ExplainnextstepsEducatedon OLSSAligntwiceon callAskdiscoveryquestionsProperlyverifyRecapFree!BrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsDemonstrateproductexcitementAssureCustomerFree!AcknowledgecustomersissueGreetcustomerin a timelymannerRecommendcorrectsolutionGainagreement onrecommendedsolutionExplainnextstepsEducatedon OLSSAligntwiceon callAskdiscoveryquestionsProperlyverifyRecapFree!BrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsDemonstrateproductexcitementAssureCustomerFree!AcknowledgecustomersissueGreetcustomerin a timelymannerRecommendcorrectsolutionGainagreement onrecommendedsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Explain next steps
  2. Educated on OLSS
  3. Align twice on call
  4. Ask discovery questions
  5. Properly verify
  6. Recap
  7. Free!
  8. Brand Apple at the end of the call
  9. Ask second level discovery questions
  10. Demonstrate product excitement
  11. Assure Customer
  12. Free!
  13. Acknowledge customers issue
  14. Greet customer in a timely manner
  15. Recommend correct solution
  16. Gain agreement on recommended solution