MissionValueChainFear &AnxietyFamilyParaphraseLeadingUpToolkitThankyouSurveyActiveListeningDI2ApproachFeel,Felt &FindPracticeEmpathyOpenBodyLanguageTeamworkSmile &EyeContactAIDETLEARNRESPECTServiceRecoverySelfAssessmentProviderofChoiceAlwaysMissionValueChainFear &AnxietyFamilyParaphraseLeadingUpToolkitThankyouSurveyActiveListeningDI2ApproachFeel,Felt &FindPracticeEmpathyOpenBodyLanguageTeamworkSmile &EyeContactAIDETLEARNRESPECTServiceRecoverySelfAssessmentProviderofChoiceAlways

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mission
  2. Value Chain
  3. Fear & Anxiety
  4. Family
  5. Paraphrase
  6. Leading Up
  7. Toolkit
  8. Thank you
  9. Survey
  10. Active Listening
  11. DI2 Approach
  12. Feel, Felt & Find
  13. Practice
  14. Empathy
  15. Open Body Language
  16. Teamwork
  17. Smile & Eye Contact
  18. AIDET
  19. LEARN
  20. RESPECT
  21. Service Recovery
  22. Self Assessment
  23. Provider of Choice
  24. Always