Aligntwiceon callProperlyverifyDemonstrateproductexcitementFree!Free!AssureCustomerAskdiscoveryquestionsRecommendcorrectsolutionRecapExplainnextstepsGainagreement onrecommendedsolutionFree!BrandApple atthe end ofthe callEducatedon OLSSAsk secondleveldiscoveryquestionsAcknowledgecustomersissueAligntwiceon callProperlyverifyDemonstrateproductexcitementFree!Free!AssureCustomerAskdiscoveryquestionsRecommendcorrectsolutionRecapExplainnextstepsGainagreement onrecommendedsolutionFree!BrandApple atthe end ofthe callEducatedon OLSSAsk secondleveldiscoveryquestionsAcknowledgecustomersissue

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Align twice on call
  2. Properly verify
  3. Demonstrate product excitement
  4. Free!
  5. Free!
  6. Assure Customer
  7. Ask discovery questions
  8. Recommend correct solution
  9. Recap
  10. Explain next steps
  11. Gain agreement on recommended solution
  12. Free!
  13. Brand Apple at the end of the call
  14. Educated on OLSS
  15. Ask second level discovery questions
  16. Acknowledge customers issue