"I canimagine howfrustrating...""I wouldbe happyto helpwith...""Let's seewhat wecan do...""I wouldbe upsetabout thattoo...""I am sorryto hearabot yourloss...""I cancertainlyappreciate...""What Ican do foryou rightnow is...""I'msorry tohear...""To avoidsimilarinconviencein thefuture...""I know howconfusing itmust bewhen...""I'm gladyou calledtoday...""All youneed todo is...""I cannotimagine howupsettingthis is...""I assureyou I'll trymybest...""Let's seeif we cansolve thistogether...""we don't liketo see ourcustomersupset...""I hear yourfrustration...""I canhear howupset youare..."I understantwhy this is aconcern...""RestassuredMr./Mrs...""I wouldsuggest...""I'msorry tohear...""I wouldbe happyto assistyou...""I willensurethat..""I canimagine howfrustrating...""I wouldbe happyto helpwith...""Let's seewhat wecan do...""I wouldbe upsetabout thattoo...""I am sorryto hearabot yourloss...""I cancertainlyappreciate...""What Ican do foryou rightnow is...""I'msorry tohear...""To avoidsimilarinconviencein thefuture...""I know howconfusing itmust bewhen...""I'm gladyou calledtoday...""All youneed todo is...""I cannotimagine howupsettingthis is...""I assureyou I'll trymybest...""Let's seeif we cansolve thistogether...""we don't liketo see ourcustomersupset...""I hear yourfrustration...""I canhear howupset youare..."I understantwhy this is aconcern...""RestassuredMr./Mrs...""I wouldsuggest...""I'msorry tohear...""I wouldbe happyto assistyou...""I willensurethat.."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can imagine how frustrating..."
  2. "I would be happy to help with..."
  3. "Let's see what we can do..."
  4. "I would be upset about that too..."
  5. "I am sorry to hear abot your loss..."
  6. "I can certainly appreciate..."
  7. "What I can do for you right now is..."
  8. "I'm sorry to hear..."
  9. "To avoid similar inconvience in the future..."
  10. "I know how confusing it must be when..."
  11. "I'm glad you called today..."
  12. "All you need to do is..."
  13. "I cannot imagine how upsetting this is..."
  14. "I assure you I'll try my best..."
  15. "Let's see if we can solve this together..."
  16. "we don't like to see our customers upset..."
  17. "I hear your frustration..."
  18. "I can hear how upset you are..."
  19. I understant why this is a concern..."
  20. "Rest assured Mr./Mrs..."
  21. "I would suggest..."
  22. "I'm sorry to hear..."
  23. "I would be happy to assist you..."
  24. "I will ensure that.."