ActiveListeningLeadingUpOpenBodyLanguageSmile &EyeContactAlwaysFeel,Felt &FindSelfAssessmentR.E.S.P.E.C.TA.I.D.E.TThankyou!ProviderofChoiceValueChainMissionToolkitSurveyL.E.A.R.NDI2ApproachDiagnosis&TreatmentApproachParaphraseEmpathyFear &AnxietyTeamIntroductionServiceRecoveryPracticeActiveListeningLeadingUpOpenBodyLanguageSmile &EyeContactAlwaysFeel,Felt &FindSelfAssessmentR.E.S.P.E.C.TA.I.D.E.TThankyou!ProviderofChoiceValueChainMissionToolkitSurveyL.E.A.R.NDI2ApproachDiagnosis&TreatmentApproachParaphraseEmpathyFear &AnxietyTeamIntroductionServiceRecoveryPractice

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Leading Up
  3. Open Body Language
  4. Smile & Eye Contact
  5. Always
  6. Feel, Felt & Find
  7. Self Assessment
  8. R.E.S.P.E.C.T
  9. A.I.D.E.T
  10. Thank you!
  11. Provider of Choice
  12. Value Chain
  13. Mission
  14. Toolkit
  15. Survey
  16. L.E.A.R.N
  17. DI2 Approach
  18. Diagnosis & Treatment Approach
  19. Paraphrase
  20. Empathy
  21. Fear & Anxiety
  22. Team
  23. Introduction
  24. Service Recovery
  25. Practice