Ask secondleveldiscoveryquestionsGreetcustomerin a timelymannerAligntwiceon callAcknowledgecustomersissueProperlyverifyRecommendcorrectsolutionFree!Gainagreement onrecommendedsolutionDemonstrateproductexcitementAskdiscoveryquestionsEducatedon OLSSFree!AssureCustomerBrandApple atthe end ofthe callExplainnextstepsRecapAsk secondleveldiscoveryquestionsGreetcustomerin a timelymannerAligntwiceon callAcknowledgecustomersissueProperlyverifyRecommendcorrectsolutionFree!Gainagreement onrecommendedsolutionDemonstrateproductexcitementAskdiscoveryquestionsEducatedon OLSSFree!AssureCustomerBrandApple atthe end ofthe callExplainnextstepsRecap

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Ask second level discovery questions
  2. Greet customer in a timely manner
  3. Align twice on call
  4. Acknowledge customers issue
  5. Properly verify
  6. Recommend correct solution
  7. Free!
  8. Gain agreement on recommended solution
  9. Demonstrate product excitement
  10. Ask discovery questions
  11. Educated on OLSS
  12. Free!
  13. Assure Customer
  14. Brand Apple at the end of the call
  15. Explain next steps
  16. Recap