DemonstrateproductexcitementAsk secondleveldiscoveryquestionsRecapAskdiscoveryquestionsGreetcustomerin a timelymannerAligntwiceon callGainagreement onrecommendedsolutionEducatedon OLSSFree!ProperlyverifyExplainnextstepsFree!AcknowledgecustomersissueAssureCustomerBrandApple atthe end ofthe callRecommendcorrectsolutionDemonstrateproductexcitementAsk secondleveldiscoveryquestionsRecapAskdiscoveryquestionsGreetcustomerin a timelymannerAligntwiceon callGainagreement onrecommendedsolutionEducatedon OLSSFree!ProperlyverifyExplainnextstepsFree!AcknowledgecustomersissueAssureCustomerBrandApple atthe end ofthe callRecommendcorrectsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate product excitement
  2. Ask second level discovery questions
  3. Recap
  4. Ask discovery questions
  5. Greet customer in a timely manner
  6. Align twice on call
  7. Gain agreement on recommended solution
  8. Educated on OLSS
  9. Free!
  10. Properly verify
  11. Explain next steps
  12. Free!
  13. Acknowledge customers issue
  14. Assure Customer
  15. Brand Apple at the end of the call
  16. Recommend correct solution