Set up aservicecallIdentify anAp issueand notifyNOCVerify anemailaddressSet upa StaticIpExpeditea servicecallPacketloss that isnot causedby trafficTroubleshootan Ap hostGive all ofthe tier 2'sa high fiveHelp anagent inanothercall centerEmailnetops withtemplatefilled outWork 1hr ofovertimeDe-escalate acustomerReset anemailpasswordin PleskTroubleshootDSLAdd anauthorizeduserHelp a tier2 inanothercall centerKeep upon 2 manjob emailsTroubleshootDNS issuesCRCerrorsAp withmultiplesessioningSmsDo 50ticketsDo 10ticketsTroubleshootVOIPPacketlosscaused bytrafficNolinkSet up aservicecallIdentify anAp issueand notifyNOCVerify anemailaddressSet upa StaticIpExpeditea servicecallPacketloss that isnot causedby trafficTroubleshootan Ap hostGive all ofthe tier 2'sa high fiveHelp anagent inanothercall centerEmailnetops withtemplatefilled outWork 1hr ofovertimeDe-escalate acustomerReset anemailpasswordin PleskTroubleshootDSLAdd anauthorizeduserHelp a tier2 inanothercall centerKeep upon 2 manjob emailsTroubleshootDNS issuesCRCerrorsAp withmultiplesessioningSmsDo 50ticketsDo 10ticketsTroubleshootVOIPPacketlosscaused bytrafficNolink

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a service call
  2. Identify an Ap issue and notify NOC
  3. Verify an email address
  4. Set up a Static Ip
  5. Expedite a service call
  6. Packet loss that is not caused by traffic
  7. Troubleshoot an Ap host
  8. Give all of the tier 2's a high five
  9. Help an agent in another call center
  10. Email netops with template filled out
  11. Work 1 hr of overtime
  12. De-escalate a customer
  13. Reset an email password in Plesk
  14. Troubleshoot DSL
  15. Add an authorized user
  16. Help a tier 2 in another call center
  17. Keep up on 2 man job emails
  18. Troubleshoot DNS issues
  19. CRC errors
  20. Ap with multiple sessioning Sms
  21. Do 50 tickets
  22. Do 10 tickets
  23. Troubleshoot VOIP
  24. Packet loss caused by traffic
  25. No link