"I know howconfusing itmust bewhen...""I am sorryto hearabot yourloss...""I cancertainlyappreciate...""To avoidsimilarinconviencein thefuture...""Let's seewhat wecan do...""I canimagine howfrustrating...""we don't liketo see ourcustomersupset...""I'm gladyou calledtoday...""RestassuredMr./Mrs...""I wouldsuggest..."I understantwhy this is aconcern...""I wouldbe happyto assistyou...""All youneed todo is...""Let's seeif we cansolve thistogether...""I wouldbe upsetabout thattoo...""What Ican do foryou rightnow is...""I assureyou I'll trymybest...""I'msorry tohear...""I cannotimagine howupsettingthis is...""I wouldbe happyto helpwith...""I'msorry tohear...""I hear yourfrustration...""I canhear howupset youare...""I willensurethat..""I know howconfusing itmust bewhen...""I am sorryto hearabot yourloss...""I cancertainlyappreciate...""To avoidsimilarinconviencein thefuture...""Let's seewhat wecan do...""I canimagine howfrustrating...""we don't liketo see ourcustomersupset...""I'm gladyou calledtoday...""RestassuredMr./Mrs...""I wouldsuggest..."I understantwhy this is aconcern...""I wouldbe happyto assistyou...""All youneed todo is...""Let's seeif we cansolve thistogether...""I wouldbe upsetabout thattoo...""What Ican do foryou rightnow is...""I assureyou I'll trymybest...""I'msorry tohear...""I cannotimagine howupsettingthis is...""I wouldbe happyto helpwith...""I'msorry tohear...""I hear yourfrustration...""I canhear howupset youare...""I willensurethat.."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I know how confusing it must be when..."
  2. "I am sorry to hear abot your loss..."
  3. "I can certainly appreciate..."
  4. "To avoid similar inconvience in the future..."
  5. "Let's see what we can do..."
  6. "I can imagine how frustrating..."
  7. "we don't like to see our customers upset..."
  8. "I'm glad you called today..."
  9. "Rest assured Mr./Mrs..."
  10. "I would suggest..."
  11. I understant why this is a concern..."
  12. "I would be happy to assist you..."
  13. "All you need to do is..."
  14. "Let's see if we can solve this together..."
  15. "I would be upset about that too..."
  16. "What I can do for you right now is..."
  17. "I assure you I'll try my best..."
  18. "I'm sorry to hear..."
  19. "I cannot imagine how upsetting this is..."
  20. "I would be happy to help with..."
  21. "I'm sorry to hear..."
  22. "I hear your frustration..."
  23. "I can hear how upset you are..."
  24. "I will ensure that.."