ServiceRecoveryOpenBodyLanguageSelfAssessmentFeel,Felt &FindProviderofChoicePracticeLEARNFear &AnxietyDI2ApproachFamilyValueChainThankyouSurveyToolkitEmpathyParaphraseRESPECTAlwaysAIDETLeadingUpActiveListeningMissionSmile &EyeContactTeamworkServiceRecoveryOpenBodyLanguageSelfAssessmentFeel,Felt &FindProviderofChoicePracticeLEARNFear &AnxietyDI2ApproachFamilyValueChainThankyouSurveyToolkitEmpathyParaphraseRESPECTAlwaysAIDETLeadingUpActiveListeningMissionSmile &EyeContactTeamwork

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Recovery
  2. Open Body Language
  3. Self Assessment
  4. Feel, Felt & Find
  5. Provider of Choice
  6. Practice
  7. LEARN
  8. Fear & Anxiety
  9. DI2 Approach
  10. Family
  11. Value Chain
  12. Thank you
  13. Survey
  14. Toolkit
  15. Empathy
  16. Paraphrase
  17. RESPECT
  18. Always
  19. AIDET
  20. Leading Up
  21. Active Listening
  22. Mission
  23. Smile & Eye Contact
  24. Teamwork