Hospitalitydoesn’trequire extrapeopleAlways offerour guestscookies,coffee, andwaterPracticehospitality365 daysa yearWe strive tobe “theChick-fil-A ofbanking.”Clientappreciationevents“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Service --what youdo forsomeoneHospitality --how youmakesomeonefeelEvery client,and everyteammate,has a story.Including you.Hospitalianschange howothers feelHospitalitycreates arelationshipbetween guestand hostOthersshould“feellistened to”“Awesomebank ... thatprovideshonest andgreat service!”Brand ishow youare seenIf we cannotroll or be fluid,we do ourbest tocommunicate.We roll.We arefluid.Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inHospitalianscreate goodexperiencesOthersshould“feelvalued”Othersshould “feelappreciated”LoanclosinggiftsBe aHospitalian“The whole team… has been great… communicationand service hasbeen over the top.”Reminder:Clients arewhy wehave jobsService andHospitalityare not thesame thingWe areclient-focused“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”ExhibitingHospitalityis freeEvery oneof us cando greathospitalityOthersshould‘feelrefreshed”Cultureis whoyou areWe valueravingfansHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangers“… received thebest and mostfriendly serviceone could asfor in a bank.”Greet allthat enterourlobbiesHospitalitydoesn’trequire extrapeopleAlways offerour guestscookies,coffee, andwaterPracticehospitality365 daysa yearWe strive tobe “theChick-fil-A ofbanking.”Clientappreciationevents“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Service --what youdo forsomeoneHospitality --how youmakesomeonefeelEvery client,and everyteammate,has a story.Including you.Hospitalianschange howothers feelHospitalitycreates arelationshipbetween guestand hostOthersshould“feellistened to”“Awesomebank ... thatprovideshonest andgreat service!”Brand ishow youare seenIf we cannotroll or be fluid,we do ourbest tocommunicate.We roll.We arefluid.Welcome basketsare the Bank’s wayto help new teammembers andclients feel valuedHospitality isaboutlooking OUTinstead oflooking INHospitality isthe “secretweapon” weall need toengage inHospitalianscreate goodexperiencesOthersshould“feelvalued”Othersshould “feelappreciated”LoanclosinggiftsBe aHospitalian“The whole team… has been great… communicationand service hasbeen over the top.”Reminder:Clients arewhy wehave jobsService andHospitalityare not thesame thingWe areclient-focused“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”ExhibitingHospitalityis freeEvery oneof us cando greathospitalityOthersshould‘feelrefreshed”Cultureis whoyou areWe valueravingfansHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangers“… received thebest and mostfriendly serviceone could asfor in a bank.”Greet allthat enterourlobbies

Hospitality Total Touch Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hospitality doesn’t require extra people
  2. Always offer our guests cookies, coffee, and water
  3. Practice hospitality 365 days a year
  4. We strive to be “the Chick-fil-A of banking.”
  5. Client appreciation events
  6. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  7. Service -- what you do for someone
  8. Hospitality -- how you make someone feel
  9. Every client, and every teammate, has a story. Including you.
  10. Hospitalians change how others feel
  11. Hospitality creates a relationship between guest and host
  12. Others should “feel listened to”
  13. “Awesome bank ... that provides honest and great service!”
  14. Brand is how you are seen
  15. If we cannot roll or be fluid, we do our best to communicate.
  16. We roll. We are fluid.
  17. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  18. Hospitality is about looking OUT instead of looking IN
  19. Hospitality is the “secret weapon” we all need to engage in
  20. Hospitalians create good experiences
  21. Others should “feel valued”
  22. Others should “feel appreciated”
  23. Loan closing gifts
  24. Be a Hospitalian
  25. “The whole team … has been great … communication and service has been over the top.”
  26. Reminder: Clients are why we have jobs
  27. Service and Hospitality are not the same thing
  28. We are client-focused
  29. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  30. Exhibiting Hospitality is free
  31. Every one of us can do great hospitality
  32. Others should ‘feel refreshed”
  33. Culture is who you are
  34. We value raving fans
  35. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  36. “… received the best and most friendly service one could as for in a bank.”
  37. Greet all that enter our lobbies