Educatedon OLSSAssureCustomerGreetcustomerin a timelymannerBrandApple atthe end ofthe callRecommendcorrectsolutionDemonstrateproductexcitementExplainnextstepsProperlyverifyFree!AskdiscoveryquestionsAcknowledgecustomersissueAligntwiceon callRecapAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionFree!Educatedon OLSSAssureCustomerGreetcustomerin a timelymannerBrandApple atthe end ofthe callRecommendcorrectsolutionDemonstrateproductexcitementExplainnextstepsProperlyverifyFree!AskdiscoveryquestionsAcknowledgecustomersissueAligntwiceon callRecapAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated on OLSS
  2. Assure Customer
  3. Greet customer in a timely manner
  4. Brand Apple at the end of the call
  5. Recommend correct solution
  6. Demonstrate product excitement
  7. Explain next steps
  8. Properly verify
  9. Free!
  10. Ask discovery questions
  11. Acknowledge customers issue
  12. Align twice on call
  13. Recap
  14. Ask second level discovery questions
  15. Gain agreement on recommended solution
  16. Free!