ProperlyverifyAssureCustomerDemonstrateproductexcitementExplainnextstepsRecapFree!Free!BrandApple atthe end ofthe callGainagreement onrecommendedsolutionAligntwiceon callAsk secondleveldiscoveryquestionsEducatedon OLSSAskdiscoveryquestionsAcknowledgecustomersissueRecommendcorrectsolutionFree!ProperlyverifyAssureCustomerDemonstrateproductexcitementExplainnextstepsRecapFree!Free!BrandApple atthe end ofthe callGainagreement onrecommendedsolutionAligntwiceon callAsk secondleveldiscoveryquestionsEducatedon OLSSAskdiscoveryquestionsAcknowledgecustomersissueRecommendcorrectsolutionFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Properly verify
  2. Assure Customer
  3. Demonstrate product excitement
  4. Explain next steps
  5. Recap
  6. Free!
  7. Free!
  8. Brand Apple at the end of the call
  9. Gain agreement on recommended solution
  10. Align twice on call
  11. Ask second level discovery questions
  12. Educated on OLSS
  13. Ask discovery questions
  14. Acknowledge customers issue
  15. Recommend correct solution
  16. Free!