BrandApple atthe end ofthe callGainagreement onrecommendedsolutionFree!Free!AskdiscoveryquestionsProperlyverifyAcknowledgecustomersissueDemonstrateproductexcitementAsk secondleveldiscoveryquestionsRecommendcorrectsolutionExplainnextstepsRecapFree!Educatedon OLSSAssureCustomerAligntwiceon callBrandApple atthe end ofthe callGainagreement onrecommendedsolutionFree!Free!AskdiscoveryquestionsProperlyverifyAcknowledgecustomersissueDemonstrateproductexcitementAsk secondleveldiscoveryquestionsRecommendcorrectsolutionExplainnextstepsRecapFree!Educatedon OLSSAssureCustomerAligntwiceon call

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brand Apple at the end of the call
  2. Gain agreement on recommended solution
  3. Free!
  4. Free!
  5. Ask discovery questions
  6. Properly verify
  7. Acknowledge customers issue
  8. Demonstrate product excitement
  9. Ask second level discovery questions
  10. Recommend correct solution
  11. Explain next steps
  12. Recap
  13. Free!
  14. Educated on OLSS
  15. Assure Customer
  16. Align twice on call