Free!ProperlyverifyAskdiscoveryquestionsDemonstrateproductexcitementAssureCustomerRecapGreetcustomerin a timelymannerExplainnextstepsFree!Ask secondleveldiscoveryquestionsBrandApple atthe end ofthe callRecommendcorrectsolutionEducatedon OLSSAligntwiceon callAcknowledgecustomersissueGainagreement onrecommendedsolutionFree!ProperlyverifyAskdiscoveryquestionsDemonstrateproductexcitementAssureCustomerRecapGreetcustomerin a timelymannerExplainnextstepsFree!Ask secondleveldiscoveryquestionsBrandApple atthe end ofthe callRecommendcorrectsolutionEducatedon OLSSAligntwiceon callAcknowledgecustomersissueGainagreement onrecommendedsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Properly verify
  3. Ask discovery questions
  4. Demonstrate product excitement
  5. Assure Customer
  6. Recap
  7. Greet customer in a timely manner
  8. Explain next steps
  9. Free!
  10. Ask second level discovery questions
  11. Brand Apple at the end of the call
  12. Recommend correct solution
  13. Educated on OLSS
  14. Align twice on call
  15. Acknowledge customers issue
  16. Gain agreement on recommended solution