AskdiscoveryquestionsEducatedon OLSSRecommendcorrectsolutionGreetcustomerin a timelymannerRecapFree!AssureCustomerProperlyverifyExplainnextstepsFree!AcknowledgecustomersissueBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionDemonstrateproductexcitementAligntwiceon callAskdiscoveryquestionsEducatedon OLSSRecommendcorrectsolutionGreetcustomerin a timelymannerRecapFree!AssureCustomerProperlyverifyExplainnextstepsFree!AcknowledgecustomersissueBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionDemonstrateproductexcitementAligntwiceon call

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask discovery questions
  2. Educated on OLSS
  3. Recommend correct solution
  4. Greet customer in a timely manner
  5. Recap
  6. Free!
  7. Assure Customer
  8. Properly verify
  9. Explain next steps
  10. Free!
  11. Acknowledge customers issue
  12. Brand Apple at the end of the call
  13. Ask second level discovery questions
  14. Gain agreement on recommended solution
  15. Demonstrate product excitement
  16. Align twice on call