PerfectAttendanceHold Time90Secondsor lessConformance95%95%SalesforceCase LogsFEEDBACKAdherence90%AHT7:50-8MinutesWARMTRANSFERWrap UpTime 90Sec. orless90% SFCASELOGAdherence90%100%QualityScoreCOLDTRANSFERWrap UpTime 90Sec. orless100%QAScoreMYSTERYSHOPPER94%-99%QualityScore85%-93%QualityScoreCOMPLAINTSConformance95%85%QAScore0 HelpDeskCalls100%CallsansweredAverageHandleTime7:50-8:00Hold Time90Secondsor LessPerfectAttendanceHold Time90Secondsor lessConformance95%95%SalesforceCase LogsFEEDBACKAdherence90%AHT7:50-8MinutesWARMTRANSFERWrap UpTime 90Sec. orless90% SFCASELOGAdherence90%100%QualityScoreCOLDTRANSFERWrap UpTime 90Sec. orless100%QAScoreMYSTERYSHOPPER94%-99%QualityScore85%-93%QualityScoreCOMPLAINTSConformance95%85%QAScore0 HelpDeskCalls100%CallsansweredAverageHandleTime7:50-8:00Hold Time90Secondsor Less

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Attendance
  2. Hold Time 90 Seconds or less
  3. Conformance 95%
  4. 95% Salesforce Case Logs
  5. FEEDBACK
  6. Adherence 90%
  7. AHT 7:50-8 Minutes
  8. WARM TRANSFER
  9. Wrap Up Time 90 Sec. or less
  10. 90% SF CASE LOG
  11. Adherence 90%
  12. 100% Quality Score
  13. COLD TRANSFER
  14. Wrap Up Time 90 Sec. or less
  15. 100% QA Score
  16. MYSTERY SHOPPER
  17. 94%-99% Quality Score
  18. 85%-93% Quality Score
  19. COMPLAINTS
  20. Conformance 95%
  21. 85% QA Score
  22. 0 Help Desk Calls
  23. 100% Calls answered
  24. Average Handle Time 7:50-8:00
  25. Hold Time 90 Seconds or Less