"Let's seeif we cansolve thistogether...""I assureyou I'll trymybest...""I'm gladyou calledtoday...""I hear yourfrustration...""I wouldbe upsetabout thattoo..."I understantwhy this is aconcern...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""To avoidsimilarinconviencein thefuture...""I wouldsuggest...""I know howconfusing itmust bewhen...""I'msorry tohear...""What Ican do foryou rightnow is...""I willensurethat..""I canhear howupset youare...""Let's seewhat wecan do...""I wouldbe happyto assistyou...""I cancertainlyappreciate...""I'msorry tohear...""I wouldbe happyto helpwith...""All youneed todo is...""I cannotimagine howupsettingthis is...""we don't liketo see ourcustomersupset...""I canimagine howfrustrating...""Let's seeif we cansolve thistogether...""I assureyou I'll trymybest...""I'm gladyou calledtoday...""I hear yourfrustration...""I wouldbe upsetabout thattoo..."I understantwhy this is aconcern...""I am sorryto hearabot yourloss...""RestassuredMr./Mrs...""To avoidsimilarinconviencein thefuture...""I wouldsuggest...""I know howconfusing itmust bewhen...""I'msorry tohear...""What Ican do foryou rightnow is...""I willensurethat..""I canhear howupset youare...""Let's seewhat wecan do...""I wouldbe happyto assistyou...""I cancertainlyappreciate...""I'msorry tohear...""I wouldbe happyto helpwith...""All youneed todo is...""I cannotimagine howupsettingthis is...""we don't liketo see ourcustomersupset...""I canimagine howfrustrating..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's see if we can solve this together..."
  2. "I assure you I'll try my best..."
  3. "I'm glad you called today..."
  4. "I hear your frustration..."
  5. "I would be upset about that too..."
  6. I understant why this is a concern..."
  7. "I am sorry to hear abot your loss..."
  8. "Rest assured Mr./Mrs..."
  9. "To avoid similar inconvience in the future..."
  10. "I would suggest..."
  11. "I know how confusing it must be when..."
  12. "I'm sorry to hear..."
  13. "What I can do for you right now is..."
  14. "I will ensure that.."
  15. "I can hear how upset you are..."
  16. "Let's see what we can do..."
  17. "I would be happy to assist you..."
  18. "I can certainly appreciate..."
  19. "I'm sorry to hear..."
  20. "I would be happy to help with..."
  21. "All you need to do is..."
  22. "I cannot imagine how upsetting this is..."
  23. "we don't like to see our customers upset..."
  24. "I can imagine how frustrating..."