Ask secondleveldiscoveryquestionsRecommendcorrectsolutionAligntwiceon callProperlyverifyDemonstrateproductexcitementBrandApple atthe end ofthe callRecapAcknowledgecustomersissueAskdiscoveryquestionsFree!Free!Free!Gainagreement onrecommendedsolutionAssureCustomerEducatedon OLSSExplainnextstepsAsk secondleveldiscoveryquestionsRecommendcorrectsolutionAligntwiceon callProperlyverifyDemonstrateproductexcitementBrandApple atthe end ofthe callRecapAcknowledgecustomersissueAskdiscoveryquestionsFree!Free!Free!Gainagreement onrecommendedsolutionAssureCustomerEducatedon OLSSExplainnextsteps

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask second level discovery questions
  2. Recommend correct solution
  3. Align twice on call
  4. Properly verify
  5. Demonstrate product excitement
  6. Brand Apple at the end of the call
  7. Recap
  8. Acknowledge customers issue
  9. Ask discovery questions
  10. Free!
  11. Free!
  12. Free!
  13. Gain agreement on recommended solution
  14. Assure Customer
  15. Educated on OLSS
  16. Explain next steps