Free!Free!Ask secondleveldiscoveryquestionsAskdiscoveryquestionsProperlyverifyAssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callExplainnextstepsRecommendcorrectsolutionAcknowledgecustomersissueGainagreement onrecommendedsolutionFree!RecapEducatedon OLSSAligntwiceon callFree!Free!Ask secondleveldiscoveryquestionsAskdiscoveryquestionsProperlyverifyAssureCustomerDemonstrateproductexcitementBrandApple atthe end ofthe callExplainnextstepsRecommendcorrectsolutionAcknowledgecustomersissueGainagreement onrecommendedsolutionFree!RecapEducatedon OLSSAligntwiceon call

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Free!
  3. Ask second level discovery questions
  4. Ask discovery questions
  5. Properly verify
  6. Assure Customer
  7. Demonstrate product excitement
  8. Brand Apple at the end of the call
  9. Explain next steps
  10. Recommend correct solution
  11. Acknowledge customers issue
  12. Gain agreement on recommended solution
  13. Free!
  14. Recap
  15. Educated on OLSS
  16. Align twice on call