ThankyouLEARNOpenBodyLanguageEmpathyServiceRecoveryPracticeProviderofChoiceAIDETSelfAssessmentTeamworkDI2ApproachValueChainFeel,Felt &FindSmile &EyeContactSurveyActiveListeningToolkitMissionLeadingUpFear &AnxietyAlwaysRESPECTParaphraseFamilyThankyouLEARNOpenBodyLanguageEmpathyServiceRecoveryPracticeProviderofChoiceAIDETSelfAssessmentTeamworkDI2ApproachValueChainFeel,Felt &FindSmile &EyeContactSurveyActiveListeningToolkitMissionLeadingUpFear &AnxietyAlwaysRESPECTParaphraseFamily

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you
  2. LEARN
  3. Open Body Language
  4. Empathy
  5. Service Recovery
  6. Practice
  7. Provider of Choice
  8. AIDET
  9. Self Assessment
  10. Teamwork
  11. DI2 Approach
  12. Value Chain
  13. Feel, Felt & Find
  14. Smile & Eye Contact
  15. Survey
  16. Active Listening
  17. Toolkit
  18. Mission
  19. Leading Up
  20. Fear & Anxiety
  21. Always
  22. RESPECT
  23. Paraphrase
  24. Family