Set up aservicecallVerify anemailaddressCRCerrorsHelp a tier2 inanothercall centerDo 10ticketsHelp anagent inanothercall centerReset anemailpasswordin PleskPacketlosscaused bytrafficEmailnetops withtemplatefilled outNolinkKeep upon 2 manjob emailsTroubleshootVOIPAdd anauthorizeduserIdentify anAp issueand notifyNOCWork 1hr ofovertimeAp withmultiplesessioningSmsTroubleshootan Ap hostGive all ofthe tier 2'sa high fivePacketloss that isnot causedby trafficTroubleshootDSLSet upa StaticIpExpeditea servicecallDo 50ticketsTroubleshootDNS issuesDe-escalate acustomerSet up aservicecallVerify anemailaddressCRCerrorsHelp a tier2 inanothercall centerDo 10ticketsHelp anagent inanothercall centerReset anemailpasswordin PleskPacketlosscaused bytrafficEmailnetops withtemplatefilled outNolinkKeep upon 2 manjob emailsTroubleshootVOIPAdd anauthorizeduserIdentify anAp issueand notifyNOCWork 1hr ofovertimeAp withmultiplesessioningSmsTroubleshootan Ap hostGive all ofthe tier 2'sa high fivePacketloss that isnot causedby trafficTroubleshootDSLSet upa StaticIpExpeditea servicecallDo 50ticketsTroubleshootDNS issuesDe-escalate acustomer

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a service call
  2. Verify an email address
  3. CRC errors
  4. Help a tier 2 in another call center
  5. Do 10 tickets
  6. Help an agent in another call center
  7. Reset an email password in Plesk
  8. Packet loss caused by traffic
  9. Email netops with template filled out
  10. No link
  11. Keep up on 2 man job emails
  12. Troubleshoot VOIP
  13. Add an authorized user
  14. Identify an Ap issue and notify NOC
  15. Work 1 hr of overtime
  16. Ap with multiple sessioning Sms
  17. Troubleshoot an Ap host
  18. Give all of the tier 2's a high five
  19. Packet loss that is not caused by traffic
  20. Troubleshoot DSL
  21. Set up a Static Ip
  22. Expedite a service call
  23. Do 50 tickets
  24. Troubleshoot DNS issues
  25. De-escalate a customer