Greetcustomerin a timelymannerRecapAsk secondleveldiscoveryquestionsRecommendcorrectsolutionBrandApple atthe end ofthe callProperlyverifyAligntwiceon callGainagreement onrecommendedsolutionDemonstrateproductexcitementEducatedon OLSSExplainnextstepsAcknowledgecustomersissueFree!AskdiscoveryquestionsAssureCustomerFree!Greetcustomerin a timelymannerRecapAsk secondleveldiscoveryquestionsRecommendcorrectsolutionBrandApple atthe end ofthe callProperlyverifyAligntwiceon callGainagreement onrecommendedsolutionDemonstrateproductexcitementEducatedon OLSSExplainnextstepsAcknowledgecustomersissueFree!AskdiscoveryquestionsAssureCustomerFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet customer in a timely manner
  2. Recap
  3. Ask second level discovery questions
  4. Recommend correct solution
  5. Brand Apple at the end of the call
  6. Properly verify
  7. Align twice on call
  8. Gain agreement on recommended solution
  9. Demonstrate product excitement
  10. Educated on OLSS
  11. Explain next steps
  12. Acknowledge customers issue
  13. Free!
  14. Ask discovery questions
  15. Assure Customer
  16. Free!