDNS issuesTroubleshootDSLDo 10ticketsSet up aservicecallNolinkKeep upon 2 manjob emailsCRCerrorsPacketloss that isnot causedby trafficVerify anemailaddressEmailnetops withtemplatefilled outHelp anagent inanothercall centerTroubleshootan Ap hostSet upa StaticIpDe-escalate acustomerReset anemailpasswordin PleskPacketlosscaused bytrafficAdd anauthorizeduserHelp a tier2 inanothercall centerDo 50ticketsExpeditea servicecallGive all ofthe tier 2'sa high fiveTroubleshootVOIPAp withmultiplesessioningSmsIdentify anAp issueand notifyNOCWork 1hr ofovertimeTroubleshootDNS issuesTroubleshootDSLDo 10ticketsSet up aservicecallNolinkKeep upon 2 manjob emailsCRCerrorsPacketloss that isnot causedby trafficVerify anemailaddressEmailnetops withtemplatefilled outHelp anagent inanothercall center

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot an Ap host
  2. Set up a Static Ip
  3. De-escalate a customer
  4. Reset an email password in Plesk
  5. Packet loss caused by traffic
  6. Add an authorized user
  7. Help a tier 2 in another call center
  8. Do 50 tickets
  9. Expedite a service call
  10. Give all of the tier 2's a high five
  11. Troubleshoot VOIP
  12. Ap with multiple sessioning Sms
  13. Identify an Ap issue and notify NOC
  14. Work 1 hr of overtime
  15. Troubleshoot DNS issues
  16. Troubleshoot DSL
  17. Do 10 tickets
  18. Set up a service call
  19. No link
  20. Keep up on 2 man job emails
  21. CRC errors
  22. Packet loss that is not caused by traffic
  23. Verify an email address
  24. Email netops with template filled out
  25. Help an agent in another call center