Gainagreement onrecommendedsolutionDemonstrateproductexcitementFree!RecommendcorrectsolutionFree!AssureCustomerAskdiscoveryquestionsEducatedon OLSSAligntwiceon callAsk secondleveldiscoveryquestionsFree!BrandApple atthe end ofthe callProperlyverifyRecapExplainnextstepsAcknowledgecustomersissueGainagreement onrecommendedsolutionDemonstrateproductexcitementFree!RecommendcorrectsolutionFree!AssureCustomerAskdiscoveryquestionsEducatedon OLSSAligntwiceon callAsk secondleveldiscoveryquestionsFree!BrandApple atthe end ofthe callProperlyverifyRecapExplainnextstepsAcknowledgecustomersissue

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gain agreement on recommended solution
  2. Demonstrate product excitement
  3. Free!
  4. Recommend correct solution
  5. Free!
  6. Assure Customer
  7. Ask discovery questions
  8. Educated on OLSS
  9. Align twice on call
  10. Ask second level discovery questions
  11. Free!
  12. Brand Apple at the end of the call
  13. Properly verify
  14. Recap
  15. Explain next steps
  16. Acknowledge customers issue