Set up aservicecallCRCerrorsDe-escalate acustomerAdd anauthorizeduserExpeditea servicecallNolinkAp withmultiplesessioningSmsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveEmailnetops withtemplatefilled outDo 50ticketsTroubleshootVOIPPacketloss that isnot causedby trafficPacketlosscaused bytrafficKeep upon 2 manjob emailsHelp anagent inanothercall centerTroubleshootDNS issuesHelp a tier2 inanothercall centerTroubleshootDSLIdentify anAp issueand notifyNOCVerify anemailaddressWork 1hr ofovertimeSet upa StaticIpTroubleshootan Ap hostDo 10ticketsSet up aservicecallCRCerrorsDe-escalate acustomerAdd anauthorizeduserExpeditea servicecallNolinkAp withmultiplesessioningSmsReset anemailpasswordin PleskGive all ofthe tier 2'sa high fiveEmailnetops withtemplatefilled outDo 50ticketsTroubleshootVOIPPacketloss that isnot causedby trafficPacketlosscaused bytrafficKeep upon 2 manjob emailsHelp anagent inanothercall centerTroubleshootDNS issuesHelp a tier2 inanothercall centerTroubleshootDSLIdentify anAp issueand notifyNOCVerify anemailaddressWork 1hr ofovertimeSet upa StaticIpTroubleshootan Ap hostDo 10tickets

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a service call
  2. CRC errors
  3. De-escalate a customer
  4. Add an authorized user
  5. Expedite a service call
  6. No link
  7. Ap with multiple sessioning Sms
  8. Reset an email password in Plesk
  9. Give all of the tier 2's a high five
  10. Email netops with template filled out
  11. Do 50 tickets
  12. Troubleshoot VOIP
  13. Packet loss that is not caused by traffic
  14. Packet loss caused by traffic
  15. Keep up on 2 man job emails
  16. Help an agent in another call center
  17. Troubleshoot DNS issues
  18. Help a tier 2 in another call center
  19. Troubleshoot DSL
  20. Identify an Ap issue and notify NOC
  21. Verify an email address
  22. Work 1 hr of overtime
  23. Set up a Static Ip
  24. Troubleshoot an Ap host
  25. Do 10 tickets