AcknowledgecustomersissueRecommendcorrectsolutionAligntwiceon callGainagreement onrecommendedsolutionAskdiscoveryquestionsFree!AssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callExplainnextstepsGreetcustomerin a timelymannerProperlyverifyEducatedon OLSSAsk secondleveldiscoveryquestionsFree!RecapAcknowledgecustomersissueRecommendcorrectsolutionAligntwiceon callGainagreement onrecommendedsolutionAskdiscoveryquestionsFree!AssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callExplainnextstepsGreetcustomerin a timelymannerProperlyverifyEducatedon OLSSAsk secondleveldiscoveryquestionsFree!Recap

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customers issue
  2. Recommend correct solution
  3. Align twice on call
  4. Gain agreement on recommended solution
  5. Ask discovery questions
  6. Free!
  7. Assure Customer
  8. Demonstrate product excitement
  9. Brand Apple at the end of the call
  10. Explain next steps
  11. Greet customer in a timely manner
  12. Properly verify
  13. Educated on OLSS
  14. Ask second level discovery questions
  15. Free!
  16. Recap