Free!BrandApple atthe end ofthe callRecommendcorrectsolutionExplainnextstepsFree!Educatedon OLSSAssureCustomerDemonstrateproductexcitementAcknowledgecustomersissueAsk secondleveldiscoveryquestionsFree!RecapAskdiscoveryquestionsAligntwiceon callGainagreement onrecommendedsolutionProperlyverifyFree!BrandApple atthe end ofthe callRecommendcorrectsolutionExplainnextstepsFree!Educatedon OLSSAssureCustomerDemonstrateproductexcitementAcknowledgecustomersissueAsk secondleveldiscoveryquestionsFree!RecapAskdiscoveryquestionsAligntwiceon callGainagreement onrecommendedsolutionProperlyverify

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Brand Apple at the end of the call
  3. Recommend correct solution
  4. Explain next steps
  5. Free!
  6. Educated on OLSS
  7. Assure Customer
  8. Demonstrate product excitement
  9. Acknowledge customers issue
  10. Ask second level discovery questions
  11. Free!
  12. Recap
  13. Ask discovery questions
  14. Align twice on call
  15. Gain agreement on recommended solution
  16. Properly verify