AssureCustomerAcknowledgecustomersissueDemonstrateproductexcitementBrandApple atthe end ofthe callEducatedon OLSSFree!Free!AskdiscoveryquestionsExplainnextstepsGainagreement onrecommendedsolutionFree!RecapAsk secondleveldiscoveryquestionsRecommendcorrectsolutionProperlyverifyAligntwiceon callAssureCustomerAcknowledgecustomersissueDemonstrateproductexcitementBrandApple atthe end ofthe callEducatedon OLSSFree!Free!AskdiscoveryquestionsExplainnextstepsGainagreement onrecommendedsolutionFree!RecapAsk secondleveldiscoveryquestionsRecommendcorrectsolutionProperlyverifyAligntwiceon call

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assure Customer
  2. Acknowledge customers issue
  3. Demonstrate product excitement
  4. Brand Apple at the end of the call
  5. Educated on OLSS
  6. Free!
  7. Free!
  8. Ask discovery questions
  9. Explain next steps
  10. Gain agreement on recommended solution
  11. Free!
  12. Recap
  13. Ask second level discovery questions
  14. Recommend correct solution
  15. Properly verify
  16. Align twice on call