Set up aservicecallTroubleshootVOIPReset anemailpasswordin PleskPacketloss that isnot causedby trafficTroubleshootDNS issuesCRCerrorsTroubleshootDSLTroubleshootan Ap hostAp withmultiplesessioningSmsNolinkPacketlosscaused bytrafficExpeditea servicecallDo 50ticketsGive all ofthe tier 2'sa high fiveIdentify anAp issueand notifyNOCWork 1hr ofovertimeVerify anemailaddressDo 10ticketsAdd anauthorizeduserKeep upon 2 manjob emailsHelp anagent inanothercall centerEmailnetops withtemplatefilled outSet upa StaticIpDe-escalate acustomerHelp a tier2 inanothercall centerSet up aservicecallTroubleshootVOIPReset anemailpasswordin PleskPacketloss that isnot causedby trafficTroubleshootDNS issuesCRCerrorsTroubleshootDSLTroubleshootan Ap hostAp withmultiplesessioningSmsNolinkPacketlosscaused bytrafficExpeditea servicecallDo 50ticketsGive all ofthe tier 2'sa high fiveIdentify anAp issueand notifyNOCWork 1hr ofovertimeVerify anemailaddressDo 10ticketsAdd anauthorizeduserKeep upon 2 manjob emailsHelp anagent inanothercall centerEmailnetops withtemplatefilled outSet upa StaticIpDe-escalate acustomerHelp a tier2 inanothercall center

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a service call
  2. Troubleshoot VOIP
  3. Reset an email password in Plesk
  4. Packet loss that is not caused by traffic
  5. Troubleshoot DNS issues
  6. CRC errors
  7. Troubleshoot DSL
  8. Troubleshoot an Ap host
  9. Ap with multiple sessioning Sms
  10. No link
  11. Packet loss caused by traffic
  12. Expedite a service call
  13. Do 50 tickets
  14. Give all of the tier 2's a high five
  15. Identify an Ap issue and notify NOC
  16. Work 1 hr of overtime
  17. Verify an email address
  18. Do 10 tickets
  19. Add an authorized user
  20. Keep up on 2 man job emails
  21. Help an agent in another call center
  22. Email netops with template filled out
  23. Set up a Static Ip
  24. De-escalate a customer
  25. Help a tier 2 in another call center