Took incoming call from customer with same name as a dispatcher Robo call Use line "But wait there's more" Home Warranty or Insurance company calling Schedule total of 5 jobs Customer returning dispatch call Wrong number You are placed on hold by customer Scheduled Commerical $89 diagnostic appt (incoming call) Schedule 2 HVAC checks (incoming calls) Talked to same customer 3 times in one day Renew a membership Caller requesting financing information Caller requesting Septic Tank Cleaning Customer checking ETA (not returning dispatch call) Incoming call Zach B or Greg needs to call back Took incoming call from someone in another state Schedule HVAC marketed lead (incoming call) Schedule hot water heater leaking/not working (incoming call) Customer calls you by wrong name Spoke to customer who last name starts with "Y" Incoming call from non home owner Schedule 2 plumbing checks (incoming calls) Incoming call Sara or Zach G needs to call back Sell a new membership Customer tells you "Merry Christmas" Write 3 tips for the email employee Ask a customer about their pet Scheduled install on incoming call Take incoming call from customer with same name as a CSR Took incoming call from customer with same name as a dispatcher Robo call Use line "But wait there's more" Home Warranty or Insurance company calling Schedule total of 5 jobs Customer returning dispatch call Wrong number You are placed on hold by customer Scheduled Commerical $89 diagnostic appt (incoming call) Schedule 2 HVAC checks (incoming calls) Talked to same customer 3 times in one day Renew a membership Caller requesting financing information Caller requesting Septic Tank Cleaning Customer checking ETA (not returning dispatch call) Incoming call Zach B or Greg needs to call back Took incoming call from someone in another state Schedule HVAC marketed lead (incoming call) Schedule hot water heater leaking/not working (incoming call) Customer calls you by wrong name Spoke to customer who last name starts with "Y" Incoming call from non home owner Schedule 2 plumbing checks (incoming calls) Incoming call Sara or Zach G needs to call back Sell a new membership Customer tells you "Merry Christmas" Write 3 tips for the email employee Ask a customer about their pet Scheduled install on incoming call Take incoming call from customer with same name as a CSR
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Took incoming call from customer with same name as a dispatcher
Robo call
Use line "But wait there's more"
Home Warranty or Insurance company calling
Schedule total of 5 jobs
Customer returning dispatch call
Wrong number
You are placed on hold by customer
Scheduled Commerical $89 diagnostic appt (incoming call)
Schedule 2 HVAC checks (incoming calls)
Talked to same customer 3 times in one day
Renew a membership
Caller requesting financing information
Caller requesting Septic Tank Cleaning
Customer checking ETA (not returning dispatch call)
Incoming call Zach B or Greg needs to call back
Took incoming call from someone in another state
Schedule HVAC marketed lead (incoming call)
Schedule hot water heater leaking/not working (incoming call)
Customer calls you by wrong name
Spoke to customer who last name starts with "Y"
Incoming call from non home owner
Schedule 2 plumbing checks (incoming calls)
Incoming call Sara or Zach G needs to call back
Sell a new membership
Customer tells you "Merry Christmas"
Write 3 tips for the email employee
Ask a customer about their pet
Scheduled install on incoming call
Take incoming call from customer with same name as a CSR