RecapAligntwiceon callExplainnextstepsRecommendcorrectsolutionAskdiscoveryquestionsAsk secondleveldiscoveryquestionsFree!Educatedon OLSSGainagreement onrecommendedsolutionDemonstrateproductexcitementProperlyverifyFree!AcknowledgecustomersissueFree!BrandApple atthe end ofthe callAssureCustomerRecapAligntwiceon callExplainnextstepsRecommendcorrectsolutionAskdiscoveryquestionsAsk secondleveldiscoveryquestionsFree!Educatedon OLSSGainagreement onrecommendedsolutionDemonstrateproductexcitementProperlyverifyFree!AcknowledgecustomersissueFree!BrandApple atthe end ofthe callAssureCustomer

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Align twice on call
  3. Explain next steps
  4. Recommend correct solution
  5. Ask discovery questions
  6. Ask second level discovery questions
  7. Free!
  8. Educated on OLSS
  9. Gain agreement on recommended solution
  10. Demonstrate product excitement
  11. Properly verify
  12. Free!
  13. Acknowledge customers issue
  14. Free!
  15. Brand Apple at the end of the call
  16. Assure Customer