Aligntwiceon callFree!AcknowledgecustomersissueAsk secondleveldiscoveryquestionsRecommendcorrectsolutionAssureCustomerExplainnextstepsAskdiscoveryquestionsBrandApple atthe end ofthe callRecapGainagreement onrecommendedsolutionProperlyverifyFree!DemonstrateproductexcitementFree!Educatedon OLSSAligntwiceon callFree!AcknowledgecustomersissueAsk secondleveldiscoveryquestionsRecommendcorrectsolutionAssureCustomerExplainnextstepsAskdiscoveryquestionsBrandApple atthe end ofthe callRecapGainagreement onrecommendedsolutionProperlyverifyFree!DemonstrateproductexcitementFree!Educatedon OLSS

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Align twice on call
  2. Free!
  3. Acknowledge customers issue
  4. Ask second level discovery questions
  5. Recommend correct solution
  6. Assure Customer
  7. Explain next steps
  8. Ask discovery questions
  9. Brand Apple at the end of the call
  10. Recap
  11. Gain agreement on recommended solution
  12. Properly verify
  13. Free!
  14. Demonstrate product excitement
  15. Free!
  16. Educated on OLSS