Wrap UpTime 90Sec. orless100%QualityScore90% SFCASELOGCOLDTRANSFERCOMPLAINTSPerfectAttendanceAdherence90%Hold Time90Secondsor LessWARMTRANSFER100%QAScore85%-93%QualityScore85%QAScoreConformance95%Adherence90%Conformance95%FEEDBACKAverageHandleTime7:50-8:0095%SalesforceCase LogsAHT7:50-8MinutesHold Time90Secondsor lessMYSTERYSHOPPER94%-99%QualityScoreWrap UpTime 90Sec. orless0 HelpDeskCalls100%CallsansweredWrap UpTime 90Sec. orless100%QualityScore90% SFCASELOGCOLDTRANSFERCOMPLAINTSPerfectAttendanceAdherence90%Hold Time90Secondsor LessWARMTRANSFER100%QAScore85%-93%QualityScore85%QAScoreConformance95%Adherence90%Conformance95%FEEDBACKAverageHandleTime7:50-8:0095%SalesforceCase LogsAHT7:50-8MinutesHold Time90Secondsor lessMYSTERYSHOPPER94%-99%QualityScoreWrap UpTime 90Sec. orless0 HelpDeskCalls100%Callsanswered

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Wrap Up Time 90 Sec. or less
  2. 100% Quality Score
  3. 90% SF CASE LOG
  4. COLD TRANSFER
  5. COMPLAINTS
  6. Perfect Attendance
  7. Adherence 90%
  8. Hold Time 90 Seconds or Less
  9. WARM TRANSFER
  10. 100% QA Score
  11. 85%-93% Quality Score
  12. 85% QA Score
  13. Conformance 95%
  14. Adherence 90%
  15. Conformance 95%
  16. FEEDBACK
  17. Average Handle Time 7:50-8:00
  18. 95% Salesforce Case Logs
  19. AHT 7:50-8 Minutes
  20. Hold Time 90 Seconds or less
  21. MYSTERY SHOPPER
  22. 94%-99% Quality Score
  23. Wrap Up Time 90 Sec. or less
  24. 0 Help Desk Calls
  25. 100% Calls answered