Ask secondleveldiscoveryquestionsBrandApple atthe end ofthe callAligntwiceon callDemonstrateproductexcitementGainagreement onrecommendedsolutionProperlyverifyExplainnextstepsFree!RecommendcorrectsolutionAskdiscoveryquestionsAcknowledgecustomersissueRecapFree!Free!AssureCustomerEducatedon OLSSAsk secondleveldiscoveryquestionsBrandApple atthe end ofthe callAligntwiceon callDemonstrateproductexcitementGainagreement onrecommendedsolutionProperlyverifyExplainnextstepsFree!RecommendcorrectsolutionAskdiscoveryquestionsAcknowledgecustomersissueRecapFree!Free!AssureCustomerEducatedon OLSS

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask second level discovery questions
  2. Brand Apple at the end of the call
  3. Align twice on call
  4. Demonstrate product excitement
  5. Gain agreement on recommended solution
  6. Properly verify
  7. Explain next steps
  8. Free!
  9. Recommend correct solution
  10. Ask discovery questions
  11. Acknowledge customers issue
  12. Recap
  13. Free!
  14. Free!
  15. Assure Customer
  16. Educated on OLSS