Sayssomethingother thanMerryChristmasMember isupset aboutfraud disputeDoesn'trememberwho theytalked to"I want tospeak tomybranch"Why doesmy billsend as acheck?Threatensto closeaccountsa Karenwho isniceunknownname andnumberFailedpasswordMemberstill hasthe oldOLAA app"I hate thenewBillpaysystem"has Q Zor V innameWaveOD feememberasks whatbranch weare atSkippayMember getsangry abouthappyholidaysCalling tomake sureyou'reopenCallsdifferentnamereallaughingGivesroutingnumber asaccountnumberI'm notmad atyou...Gives colorand yearwhen askedfor make andmodelHappy weare open onChristmasEvefakelaughingI wannaspeak tothemanagerCalledanotherdepartmentno answerAngrymemberGivesmember #and calls itaccount #Gives cardnumber asaccountnumberThey didit for melast timecallover 45minSayssomethingother thanMerryChristmasMember isupset aboutfraud disputeDoesn'trememberwho theytalked to"I want tospeak tomybranch"Why doesmy billsend as acheck?Threatensto closeaccountsa Karenwho isniceunknownname andnumberFailedpasswordMemberstill hasthe oldOLAA app"I hate thenewBillpaysystem"has Q Zor V innameWaveOD feememberasks whatbranch weare atSkippayMember getsangry abouthappyholidaysCalling tomake sureyou'reopenCallsdifferentnamereallaughingGivesroutingnumber asaccountnumberI'm notmad atyou...Gives colorand yearwhen askedfor make andmodelHappy weare open onChristmasEvefakelaughingI wannaspeak tothemanagerCalledanotherdepartmentno answerAngrymemberGivesmember #and calls itaccount #Gives cardnumber asaccountnumberThey didit for melast timecallover 45min

Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says something other than Merry Christmas
  2. Member is upset about fraud dispute
  3. Doesn't remember who they talked to
  4. "I want to speak to my branch"
  5. Why does my bill send as a check?
  6. Threatens to close accounts
  7. a Karen who is nice
  8. unknown name and number
  9. Failed password
  10. Member still has the old OLAA app
  11. "I hate the new Billpay system"
  12. has Q Z or V in name
  13. Wave OD fee
  14. member asks what branch we are at
  15. Skip pay
  16. Member gets angry about happy holidays
  17. Calling to make sure you're open
  18. Calls different name
  19. real laughing
  20. Gives routing number as account number
  21. I'm not mad at you...
  22. Gives color and year when asked for make and model
  23. Happy we are open on Christmas Eve
  24. fake laughing
  25. I wanna speak to the manager
  26. Called another department no answer
  27. Angry member
  28. Gives member # and calls it account #
  29. Gives card number as account number
  30. They did it for me last time
  31. call over 45 min