(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New insurance --> pharmacy not contracted
"Do you guys do the covid test?"
Lost RX / Early Refill
Patient needs new PA on medicine they've been on
I've never had a deductible before, but they're on medicare.
CMN form, needed again.
"You don't take ... insurance?"
Doctor tells patient their Rx is ready and/or the cost on their insurance
D.M. calls 3+ times in one day
Patient complains about Eliquis/drug pricing
tricare reports no medical/pharmacy benefits
Insurance company down, had to reboot their system, call back in 1-4 hours.
System says we are OOS, but we are not.
"I need a flu shot"
Patient gives us the wrong name, only supply their legal name when further prompted.
"I need the new shingles shot"
Is my Rx ready? We have nothing. They said they would send it hours ago.
Person doesn't know the D.O.B.
Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
"My insurance is the same as last year", but it isn't.
I need syringes
I need my adderall or vyvanse filled
Medication we need is on backorder or recalled.
I need my entire profile transferred from ...
When asked when they would like to pick something ups, they respond, "now"
employee completely butchers a med name
When are you going to have the new covid vaccine?
Medicine sent to us rather than another pharmacy
Someone tries to transfer a new control Rx
"This is Walgreens, not CVS."
"What's a deductible?"
Patient completely butchers a med name
Patient asks for 3+ items in drive thru without calling ahead
Provider refuses refills, patient hasn't been seen in over 1 year.
Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
