ExplainnextstepsDemonstrateproductexcitementFree!ProperlyverifyGainagreement onrecommendedsolutionEducatedon OLSSAsk secondleveldiscoveryquestionsFree!RecapBrandApple atthe end ofthe callAligntwiceon callAskdiscoveryquestionsAcknowledgecustomersissueGreetcustomerin a timelymannerAssureCustomerRecommendcorrectsolutionExplainnextstepsDemonstrateproductexcitementFree!ProperlyverifyGainagreement onrecommendedsolutionEducatedon OLSSAsk secondleveldiscoveryquestionsFree!RecapBrandApple atthe end ofthe callAligntwiceon callAskdiscoveryquestionsAcknowledgecustomersissueGreetcustomerin a timelymannerAssureCustomerRecommendcorrectsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain next steps
  2. Demonstrate product excitement
  3. Free!
  4. Properly verify
  5. Gain agreement on recommended solution
  6. Educated on OLSS
  7. Ask second level discovery questions
  8. Free!
  9. Recap
  10. Brand Apple at the end of the call
  11. Align twice on call
  12. Ask discovery questions
  13. Acknowledge customers issue
  14. Greet customer in a timely manner
  15. Assure Customer
  16. Recommend correct solution