AlwaysDiagnosis&TreatmentApproachOpenBodyLanguageLeadingUpToolkitEmpathySelfAssessmentFeel,Felt &FindThankyou!L.E.A.R.NFear &AnxietyDI2ApproachA.I.D.E.TPracticeValueChainMissionR.E.S.P.E.C.TParaphraseActiveListeningProviderofChoiceIntroductionSmile &EyeContactTeamSurveyServiceRecoveryAlwaysDiagnosis&TreatmentApproachOpenBodyLanguageLeadingUpToolkitEmpathySelfAssessmentFeel,Felt &FindThankyou!L.E.A.R.NFear &AnxietyDI2ApproachA.I.D.E.TPracticeValueChainMissionR.E.S.P.E.C.TParaphraseActiveListeningProviderofChoiceIntroductionSmile &EyeContactTeamSurveyServiceRecovery

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always
  2. Diagnosis & Treatment Approach
  3. Open Body Language
  4. Leading Up
  5. Toolkit
  6. Empathy
  7. Self Assessment
  8. Feel, Felt & Find
  9. Thank you!
  10. L.E.A.R.N
  11. Fear & Anxiety
  12. DI2 Approach
  13. A.I.D.E.T
  14. Practice
  15. Value Chain
  16. Mission
  17. R.E.S.P.E.C.T
  18. Paraphrase
  19. Active Listening
  20. Provider of Choice
  21. Introduction
  22. Smile & Eye Contact
  23. Team
  24. Survey
  25. Service Recovery