A.I.D.E.TAlwaysSelfAssessmentProviderofChoiceIntroductionSurveyEmpathyOpenBodyLanguageValueChainTeamToolkitThankyou!Diagnosis&TreatmentApproachDI2ApproachMissionFeel,Felt &FindFear &AnxietyL.E.A.R.NR.E.S.P.E.C.TServiceRecoveryPracticeLeadingUpSmile &EyeContactActiveListeningParaphraseA.I.D.E.TAlwaysSelfAssessmentProviderofChoiceIntroductionSurveyEmpathyOpenBodyLanguageValueChainTeamToolkitThankyou!Diagnosis&TreatmentApproachDI2ApproachMissionFeel,Felt &FindFear &AnxietyL.E.A.R.NR.E.S.P.E.C.TServiceRecoveryPracticeLeadingUpSmile &EyeContactActiveListeningParaphrase

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A.I.D.E.T
  2. Always
  3. Self Assessment
  4. Provider of Choice
  5. Introduction
  6. Survey
  7. Empathy
  8. Open Body Language
  9. Value Chain
  10. Team
  11. Toolkit
  12. Thank you!
  13. Diagnosis & Treatment Approach
  14. DI2 Approach
  15. Mission
  16. Feel, Felt & Find
  17. Fear & Anxiety
  18. L.E.A.R.N
  19. R.E.S.P.E.C.T
  20. Service Recovery
  21. Practice
  22. Leading Up
  23. Smile & Eye Contact
  24. Active Listening
  25. Paraphrase