"I cancertainlyappreciate...""I wouldbe happyto assistyou...""What Ican do foryou rightnow is...""All youneed todo is...""I wouldbe upsetabout thattoo...""I canimagine howfrustrating...""I willensurethat..""I hear yourfrustration...""Let's seewhat wecan do...""I'msorry tohear...""I cannotimagine howupsettingthis is...""we don't liketo see ourcustomersupset..."I understantwhy this is aconcern...""I canhear howupset youare...""RestassuredMr./Mrs...""I wouldbe happyto helpwith...""I'msorry tohear...""I wouldsuggest...""I know howconfusing itmust bewhen...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""Let's seeif we cansolve thistogether...""I'm gladyou calledtoday...""I assureyou I'll trymybest...""I cancertainlyappreciate...""I wouldbe happyto assistyou...""What Ican do foryou rightnow is...""All youneed todo is...""I wouldbe upsetabout thattoo...""I canimagine howfrustrating...""I willensurethat..""I hear yourfrustration...""Let's seewhat wecan do...""I'msorry tohear...""I cannotimagine howupsettingthis is...""we don't liketo see ourcustomersupset..."I understantwhy this is aconcern...""I canhear howupset youare...""RestassuredMr./Mrs...""I wouldbe happyto helpwith...""I'msorry tohear...""I wouldsuggest...""I know howconfusing itmust bewhen...""To avoidsimilarinconviencein thefuture...""I am sorryto hearabot yourloss...""Let's seeif we cansolve thistogether...""I'm gladyou calledtoday...""I assureyou I'll trymybest..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can certainly appreciate..."
  2. "I would be happy to assist you..."
  3. "What I can do for you right now is..."
  4. "All you need to do is..."
  5. "I would be upset about that too..."
  6. "I can imagine how frustrating..."
  7. "I will ensure that.."
  8. "I hear your frustration..."
  9. "Let's see what we can do..."
  10. "I'm sorry to hear..."
  11. "I cannot imagine how upsetting this is..."
  12. "we don't like to see our customers upset..."
  13. I understant why this is a concern..."
  14. "I can hear how upset you are..."
  15. "Rest assured Mr./Mrs..."
  16. "I would be happy to help with..."
  17. "I'm sorry to hear..."
  18. "I would suggest..."
  19. "I know how confusing it must be when..."
  20. "To avoid similar inconvience in the future..."
  21. "I am sorry to hear abot your loss..."
  22. "Let's see if we can solve this together..."
  23. "I'm glad you called today..."
  24. "I assure you I'll try my best..."