OpenBodyLanguageToolkitFeel,Felt &FindSelfAssessmentEmpathyActiveListeningLeadingUpRESPECTMissionFear &AnxietySmile &EyeContactParaphraseProviderofChoiceValueChainAlwaysDI2ApproachServiceRecoveryThankyouFamilySurveyPracticeTeamworkAIDETLEARNOpenBodyLanguageToolkitFeel,Felt &FindSelfAssessmentEmpathyActiveListeningLeadingUpRESPECTMissionFear &AnxietySmile &EyeContactParaphraseProviderofChoiceValueChainAlwaysDI2ApproachServiceRecoveryThankyouFamilySurveyPracticeTeamworkAIDETLEARN

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open Body Language
  2. Toolkit
  3. Feel, Felt & Find
  4. Self Assessment
  5. Empathy
  6. Active Listening
  7. Leading Up
  8. RESPECT
  9. Mission
  10. Fear & Anxiety
  11. Smile & Eye Contact
  12. Paraphrase
  13. Provider of Choice
  14. Value Chain
  15. Always
  16. DI2 Approach
  17. Service Recovery
  18. Thank you
  19. Family
  20. Survey
  21. Practice
  22. Teamwork
  23. AIDET
  24. LEARN