"I hear yourfrustration...""I'msorry tohear...""I am sorryto hearabot yourloss..."I understantwhy this is aconcern...""I know howconfusing itmust bewhen...""RestassuredMr./Mrs...""I wouldbe happyto assistyou...""I assureyou I'll trymybest...""I wouldsuggest...""I'msorry tohear...""To avoidsimilarinconviencein thefuture...""Let's seeif we cansolve thistogether...""What Ican do foryou rightnow is...""I wouldbe happyto helpwith...""I cannotimagine howupsettingthis is...""I canimagine howfrustrating...""I willensurethat..""I'm gladyou calledtoday...""I cancertainlyappreciate...""Let's seewhat wecan do...""All youneed todo is...""we don't liketo see ourcustomersupset...""I canhear howupset youare...""I wouldbe upsetabout thattoo...""I hear yourfrustration...""I'msorry tohear...""I am sorryto hearabot yourloss..."I understantwhy this is aconcern...""I know howconfusing itmust bewhen...""RestassuredMr./Mrs...""I wouldbe happyto assistyou...""I assureyou I'll trymybest...""I wouldsuggest...""I'msorry tohear...""To avoidsimilarinconviencein thefuture...""Let's seeif we cansolve thistogether...""What Ican do foryou rightnow is...""I wouldbe happyto helpwith...""I cannotimagine howupsettingthis is...""I canimagine howfrustrating...""I willensurethat..""I'm gladyou calledtoday...""I cancertainlyappreciate...""Let's seewhat wecan do...""All youneed todo is...""we don't liketo see ourcustomersupset...""I canhear howupset youare...""I wouldbe upsetabout thattoo..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I hear your frustration..."
  2. "I'm sorry to hear..."
  3. "I am sorry to hear abot your loss..."
  4. I understant why this is a concern..."
  5. "I know how confusing it must be when..."
  6. "Rest assured Mr./Mrs..."
  7. "I would be happy to assist you..."
  8. "I assure you I'll try my best..."
  9. "I would suggest..."
  10. "I'm sorry to hear..."
  11. "To avoid similar inconvience in the future..."
  12. "Let's see if we can solve this together..."
  13. "What I can do for you right now is..."
  14. "I would be happy to help with..."
  15. "I cannot imagine how upsetting this is..."
  16. "I can imagine how frustrating..."
  17. "I will ensure that.."
  18. "I'm glad you called today..."
  19. "I can certainly appreciate..."
  20. "Let's see what we can do..."
  21. "All you need to do is..."
  22. "we don't like to see our customers upset..."
  23. "I can hear how upset you are..."
  24. "I would be upset about that too..."