Do 10ticketsDo 50ticketsTroubleshootDSLIdentify anAp issueand notifyNOCPacketloss that isnot causedby trafficTroubleshootan Ap hostWork 1hr ofovertimeVerify anemailaddressEmailnetops withtemplatefilled outExpeditea servicecallSet upa StaticIpKeep upon 2 manjob emailsAp withmultiplesessioningSmsPacketlosscaused bytrafficTroubleshootVOIPCRCerrorsAdd anauthorizeduserHelp anagent inanothercall centerNolinkTroubleshootDNS issuesHelp a tier2 inanothercall centerReset anemailpasswordin PleskSet up aservicecallGive all ofthe tier 2'sa high fiveDe-escalate acustomerDo 10ticketsDo 50ticketsTroubleshootDSLIdentify anAp issueand notifyNOCPacketloss that isnot causedby trafficTroubleshootan Ap hostWork 1hr ofovertimeVerify anemailaddressEmailnetops withtemplatefilled outExpeditea servicecallSet upa StaticIpKeep upon 2 manjob emailsAp withmultiplesessioningSmsPacketlosscaused bytrafficTroubleshootVOIPCRCerrorsAdd anauthorizeduserHelp anagent inanothercall centerNolinkTroubleshootDNS issuesHelp a tier2 inanothercall centerReset anemailpasswordin PleskSet up aservicecallGive all ofthe tier 2'sa high fiveDe-escalate acustomer

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do 10 tickets
  2. Do 50 tickets
  3. Troubleshoot DSL
  4. Identify an Ap issue and notify NOC
  5. Packet loss that is not caused by traffic
  6. Troubleshoot an Ap host
  7. Work 1 hr of overtime
  8. Verify an email address
  9. Email netops with template filled out
  10. Expedite a service call
  11. Set up a Static Ip
  12. Keep up on 2 man job emails
  13. Ap with multiple sessioning Sms
  14. Packet loss caused by traffic
  15. Troubleshoot VOIP
  16. CRC errors
  17. Add an authorized user
  18. Help an agent in another call center
  19. No link
  20. Troubleshoot DNS issues
  21. Help a tier 2 in another call center
  22. Reset an email password in Plesk
  23. Set up a service call
  24. Give all of the tier 2's a high five
  25. De-escalate a customer