WARMTRANSFER85%QAScoreWrap UpTime 90Sec. orlessConformance95%Conformance95%100%QAScore90% SFCASELOGCOLDTRANSFER100%CallsansweredHold Time90Secondsor LessFEEDBACKWrap UpTime 90Sec. orlessAHT7:50-8MinutesCOMPLAINTS100%QualityScoreAdherence90%0 HelpDeskCalls85%-93%QualityScoreAverageHandleTime7:50-8:00MYSTERYSHOPPERHold Time90Secondsor lessAdherence90%95%SalesforceCase LogsPerfectAttendance94%-99%QualityScoreWARMTRANSFER85%QAScoreWrap UpTime 90Sec. orlessConformance95%Conformance95%100%QAScore90% SFCASELOGCOLDTRANSFER100%CallsansweredHold Time90Secondsor LessFEEDBACKWrap UpTime 90Sec. orlessAHT7:50-8MinutesCOMPLAINTS100%QualityScoreAdherence90%0 HelpDeskCalls85%-93%QualityScoreAverageHandleTime7:50-8:00MYSTERYSHOPPERHold Time90Secondsor lessAdherence90%95%SalesforceCase LogsPerfectAttendance94%-99%QualityScore

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WARM TRANSFER
  2. 85% QA Score
  3. Wrap Up Time 90 Sec. or less
  4. Conformance 95%
  5. Conformance 95%
  6. 100% QA Score
  7. 90% SF CASE LOG
  8. COLD TRANSFER
  9. 100% Calls answered
  10. Hold Time 90 Seconds or Less
  11. FEEDBACK
  12. Wrap Up Time 90 Sec. or less
  13. AHT 7:50-8 Minutes
  14. COMPLAINTS
  15. 100% Quality Score
  16. Adherence 90%
  17. 0 Help Desk Calls
  18. 85%-93% Quality Score
  19. Average Handle Time 7:50-8:00
  20. MYSTERY SHOPPER
  21. Hold Time 90 Seconds or less
  22. Adherence 90%
  23. 95% Salesforce Case Logs
  24. Perfect Attendance
  25. 94%-99% Quality Score