SelfAssessmentAIDETMissionTeamworkFeel,Felt &FindSmile &EyeContactFamilyValueChainAlwaysFear &AnxietyRESPECTSurveyToolkitOpenBodyLanguagePracticeLeadingUpActiveListeningEmpathyParaphraseLEARNThankyouDI2ApproachProviderofChoiceServiceRecoverySelfAssessmentAIDETMissionTeamworkFeel,Felt &FindSmile &EyeContactFamilyValueChainAlwaysFear &AnxietyRESPECTSurveyToolkitOpenBodyLanguagePracticeLeadingUpActiveListeningEmpathyParaphraseLEARNThankyouDI2ApproachProviderofChoiceServiceRecovery

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self Assessment
  2. AIDET
  3. Mission
  4. Teamwork
  5. Feel, Felt & Find
  6. Smile & Eye Contact
  7. Family
  8. Value Chain
  9. Always
  10. Fear & Anxiety
  11. RESPECT
  12. Survey
  13. Toolkit
  14. Open Body Language
  15. Practice
  16. Leading Up
  17. Active Listening
  18. Empathy
  19. Paraphrase
  20. LEARN
  21. Thank you
  22. DI2 Approach
  23. Provider of Choice
  24. Service Recovery