Align twice on call Brand Apple at the end of the call Educated on OLSS Recommend correct solution Ask discovery questions Assure Customer Free! Explain next steps Ask second level discovery questions Acknowledge customers issue Greet customer in a timely manner Free! Recap Demonstrate product excitement Properly verify Gain agreement on recommended solution Align twice on call Brand Apple at the end of the call Educated on OLSS Recommend correct solution Ask discovery questions Assure Customer Free! Explain next steps Ask second level discovery questions Acknowledge customers issue Greet customer in a timely manner Free! Recap Demonstrate product excitement Properly verify Gain agreement on recommended solution
CEM - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Align twice on call
Brand Apple at the end of the call
Educated on OLSS
Recommend correct solution
Ask discovery questions
Assure Customer
Free!
Explain next steps
Ask second level discovery questions
Acknowledge customers issue
Greet customer in a timely manner
Free!
Recap
Demonstrate product excitement
Properly verify
Gain agreement on recommended solution