RecapAssureCustomerGreetcustomerin a timelymannerEducatedon OLSSRecommendcorrectsolutionAsk secondleveldiscoveryquestionsFree!AcknowledgecustomersissueGainagreement onrecommendedsolutionDemonstrateproductexcitementProperlyverifyAligntwiceon callBrandApple atthe end ofthe callAskdiscoveryquestionsFree!ExplainnextstepsRecapAssureCustomerGreetcustomerin a timelymannerEducatedon OLSSRecommendcorrectsolutionAsk secondleveldiscoveryquestionsFree!AcknowledgecustomersissueGainagreement onrecommendedsolutionDemonstrateproductexcitementProperlyverifyAligntwiceon callBrandApple atthe end ofthe callAskdiscoveryquestionsFree!Explainnextsteps

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Assure Customer
  3. Greet customer in a timely manner
  4. Educated on OLSS
  5. Recommend correct solution
  6. Ask second level discovery questions
  7. Free!
  8. Acknowledge customers issue
  9. Gain agreement on recommended solution
  10. Demonstrate product excitement
  11. Properly verify
  12. Align twice on call
  13. Brand Apple at the end of the call
  14. Ask discovery questions
  15. Free!
  16. Explain next steps