Emailnetops withtemplatefilled outGive all ofthe tier 2'sa high fiveKeep upon 2 manjob emailsTroubleshootVOIPAp withmultiplesessioningSmsCRCerrorsDe-escalate acustomerHelp anagent inanothercall centerTroubleshootDSLExpeditea servicecallTroubleshootDNS issuesIdentify anAp issueand notifyNOCSet up aservicecallDo 10ticketsAdd anauthorizeduserNolinkReset anemailpasswordin PleskVerify anemailaddressHelp a tier2 inanothercall centerPacketloss that isnot causedby trafficPacketlosscaused bytrafficDo 50ticketsSet upa StaticIpTroubleshootan Ap hostWork 1hr ofovertimeEmailnetops withtemplatefilled outGive all ofthe tier 2'sa high fiveKeep upon 2 manjob emailsTroubleshootVOIPAp withmultiplesessioningSmsCRCerrorsDe-escalate acustomerHelp anagent inanothercall centerTroubleshootDSLExpeditea servicecallTroubleshootDNS issuesIdentify anAp issueand notifyNOCSet up aservicecallDo 10ticketsAdd anauthorizeduserNolinkReset anemailpasswordin PleskVerify anemailaddressHelp a tier2 inanothercall centerPacketloss that isnot causedby trafficPacketlosscaused bytrafficDo 50ticketsSet upa StaticIpTroubleshootan Ap hostWork 1hr ofovertime

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email netops with template filled out
  2. Give all of the tier 2's a high five
  3. Keep up on 2 man job emails
  4. Troubleshoot VOIP
  5. Ap with multiple sessioning Sms
  6. CRC errors
  7. De-escalate a customer
  8. Help an agent in another call center
  9. Troubleshoot DSL
  10. Expedite a service call
  11. Troubleshoot DNS issues
  12. Identify an Ap issue and notify NOC
  13. Set up a service call
  14. Do 10 tickets
  15. Add an authorized user
  16. No link
  17. Reset an email password in Plesk
  18. Verify an email address
  19. Help a tier 2 in another call center
  20. Packet loss that is not caused by traffic
  21. Packet loss caused by traffic
  22. Do 50 tickets
  23. Set up a Static Ip
  24. Troubleshoot an Ap host
  25. Work 1 hr of overtime