Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Failed password
2. member asks what branch we are at
3. They did it for me last time
4. I'm not mad at you...
5. real laughing
6. Member still has the old OLAA app
7. Calls different name
8. "I hate the new Billpay system"
9. call over 45 min
10. Member gets angry about happy holidays
11. unknown name and number
12. Wave OD fee
13. Gives routing number as account number
14. Doesn't remember who they talked to
15. Gives color and year when asked for make and model
16. Called another department no answer
17. Says something other than Merry Christmas
18. Happy we are open on Christmas Eve
19. Gives card number as account number
20. "I want to speak to my branch"
21. Member is upset about fraud dispute
22. Calling to make sure you're open
23. Skip pay
24. Gives member # and calls it account #
25. a Karen who is nice
26. has Q Z or V in name
27. Why does my bill send as a check?
28. fake laughing
29. Threatens to close accounts
30. Angry member
31. I wanna speak to the manager