(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Practice hospitality 365 days a year
Brand is how you are seen
Service and Hospitality are not the same thing
Others should “feel listened to”
Others should “feel valued”
Every client, and every teammate, has a story. Including you.
Service -- what you do for someone
Hospitality doesn’t require extra people
Welcome baskets are the Bank’s way to help new team members and clients feel valued
“The whole team … has been great … communication and service has been over the top.”
“Awesome bank ... that provides honest and great service!”
Others should ‘feel refreshed”
Hospitalians create good experiences
We are client-focused
Hospitality -- how you make someone feel
We roll. We are fluid.
Culture is who you are
If we cannot roll or be fluid, we do our best to communicate.
Hospitality is the “secret weapon” we all need to engage in
Reminder: Clients are why we have jobs
“We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
Others should “feel appreciated”
Be a Hospitalian
Hospitality creates a relationship between guest and host
Hospitality is about looking OUT instead of looking IN
Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
Greet all that enter our lobbies
Always offer our guests cookies, coffee, and water
Client appreciation events
Every one of us can do great hospitality
Exhibiting Hospitality is free
We value raving fans
Loan closing gifts
“… received the best and most friendly service one could as for in a bank.”
“This bank …[has] unrivaled service. Thank you so much Prime Meridian!”