AssureCustomerRecommendcorrectsolutionDemonstrateproductexcitementGainagreement onrecommendedsolutionAligntwiceon callAcknowledgecustomersissueFree!Free!ProperlyverifyAskdiscoveryquestionsAsk secondleveldiscoveryquestionsRecapBrandApple atthe end ofthe callEducatedon OLSSGreetcustomerin a timelymannerExplainnextstepsAssureCustomerRecommendcorrectsolutionDemonstrateproductexcitementGainagreement onrecommendedsolutionAligntwiceon callAcknowledgecustomersissueFree!Free!ProperlyverifyAskdiscoveryquestionsAsk secondleveldiscoveryquestionsRecapBrandApple atthe end ofthe callEducatedon OLSSGreetcustomerin a timelymannerExplainnextsteps

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assure Customer
  2. Recommend correct solution
  3. Demonstrate product excitement
  4. Gain agreement on recommended solution
  5. Align twice on call
  6. Acknowledge customers issue
  7. Free!
  8. Free!
  9. Properly verify
  10. Ask discovery questions
  11. Ask second level discovery questions
  12. Recap
  13. Brand Apple at the end of the call
  14. Educated on OLSS
  15. Greet customer in a timely manner
  16. Explain next steps