Free!Aligntwiceon callGreetcustomerin a timelymannerRecapEducatedon OLSSAcknowledgecustomersissueProperlyverifyDemonstrateproductexcitementGainagreement onrecommendedsolutionAssureCustomerAskdiscoveryquestionsExplainnextstepsAsk secondleveldiscoveryquestionsRecommendcorrectsolutionBrandApple atthe end ofthe callFree!Free!Aligntwiceon callGreetcustomerin a timelymannerRecapEducatedon OLSSAcknowledgecustomersissueProperlyverifyDemonstrateproductexcitementGainagreement onrecommendedsolutionAssureCustomerAskdiscoveryquestionsExplainnextstepsAsk secondleveldiscoveryquestionsRecommendcorrectsolutionBrandApple atthe end ofthe callFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Align twice on call
  3. Greet customer in a timely manner
  4. Recap
  5. Educated on OLSS
  6. Acknowledge customers issue
  7. Properly verify
  8. Demonstrate product excitement
  9. Gain agreement on recommended solution
  10. Assure Customer
  11. Ask discovery questions
  12. Explain next steps
  13. Ask second level discovery questions
  14. Recommend correct solution
  15. Brand Apple at the end of the call
  16. Free!