ExplainnextstepsAskdiscoveryquestionsDemonstrateproductexcitementFree!Free!RecapFree!AssureCustomerEducatedon OLSSProperlyverifyBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionAcknowledgecustomersissueRecommendcorrectsolutionAligntwiceon callExplainnextstepsAskdiscoveryquestionsDemonstrateproductexcitementFree!Free!RecapFree!AssureCustomerEducatedon OLSSProperlyverifyBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsGainagreement onrecommendedsolutionAcknowledgecustomersissueRecommendcorrectsolutionAligntwiceon call

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain next steps
  2. Ask discovery questions
  3. Demonstrate product excitement
  4. Free!
  5. Free!
  6. Recap
  7. Free!
  8. Assure Customer
  9. Educated on OLSS
  10. Properly verify
  11. Brand Apple at the end of the call
  12. Ask second level discovery questions
  13. Gain agreement on recommended solution
  14. Acknowledge customers issue
  15. Recommend correct solution
  16. Align twice on call