SelfAssessmentOpenBodyLanguageSurveyA.I.D.E.TEmpathyActiveListeningProviderofChoiceDI2ApproachThankyou!L.E.A.R.NDiagnosis&TreatmentApproachR.E.S.P.E.C.TServiceRecoveryToolkitLeadingUpAlwaysFear &AnxietyParaphrasePracticeSmile &EyeContactMissionFeel,Felt &FindTeamIntroductionValueChainSelfAssessmentOpenBodyLanguageSurveyA.I.D.E.TEmpathyActiveListeningProviderofChoiceDI2ApproachThankyou!L.E.A.R.NDiagnosis&TreatmentApproachR.E.S.P.E.C.TServiceRecoveryToolkitLeadingUpAlwaysFear &AnxietyParaphrasePracticeSmile &EyeContactMissionFeel,Felt &FindTeamIntroductionValueChain

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self Assessment
  2. Open Body Language
  3. Survey
  4. A.I.D.E.T
  5. Empathy
  6. Active Listening
  7. Provider of Choice
  8. DI2 Approach
  9. Thank you!
  10. L.E.A.R.N
  11. Diagnosis & Treatment Approach
  12. R.E.S.P.E.C.T
  13. Service Recovery
  14. Toolkit
  15. Leading Up
  16. Always
  17. Fear & Anxiety
  18. Paraphrase
  19. Practice
  20. Smile & Eye Contact
  21. Mission
  22. Feel, Felt & Find
  23. Team
  24. Introduction
  25. Value Chain