ActiveListeningAlwaysOpenBodyLanguageParaphrasePracticeTeamworkThankyouAIDETSurveyDI2ApproachFamilyMissionRESPECTToolkitValueChainFeel,Felt &FindServiceRecoveryLEARNSmile &EyeContactEmpathyProviderofChoiceFear &AnxietySelfAssessmentLeadingUpActiveListeningAlwaysOpenBodyLanguageParaphrasePracticeTeamworkThankyouAIDETSurveyDI2ApproachFamilyMissionRESPECTToolkitValueChainFeel,Felt &FindServiceRecoveryLEARNSmile &EyeContactEmpathyProviderofChoiceFear &AnxietySelfAssessmentLeadingUp

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Always
  3. Open Body Language
  4. Paraphrase
  5. Practice
  6. Teamwork
  7. Thank you
  8. AIDET
  9. Survey
  10. DI2 Approach
  11. Family
  12. Mission
  13. RESPECT
  14. Toolkit
  15. Value Chain
  16. Feel, Felt & Find
  17. Service Recovery
  18. LEARN
  19. Smile & Eye Contact
  20. Empathy
  21. Provider of Choice
  22. Fear & Anxiety
  23. Self Assessment
  24. Leading Up