"What's adeductible?"Lost RX/ EarlyRefillemployeecompletelybutchers amed name"I needthe newshinglesshot"When askedwhen they wouldlike to picksomething ups,they respond,"now"Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patientcompletelybutchers amed nameI've never hada deductiblebefore, butthey're onmedicare.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"Do youguys dothe covidtest?"PatientcomplainsaboutEliquis/drugpricing"I needa flushot"Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.CMNform,neededagain."Myinsurance isthe same aslast year",but it isn't.Patient needsnew PA onmedicinethey've beenonSomeonetries totransfer anew controlRxtricare reports nomedical/pharmacybenefitsPersondoesn'tknow theD.O.B.Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Newinsurance -->pharmacynotcontractedI needeverythingtransferredto ..."You don'ttake ...insurance?"Providerrefuses refills,patient hasn'tbeen seen inover 1 year.Medicationwe need ison backorderor recalled.I need myadderall orvyvansefilledMedicinesent to usrather thananotherpharmacyI needsyringes"This isWalgreens,not CVS."When areyou going tohave thenew covidvaccine?System sayswe are OOS,but we arenot.D.M. calls3+ timesin one dayI need myentire profiletransferredfrom ...Insurancecompany down,had to reboottheir system, callback in 1-4hours."What's adeductible?"Lost RX/ EarlyRefillemployeecompletelybutchers amed name"I needthe newshinglesshot"When askedwhen they wouldlike to picksomething ups,they respond,"now"Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patientcompletelybutchers amed nameI've never hada deductiblebefore, butthey're onmedicare.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurance"Do youguys dothe covidtest?"PatientcomplainsaboutEliquis/drugpricing"I needa flushot"Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.CMNform,neededagain."Myinsurance isthe same aslast year",but it isn't.Patient needsnew PA onmedicinethey've beenonSomeonetries totransfer anew controlRxtricare reports nomedical/pharmacybenefitsPersondoesn'tknow theD.O.B.Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Newinsurance -->pharmacynotcontractedI needeverythingtransferredto ..."You don'ttake ...insurance?"Providerrefuses refills,patient hasn'tbeen seen inover 1 year.Medicationwe need ison backorderor recalled.I need myadderall orvyvansefilledMedicinesent to usrather thananotherpharmacyI needsyringes"This isWalgreens,not CVS."When areyou going tohave thenew covidvaccine?System sayswe are OOS,but we arenot.D.M. calls3+ timesin one dayI need myentire profiletransferredfrom ...Insurancecompany down,had to reboottheir system, callback in 1-4hours.

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What's a deductible?"
  2. Lost RX / Early Refill
  3. employee completely butchers a med name
  4. "I need the new shingles shot"
  5. When asked when they would like to pick something ups, they respond, "now"
  6. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  7. Patient asks for 3+ items in drive thru without calling ahead
  8. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  9. Patient completely butchers a med name
  10. I've never had a deductible before, but they're on medicare.
  11. Doctor tells patient their Rx is ready and/or the cost on their insurance
  12. "Do you guys do the covid test?"
  13. Patient complains about Eliquis/drug pricing
  14. "I need a flu shot"
  15. Is my Rx ready? We have nothing. They said they would send it hours ago.
  16. CMN form, needed again.
  17. "My insurance is the same as last year", but it isn't.
  18. Patient needs new PA on medicine they've been on
  19. Someone tries to transfer a new control Rx
  20. tricare reports no medical/pharmacy benefits
  21. Person doesn't know the D.O.B.
  22. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  23. Patient gives us the wrong name, only supply their legal name when further prompted.
  24. New insurance --> pharmacy not contracted
  25. I need everything transferred to ...
  26. "You don't take ... insurance?"
  27. Provider refuses refills, patient hasn't been seen in over 1 year.
  28. Medication we need is on backorder or recalled.
  29. I need my adderall or vyvanse filled
  30. Medicine sent to us rather than another pharmacy
  31. I need syringes
  32. "This is Walgreens, not CVS."
  33. When are you going to have the new covid vaccine?
  34. System says we are OOS, but we are not.
  35. D.M. calls 3+ times in one day
  36. I need my entire profile transferred from ...
  37. Insurance company down, had to reboot their system, call back in 1-4 hours.