BrandApple atthe end ofthe callDemonstrateproductexcitementAcknowledgecustomersissueFree!Greetcustomerin a timelymannerEducatedon OLSSAssureCustomerRecommendcorrectsolutionAligntwiceon callRecapGainagreement onrecommendedsolutionProperlyverifyExplainnextstepsAsk secondleveldiscoveryquestionsAskdiscoveryquestionsFree!BrandApple atthe end ofthe callDemonstrateproductexcitementAcknowledgecustomersissueFree!Greetcustomerin a timelymannerEducatedon OLSSAssureCustomerRecommendcorrectsolutionAligntwiceon callRecapGainagreement onrecommendedsolutionProperlyverifyExplainnextstepsAsk secondleveldiscoveryquestionsAskdiscoveryquestionsFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brand Apple at the end of the call
  2. Demonstrate product excitement
  3. Acknowledge customers issue
  4. Free!
  5. Greet customer in a timely manner
  6. Educated on OLSS
  7. Assure Customer
  8. Recommend correct solution
  9. Align twice on call
  10. Recap
  11. Gain agreement on recommended solution
  12. Properly verify
  13. Explain next steps
  14. Ask second level discovery questions
  15. Ask discovery questions
  16. Free!