Verify anemailaddressAp withmultiplesessioningSmsSet up aservicecallPacketlosscaused bytrafficTroubleshootDSLDo 10ticketsDe-escalate acustomerExpeditea servicecallReset anemailpasswordin PleskNolinkTroubleshootDNS issuesDo 50ticketsKeep upon 2 manjob emailsGive all ofthe tier 2'sa high fiveIdentify anAp issueand notifyNOCTroubleshootan Ap hostCRCerrorsTroubleshootVOIPHelp anagent inanothercall centerAdd anauthorizeduserWork 1hr ofovertimeHelp a tier2 inanothercall centerEmailnetops withtemplatefilled outSet upa StaticIpPacketloss that isnot causedby trafficVerify anemailaddressAp withmultiplesessioningSmsSet up aservicecallPacketlosscaused bytrafficTroubleshootDSLDo 10ticketsDe-escalate acustomerExpeditea servicecallReset anemailpasswordin PleskNolinkTroubleshootDNS issuesDo 50ticketsKeep upon 2 manjob emailsGive all ofthe tier 2'sa high fiveIdentify anAp issueand notifyNOCTroubleshootan Ap hostCRCerrorsTroubleshootVOIPHelp anagent inanothercall centerAdd anauthorizeduserWork 1hr ofovertimeHelp a tier2 inanothercall centerEmailnetops withtemplatefilled outSet upa StaticIpPacketloss that isnot causedby traffic

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify an email address
  2. Ap with multiple sessioning Sms
  3. Set up a service call
  4. Packet loss caused by traffic
  5. Troubleshoot DSL
  6. Do 10 tickets
  7. De-escalate a customer
  8. Expedite a service call
  9. Reset an email password in Plesk
  10. No link
  11. Troubleshoot DNS issues
  12. Do 50 tickets
  13. Keep up on 2 man job emails
  14. Give all of the tier 2's a high five
  15. Identify an Ap issue and notify NOC
  16. Troubleshoot an Ap host
  17. CRC errors
  18. Troubleshoot VOIP
  19. Help an agent in another call center
  20. Add an authorized user
  21. Work 1 hr of overtime
  22. Help a tier 2 in another call center
  23. Email netops with template filled out
  24. Set up a Static Ip
  25. Packet loss that is not caused by traffic