PracticeParaphraseLEARNFeel,Felt &FindProviderofChoiceAlwaysOpenBodyLanguageEmpathyMissionServiceRecoveryDI2ApproachValueChainToolkitSmile &EyeContactLeadingUpFamilyFear &AnxietyRESPECTSelfAssessmentAIDETSurveyTeamworkActiveListeningThankyouPracticeParaphraseLEARNFeel,Felt &FindProviderofChoiceAlwaysOpenBodyLanguageEmpathyMissionServiceRecoveryDI2ApproachValueChainToolkitSmile &EyeContactLeadingUpFamilyFear &AnxietyRESPECTSelfAssessmentAIDETSurveyTeamworkActiveListeningThankyou

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice
  2. Paraphrase
  3. LEARN
  4. Feel, Felt & Find
  5. Provider of Choice
  6. Always
  7. Open Body Language
  8. Empathy
  9. Mission
  10. Service Recovery
  11. DI2 Approach
  12. Value Chain
  13. Toolkit
  14. Smile & Eye Contact
  15. Leading Up
  16. Family
  17. Fear & Anxiety
  18. RESPECT
  19. Self Assessment
  20. AIDET
  21. Survey
  22. Teamwork
  23. Active Listening
  24. Thank you