Hospitalitycreates arelationshipbetween guestand hostEvery oneof us cando greathospitalityExhibitingHospitalityis freeHospitality isthe “secretweapon” weall need toengage in“… received thebest and mostfriendly serviceone could asfor in a bank.”Service --what youdo forsomeoneReminder:Clients arewhy wehave jobsWe valueravingfansHospitality --how youmakesomeonefeel“The whole team… has been great… communicationand service hasbeen over the top.”“Awesomebank ... thatprovideshonest andgreat service!”Greet allthat enterourlobbies“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”We roll.We arefluid.Brand ishow youare seenEvery client,and everyteammate,has a story.Including you.Hospitalianscreate goodexperiencesLoanclosinggiftsHospitalitydoesn’trequire extrapeopleHospitalianschange howothers feelWe strive tobe “theChick-fil-A ofbanking.”We areclient-focusedOthersshould “feelappreciated”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedIf we cannotroll or be fluid,we do ourbest tocommunicate.“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Service andHospitalityare not thesame thingOthersshould“feellistened to”Be aHospitalianHospitality isaboutlooking OUTinstead oflooking INPracticehospitality365 daysa yearOthersshould“feelvalued”Hospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould‘feelrefreshed”Cultureis whoyou areAlways offerour guestscookies,coffee, andwaterClientappreciationeventsHospitalitycreates arelationshipbetween guestand hostEvery oneof us cando greathospitalityExhibitingHospitalityis freeHospitality isthe “secretweapon” weall need toengage in“… received thebest and mostfriendly serviceone could asfor in a bank.”Service --what youdo forsomeoneReminder:Clients arewhy wehave jobsWe valueravingfansHospitality --how youmakesomeonefeel“The whole team… has been great… communicationand service hasbeen over the top.”“Awesomebank ... thatprovideshonest andgreat service!”Greet allthat enterourlobbies“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”We roll.We arefluid.Brand ishow youare seenEvery client,and everyteammate,has a story.Including you.Hospitalianscreate goodexperiencesLoanclosinggiftsHospitalitydoesn’trequire extrapeopleHospitalianschange howothers feelWe strive tobe “theChick-fil-A ofbanking.”We areclient-focusedOthersshould “feelappreciated”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedIf we cannotroll or be fluid,we do ourbest tocommunicate.“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Service andHospitalityare not thesame thingOthersshould“feellistened to”Be aHospitalianHospitality isaboutlooking OUTinstead oflooking INPracticehospitality365 daysa yearOthersshould“feelvalued”Hospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould‘feelrefreshed”Cultureis whoyou areAlways offerour guestscookies,coffee, andwaterClientappreciationevents

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hospitality creates a relationship between guest and host
  2. Every one of us can do great hospitality
  3. Exhibiting Hospitality is free
  4. Hospitality is the “secret weapon” we all need to engage in
  5. “… received the best and most friendly service one could as for in a bank.”
  6. Service -- what you do for someone
  7. Reminder: Clients are why we have jobs
  8. We value raving fans
  9. Hospitality -- how you make someone feel
  10. “The whole team … has been great … communication and service has been over the top.”
  11. “Awesome bank ... that provides honest and great service!”
  12. Greet all that enter our lobbies
  13. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  14. We roll. We are fluid.
  15. Brand is how you are seen
  16. Every client, and every teammate, has a story. Including you.
  17. Hospitalians create good experiences
  18. Loan closing gifts
  19. Hospitality doesn’t require extra people
  20. Hospitalians change how others feel
  21. We strive to be “the Chick-fil-A of banking.”
  22. We are client-focused
  23. Others should “feel appreciated”
  24. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  25. If we cannot roll or be fluid, we do our best to communicate.
  26. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  27. Service and Hospitality are not the same thing
  28. Others should “feel listened to”
  29. Be a Hospitalian
  30. Hospitality is about looking OUT instead of looking IN
  31. Practice hospitality 365 days a year
  32. Others should “feel valued”
  33. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  34. Others should ‘feel refreshed”
  35. Culture is who you are
  36. Always offer our guests cookies, coffee, and water
  37. Client appreciation events