"I know howconfusing itmust bewhen...""I wouldbe happyto assistyou...""I wouldbe upsetabout thattoo...""I willensurethat..""What Ican do foryou rightnow is...""I canimagine howfrustrating...""I assureyou I'll trymybest...""I wouldsuggest...""I canhear howupset youare...""I'msorry tohear..."I understantwhy this is aconcern...""I'm gladyou calledtoday...""I wouldbe happyto helpwith...""All youneed todo is...""RestassuredMr./Mrs...""we don't liketo see ourcustomersupset...""Let's seewhat wecan do...""I cancertainlyappreciate...""Let's seeif we cansolve thistogether...""I am sorryto hearabot yourloss...""I hear yourfrustration...""To avoidsimilarinconviencein thefuture...""I cannotimagine howupsettingthis is...""I'msorry tohear...""I know howconfusing itmust bewhen...""I wouldbe happyto assistyou...""I wouldbe upsetabout thattoo...""I willensurethat..""What Ican do foryou rightnow is...""I canimagine howfrustrating...""I assureyou I'll trymybest...""I wouldsuggest...""I canhear howupset youare...""I'msorry tohear..."I understantwhy this is aconcern...""I'm gladyou calledtoday...""I wouldbe happyto helpwith...""All youneed todo is...""RestassuredMr./Mrs...""we don't liketo see ourcustomersupset...""Let's seewhat wecan do...""I cancertainlyappreciate...""Let's seeif we cansolve thistogether...""I am sorryto hearabot yourloss...""I hear yourfrustration...""To avoidsimilarinconviencein thefuture...""I cannotimagine howupsettingthis is...""I'msorry tohear..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I know how confusing it must be when..."
  2. "I would be happy to assist you..."
  3. "I would be upset about that too..."
  4. "I will ensure that.."
  5. "What I can do for you right now is..."
  6. "I can imagine how frustrating..."
  7. "I assure you I'll try my best..."
  8. "I would suggest..."
  9. "I can hear how upset you are..."
  10. "I'm sorry to hear..."
  11. I understant why this is a concern..."
  12. "I'm glad you called today..."
  13. "I would be happy to help with..."
  14. "All you need to do is..."
  15. "Rest assured Mr./Mrs..."
  16. "we don't like to see our customers upset..."
  17. "Let's see what we can do..."
  18. "I can certainly appreciate..."
  19. "Let's see if we can solve this together..."
  20. "I am sorry to hear abot your loss..."
  21. "I hear your frustration..."
  22. "To avoid similar inconvience in the future..."
  23. "I cannot imagine how upsetting this is..."
  24. "I'm sorry to hear..."