De-escalate acustomerCRCerrorsSet up aservicecallAp withmultiplesessioningSmsGive all ofthe tier 2'sa high fiveDo 10ticketsTroubleshootVOIPKeep upon 2 manjob emailsReset anemailpasswordin PleskAdd anauthorizeduserIdentify anAp issueand notifyNOCPacketloss that isnot causedby trafficExpeditea servicecallVerify anemailaddressSet upa StaticIpTroubleshootDSLTroubleshootDNS issuesPacketlosscaused bytrafficHelp a tier2 inanothercall centerNolinkTroubleshootan Ap hostDo 50ticketsHelp anagent inanothercall centerEmailnetops withtemplatefilled outWork 1hr ofovertimeDe-escalate acustomerCRCerrorsSet up aservicecallAp withmultiplesessioningSmsGive all ofthe tier 2'sa high fiveDo 10ticketsTroubleshootVOIPKeep upon 2 manjob emailsReset anemailpasswordin PleskAdd anauthorizeduserIdentify anAp issueand notifyNOCPacketloss that isnot causedby trafficExpeditea servicecallVerify anemailaddressSet upa StaticIpTroubleshootDSLTroubleshootDNS issuesPacketlosscaused bytrafficHelp a tier2 inanothercall centerNolinkTroubleshootan Ap hostDo 50ticketsHelp anagent inanothercall centerEmailnetops withtemplatefilled outWork 1hr ofovertime

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a customer
  2. CRC errors
  3. Set up a service call
  4. Ap with multiple sessioning Sms
  5. Give all of the tier 2's a high five
  6. Do 10 tickets
  7. Troubleshoot VOIP
  8. Keep up on 2 man job emails
  9. Reset an email password in Plesk
  10. Add an authorized user
  11. Identify an Ap issue and notify NOC
  12. Packet loss that is not caused by traffic
  13. Expedite a service call
  14. Verify an email address
  15. Set up a Static Ip
  16. Troubleshoot DSL
  17. Troubleshoot DNS issues
  18. Packet loss caused by traffic
  19. Help a tier 2 in another call center
  20. No link
  21. Troubleshoot an Ap host
  22. Do 50 tickets
  23. Help an agent in another call center
  24. Email netops with template filled out
  25. Work 1 hr of overtime