Practicehospitality365 daysa yearBrand ishow youare seenService andHospitalityare not thesame thingOthersshould“feellistened to”Othersshould“feelvalued”Every client,and everyteammate,has a story.Including you.Service --what youdo forsomeoneHospitalitydoesn’trequire extrapeopleWelcome basketsare the Bank’s wayto help new teammembers andclients feel valued“The whole team… has been great… communicationand service hasbeen over the top.”“Awesomebank ... thatprovideshonest andgreat service!”Othersshould‘feelrefreshed”Hospitalianscreate goodexperiencesWe areclient-focusedHospitality --how youmakesomeonefeelWe roll.We arefluid.Cultureis whoyou areIf we cannotroll or be fluid,we do ourbest tocommunicate.Hospitality isthe “secretweapon” weall need toengage inReminder:Clients arewhy wehave jobs“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould “feelappreciated”Be aHospitalianHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking INHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersGreet allthat enterourlobbiesAlways offerour guestscookies,coffee, andwaterClientappreciationeventsEvery oneof us cando greathospitalityExhibitingHospitalityis freeWe valueravingfansLoanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalianschange howothers feelWe strive tobe “theChick-fil-A ofbanking.”Practicehospitality365 daysa yearBrand ishow youare seenService andHospitalityare not thesame thingOthersshould“feellistened to”Othersshould“feelvalued”Every client,and everyteammate,has a story.Including you.Service --what youdo forsomeoneHospitalitydoesn’trequire extrapeopleWelcome basketsare the Bank’s wayto help new teammembers andclients feel valued“The whole team… has been great… communicationand service hasbeen over the top.”“Awesomebank ... thatprovideshonest andgreat service!”Othersshould‘feelrefreshed”Hospitalianscreate goodexperiencesWe areclient-focusedHospitality --how youmakesomeonefeelWe roll.We arefluid.Cultureis whoyou areIf we cannotroll or be fluid,we do ourbest tocommunicate.Hospitality isthe “secretweapon” weall need toengage inReminder:Clients arewhy wehave jobs“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould “feelappreciated”Be aHospitalianHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking INHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersGreet allthat enterourlobbiesAlways offerour guestscookies,coffee, andwaterClientappreciationeventsEvery oneof us cando greathospitalityExhibitingHospitalityis freeWe valueravingfansLoanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalianschange howothers feelWe strive tobe “theChick-fil-A ofbanking.”

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice hospitality 365 days a year
  2. Brand is how you are seen
  3. Service and Hospitality are not the same thing
  4. Others should “feel listened to”
  5. Others should “feel valued”
  6. Every client, and every teammate, has a story. Including you.
  7. Service -- what you do for someone
  8. Hospitality doesn’t require extra people
  9. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  10. “The whole team … has been great … communication and service has been over the top.”
  11. “Awesome bank ... that provides honest and great service!”
  12. Others should ‘feel refreshed”
  13. Hospitalians create good experiences
  14. We are client-focused
  15. Hospitality -- how you make someone feel
  16. We roll. We are fluid.
  17. Culture is who you are
  18. If we cannot roll or be fluid, we do our best to communicate.
  19. Hospitality is the “secret weapon” we all need to engage in
  20. Reminder: Clients are why we have jobs
  21. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  22. Others should “feel appreciated”
  23. Be a Hospitalian
  24. Hospitality creates a relationship between guest and host
  25. Hospitality is about looking OUT instead of looking IN
  26. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  27. Greet all that enter our lobbies
  28. Always offer our guests cookies, coffee, and water
  29. Client appreciation events
  30. Every one of us can do great hospitality
  31. Exhibiting Hospitality is free
  32. We value raving fans
  33. Loan closing gifts
  34. “… received the best and most friendly service one could as for in a bank.”
  35. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  36. Hospitalians change how others feel
  37. We strive to be “the Chick-fil-A of banking.”