TeamFear &AnxietyIntroductionOpenBodyLanguageValueChainFeel,Felt &FindSmile &EyeContactSurveyL.E.A.R.NServiceRecoveryDI2ApproachPracticeLeadingUpDiagnosis&TreatmentApproachA.I.D.E.TToolkitEmpathyR.E.S.P.E.C.TProviderofChoiceSelfAssessmentParaphraseActiveListeningMissionAlwaysThankyou!TeamFear &AnxietyIntroductionOpenBodyLanguageValueChainFeel,Felt &FindSmile &EyeContactSurveyL.E.A.R.NServiceRecoveryDI2ApproachPracticeLeadingUpDiagnosis&TreatmentApproachA.I.D.E.TToolkitEmpathyR.E.S.P.E.C.TProviderofChoiceSelfAssessmentParaphraseActiveListeningMissionAlwaysThankyou!

The Patient Experience Improvement Initiative - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team
  2. Fear & Anxiety
  3. Introduction
  4. Open Body Language
  5. Value Chain
  6. Feel, Felt & Find
  7. Smile & Eye Contact
  8. Survey
  9. L.E.A.R.N
  10. Service Recovery
  11. DI2 Approach
  12. Practice
  13. Leading Up
  14. Diagnosis & Treatment Approach
  15. A.I.D.E.T
  16. Toolkit
  17. Empathy
  18. R.E.S.P.E.C.T
  19. Provider of Choice
  20. Self Assessment
  21. Paraphrase
  22. Active Listening
  23. Mission
  24. Always
  25. Thank you!