Aligntwiceon callBrandApple atthe end ofthe callEducatedon OLSSRecommendcorrectsolutionAskdiscoveryquestionsAssureCustomerFree!ExplainnextstepsAsk secondleveldiscoveryquestionsAcknowledgecustomersissueGreetcustomerin a timelymannerFree!RecapDemonstrateproductexcitementProperlyverifyGainagreement onrecommendedsolutionAligntwiceon callBrandApple atthe end ofthe callEducatedon OLSSRecommendcorrectsolutionAskdiscoveryquestionsAssureCustomerFree!ExplainnextstepsAsk secondleveldiscoveryquestionsAcknowledgecustomersissueGreetcustomerin a timelymannerFree!RecapDemonstrateproductexcitementProperlyverifyGainagreement onrecommendedsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Align twice on call
  2. Brand Apple at the end of the call
  3. Educated on OLSS
  4. Recommend correct solution
  5. Ask discovery questions
  6. Assure Customer
  7. Free!
  8. Explain next steps
  9. Ask second level discovery questions
  10. Acknowledge customers issue
  11. Greet customer in a timely manner
  12. Free!
  13. Recap
  14. Demonstrate product excitement
  15. Properly verify
  16. Gain agreement on recommended solution