TroubleshootDNS issuesSet upa StaticIpDe-escalate acustomerPacketlosscaused bytrafficVerify anemailaddressIdentify anAp issueand notifyNOCCRCerrorsTroubleshootan Ap hostAdd anauthorizeduserPacketloss that isnot causedby trafficAp withmultiplesessioningSmsHelp a tier2 inanothercall centerGive all ofthe tier 2'sa high fiveReset anemailpasswordin PleskWork 1hr ofovertimeDo 10ticketsSet up aservicecallKeep upon 2 manjob emailsTroubleshootVOIPTroubleshootDSLExpeditea servicecallNolinkHelp anagent inanothercall centerDo 50ticketsEmailnetops withtemplatefilled outTroubleshootDNS issuesSet upa StaticIpDe-escalate acustomerPacketlosscaused bytrafficVerify anemailaddressIdentify anAp issueand notifyNOCCRCerrorsTroubleshootan Ap hostAdd anauthorizeduserPacketloss that isnot causedby trafficAp withmultiplesessioningSmsHelp a tier2 inanothercall centerGive all ofthe tier 2'sa high fiveReset anemailpasswordin PleskWork 1hr ofovertimeDo 10ticketsSet up aservicecallKeep upon 2 manjob emailsTroubleshootVOIPTroubleshootDSLExpeditea servicecallNolinkHelp anagent inanothercall centerDo 50ticketsEmailnetops withtemplatefilled out

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot DNS issues
  2. Set up a Static Ip
  3. De-escalate a customer
  4. Packet loss caused by traffic
  5. Verify an email address
  6. Identify an Ap issue and notify NOC
  7. CRC errors
  8. Troubleshoot an Ap host
  9. Add an authorized user
  10. Packet loss that is not caused by traffic
  11. Ap with multiple sessioning Sms
  12. Help a tier 2 in another call center
  13. Give all of the tier 2's a high five
  14. Reset an email password in Plesk
  15. Work 1 hr of overtime
  16. Do 10 tickets
  17. Set up a service call
  18. Keep up on 2 man job emails
  19. Troubleshoot VOIP
  20. Troubleshoot DSL
  21. Expedite a service call
  22. No link
  23. Help an agent in another call center
  24. Do 50 tickets
  25. Email netops with template filled out