Give all ofthe tier 2'sa high fiveTroubleshootDNS issuesCRCerrorsWork 1hr ofovertimeVerify anemailaddressAdd anauthorizeduserDo 10ticketsSet upa StaticIpNolinkEmailnetops withtemplatefilled outDo 50ticketsIdentify anAp issueand notifyNOCReset anemailpasswordin PleskPacketlosscaused bytrafficDe-escalate acustomerPacketloss that isnot causedby trafficKeep upon 2 manjob emailsSet up aservicecallTroubleshootVOIPAp withmultiplesessioningSmsHelp anagent inanothercall centerHelp a tier2 inanothercall centerTroubleshootan Ap hostTroubleshootDSLExpeditea servicecallGive all ofthe tier 2'sa high fiveTroubleshootDNS issuesCRCerrorsWork 1hr ofovertimeVerify anemailaddressAdd anauthorizeduserDo 10ticketsSet upa StaticIpNolinkEmailnetops withtemplatefilled outDo 50ticketsIdentify anAp issueand notifyNOCReset anemailpasswordin PleskPacketlosscaused bytrafficDe-escalate acustomerPacketloss that isnot causedby trafficKeep upon 2 manjob emailsSet up aservicecallTroubleshootVOIPAp withmultiplesessioningSmsHelp anagent inanothercall centerHelp a tier2 inanothercall centerTroubleshootan Ap hostTroubleshootDSLExpeditea servicecall

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give all of the tier 2's a high five
  2. Troubleshoot DNS issues
  3. CRC errors
  4. Work 1 hr of overtime
  5. Verify an email address
  6. Add an authorized user
  7. Do 10 tickets
  8. Set up a Static Ip
  9. No link
  10. Email netops with template filled out
  11. Do 50 tickets
  12. Identify an Ap issue and notify NOC
  13. Reset an email password in Plesk
  14. Packet loss caused by traffic
  15. De-escalate a customer
  16. Packet loss that is not caused by traffic
  17. Keep up on 2 man job emails
  18. Set up a service call
  19. Troubleshoot VOIP
  20. Ap with multiple sessioning Sms
  21. Help an agent in another call center
  22. Help a tier 2 in another call center
  23. Troubleshoot an Ap host
  24. Troubleshoot DSL
  25. Expedite a service call