Troubleshootan Ap hostAdd anauthorizeduserTroubleshootDNS issuesDe-escalate acustomerPacketlosscaused bytrafficHelp a tier2 inanothercall centerDo 50ticketsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveSet upa StaticIpPacketloss that isnot causedby trafficWork 1hr ofovertimeCRCerrorsDo 10ticketsAp withmultiplesessioningSmsKeep upon 2 manjob emailsSet up aservicecallExpeditea servicecallEmailnetops withtemplatefilled outTroubleshootDSLTroubleshootVOIPIdentify anAp issueand notifyNOCVerify anemailaddressNolinkHelp anagent inanothercall centerTroubleshootan Ap hostAdd anauthorizeduserTroubleshootDNS issuesDe-escalate acustomerPacketlosscaused bytrafficHelp a tier2 inanothercall centerDo 50ticketsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveSet upa StaticIpPacketloss that isnot causedby trafficWork 1hr ofovertimeCRCerrorsDo 10ticketsAp withmultiplesessioningSmsKeep upon 2 manjob emailsSet up aservicecallExpeditea servicecallEmailnetops withtemplatefilled outTroubleshootDSLTroubleshootVOIPIdentify anAp issueand notifyNOCVerify anemailaddressNolinkHelp anagent inanothercall center

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot an Ap host
  2. Add an authorized user
  3. Troubleshoot DNS issues
  4. De-escalate a customer
  5. Packet loss caused by traffic
  6. Help a tier 2 in another call center
  7. Do 50 tickets
  8. Reset an email password in Plesk
  9. Give all of the tier 2's a high five
  10. Set up a Static Ip
  11. Packet loss that is not caused by traffic
  12. Work 1 hr of overtime
  13. CRC errors
  14. Do 10 tickets
  15. Ap with multiple sessioning Sms
  16. Keep up on 2 man job emails
  17. Set up a service call
  18. Expedite a service call
  19. Email netops with template filled out
  20. Troubleshoot DSL
  21. Troubleshoot VOIP
  22. Identify an Ap issue and notify NOC
  23. Verify an email address
  24. No link
  25. Help an agent in another call center