Reminder:Clients arewhy wehave jobsService --what youdo forsomeone“Awesomebank ... thatprovideshonest andgreat service!”Hospitality isthe “secretweapon” weall need toengage inClientappreciationeventsHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould “feelappreciated”Hospitalianschange howothers feelOthersshould“feelvalued”We valueravingfansLoanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”Hospitality --how youmakesomeonefeelWe strive tobe “theChick-fil-A ofbanking.”Cultureis whoyou areHospitalianscreate goodexperiences“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalitycreates arelationshipbetween guestand hostWe roll.We arefluid.ExhibitingHospitalityis freeEvery oneof us cando greathospitalityHospitalitydoesn’trequire extrapeople“The whole team… has been great… communicationand service hasbeen over the top.”Othersshould“feellistened to”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedService andHospitalityare not thesame thingEvery client,and everyteammate,has a story.Including you.We areclient-focusedBe aHospitalianIf we cannotroll or be fluid,we do ourbest tocommunicate.Brand ishow youare seen“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Practicehospitality365 daysa yearAlways offerour guestscookies,coffee, andwaterHospitality isaboutlooking OUTinstead oflooking INGreet allthat enterourlobbiesOthersshould‘feelrefreshed”Reminder:Clients arewhy wehave jobsService --what youdo forsomeone“Awesomebank ... thatprovideshonest andgreat service!”Hospitality isthe “secretweapon” weall need toengage inClientappreciationeventsHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould “feelappreciated”Hospitalianschange howothers feelOthersshould“feelvalued”We valueravingfansLoanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”Hospitality --how youmakesomeonefeelWe strive tobe “theChick-fil-A ofbanking.”Cultureis whoyou areHospitalianscreate goodexperiences“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalitycreates arelationshipbetween guestand hostWe roll.We arefluid.ExhibitingHospitalityis freeEvery oneof us cando greathospitalityHospitalitydoesn’trequire extrapeople“The whole team… has been great… communicationand service hasbeen over the top.”Othersshould“feellistened to”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedService andHospitalityare not thesame thingEvery client,and everyteammate,has a story.Including you.We areclient-focusedBe aHospitalianIf we cannotroll or be fluid,we do ourbest tocommunicate.Brand ishow youare seen“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Practicehospitality365 daysa yearAlways offerour guestscookies,coffee, andwaterHospitality isaboutlooking OUTinstead oflooking INGreet allthat enterourlobbiesOthersshould‘feelrefreshed”

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reminder: Clients are why we have jobs
  2. Service -- what you do for someone
  3. “Awesome bank ... that provides honest and great service!”
  4. Hospitality is the “secret weapon” we all need to engage in
  5. Client appreciation events
  6. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  7. Others should “feel appreciated”
  8. Hospitalians change how others feel
  9. Others should “feel valued”
  10. We value raving fans
  11. Loan closing gifts
  12. “… received the best and most friendly service one could as for in a bank.”
  13. Hospitality -- how you make someone feel
  14. We strive to be “the Chick-fil-A of banking.”
  15. Culture is who you are
  16. Hospitalians create good experiences
  17. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  18. Hospitality creates a relationship between guest and host
  19. We roll. We are fluid.
  20. Exhibiting Hospitality is free
  21. Every one of us can do great hospitality
  22. Hospitality doesn’t require extra people
  23. “The whole team … has been great … communication and service has been over the top.”
  24. Others should “feel listened to”
  25. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  26. Service and Hospitality are not the same thing
  27. Every client, and every teammate, has a story. Including you.
  28. We are client-focused
  29. Be a Hospitalian
  30. If we cannot roll or be fluid, we do our best to communicate.
  31. Brand is how you are seen
  32. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  33. Practice hospitality 365 days a year
  34. Always offer our guests cookies, coffee, and water
  35. Hospitality is about looking OUT instead of looking IN
  36. Greet all that enter our lobbies
  37. Others should ‘feel refreshed”