DemonstrateproductexcitementAligntwiceon callAskdiscoveryquestionsProperlyverifyAssureCustomerFree!ExplainnextstepsEducatedon OLSSFree!BrandApple atthe end ofthe callFree!AcknowledgecustomersissueAsk secondleveldiscoveryquestionsRecapGainagreement onrecommendedsolutionRecommendcorrectsolutionDemonstrateproductexcitementAligntwiceon callAskdiscoveryquestionsProperlyverifyAssureCustomerFree!ExplainnextstepsEducatedon OLSSFree!BrandApple atthe end ofthe callFree!AcknowledgecustomersissueAsk secondleveldiscoveryquestionsRecapGainagreement onrecommendedsolutionRecommendcorrectsolution

CEM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Demonstrate product excitement
  2. Align twice on call
  3. Ask discovery questions
  4. Properly verify
  5. Assure Customer
  6. Free!
  7. Explain next steps
  8. Educated on OLSS
  9. Free!
  10. Brand Apple at the end of the call
  11. Free!
  12. Acknowledge customers issue
  13. Ask second level discovery questions
  14. Recap
  15. Gain agreement on recommended solution
  16. Recommend correct solution