RecapDemonstrateproductexcitementEducatedon OLSSBrandApple atthe end ofthe callRecommendcorrectsolutionFree!Ask secondleveldiscoveryquestionsExplainnextstepsGainagreement onrecommendedsolutionProperlyverifyFree!AskdiscoveryquestionsAcknowledgecustomersissueAligntwiceon callAssureCustomerFree!RecapDemonstrateproductexcitementEducatedon OLSSBrandApple atthe end ofthe callRecommendcorrectsolutionFree!Ask secondleveldiscoveryquestionsExplainnextstepsGainagreement onrecommendedsolutionProperlyverifyFree!AskdiscoveryquestionsAcknowledgecustomersissueAligntwiceon callAssureCustomerFree!

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Demonstrate product excitement
  3. Educated on OLSS
  4. Brand Apple at the end of the call
  5. Recommend correct solution
  6. Free!
  7. Ask second level discovery questions
  8. Explain next steps
  9. Gain agreement on recommended solution
  10. Properly verify
  11. Free!
  12. Ask discovery questions
  13. Acknowledge customers issue
  14. Align twice on call
  15. Assure Customer
  16. Free!