Gainagreement onrecommendedsolutionAligntwiceon callBrandApple atthe end ofthe callRecommendcorrectsolutionAssureCustomerFree!Educatedon OLSSExplainnextstepsProperlyverifyFree!Ask secondleveldiscoveryquestionsAskdiscoveryquestionsDemonstrateproductexcitementFree!AcknowledgecustomersissueRecapGainagreement onrecommendedsolutionAligntwiceon callBrandApple atthe end ofthe callRecommendcorrectsolutionAssureCustomerFree!Educatedon OLSSExplainnextstepsProperlyverifyFree!Ask secondleveldiscoveryquestionsAskdiscoveryquestionsDemonstrateproductexcitementFree!AcknowledgecustomersissueRecap

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gain agreement on recommended solution
  2. Align twice on call
  3. Brand Apple at the end of the call
  4. Recommend correct solution
  5. Assure Customer
  6. Free!
  7. Educated on OLSS
  8. Explain next steps
  9. Properly verify
  10. Free!
  11. Ask second level discovery questions
  12. Ask discovery questions
  13. Demonstrate product excitement
  14. Free!
  15. Acknowledge customers issue
  16. Recap