Ask secondleveldiscoveryquestionsAligntwiceon callAssureCustomerDemonstrateproductexcitementRecapGainagreement onrecommendedsolutionFree!AskdiscoveryquestionsExplainnextstepsFree!Greetcustomerin a timelymannerAcknowledgecustomersissueEducatedon OLSSProperlyverifyBrandApple atthe end ofthe callRecommendcorrectsolutionAsk secondleveldiscoveryquestionsAligntwiceon callAssureCustomerDemonstrateproductexcitementRecapGainagreement onrecommendedsolutionFree!AskdiscoveryquestionsExplainnextstepsFree!Greetcustomerin a timelymannerAcknowledgecustomersissueEducatedon OLSSProperlyverifyBrandApple atthe end ofthe callRecommendcorrectsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask second level discovery questions
  2. Align twice on call
  3. Assure Customer
  4. Demonstrate product excitement
  5. Recap
  6. Gain agreement on recommended solution
  7. Free!
  8. Ask discovery questions
  9. Explain next steps
  10. Free!
  11. Greet customer in a timely manner
  12. Acknowledge customers issue
  13. Educated on OLSS
  14. Properly verify
  15. Brand Apple at the end of the call
  16. Recommend correct solution