TroubleshootDNS issuesTroubleshootVOIPDo 50ticketsReset anemailpasswordin PleskIdentify anAp issueand notifyNOCTroubleshootDSLPacketlosscaused bytrafficDe-escalate acustomerSet up aservicecallDo 10ticketsWork 1hr ofovertimeSet upa StaticIpKeep upon 2 manjob emailsVerify anemailaddressTroubleshootan Ap hostAp withmultiplesessioningSmsHelp a tier2 inanothercall centerExpeditea servicecallEmailnetops withtemplatefilled outNolinkHelp anagent inanothercall centerPacketloss that isnot causedby trafficAdd anauthorizeduserGive all ofthe tier 2'sa high fiveCRCerrorsTroubleshootDNS issuesTroubleshootVOIPDo 50ticketsReset anemailpasswordin PleskIdentify anAp issueand notifyNOCTroubleshootDSLPacketlosscaused bytrafficDe-escalate acustomerSet up aservicecallDo 10ticketsWork 1hr ofovertimeSet upa StaticIpKeep upon 2 manjob emailsVerify anemailaddressTroubleshootan Ap hostAp withmultiplesessioningSmsHelp a tier2 inanothercall centerExpeditea servicecallEmailnetops withtemplatefilled outNolinkHelp anagent inanothercall centerPacketloss that isnot causedby trafficAdd anauthorizeduserGive all ofthe tier 2'sa high fiveCRCerrors

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot DNS issues
  2. Troubleshoot VOIP
  3. Do 50 tickets
  4. Reset an email password in Plesk
  5. Identify an Ap issue and notify NOC
  6. Troubleshoot DSL
  7. Packet loss caused by traffic
  8. De-escalate a customer
  9. Set up a service call
  10. Do 10 tickets
  11. Work 1 hr of overtime
  12. Set up a Static Ip
  13. Keep up on 2 man job emails
  14. Verify an email address
  15. Troubleshoot an Ap host
  16. Ap with multiple sessioning Sms
  17. Help a tier 2 in another call center
  18. Expedite a service call
  19. Email netops with template filled out
  20. No link
  21. Help an agent in another call center
  22. Packet loss that is not caused by traffic
  23. Add an authorized user
  24. Give all of the tier 2's a high five
  25. CRC errors