AIDETServiceRecoveryLeadingUpParaphraseEmpathyValueChainAlwaysSmile &EyeContactThankyouMissionToolkitFear &AnxietyFeel,Felt &FindProviderofChoiceRESPECTActiveListeningTeamworkLEARNPracticeSurveySelfAssessmentFamilyDI2ApproachOpenBodyLanguageAIDETServiceRecoveryLeadingUpParaphraseEmpathyValueChainAlwaysSmile &EyeContactThankyouMissionToolkitFear &AnxietyFeel,Felt &FindProviderofChoiceRESPECTActiveListeningTeamworkLEARNPracticeSurveySelfAssessmentFamilyDI2ApproachOpenBodyLanguage

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AIDET
  2. Service Recovery
  3. Leading Up
  4. Paraphrase
  5. Empathy
  6. Value Chain
  7. Always
  8. Smile & Eye Contact
  9. Thank you
  10. Mission
  11. Toolkit
  12. Fear & Anxiety
  13. Feel, Felt & Find
  14. Provider of Choice
  15. RESPECT
  16. Active Listening
  17. Teamwork
  18. LEARN
  19. Practice
  20. Survey
  21. Self Assessment
  22. Family
  23. DI2 Approach
  24. Open Body Language