WARMTRANSFER85%QAScore85%-93%QualityScoreWrap UpTime 90Sec. orless100%QualityScore90% SFCASELOGAHT7:50-8MinutesPerfectAttendanceMYSTERYSHOPPERWrap UpTime 90Sec. orless95%SalesforceCase LogsAdherence90%AverageHandleTime7:50-8:00100%QAScoreCOLDTRANSFERHold Time90Secondsor lessCOMPLAINTSAdherence90%Conformance95%0 HelpDeskCalls94%-99%QualityScoreConformance95%Hold Time90Secondsor LessFEEDBACK100%CallsansweredWARMTRANSFER85%QAScore85%-93%QualityScoreWrap UpTime 90Sec. orless100%QualityScore90% SFCASELOGAHT7:50-8MinutesPerfectAttendanceMYSTERYSHOPPERWrap UpTime 90Sec. orless95%SalesforceCase LogsAdherence90%AverageHandleTime7:50-8:00100%QAScoreCOLDTRANSFERHold Time90Secondsor lessCOMPLAINTSAdherence90%Conformance95%0 HelpDeskCalls94%-99%QualityScoreConformance95%Hold Time90Secondsor LessFEEDBACK100%Callsanswered

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. WARM TRANSFER
  2. 85% QA Score
  3. 85%-93% Quality Score
  4. Wrap Up Time 90 Sec. or less
  5. 100% Quality Score
  6. 90% SF CASE LOG
  7. AHT 7:50-8 Minutes
  8. Perfect Attendance
  9. MYSTERY SHOPPER
  10. Wrap Up Time 90 Sec. or less
  11. 95% Salesforce Case Logs
  12. Adherence 90%
  13. Average Handle Time 7:50-8:00
  14. 100% QA Score
  15. COLD TRANSFER
  16. Hold Time 90 Seconds or less
  17. COMPLAINTS
  18. Adherence 90%
  19. Conformance 95%
  20. 0 Help Desk Calls
  21. 94%-99% Quality Score
  22. Conformance 95%
  23. Hold Time 90 Seconds or Less
  24. FEEDBACK
  25. 100% Calls answered