"Let's seewhat wecan do...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""I wouldsuggest...""All youneed todo is...""I cannotimagine howupsettingthis is...""Let's seeif we cansolve thistogether...""I know howconfusing itmust bewhen..."I understantwhy this is aconcern...""I canimagine howfrustrating...""I cancertainlyappreciate...""I canhear howupset youare...""I'm gladyou calledtoday...""I'msorry tohear...""I'msorry tohear...""I willensurethat..""we don't liketo see ourcustomersupset...""I wouldbe happyto assistyou...""I wouldbe happyto helpwith...""What Ican do foryou rightnow is...""I hear yourfrustration...""I assureyou I'll trymybest...""I wouldbe upsetabout thattoo...""Let's seewhat wecan do...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""I wouldsuggest...""All youneed todo is...""I cannotimagine howupsettingthis is...""Let's seeif we cansolve thistogether...""I know howconfusing itmust bewhen..."I understantwhy this is aconcern...""I canimagine howfrustrating...""I cancertainlyappreciate...""I canhear howupset youare...""I'm gladyou calledtoday...""I'msorry tohear...""I'msorry tohear...""I willensurethat..""we don't liketo see ourcustomersupset...""I wouldbe happyto assistyou...""I wouldbe happyto helpwith...""What Ican do foryou rightnow is...""I hear yourfrustration...""I assureyou I'll trymybest...""I wouldbe upsetabout thattoo..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's see what we can do..."
  2. "To avoid similar inconvience in the future..."
  3. "I am sorry to hear abot your loss..."
  4. "Rest assured Mr./Mrs..."
  5. "I would suggest..."
  6. "All you need to do is..."
  7. "I cannot imagine how upsetting this is..."
  8. "Let's see if we can solve this together..."
  9. "I know how confusing it must be when..."
  10. I understant why this is a concern..."
  11. "I can imagine how frustrating..."
  12. "I can certainly appreciate..."
  13. "I can hear how upset you are..."
  14. "I'm glad you called today..."
  15. "I'm sorry to hear..."
  16. "I'm sorry to hear..."
  17. "I will ensure that.."
  18. "we don't like to see our customers upset..."
  19. "I would be happy to assist you..."
  20. "I would be happy to help with..."
  21. "What I can do for you right now is..."
  22. "I hear your frustration..."
  23. "I assure you I'll try my best..."
  24. "I would be upset about that too..."