Set up aservicecallPacketloss that isnot causedby trafficTroubleshootan Ap hostVerify anemailaddressTroubleshootDSLEmailnetops withtemplatefilled outNolinkDo 50ticketsAdd anauthorizeduserKeep upon 2 manjob emailsSet upa StaticIpDo 10ticketsTroubleshootVOIPDe-escalate acustomerGive all ofthe tier 2'sa high fiveReset anemailpasswordin PleskExpeditea servicecallWork 1hr ofovertimeAp withmultiplesessioningSmsTroubleshootDNS issuesPacketlosscaused bytrafficIdentify anAp issueand notifyNOCCRCerrorsHelp a tier2 inanothercall centerHelp anagent inanothercall centerSet up aservicecallPacketloss that isnot causedby trafficTroubleshootan Ap hostVerify anemailaddressTroubleshootDSLEmailnetops withtemplatefilled outNolinkDo 50ticketsAdd anauthorizeduserKeep upon 2 manjob emailsSet upa StaticIpDo 10ticketsTroubleshootVOIPDe-escalate acustomerGive all ofthe tier 2'sa high fiveReset anemailpasswordin PleskExpeditea servicecallWork 1hr ofovertimeAp withmultiplesessioningSmsTroubleshootDNS issuesPacketlosscaused bytrafficIdentify anAp issueand notifyNOCCRCerrorsHelp a tier2 inanothercall centerHelp anagent inanothercall center

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Set up a service call
  2. Packet loss that is not caused by traffic
  3. Troubleshoot an Ap host
  4. Verify an email address
  5. Troubleshoot DSL
  6. Email netops with template filled out
  7. No link
  8. Do 50 tickets
  9. Add an authorized user
  10. Keep up on 2 man job emails
  11. Set up a Static Ip
  12. Do 10 tickets
  13. Troubleshoot VOIP
  14. De-escalate a customer
  15. Give all of the tier 2's a high five
  16. Reset an email password in Plesk
  17. Expedite a service call
  18. Work 1 hr of overtime
  19. Ap with multiple sessioning Sms
  20. Troubleshoot DNS issues
  21. Packet loss caused by traffic
  22. Identify an Ap issue and notify NOC
  23. CRC errors
  24. Help a tier 2 in another call center
  25. Help an agent in another call center