"I hear yourfrustration...""To avoidsimilarinconviencein thefuture..."I understantwhy this is aconcern...""Let's seeif we cansolve thistogether...""I assureyou I'll trymybest...""I wouldbe upsetabout thattoo...""Let's seewhat wecan do...""I'msorry tohear...""we don't liketo see ourcustomersupset...""I cancertainlyappreciate...""I canhear howupset youare...""I willensurethat..""I wouldsuggest...""I'm gladyou calledtoday...""I canimagine howfrustrating...""All youneed todo is...""I wouldbe happyto helpwith...""I cannotimagine howupsettingthis is...""I wouldbe happyto assistyou...""I'msorry tohear...""RestassuredMr./Mrs...""What Ican do foryou rightnow is...""I am sorryto hearabot yourloss...""I know howconfusing itmust bewhen...""I hear yourfrustration...""To avoidsimilarinconviencein thefuture..."I understantwhy this is aconcern...""Let's seeif we cansolve thistogether...""I assureyou I'll trymybest...""I wouldbe upsetabout thattoo...""Let's seewhat wecan do...""I'msorry tohear...""we don't liketo see ourcustomersupset...""I cancertainlyappreciate...""I canhear howupset youare...""I willensurethat..""I wouldsuggest...""I'm gladyou calledtoday...""I canimagine howfrustrating...""All youneed todo is...""I wouldbe happyto helpwith...""I cannotimagine howupsettingthis is...""I wouldbe happyto assistyou...""I'msorry tohear...""RestassuredMr./Mrs...""What Ican do foryou rightnow is...""I am sorryto hearabot yourloss...""I know howconfusing itmust bewhen..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I hear your frustration..."
  2. "To avoid similar inconvience in the future..."
  3. I understant why this is a concern..."
  4. "Let's see if we can solve this together..."
  5. "I assure you I'll try my best..."
  6. "I would be upset about that too..."
  7. "Let's see what we can do..."
  8. "I'm sorry to hear..."
  9. "we don't like to see our customers upset..."
  10. "I can certainly appreciate..."
  11. "I can hear how upset you are..."
  12. "I will ensure that.."
  13. "I would suggest..."
  14. "I'm glad you called today..."
  15. "I can imagine how frustrating..."
  16. "All you need to do is..."
  17. "I would be happy to help with..."
  18. "I cannot imagine how upsetting this is..."
  19. "I would be happy to assist you..."
  20. "I'm sorry to hear..."
  21. "Rest assured Mr./Mrs..."
  22. "What I can do for you right now is..."
  23. "I am sorry to hear abot your loss..."
  24. "I know how confusing it must be when..."