Hospitality isthe “secretweapon” weall need toengage inWe strive tobe “theChick-fil-A ofbanking.”Be aHospitalian“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Every client,and everyteammate,has a story.Including you.Hospitalitycreates arelationshipbetween guestand hostOthersshould“feellistened to”Othersshould‘feelrefreshed”“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Service --what youdo forsomeoneOthersshould“feelvalued”Hospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersAlways offerour guestscookies,coffee, andwater“Awesomebank ... thatprovideshonest andgreat service!”LoanclosinggiftsBrand ishow youare seenPracticehospitality365 daysa yearReminder:Clients arewhy wehave jobs“The whole team… has been great… communicationand service hasbeen over the top.”ExhibitingHospitalityis freeCultureis whoyou areWe roll.We arefluid.Greet allthat enterourlobbiesWe valueravingfansWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedEvery oneof us cando greathospitalityWe areclient-focusedHospitality --how youmakesomeonefeelService andHospitalityare not thesame thingHospitalianschange howothers feelOthersshould “feelappreciated”If we cannotroll or be fluid,we do ourbest tocommunicate.“… received thebest and mostfriendly serviceone could asfor in a bank.”ClientappreciationeventsHospitalitydoesn’trequire extrapeopleHospitality isaboutlooking OUTinstead oflooking INHospitalianscreate goodexperiencesHospitality isthe “secretweapon” weall need toengage inWe strive tobe “theChick-fil-A ofbanking.”Be aHospitalian“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Every client,and everyteammate,has a story.Including you.Hospitalitycreates arelationshipbetween guestand hostOthersshould“feellistened to”Othersshould‘feelrefreshed”“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Service --what youdo forsomeoneOthersshould“feelvalued”Hospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersAlways offerour guestscookies,coffee, andwater“Awesomebank ... thatprovideshonest andgreat service!”LoanclosinggiftsBrand ishow youare seenPracticehospitality365 daysa yearReminder:Clients arewhy wehave jobs“The whole team… has been great… communicationand service hasbeen over the top.”ExhibitingHospitalityis freeCultureis whoyou areWe roll.We arefluid.Greet allthat enterourlobbiesWe valueravingfansWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedEvery oneof us cando greathospitalityWe areclient-focusedHospitality --how youmakesomeonefeelService andHospitalityare not thesame thingHospitalianschange howothers feelOthersshould “feelappreciated”If we cannotroll or be fluid,we do ourbest tocommunicate.“… received thebest and mostfriendly serviceone could asfor in a bank.”ClientappreciationeventsHospitalitydoesn’trequire extrapeopleHospitality isaboutlooking OUTinstead oflooking INHospitalianscreate goodexperiences

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
  1. Hospitality is the “secret weapon” we all need to engage in
  2. We strive to be “the Chick-fil-A of banking.”
  3. Be a Hospitalian
  4. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  5. Every client, and every teammate, has a story. Including you.
  6. Hospitality creates a relationship between guest and host
  7. Others should “feel listened to”
  8. Others should ‘feel refreshed”
  9. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  10. Service -- what you do for someone
  11. Others should “feel valued”
  12. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  13. Always offer our guests cookies, coffee, and water
  14. “Awesome bank ... that provides honest and great service!”
  15. Loan closing gifts
  16. Brand is how you are seen
  17. Practice hospitality 365 days a year
  18. Reminder: Clients are why we have jobs
  19. “The whole team … has been great … communication and service has been over the top.”
  20. Exhibiting Hospitality is free
  21. Culture is who you are
  22. We roll. We are fluid.
  23. Greet all that enter our lobbies
  24. We value raving fans
  25. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  26. Every one of us can do great hospitality
  27. We are client-focused
  28. Hospitality -- how you make someone feel
  29. Service and Hospitality are not the same thing
  30. Hospitalians change how others feel
  31. Others should “feel appreciated”
  32. If we cannot roll or be fluid, we do our best to communicate.
  33. “… received the best and most friendly service one could as for in a bank.”
  34. Client appreciation events
  35. Hospitality doesn’t require extra people
  36. Hospitality is about looking OUT instead of looking IN
  37. Hospitalians create good experiences