"I cannotimagine howupsettingthis is...""I cancertainlyappreciate...""I am sorryto hearabot yourloss...""I willensurethat..""I canimagine howfrustrating..."I understantwhy this is aconcern...""To avoidsimilarinconviencein thefuture...""I know howconfusing itmust bewhen...""I wouldbe happyto assistyou...""I assureyou I'll trymybest...""I wouldsuggest...""What Ican do foryou rightnow is...""Let's seewhat wecan do...""I wouldbe upsetabout thattoo...""I'm gladyou calledtoday...""All youneed todo is...""we don't liketo see ourcustomersupset...""I hear yourfrustration...""RestassuredMr./Mrs...""I canhear howupset youare...""I wouldbe happyto helpwith...""I'msorry tohear...""Let's seeif we cansolve thistogether...""I'msorry tohear...""I cannotimagine howupsettingthis is...""I cancertainlyappreciate...""I am sorryto hearabot yourloss...""I willensurethat..""I canimagine howfrustrating..."I understantwhy this is aconcern...""To avoidsimilarinconviencein thefuture...""I know howconfusing itmust bewhen...""I wouldbe happyto assistyou...""I assureyou I'll trymybest...""I wouldsuggest...""What Ican do foryou rightnow is...""Let's seewhat wecan do...""I wouldbe upsetabout thattoo...""I'm gladyou calledtoday...""All youneed todo is...""we don't liketo see ourcustomersupset...""I hear yourfrustration...""RestassuredMr./Mrs...""I canhear howupset youare...""I wouldbe happyto helpwith...""I'msorry tohear...""Let's seeif we cansolve thistogether...""I'msorry tohear..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I cannot imagine how upsetting this is..."
  2. "I can certainly appreciate..."
  3. "I am sorry to hear abot your loss..."
  4. "I will ensure that.."
  5. "I can imagine how frustrating..."
  6. I understant why this is a concern..."
  7. "To avoid similar inconvience in the future..."
  8. "I know how confusing it must be when..."
  9. "I would be happy to assist you..."
  10. "I assure you I'll try my best..."
  11. "I would suggest..."
  12. "What I can do for you right now is..."
  13. "Let's see what we can do..."
  14. "I would be upset about that too..."
  15. "I'm glad you called today..."
  16. "All you need to do is..."
  17. "we don't like to see our customers upset..."
  18. "I hear your frustration..."
  19. "Rest assured Mr./Mrs..."
  20. "I can hear how upset you are..."
  21. "I would be happy to help with..."
  22. "I'm sorry to hear..."
  23. "Let's see if we can solve this together..."
  24. "I'm sorry to hear..."