Othersshould“feelvalued”Hospitality isaboutlooking OUTinstead oflooking INAlways offerour guestscookies,coffee, andwater“Awesomebank ... thatprovideshonest andgreat service!”Every client,and everyteammate,has a story.Including you.Reminder:Clients arewhy wehave jobs“The whole team… has been great… communicationand service hasbeen over the top.”Cultureis whoyou areOthersshould “feelappreciated”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”LoanclosinggiftsOthersshould‘feelrefreshed”Hospitalitycreates arelationshipbetween guestand host“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Brand ishow youare seenWe strive tobe “theChick-fil-A ofbanking.”Hospitalianschange howothers feelPracticehospitality365 daysa yearWe roll.We arefluid.If we cannotroll or be fluid,we do ourbest tocommunicate.We valueravingfansEvery oneof us cando greathospitalityClientappreciationeventsOthersshould“feellistened to”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedService --what youdo forsomeoneHospitality --how youmakesomeonefeelExhibitingHospitalityis freeGreet allthat enterourlobbiesWe areclient-focusedHospitalitydoesn’trequire extrapeopleHospitalianscreate goodexperiencesHospitality isthe “secretweapon” weall need toengage in“… received thebest and mostfriendly serviceone could asfor in a bank.”Be aHospitalianHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersService andHospitalityare not thesame thingOthersshould“feelvalued”Hospitality isaboutlooking OUTinstead oflooking INAlways offerour guestscookies,coffee, andwater“Awesomebank ... thatprovideshonest andgreat service!”Every client,and everyteammate,has a story.Including you.Reminder:Clients arewhy wehave jobs“The whole team… has been great… communicationand service hasbeen over the top.”Cultureis whoyou areOthersshould “feelappreciated”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”LoanclosinggiftsOthersshould‘feelrefreshed”Hospitalitycreates arelationshipbetween guestand host“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Brand ishow youare seenWe strive tobe “theChick-fil-A ofbanking.”Hospitalianschange howothers feelPracticehospitality365 daysa yearWe roll.We arefluid.If we cannotroll or be fluid,we do ourbest tocommunicate.We valueravingfansEvery oneof us cando greathospitalityClientappreciationeventsOthersshould“feellistened to”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedService --what youdo forsomeoneHospitality --how youmakesomeonefeelExhibitingHospitalityis freeGreet allthat enterourlobbiesWe areclient-focusedHospitalitydoesn’trequire extrapeopleHospitalianscreate goodexperiencesHospitality isthe “secretweapon” weall need toengage in“… received thebest and mostfriendly serviceone could asfor in a bank.”Be aHospitalianHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersService andHospitalityare not thesame thing

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Others should “feel valued”
  2. Hospitality is about looking OUT instead of looking IN
  3. Always offer our guests cookies, coffee, and water
  4. “Awesome bank ... that provides honest and great service!”
  5. Every client, and every teammate, has a story. Including you.
  6. Reminder: Clients are why we have jobs
  7. “The whole team … has been great … communication and service has been over the top.”
  8. Culture is who you are
  9. Others should “feel appreciated”
  10. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  11. Loan closing gifts
  12. Others should ‘feel refreshed”
  13. Hospitality creates a relationship between guest and host
  14. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  15. Brand is how you are seen
  16. We strive to be “the Chick-fil-A of banking.”
  17. Hospitalians change how others feel
  18. Practice hospitality 365 days a year
  19. We roll. We are fluid.
  20. If we cannot roll or be fluid, we do our best to communicate.
  21. We value raving fans
  22. Every one of us can do great hospitality
  23. Client appreciation events
  24. Others should “feel listened to”
  25. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  26. Service -- what you do for someone
  27. Hospitality -- how you make someone feel
  28. Exhibiting Hospitality is free
  29. Greet all that enter our lobbies
  30. We are client-focused
  31. Hospitality doesn’t require extra people
  32. Hospitalians create good experiences
  33. Hospitality is the “secret weapon” we all need to engage in
  34. “… received the best and most friendly service one could as for in a bank.”
  35. Be a Hospitalian
  36. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  37. Service and Hospitality are not the same thing