COLDTRANSFER100%QualityScoreAdherence90%PerfectAttendance90% SFCASELOG100%QAScoreAHT7:50-8MinutesMYSTERYSHOPPERAverageHandleTime7:50-8:00Wrap UpTime 90Sec. orlessConformance95%0 HelpDeskCalls100%CallsansweredFEEDBACKWrap UpTime 90Sec. orlessAdherence90%85%QAScore85%-93%QualityScoreWARMTRANSFERHold Time90Secondsor LessCOMPLAINTSConformance95%94%-99%QualityScoreHold Time90Secondsor less95%SalesforceCase LogsCOLDTRANSFER100%QualityScoreAdherence90%PerfectAttendance90% SFCASELOG100%QAScoreAHT7:50-8MinutesMYSTERYSHOPPERAverageHandleTime7:50-8:00Wrap UpTime 90Sec. orlessConformance95%0 HelpDeskCalls100%CallsansweredFEEDBACKWrap UpTime 90Sec. orlessAdherence90%85%QAScore85%-93%QualityScoreWARMTRANSFERHold Time90Secondsor LessCOMPLAINTSConformance95%94%-99%QualityScoreHold Time90Secondsor less95%SalesforceCase Logs

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COLD TRANSFER
  2. 100% Quality Score
  3. Adherence 90%
  4. Perfect Attendance
  5. 90% SF CASE LOG
  6. 100% QA Score
  7. AHT 7:50-8 Minutes
  8. MYSTERY SHOPPER
  9. Average Handle Time 7:50-8:00
  10. Wrap Up Time 90 Sec. or less
  11. Conformance 95%
  12. 0 Help Desk Calls
  13. 100% Calls answered
  14. FEEDBACK
  15. Wrap Up Time 90 Sec. or less
  16. Adherence 90%
  17. 85% QA Score
  18. 85%-93% Quality Score
  19. WARM TRANSFER
  20. Hold Time 90 Seconds or Less
  21. COMPLAINTS
  22. Conformance 95%
  23. 94%-99% Quality Score
  24. Hold Time 90 Seconds or less
  25. 95% Salesforce Case Logs