AHT at or BELOW Team Goal On the Dot with 2nd AHT Check in ( No Cushion ) 1.5% Unaccounted time or less On the Dot with 2nd AHT Check in ( No Cushion ) 12 Quality calls in 1 hour Lunch on time 12 Quality calls in 1 hour No Abandoned Claims at EOD 10 or more 9-10 T2B Survey’s for January 1.5% Unaccounted time or less On the Dot with 3rd AHT Check in ( No Cushion ) Lunch on time De- escalated a posted escalation AHT at or BELOW Deposit Goal No Abandoned Claims at EOD 6 Quality Calls in 30 mins AHT at or BELOW Team Goal On the Dot with 3rd AHT Check in ( No Cushion ) De- escalated a posted escalation No Abandoned Claims at Beginning of Day Break on time AHT at or BELOW Deposit Goal 6 Quality Calls in 30 mins Free! On the Dot with 1st AHT Check in ( No Cushion ) No Escalations for 1 day Break on time On the Dot with 1st AHT Check in ( No Cushion ) 10 or more 9-10 T2B Survey’s for January No Escalations for 1 day No Abandoned Claims at Beginning of Day AHT at or BELOW Team Goal On the Dot with 2nd AHT Check in ( No Cushion ) 1.5% Unaccounted time or less On the Dot with 2nd AHT Check in ( No Cushion ) 12 Quality calls in 1 hour Lunch on time 12 Quality calls in 1 hour No Abandoned Claims at EOD 10 or more 9-10 T2B Survey’s for January 1.5% Unaccounted time or less On the Dot with 3rd AHT Check in ( No Cushion ) Lunch on time De- escalated a posted escalation AHT at or BELOW Deposit Goal No Abandoned Claims at EOD 6 Quality Calls in 30 mins AHT at or BELOW Team Goal On the Dot with 3rd AHT Check in ( No Cushion ) De- escalated a posted escalation No Abandoned Claims at Beginning of Day Break on time AHT at or BELOW Deposit Goal 6 Quality Calls in 30 mins Free! On the Dot with 1st AHT Check in ( No Cushion ) No Escalations for 1 day Break on time On the Dot with 1st AHT Check in ( No Cushion ) 10 or more 9-10 T2B Survey’s for January No Escalations for 1 day No Abandoned Claims at Beginning of Day
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT at or BELOW Team Goal
On the Dot with 2nd AHT Check in ( No Cushion )
1.5% Unaccounted time or less
On the Dot with 2nd AHT Check in ( No Cushion )
12 Quality calls in 1 hour
Lunch on time
12 Quality calls in 1 hour
No Abandoned Claims at EOD
10 or more 9-10 T2B Survey’s for January
1.5% Unaccounted time or less
On the Dot with 3rd AHT Check in ( No Cushion )
Lunch on time
De-escalated a posted escalation
AHT at or BELOW Deposit Goal
No Abandoned Claims at EOD
6 Quality Calls in 30 mins
AHT at or BELOW Team Goal
On the Dot with 3rd AHT Check in ( No Cushion )
De-escalated a posted escalation
No Abandoned Claims at Beginning of Day
Break on time
AHT at or BELOW Deposit Goal
6 Quality Calls in 30 mins
Free!
On the Dot with 1st AHT Check in ( No Cushion )
No Escalations for 1 day
Break on time
On the Dot with 1st AHT Check in ( No Cushion )
10 or more 9-10 T2B Survey’s for January
No Escalations for 1 day
No Abandoned Claims at Beginning of Day