RecapProperlyverifyGreetcustomerin a timelymannerGainagreement onrecommendedsolutionEducatedon OLSSFree!BrandApple atthe end ofthe callDemonstrateproductexcitementExplainnextstepsAcknowledgecustomersissueAssureCustomerAsk secondleveldiscoveryquestionsFree!Aligntwiceon callAskdiscoveryquestionsRecommendcorrectsolutionRecapProperlyverifyGreetcustomerin a timelymannerGainagreement onrecommendedsolutionEducatedon OLSSFree!BrandApple atthe end ofthe callDemonstrateproductexcitementExplainnextstepsAcknowledgecustomersissueAssureCustomerAsk secondleveldiscoveryquestionsFree!Aligntwiceon callAskdiscoveryquestionsRecommendcorrectsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Recap
  2. Properly verify
  3. Greet customer in a timely manner
  4. Gain agreement on recommended solution
  5. Educated on OLSS
  6. Free!
  7. Brand Apple at the end of the call
  8. Demonstrate product excitement
  9. Explain next steps
  10. Acknowledge customers issue
  11. Assure Customer
  12. Ask second level discovery questions
  13. Free!
  14. Align twice on call
  15. Ask discovery questions
  16. Recommend correct solution