Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Someonetries totransfer anew controlRxI need myadderall orvyvansefilled"I needthe newshinglesshot""Myinsurance isthe same aslast year",but it isn't.Persondoesn'tknow theD.O.B.D.M. calls3+ timesin one dayemployeecompletelybutchers amed nameSystem sayswe are OOS,but we arenot.Lost RX/ EarlyRefill"You don'ttake ...insurance?"I need myentire profiletransferredfrom ...Medicinesent to usrather thananotherpharmacyPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatientcompletelybutchers amed nameIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Medicationwe need ison backorderor recalled.I needsyringesCMNform,neededagain.When askedwhen they wouldlike to picksomething ups,they respond,"now"I've never hada deductiblebefore, butthey're onmedicare.PatientcomplainsaboutEliquis/drugpricingI needeverythingtransferredto ...When areyou going tohave thenew covidvaccine?Newinsurance -->pharmacynotcontractedPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Providerrefuses refills,patient hasn'tbeen seen inover 1 year."What's adeductible?"Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"This isWalgreens,not CVS."tricare reports nomedical/pharmacybenefitsPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient needsnew PA onmedicinethey've beenon"Do youguys dothe covidtest?""I needa flushot"Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Someonetries totransfer anew controlRxI need myadderall orvyvansefilled"I needthe newshinglesshot""Myinsurance isthe same aslast year",but it isn't.Persondoesn'tknow theD.O.B.D.M. calls3+ timesin one dayemployeecompletelybutchers amed nameSystem sayswe are OOS,but we arenot.Lost RX/ EarlyRefill"You don'ttake ...insurance?"I need myentire profiletransferredfrom ...Medicinesent to usrather thananotherpharmacyPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatientcompletelybutchers amed nameIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Medicationwe need ison backorderor recalled.I needsyringesCMNform,neededagain.When askedwhen they wouldlike to picksomething ups,they respond,"now"I've never hada deductiblebefore, butthey're onmedicare.PatientcomplainsaboutEliquis/drugpricingI needeverythingtransferredto ...When areyou going tohave thenew covidvaccine?Newinsurance -->pharmacynotcontractedPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Providerrefuses refills,patient hasn'tbeen seen inover 1 year."What's adeductible?"Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"This isWalgreens,not CVS."tricare reports nomedical/pharmacybenefitsPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient needsnew PA onmedicinethey've beenon"Do youguys dothe covidtest?""I needa flushot"

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  2. Someone tries to transfer a new control Rx
  3. I need my adderall or vyvanse filled
  4. "I need the new shingles shot"
  5. "My insurance is the same as last year", but it isn't.
  6. Person doesn't know the D.O.B.
  7. D.M. calls 3+ times in one day
  8. employee completely butchers a med name
  9. System says we are OOS, but we are not.
  10. Lost RX / Early Refill
  11. "You don't take ... insurance?"
  12. I need my entire profile transferred from ...
  13. Medicine sent to us rather than another pharmacy
  14. Patient gives us the wrong name, only supply their legal name when further prompted.
  15. Patient asks for 3+ items in drive thru without calling ahead
  16. Patient completely butchers a med name
  17. Is my Rx ready? We have nothing. They said they would send it hours ago.
  18. Medication we need is on backorder or recalled.
  19. I need syringes
  20. CMN form, needed again.
  21. When asked when they would like to pick something ups, they respond, "now"
  22. I've never had a deductible before, but they're on medicare.
  23. Patient complains about Eliquis/drug pricing
  24. I need everything transferred to ...
  25. When are you going to have the new covid vaccine?
  26. New insurance --> pharmacy not contracted
  27. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  28. Provider refuses refills, patient hasn't been seen in over 1 year.
  29. "What's a deductible?"
  30. Doctor tells patient their Rx is ready and/or the cost on their insurance
  31. "This is Walgreens, not CVS."
  32. tricare reports no medical/pharmacy benefits
  33. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  34. Insurance company down, had to reboot their system, call back in 1-4 hours.
  35. Patient needs new PA on medicine they've been on
  36. "Do you guys do the covid test?"
  37. "I need a flu shot"