(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tech hands the phone to the customer with no warning
Moves/NIS/
Loyalty messed this up
“I want to speak to your Manager”
“Can you Transfer me?”
“I need you to close my WO”
“I didn't know we couldn't sell those”
"My WO was made wrong can you change it?"
"I have good credit"
"Customer
already signed PSA" When they didn’t or they did
and package
was changed
"Survey won't download"
"I have checkmarks on everything" but they don’t
"No one told me this was 5 years" or customer saying something about not being aware of contract/term
“My manager
told me not to zero anything out”
"I don't have the option to remove that" Does in fact have option to remove
“My Task List
isn't saving, can you close my WO”
"That will affect my commission if I do that"
Customer on the line
“Why did I fail finance app? Pre-qual passed”
"Can you call out to the customer for me?"
“I need you to bypass signals"
“The customer
needs help with the app on their phone"
Sales Rep on the line
“My manager
told me not to
remove or add to package”
“I need a Spanish speaker” but didn’t call Spanish Line
