IntroductionAlwaysDI2ApproachToolkitProviderofChoiceFeel,Felt &FindServiceRecoverySmile &EyeContactEmpathySurveyA.I.D.E.TDiagnosis&TreatmentApproachParaphraseOpenBodyLanguageTeamSelfAssessmentMissionThankyou!ValueChainActiveListeningL.E.A.R.NLeadingUpPracticeR.E.S.P.E.C.TFear &AnxietyIntroductionAlwaysDI2ApproachToolkitProviderofChoiceFeel,Felt &FindServiceRecoverySmile &EyeContactEmpathySurveyA.I.D.E.TDiagnosis&TreatmentApproachParaphraseOpenBodyLanguageTeamSelfAssessmentMissionThankyou!ValueChainActiveListeningL.E.A.R.NLeadingUpPracticeR.E.S.P.E.C.TFear &Anxiety

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduction
  2. Always
  3. DI2 Approach
  4. Toolkit
  5. Provider of Choice
  6. Feel, Felt & Find
  7. Service Recovery
  8. Smile & Eye Contact
  9. Empathy
  10. Survey
  11. A.I.D.E.T
  12. Diagnosis & Treatment Approach
  13. Paraphrase
  14. Open Body Language
  15. Team
  16. Self Assessment
  17. Mission
  18. Thank you!
  19. Value Chain
  20. Active Listening
  21. L.E.A.R.N
  22. Leading Up
  23. Practice
  24. R.E.S.P.E.C.T
  25. Fear & Anxiety