(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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employee completely butchers a med name
Provider refuses refills, patient hasn't been seen in over 1 year.
Someone tries to transfer a new control Rx
I need my entire profile transferred from ...
Patient asks for 3+ items in drive thru without calling ahead
Patient complains about Eliquis/drug pricing
Medicine sent to us rather than another pharmacy
"I need a flu shot"
Patient gives us the wrong name, only supply their legal name when further prompted.
Medication we need is on backorder or recalled.
Patient completely butchers a med name
"What's a deductible?"
When asked when they would like to pick something ups, they respond, "now"
tricare reports no medical/pharmacy benefits
New insurance --> pharmacy not contracted
System says we are OOS, but we are not.
Doctor tells patient their Rx is ready and/or the cost on their insurance
D.M. calls 3+ times in one day
Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
"My insurance is the same as last year", but it isn't.
When are you going to have the new covid vaccine?
I need everything transferred to ...
Is my Rx ready? We have nothing. They said they would send it hours ago.
I've never had a deductible before, but they're on medicare.
Lost RX / Early Refill
"Do you guys do the covid test?"
"This is Walgreens, not CVS."
CMN form, needed again.
I need syringes
Patient needs new PA on medicine they've been on
"You don't take ... insurance?"
Person doesn't know the D.O.B.
I need my adderall or vyvanse filled
"I need the new shingles shot"
Insurance company down, had to reboot their system, call back in 1-4 hours.