RecommendcorrectsolutionDemonstrateproductexcitementExplainnextstepsGainagreement onrecommendedsolutionProperlyverifyBrandApple atthe end ofthe callGreetcustomerin a timelymannerFree!Aligntwiceon callAskdiscoveryquestionsAssureCustomerAsk secondleveldiscoveryquestionsAcknowledgecustomersissueFree!RecapEducatedon OLSSRecommendcorrectsolutionDemonstrateproductexcitementExplainnextstepsGainagreement onrecommendedsolutionProperlyverifyBrandApple atthe end ofthe callGreetcustomerin a timelymannerFree!Aligntwiceon callAskdiscoveryquestionsAssureCustomerAsk secondleveldiscoveryquestionsAcknowledgecustomersissueFree!RecapEducatedon OLSS

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend correct solution
  2. Demonstrate product excitement
  3. Explain next steps
  4. Gain agreement on recommended solution
  5. Properly verify
  6. Brand Apple at the end of the call
  7. Greet customer in a timely manner
  8. Free!
  9. Align twice on call
  10. Ask discovery questions
  11. Assure Customer
  12. Ask second level discovery questions
  13. Acknowledge customers issue
  14. Free!
  15. Recap
  16. Educated on OLSS