RecommendcorrectsolutionAskdiscoveryquestionsFree!RecapAssureCustomerExplainnextstepsProperlyverifyDemonstrateproductexcitementEducatedon OLSSGainagreement onrecommendedsolutionBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGreetcustomerin a timelymannerFree!Aligntwiceon callAcknowledgecustomersissueRecommendcorrectsolutionAskdiscoveryquestionsFree!RecapAssureCustomerExplainnextstepsProperlyverifyDemonstrateproductexcitementEducatedon OLSSGainagreement onrecommendedsolutionBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGreetcustomerin a timelymannerFree!Aligntwiceon callAcknowledgecustomersissue

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend correct solution
  2. Ask discovery questions
  3. Free!
  4. Recap
  5. Assure Customer
  6. Explain next steps
  7. Properly verify
  8. Demonstrate product excitement
  9. Educated on OLSS
  10. Gain agreement on recommended solution
  11. Brand Apple at the end of the call
  12. Ask second level discovery questions
  13. Greet customer in a timely manner
  14. Free!
  15. Align twice on call
  16. Acknowledge customers issue