Set up aservicecallReset anemailpasswordin PleskNolinkGive all ofthe tier 2'sa high fiveHelp a tier2 inanothercall centerEmailnetops withtemplatefilled outDe-escalate acustomerCRCerrorsSet upa StaticIpAdd anauthorizeduserHelp anagent inanothercall centerPacketloss that isnot causedby trafficVerify anemailaddressPacketlosscaused bytrafficTroubleshootDNS issuesDo 50ticketsIdentify anAp issueand notifyNOCAp withmultiplesessioningSmsWork 1hr ofovertimeDo 10ticketsTroubleshootan Ap hostKeep upon 2 manjob emailsTroubleshootDSLTroubleshootVOIPExpeditea servicecallSet up aservicecallReset anemailpasswordin PleskNolinkGive all ofthe tier 2'sa high fiveHelp a tier2 inanothercall centerEmailnetops withtemplatefilled outDe-escalate acustomerCRCerrorsSet upa StaticIpAdd anauthorizeduserHelp anagent inanothercall centerPacketloss that isnot causedby trafficVerify anemailaddressPacketlosscaused bytrafficTroubleshootDNS issuesDo 50ticketsIdentify anAp issueand notifyNOCAp withmultiplesessioningSmsWork 1hr ofovertimeDo 10ticketsTroubleshootan Ap hostKeep upon 2 manjob emailsTroubleshootDSLTroubleshootVOIPExpeditea servicecall

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a service call
  2. Reset an email password in Plesk
  3. No link
  4. Give all of the tier 2's a high five
  5. Help a tier 2 in another call center
  6. Email netops with template filled out
  7. De-escalate a customer
  8. CRC errors
  9. Set up a Static Ip
  10. Add an authorized user
  11. Help an agent in another call center
  12. Packet loss that is not caused by traffic
  13. Verify an email address
  14. Packet loss caused by traffic
  15. Troubleshoot DNS issues
  16. Do 50 tickets
  17. Identify an Ap issue and notify NOC
  18. Ap with multiple sessioning Sms
  19. Work 1 hr of overtime
  20. Do 10 tickets
  21. Troubleshoot an Ap host
  22. Keep up on 2 man job emails
  23. Troubleshoot DSL
  24. Troubleshoot VOIP
  25. Expedite a service call