"Let's seewhat wecan do...""I wouldsuggest...""I know howconfusing itmust bewhen...""Let's seeif we cansolve thistogether...""we don't liketo see ourcustomersupset..."I understantwhy this is aconcern...""What Ican do foryou rightnow is...""I canhear howupset youare...""I'msorry tohear...""All youneed todo is...""I wouldbe happyto helpwith...""I'msorry tohear...""I hear yourfrustration...""I canimagine howfrustrating...""To avoidsimilarinconviencein thefuture...""I wouldbe happyto assistyou...""I willensurethat..""I wouldbe upsetabout thattoo...""I cancertainlyappreciate...""I assureyou I'll trymybest...""I'm gladyou calledtoday...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""I cannotimagine howupsettingthis is...""Let's seewhat wecan do...""I wouldsuggest...""I know howconfusing itmust bewhen...""Let's seeif we cansolve thistogether...""we don't liketo see ourcustomersupset..."I understantwhy this is aconcern...""What Ican do foryou rightnow is...""I canhear howupset youare...""I'msorry tohear...""All youneed todo is...""I wouldbe happyto helpwith...""I'msorry tohear...""I hear yourfrustration...""I canimagine howfrustrating...""To avoidsimilarinconviencein thefuture...""I wouldbe happyto assistyou...""I willensurethat..""I wouldbe upsetabout thattoo...""I cancertainlyappreciate...""I assureyou I'll trymybest...""I'm gladyou calledtoday...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""I cannotimagine howupsettingthis is..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's see what we can do..."
  2. "I would suggest..."
  3. "I know how confusing it must be when..."
  4. "Let's see if we can solve this together..."
  5. "we don't like to see our customers upset..."
  6. I understant why this is a concern..."
  7. "What I can do for you right now is..."
  8. "I can hear how upset you are..."
  9. "I'm sorry to hear..."
  10. "All you need to do is..."
  11. "I would be happy to help with..."
  12. "I'm sorry to hear..."
  13. "I hear your frustration..."
  14. "I can imagine how frustrating..."
  15. "To avoid similar inconvience in the future..."
  16. "I would be happy to assist you..."
  17. "I will ensure that.."
  18. "I would be upset about that too..."
  19. "I can certainly appreciate..."
  20. "I assure you I'll try my best..."
  21. "I'm glad you called today..."
  22. "I am sorry to hear abot your loss..."
  23. "Rest assured Mr./Mrs..."
  24. "I cannot imagine how upsetting this is..."