CRCerrorsTroubleshootDSLExpeditea servicecallTroubleshootVOIPEmailnetops withtemplatefilled outHelp a tier2 inanothercall centerAdd anauthorizeduserPacketloss that isnot causedby trafficSet upa StaticIpIdentify anAp issueand notifyNOCTroubleshootDNS issuesWork 1hr ofovertimeNolinkPacketlosscaused bytrafficDo 10ticketsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveKeep upon 2 manjob emailsTroubleshootan Ap hostSet up aservicecallAp withmultiplesessioningSmsDo 50ticketsDe-escalate acustomerVerify anemailaddressHelp anagent inanothercall centerCRCerrorsTroubleshootDSLExpeditea servicecallTroubleshootVOIPEmailnetops withtemplatefilled outHelp a tier2 inanothercall centerAdd anauthorizeduserPacketloss that isnot causedby trafficSet upa StaticIpIdentify anAp issueand notifyNOCTroubleshootDNS issuesWork 1hr ofovertimeNolinkPacketlosscaused bytrafficDo 10ticketsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveKeep upon 2 manjob emailsTroubleshootan Ap hostSet up aservicecallAp withmultiplesessioningSmsDo 50ticketsDe-escalate acustomerVerify anemailaddressHelp anagent inanothercall center

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. CRC errors
  2. Troubleshoot DSL
  3. Expedite a service call
  4. Troubleshoot VOIP
  5. Email netops with template filled out
  6. Help a tier 2 in another call center
  7. Add an authorized user
  8. Packet loss that is not caused by traffic
  9. Set up a Static Ip
  10. Identify an Ap issue and notify NOC
  11. Troubleshoot DNS issues
  12. Work 1 hr of overtime
  13. No link
  14. Packet loss caused by traffic
  15. Do 10 tickets
  16. Reset an email password in Plesk
  17. Give all of the tier 2's a high five
  18. Keep up on 2 man job emails
  19. Troubleshoot an Ap host
  20. Set up a service call
  21. Ap with multiple sessioning Sms
  22. Do 50 tickets
  23. De-escalate a customer
  24. Verify an email address
  25. Help an agent in another call center