“The whole team… has been great… communicationand service hasbeen over the top.”Service andHospitalityare not thesame thingCultureis whoyou areHospitalitydoesn’trequire extrapeopleOthersshould“feelvalued”Hospitality isthe “secretweapon” weall need toengage inWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedBe aHospitalianEvery oneof us cando greathospitality“Awesomebank ... thatprovideshonest andgreat service!”Greet allthat enterourlobbiesAlways offerour guestscookies,coffee, andwaterService --what youdo forsomeone“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Othersshould‘feelrefreshed”Every client,and everyteammate,has a story.Including you.Reminder:Clients arewhy wehave jobsOthersshould “feelappreciated”If we cannotroll or be fluid,we do ourbest tocommunicate.We areclient-focusedHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking IN“… received thebest and mostfriendly serviceone could asfor in a bank.”Practicehospitality365 daysa yearClientappreciationeventsOthersshould“feellistened to”Hospitality --how youmakesomeonefeelBrand ishow youare seen“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”We roll.We arefluid.LoanclosinggiftsWe strive tobe “theChick-fil-A ofbanking.”We valueravingfansHospitalianschange howothers feelHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersExhibitingHospitalityis freeHospitalianscreate goodexperiences“The whole team… has been great… communicationand service hasbeen over the top.”Service andHospitalityare not thesame thingCultureis whoyou areHospitalitydoesn’trequire extrapeopleOthersshould“feelvalued”Hospitality isthe “secretweapon” weall need toengage inWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedBe aHospitalianEvery oneof us cando greathospitality“Awesomebank ... thatprovideshonest andgreat service!”Greet allthat enterourlobbiesAlways offerour guestscookies,coffee, andwaterService --what youdo forsomeone“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Othersshould‘feelrefreshed”Every client,and everyteammate,has a story.Including you.Reminder:Clients arewhy wehave jobsOthersshould “feelappreciated”If we cannotroll or be fluid,we do ourbest tocommunicate.We areclient-focusedHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking IN“… received thebest and mostfriendly serviceone could asfor in a bank.”Practicehospitality365 daysa yearClientappreciationeventsOthersshould“feellistened to”Hospitality --how youmakesomeonefeelBrand ishow youare seen“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”We roll.We arefluid.LoanclosinggiftsWe strive tobe “theChick-fil-A ofbanking.”We valueravingfansHospitalianschange howothers feelHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersExhibitingHospitalityis freeHospitalianscreate goodexperiences

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “The whole team … has been great … communication and service has been over the top.”
  2. Service and Hospitality are not the same thing
  3. Culture is who you are
  4. Hospitality doesn’t require extra people
  5. Others should “feel valued”
  6. Hospitality is the “secret weapon” we all need to engage in
  7. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  8. Be a Hospitalian
  9. Every one of us can do great hospitality
  10. “Awesome bank ... that provides honest and great service!”
  11. Greet all that enter our lobbies
  12. Always offer our guests cookies, coffee, and water
  13. Service -- what you do for someone
  14. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  15. Others should ‘feel refreshed”
  16. Every client, and every teammate, has a story. Including you.
  17. Reminder: Clients are why we have jobs
  18. Others should “feel appreciated”
  19. If we cannot roll or be fluid, we do our best to communicate.
  20. We are client-focused
  21. Hospitality creates a relationship between guest and host
  22. Hospitality is about looking OUT instead of looking IN
  23. “… received the best and most friendly service one could as for in a bank.”
  24. Practice hospitality 365 days a year
  25. Client appreciation events
  26. Others should “feel listened to”
  27. Hospitality -- how you make someone feel
  28. Brand is how you are seen
  29. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  30. We roll. We are fluid.
  31. Loan closing gifts
  32. We strive to be “the Chick-fil-A of banking.”
  33. We value raving fans
  34. Hospitalians change how others feel
  35. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  36. Exhibiting Hospitality is free
  37. Hospitalians create good experiences