(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provider refuses refills, patient hasn't been seen in over 1 year.
New insurance --> pharmacy not contracted
"My insurance is the same as last year", but it isn't.
Patient needs new PA on medicine they've been on
Person doesn't know the D.O.B.
I need my entire profile transferred from ...
Someone tries to transfer a new control Rx
"I need the new shingles shot"
Patient gives us the wrong name, only supply their legal name when further prompted.
"You don't take ... insurance?"
When asked when they would like to pick something ups, they respond, "now"
System says we are OOS, but we are not.
tricare reports no medical/pharmacy benefits
D.M. calls 3+ times in one day
"What's a deductible?"
Medication we need is on backorder or recalled.
Doctor tells patient their Rx is ready and/or the cost on their insurance
I need syringes
"This is Walgreens, not CVS."
Patient asks for 3+ items in drive thru without calling ahead
Is my Rx ready? We have nothing. They said they would send it hours ago.
Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
"Do you guys do the covid test?"
employee completely butchers a med name
CMN form, needed again.
Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
Patient complains about Eliquis/drug pricing
Medicine sent to us rather than another pharmacy
Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
Lost RX / Early Refill
I need everything transferred to ...
I've never had a deductible before, but they're on medicare.
Patient completely butchers a med name
Insurance company down, had to reboot their system, call back in 1-4 hours.
