Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.System sayswe are OOS,but we arenot.I needsyringesWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Newinsurance -->pharmacynotcontractedIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Patient needsnew PA onmedicinethey've beenonPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,PatientcomplainsaboutEliquis/drugpricingI need myentire profiletransferredfrom ..."Do youguys dothe covidtest?"Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitI've never hada deductiblebefore, butthey're onmedicare.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it."I needthe newshinglesshot""I needa flushot"Lost RX/ EarlyRefillInsurancecompany down,had to reboottheir system, callback in 1-4hours.Medicinesent to usrather thananotherpharmacyD.M. calls3+ timesin one daySomeonetries totransfer anew controlRxPersondoesn'tknow theD.O.B.tricare reports nomedical/pharmacybenefitsCMNform,neededagain.Providerrefuses refills,patient hasn'tbeen seen inover 1 year.I needeverythingtransferredto ..."What's adeductible?"Patientcompletelybutchers amed nameemployeecompletelybutchers amed name"Myinsurance isthe same aslast year",but it isn't.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"This isWalgreens,not CVS."Medicationwe need ison backorderor recalled.I need myadderall orvyvansefilled"You don'ttake ...insurance?"When areyou going tohave thenew covidvaccine?Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.System sayswe are OOS,but we arenot.I needsyringesWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Newinsurance -->pharmacynotcontractedIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Patient needsnew PA onmedicinethey've beenonPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,PatientcomplainsaboutEliquis/drugpricingI need myentire profiletransferredfrom ..."Do youguys dothe covidtest?"Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitI've never hada deductiblebefore, butthey're onmedicare.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it."I needthe newshinglesshot""I needa flushot"Lost RX/ EarlyRefillInsurancecompany down,had to reboottheir system, callback in 1-4hours.Medicinesent to usrather thananotherpharmacyD.M. calls3+ timesin one daySomeonetries totransfer anew controlRxPersondoesn'tknow theD.O.B.tricare reports nomedical/pharmacybenefitsCMNform,neededagain.Providerrefuses refills,patient hasn'tbeen seen inover 1 year.I needeverythingtransferredto ..."What's adeductible?"Patientcompletelybutchers amed nameemployeecompletelybutchers amed name"Myinsurance isthe same aslast year",but it isn't.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"This isWalgreens,not CVS."Medicationwe need ison backorderor recalled.I need myadderall orvyvansefilled"You don'ttake ...insurance?"When areyou going tohave thenew covidvaccine?

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient gives us the wrong name, only supply their legal name when further prompted.
  2. System says we are OOS, but we are not.
  3. I need syringes
  4. When asked when they would like to pick something ups, they respond, "now"
  5. New insurance --> pharmacy not contracted
  6. Is my Rx ready? We have nothing. They said they would send it hours ago.
  7. Patient needs new PA on medicine they've been on
  8. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  9. Patient complains about Eliquis/drug pricing
  10. I need my entire profile transferred from ...
  11. "Do you guys do the covid test?"
  12. Patient asks for 3+ items in drive thru without calling ahead
  13. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  14. I've never had a deductible before, but they're on medicare.
  15. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  16. "I need the new shingles shot"
  17. "I need a flu shot"
  18. Lost RX / Early Refill
  19. Insurance company down, had to reboot their system, call back in 1-4 hours.
  20. Medicine sent to us rather than another pharmacy
  21. D.M. calls 3+ times in one day
  22. Someone tries to transfer a new control Rx
  23. Person doesn't know the D.O.B.
  24. tricare reports no medical/pharmacy benefits
  25. CMN form, needed again.
  26. Provider refuses refills, patient hasn't been seen in over 1 year.
  27. I need everything transferred to ...
  28. "What's a deductible?"
  29. Patient completely butchers a med name
  30. employee completely butchers a med name
  31. "My insurance is the same as last year", but it isn't.
  32. Doctor tells patient their Rx is ready and/or the cost on their insurance
  33. "This is Walgreens, not CVS."
  34. Medication we need is on backorder or recalled.
  35. I need my adderall or vyvanse filled
  36. "You don't take ... insurance?"
  37. When are you going to have the new covid vaccine?