"All youneed todo is...""I hear yourfrustration...""I assureyou I'll trymybest...""Let's seeif we cansolve thistogether...""I know howconfusing itmust bewhen...""I'msorry tohear...""What Ican do foryou rightnow is...""I'm gladyou calledtoday...""we don't liketo see ourcustomersupset...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""I wouldbe happyto helpwith...""I cancertainlyappreciate...""I willensurethat..""I cannotimagine howupsettingthis is...""RestassuredMr./Mrs...""I canimagine howfrustrating...""Let's seewhat wecan do..."I understantwhy this is aconcern...""I canhear howupset youare...""I wouldbe upsetabout thattoo...""I'msorry tohear...""I wouldsuggest...""I wouldbe happyto assistyou...""All youneed todo is...""I hear yourfrustration...""I assureyou I'll trymybest...""Let's seeif we cansolve thistogether...""I know howconfusing itmust bewhen...""I'msorry tohear...""What Ican do foryou rightnow is...""I'm gladyou calledtoday...""we don't liketo see ourcustomersupset...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""I wouldbe happyto helpwith...""I cancertainlyappreciate...""I willensurethat..""I cannotimagine howupsettingthis is...""RestassuredMr./Mrs...""I canimagine howfrustrating...""Let's seewhat wecan do..."I understantwhy this is aconcern...""I canhear howupset youare...""I wouldbe upsetabout thattoo...""I'msorry tohear...""I wouldsuggest...""I wouldbe happyto assistyou..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "All you need to do is..."
  2. "I hear your frustration..."
  3. "I assure you I'll try my best..."
  4. "Let's see if we can solve this together..."
  5. "I know how confusing it must be when..."
  6. "I'm sorry to hear..."
  7. "What I can do for you right now is..."
  8. "I'm glad you called today..."
  9. "we don't like to see our customers upset..."
  10. "To avoid similar inconvience in the future..."
  11. "I am sorry to hear abot your loss..."
  12. "I would be happy to help with..."
  13. "I can certainly appreciate..."
  14. "I will ensure that.."
  15. "I cannot imagine how upsetting this is..."
  16. "Rest assured Mr./Mrs..."
  17. "I can imagine how frustrating..."
  18. "Let's see what we can do..."
  19. I understant why this is a concern..."
  20. "I can hear how upset you are..."
  21. "I would be upset about that too..."
  22. "I'm sorry to hear..."
  23. "I would suggest..."
  24. "I would be happy to assist you..."