Customer calls you by wrong name Schedule hot water heater leaking/not working (incoming call) Ask a customer about their pet Schedule HVAC marketed lead (incoming call) Use line "But wait there's more" Renew a membership Schedule 2 HVAC checks (incoming calls) Took incoming call from someone in another state Take incoming call from customer with same name as a CSR Scheduled Commerical $89 diagnostic appt (incoming call) Wrong number Customer returning dispatch call Robo call Scheduled install on incoming call Caller requesting Septic Tank Cleaning Spoke to customer who last name starts with "Y" Incoming call from non home owner Took incoming call from customer with same name as a dispatcher Schedule total of 5 jobs Home Warranty or Insurance company calling Sell a new membership Write 3 tips for the email employee Schedule 2 plumbing checks (incoming calls) Customer checking ETA (not returning dispatch call) Caller requesting financing information Incoming call Sara or Zach G needs to call back Talked to same customer 3 times in one day Customer tells you "Merry Christmas" You are placed on hold by customer Incoming call Zach B or Greg needs to call back Customer calls you by wrong name Schedule hot water heater leaking/not working (incoming call) Ask a customer about their pet Schedule HVAC marketed lead (incoming call) Use line "But wait there's more" Renew a membership Schedule 2 HVAC checks (incoming calls) Took incoming call from someone in another state Take incoming call from customer with same name as a CSR Scheduled Commerical $89 diagnostic appt (incoming call) Wrong number Customer returning dispatch call Robo call Scheduled install on incoming call Caller requesting Septic Tank Cleaning Spoke to customer who last name starts with "Y" Incoming call from non home owner Took incoming call from customer with same name as a dispatcher Schedule total of 5 jobs Home Warranty or Insurance company calling Sell a new membership Write 3 tips for the email employee Schedule 2 plumbing checks (incoming calls) Customer checking ETA (not returning dispatch call) Caller requesting financing information Incoming call Sara or Zach G needs to call back Talked to same customer 3 times in one day Customer tells you "Merry Christmas" You are placed on hold by customer Incoming call Zach B or Greg needs to call back
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer calls you by wrong name
Schedule hot water heater leaking/not working (incoming call)
Ask a customer about their pet
Schedule HVAC marketed lead (incoming call)
Use line "But wait there's more"
Renew a membership
Schedule 2 HVAC checks (incoming calls)
Took incoming call from someone in another state
Take incoming call from customer with same name as a CSR
Scheduled Commerical $89 diagnostic appt (incoming call)
Wrong number
Customer returning dispatch call
Robo call
Scheduled install on incoming call
Caller requesting Septic Tank Cleaning
Spoke to customer who last name starts with "Y"
Incoming call from non home owner
Took incoming call from customer with same name as a dispatcher
Schedule total of 5 jobs
Home Warranty or Insurance company calling
Sell a new membership
Write 3 tips for the email employee
Schedule 2 plumbing checks (incoming calls)
Customer checking ETA (not returning dispatch call)
Caller requesting financing information
Incoming call Sara or Zach G needs to call back
Talked to same customer 3 times in one day
Customer tells you "Merry Christmas"
You are placed on hold by customer
Incoming call Zach B or Greg needs to call back