Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Calls different name
2. I wanna speak to the manager
3. Member is upset about fraud dispute
4. Gives card number as account number
5. Doesn't remember who they talked to
6. I'm not mad at you...
7. "I want to speak to my branch"
8. Gives member # and calls it account #
9. fake laughing
10. real laughing
11. Angry member
12. member asks what branch we are at
13. a Karen who is nice
14. Gives color and year when asked for make and model
15. unknown name and number
16. Gives routing number as account number
17. call over 45 min
18. Why does my bill send as a check?
19. Skip pay
20. Member still has the old OLAA app
21. Says something other than Merry Christmas
22. Called another department no answer
23. Calling to make sure you're open
24. Threatens to close accounts
25. "I hate the new Billpay system"
26. Member gets angry about happy holidays
27. Happy we are open on Christmas Eve
28. They did it for me last time
29. has Q Z or V in name
30. Wave OD fee
31. Failed password