Keep upon 2 manjob emailsSet up aservicecallTroubleshootDNS issuesSet upa StaticIpVerify anemailaddressReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveDo 10ticketsTroubleshootan Ap hostNolinkTroubleshootDSLIdentify anAp issueand notifyNOCHelp a tier2 inanothercall centerAp withmultiplesessioningSmsCRCerrorsPacketlosscaused bytrafficDo 50ticketsDe-escalate acustomerWork 1hr ofovertimeAdd anauthorizeduserHelp anagent inanothercall centerExpeditea servicecallEmailnetops withtemplatefilled outTroubleshootVOIPPacketloss that isnot causedby trafficKeep upon 2 manjob emailsSet up aservicecallTroubleshootDNS issuesSet upa StaticIpVerify anemailaddressReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveDo 10ticketsTroubleshootan Ap hostNolinkTroubleshootDSLIdentify anAp issueand notifyNOCHelp a tier2 inanothercall centerAp withmultiplesessioningSmsCRCerrorsPacketlosscaused bytrafficDo 50ticketsDe-escalate acustomerWork 1hr ofovertimeAdd anauthorizeduserHelp anagent inanothercall centerExpeditea servicecallEmailnetops withtemplatefilled outTroubleshootVOIPPacketloss that isnot causedby traffic

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keep up on 2 man job emails
  2. Set up a service call
  3. Troubleshoot DNS issues
  4. Set up a Static Ip
  5. Verify an email address
  6. Reset an email password in Plesk
  7. Give all of the tier 2's a high five
  8. Do 10 tickets
  9. Troubleshoot an Ap host
  10. No link
  11. Troubleshoot DSL
  12. Identify an Ap issue and notify NOC
  13. Help a tier 2 in another call center
  14. Ap with multiple sessioning Sms
  15. CRC errors
  16. Packet loss caused by traffic
  17. Do 50 tickets
  18. De-escalate a customer
  19. Work 1 hr of overtime
  20. Add an authorized user
  21. Help an agent in another call center
  22. Expedite a service call
  23. Email netops with template filled out
  24. Troubleshoot VOIP
  25. Packet loss that is not caused by traffic