Demonstrate product excitement Ask second level discovery questions Recap Ask discovery questions Greet customer in a timely manner Align twice on call Gain agreement on recommended solution Educated on OLSS Free! Properly verify Explain next steps Free! Acknowledge customers issue Assure Customer Brand Apple at the end of the call Recommend correct solution Demonstrate product excitement Ask second level discovery questions Recap Ask discovery questions Greet customer in a timely manner Align twice on call Gain agreement on recommended solution Educated on OLSS Free! Properly verify Explain next steps Free! Acknowledge customers issue Assure Customer Brand Apple at the end of the call Recommend correct solution
CEM - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Demonstrate product excitement
Ask second level discovery questions
Recap
Ask discovery questions
Greet customer in a timely manner
Align twice on call
Gain agreement on recommended solution
Educated on OLSS
Free!
Properly verify
Explain next steps
Free!
Acknowledge customers issue
Assure Customer
Brand Apple at the end of the call
Recommend correct solution