Service andHospitalityare not thesame thingAlways offerour guestscookies,coffee, andwaterOthersshould“feelvalued”We areclient-focusedService --what youdo forsomeoneHospitalianschange howothers feel“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould‘feelrefreshed”ExhibitingHospitalityis freeLoanclosinggifts“Awesomebank ... thatprovideshonest andgreat service!”We roll.We arefluid.We valueravingfansIf we cannotroll or be fluid,we do ourbest tocommunicate.“The whole team… has been great… communicationand service hasbeen over the top.”Greet allthat enterourlobbies“… received thebest and mostfriendly serviceone could asfor in a bank.”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedBrand ishow youare seenClientappreciationeventsHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inCultureis whoyou areHospitality --how youmakesomeonefeelHospitalianscreate goodexperiencesOthersshould“feellistened to”Every client,and everyteammate,has a story.Including you.We strive tobe “theChick-fil-A ofbanking.”Hospitalitydoesn’trequire extrapeople“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Be aHospitalianEvery oneof us cando greathospitalityOthersshould “feelappreciated”Practicehospitality365 daysa yearHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersReminder:Clients arewhy wehave jobsService andHospitalityare not thesame thingAlways offerour guestscookies,coffee, andwaterOthersshould“feelvalued”We areclient-focusedService --what youdo forsomeoneHospitalianschange howothers feel“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould‘feelrefreshed”ExhibitingHospitalityis freeLoanclosinggifts“Awesomebank ... thatprovideshonest andgreat service!”We roll.We arefluid.We valueravingfansIf we cannotroll or be fluid,we do ourbest tocommunicate.“The whole team… has been great… communicationand service hasbeen over the top.”Greet allthat enterourlobbies“… received thebest and mostfriendly serviceone could asfor in a bank.”Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedBrand ishow youare seenClientappreciationeventsHospitalitycreates arelationshipbetween guestand hostHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inCultureis whoyou areHospitality --how youmakesomeonefeelHospitalianscreate goodexperiencesOthersshould“feellistened to”Every client,and everyteammate,has a story.Including you.We strive tobe “theChick-fil-A ofbanking.”Hospitalitydoesn’trequire extrapeople“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Be aHospitalianEvery oneof us cando greathospitalityOthersshould “feelappreciated”Practicehospitality365 daysa yearHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersReminder:Clients arewhy wehave jobs

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service and Hospitality are not the same thing
  2. Always offer our guests cookies, coffee, and water
  3. Others should “feel valued”
  4. We are client-focused
  5. Service -- what you do for someone
  6. Hospitalians change how others feel
  7. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  8. Others should ‘feel refreshed”
  9. Exhibiting Hospitality is free
  10. Loan closing gifts
  11. “Awesome bank ... that provides honest and great service!”
  12. We roll. We are fluid.
  13. We value raving fans
  14. If we cannot roll or be fluid, we do our best to communicate.
  15. “The whole team … has been great … communication and service has been over the top.”
  16. Greet all that enter our lobbies
  17. “… received the best and most friendly service one could as for in a bank.”
  18. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  19. Brand is how you are seen
  20. Client appreciation events
  21. Hospitality creates a relationship between guest and host
  22. Hospitality is about looking OUT instead of looking IN
  23. Hospitality is the “secret weapon” we all need to engage in
  24. Culture is who you are
  25. Hospitality -- how you make someone feel
  26. Hospitalians create good experiences
  27. Others should “feel listened to”
  28. Every client, and every teammate, has a story. Including you.
  29. We strive to be “the Chick-fil-A of banking.”
  30. Hospitality doesn’t require extra people
  31. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  32. Be a Hospitalian
  33. Every one of us can do great hospitality
  34. Others should “feel appreciated”
  35. Practice hospitality 365 days a year
  36. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  37. Reminder: Clients are why we have jobs