"I willensurethat..""I wouldbe upsetabout thattoo...""I assureyou I'll trymybest...""Let's seewhat wecan do...""I'msorry tohear...""I canhear howupset youare...""I am sorryto hearabot yourloss...""I wouldsuggest...""I wouldbe happyto helpwith...""What Ican do foryou rightnow is...""RestassuredMr./Mrs...""we don't liketo see ourcustomersupset...""I canimagine howfrustrating...""I cancertainlyappreciate...""I cannotimagine howupsettingthis is..."I understantwhy this is aconcern...""I wouldbe happyto assistyou...""To avoidsimilarinconviencein thefuture...""Let's seeif we cansolve thistogether...""All youneed todo is...""I know howconfusing itmust bewhen...""I'msorry tohear...""I'm gladyou calledtoday...""I hear yourfrustration...""I willensurethat..""I wouldbe upsetabout thattoo...""I assureyou I'll trymybest...""Let's seewhat wecan do...""I'msorry tohear...""I canhear howupset youare...""I am sorryto hearabot yourloss...""I wouldsuggest...""I wouldbe happyto helpwith...""What Ican do foryou rightnow is...""RestassuredMr./Mrs...""we don't liketo see ourcustomersupset...""I canimagine howfrustrating...""I cancertainlyappreciate...""I cannotimagine howupsettingthis is..."I understantwhy this is aconcern...""I wouldbe happyto assistyou...""To avoidsimilarinconviencein thefuture...""Let's seeif we cansolve thistogether...""All youneed todo is...""I know howconfusing itmust bewhen...""I'msorry tohear...""I'm gladyou calledtoday...""I hear yourfrustration..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I will ensure that.."
  2. "I would be upset about that too..."
  3. "I assure you I'll try my best..."
  4. "Let's see what we can do..."
  5. "I'm sorry to hear..."
  6. "I can hear how upset you are..."
  7. "I am sorry to hear abot your loss..."
  8. "I would suggest..."
  9. "I would be happy to help with..."
  10. "What I can do for you right now is..."
  11. "Rest assured Mr./Mrs..."
  12. "we don't like to see our customers upset..."
  13. "I can imagine how frustrating..."
  14. "I can certainly appreciate..."
  15. "I cannot imagine how upsetting this is..."
  16. I understant why this is a concern..."
  17. "I would be happy to assist you..."
  18. "To avoid similar inconvience in the future..."
  19. "Let's see if we can solve this together..."
  20. "All you need to do is..."
  21. "I know how confusing it must be when..."
  22. "I'm sorry to hear..."
  23. "I'm glad you called today..."
  24. "I hear your frustration..."