Brand ishow youare seenLoanclosinggiftsHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inHospitalianschange howothers feelHospitalianscreate goodexperiences“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Othersshould‘feelrefreshed”Every client,and everyteammate,has a story.Including you.“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”If we cannotroll or be fluid,we do ourbest tocommunicate.Greet allthat enterourlobbiesWe areclient-focusedEvery oneof us cando greathospitalityCultureis whoyou areWe roll.We arefluid.Hospitalitycreates arelationshipbetween guestand host“The whole team… has been great… communicationand service hasbeen over the top.”We valueravingfansReminder:Clients arewhy wehave jobsHospitality --how youmakesomeonefeelWe strive tobe “theChick-fil-A ofbanking.”ExhibitingHospitalityis freeOthersshould“feellistened to”Always offerour guestscookies,coffee, andwaterWelcome basketsare the Bank’s wayto help new teammembers andclients feel valued“… received thebest and mostfriendly serviceone could asfor in a bank.”Be aHospitalian“Awesomebank ... thatprovideshonest andgreat service!”Othersshould“feelvalued”Othersshould “feelappreciated”Hospitalitydoesn’trequire extrapeoplePracticehospitality365 daysa yearClientappreciationeventsService --what youdo forsomeoneService andHospitalityare not thesame thingBrand ishow youare seenLoanclosinggiftsHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inHospitalianschange howothers feelHospitalianscreate goodexperiences“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Othersshould‘feelrefreshed”Every client,and everyteammate,has a story.Including you.“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”If we cannotroll or be fluid,we do ourbest tocommunicate.Greet allthat enterourlobbiesWe areclient-focusedEvery oneof us cando greathospitalityCultureis whoyou areWe roll.We arefluid.Hospitalitycreates arelationshipbetween guestand host“The whole team… has been great… communicationand service hasbeen over the top.”We valueravingfansReminder:Clients arewhy wehave jobsHospitality --how youmakesomeonefeelWe strive tobe “theChick-fil-A ofbanking.”ExhibitingHospitalityis freeOthersshould“feellistened to”Always offerour guestscookies,coffee, andwaterWelcome basketsare the Bank’s wayto help new teammembers andclients feel valued“… received thebest and mostfriendly serviceone could asfor in a bank.”Be aHospitalian“Awesomebank ... thatprovideshonest andgreat service!”Othersshould“feelvalued”Othersshould “feelappreciated”Hospitalitydoesn’trequire extrapeoplePracticehospitality365 daysa yearClientappreciationeventsService --what youdo forsomeoneService andHospitalityare not thesame thing

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brand is how you are seen
  2. Loan closing gifts
  3. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  4. Hospitality is about looking OUT instead of looking IN
  5. Hospitality is the “secret weapon” we all need to engage in
  6. Hospitalians change how others feel
  7. Hospitalians create good experiences
  8. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  9. Others should ‘feel refreshed”
  10. Every client, and every teammate, has a story. Including you.
  11. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  12. If we cannot roll or be fluid, we do our best to communicate.
  13. Greet all that enter our lobbies
  14. We are client-focused
  15. Every one of us can do great hospitality
  16. Culture is who you are
  17. We roll. We are fluid.
  18. Hospitality creates a relationship between guest and host
  19. “The whole team … has been great … communication and service has been over the top.”
  20. We value raving fans
  21. Reminder: Clients are why we have jobs
  22. Hospitality -- how you make someone feel
  23. We strive to be “the Chick-fil-A of banking.”
  24. Exhibiting Hospitality is free
  25. Others should “feel listened to”
  26. Always offer our guests cookies, coffee, and water
  27. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  28. “… received the best and most friendly service one could as for in a bank.”
  29. Be a Hospitalian
  30. “Awesome bank ... that provides honest and great service!”
  31. Others should “feel valued”
  32. Others should “feel appreciated”
  33. Hospitality doesn’t require extra people
  34. Practice hospitality 365 days a year
  35. Client appreciation events
  36. Service -- what you do for someone
  37. Service and Hospitality are not the same thing