AskdiscoveryquestionsAligntwiceon callGainagreement onrecommendedsolutionFree!Educatedon OLSSAssureCustomerBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsRecommendcorrectsolutionRecapExplainnextstepsDemonstrateproductexcitementFree!Free!AcknowledgecustomersissueProperlyverifyAskdiscoveryquestionsAligntwiceon callGainagreement onrecommendedsolutionFree!Educatedon OLSSAssureCustomerBrandApple atthe end ofthe callAsk secondleveldiscoveryquestionsRecommendcorrectsolutionRecapExplainnextstepsDemonstrateproductexcitementFree!Free!AcknowledgecustomersissueProperlyverify

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask discovery questions
  2. Align twice on call
  3. Gain agreement on recommended solution
  4. Free!
  5. Educated on OLSS
  6. Assure Customer
  7. Brand Apple at the end of the call
  8. Ask second level discovery questions
  9. Recommend correct solution
  10. Recap
  11. Explain next steps
  12. Demonstrate product excitement
  13. Free!
  14. Free!
  15. Acknowledge customers issue
  16. Properly verify