AssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callFree!AcknowledgecustomersissueEducatedon OLSSGainagreement onrecommendedsolutionRecommendcorrectsolutionFree!ProperlyverifyAligntwiceon callGreetcustomerin a timelymannerAsk secondleveldiscoveryquestionsRecapExplainnextstepsAskdiscoveryquestionsAssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callFree!AcknowledgecustomersissueEducatedon OLSSGainagreement onrecommendedsolutionRecommendcorrectsolutionFree!ProperlyverifyAligntwiceon callGreetcustomerin a timelymannerAsk secondleveldiscoveryquestionsRecapExplainnextstepsAskdiscoveryquestions

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assure Customer
  2. Demonstrate product excitement
  3. Brand Apple at the end of the call
  4. Free!
  5. Acknowledge customers issue
  6. Educated on OLSS
  7. Gain agreement on recommended solution
  8. Recommend correct solution
  9. Free!
  10. Properly verify
  11. Align twice on call
  12. Greet customer in a timely manner
  13. Ask second level discovery questions
  14. Recap
  15. Explain next steps
  16. Ask discovery questions