"I canhear howupset youare...""I know howconfusing itmust bewhen...""I cancertainlyappreciate...""I assureyou I'll trymybest...""Let's seewhat wecan do...""RestassuredMr./Mrs...""I'm gladyou calledtoday...""I canimagine howfrustrating...""I wouldbe happyto assistyou...""I wouldbe happyto helpwith...""I hear yourfrustration...""we don't liketo see ourcustomersupset...""I wouldbe upsetabout thattoo...""I willensurethat..""I'msorry tohear...""I cannotimagine howupsettingthis is...""I'msorry tohear..."I understantwhy this is aconcern...""To avoidsimilarinconviencein thefuture...""I wouldsuggest...""I am sorryto hearabot yourloss...""Let's seeif we cansolve thistogether...""All youneed todo is...""What Ican do foryou rightnow is...""I canhear howupset youare...""I know howconfusing itmust bewhen...""I cancertainlyappreciate...""I assureyou I'll trymybest...""Let's seewhat wecan do...""RestassuredMr./Mrs...""I'm gladyou calledtoday...""I canimagine howfrustrating...""I wouldbe happyto assistyou...""I wouldbe happyto helpwith...""I hear yourfrustration...""we don't liketo see ourcustomersupset...""I wouldbe upsetabout thattoo...""I willensurethat..""I'msorry tohear...""I cannotimagine howupsettingthis is...""I'msorry tohear..."I understantwhy this is aconcern...""To avoidsimilarinconviencein thefuture...""I wouldsuggest...""I am sorryto hearabot yourloss...""Let's seeif we cansolve thistogether...""All youneed todo is...""What Ican do foryou rightnow is..."

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can hear how upset you are..."
  2. "I know how confusing it must be when..."
  3. "I can certainly appreciate..."
  4. "I assure you I'll try my best..."
  5. "Let's see what we can do..."
  6. "Rest assured Mr./Mrs..."
  7. "I'm glad you called today..."
  8. "I can imagine how frustrating..."
  9. "I would be happy to assist you..."
  10. "I would be happy to help with..."
  11. "I hear your frustration..."
  12. "we don't like to see our customers upset..."
  13. "I would be upset about that too..."
  14. "I will ensure that.."
  15. "I'm sorry to hear..."
  16. "I cannot imagine how upsetting this is..."
  17. "I'm sorry to hear..."
  18. I understant why this is a concern..."
  19. "To avoid similar inconvience in the future..."
  20. "I would suggest..."
  21. "I am sorry to hear abot your loss..."
  22. "Let's see if we can solve this together..."
  23. "All you need to do is..."
  24. "What I can do for you right now is..."