(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Gave customer their balance
O-Transferred call to credit card
O-Helped a customer increase limit online
O-
Hear a crying child
B-Made a customer laugh
I-Customer says your name 2 times
I-Customer made you laugh
G-Blocked a debit card
N-Customers name started with a T(First or Last)
B-Ordered Statements
G-Filed a dispute
I-Helped a customer switch spending accounts
N-Transferred Funds to an external account
G-Acknowledged a MTM
O-Customer lives in VA, MD, DC or NY
B-Read the call recording disclosure
N-Received a transferred call
N-Went over transactions with customer
O-Said the customers name 3 times (don't make it weird lol)
I-Helped a customer find an account number via Self Service