FEEDBACKHold Time90Secondsor lessWrap UpTime 90Sec. orless100%QAScore100%CallsansweredWARMTRANSFERAdherence90%90% SFCASELOGMYSTERYSHOPPER95%SalesforceCase LogsWrap UpTime 90Sec. orlessCOMPLAINTSAverageHandleTime7:50-8:0094%-99%QualityScoreConformance95%COLDTRANSFER85%-93%QualityScore100%QualityScorePerfectAttendance85%QAScore0 HelpDeskCallsAHT7:50-8MinutesConformance95%Hold Time90Secondsor LessAdherence90%FEEDBACKHold Time90Secondsor lessWrap UpTime 90Sec. orless100%QAScore100%CallsansweredWARMTRANSFERAdherence90%90% SFCASELOGMYSTERYSHOPPER95%SalesforceCase LogsWrap UpTime 90Sec. orlessCOMPLAINTSAverageHandleTime7:50-8:0094%-99%QualityScoreConformance95%COLDTRANSFER85%-93%QualityScore100%QualityScorePerfectAttendance85%QAScore0 HelpDeskCallsAHT7:50-8MinutesConformance95%Hold Time90Secondsor LessAdherence90%

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FEEDBACK
  2. Hold Time 90 Seconds or less
  3. Wrap Up Time 90 Sec. or less
  4. 100% QA Score
  5. 100% Calls answered
  6. WARM TRANSFER
  7. Adherence 90%
  8. 90% SF CASE LOG
  9. MYSTERY SHOPPER
  10. 95% Salesforce Case Logs
  11. Wrap Up Time 90 Sec. or less
  12. COMPLAINTS
  13. Average Handle Time 7:50-8:00
  14. 94%-99% Quality Score
  15. Conformance 95%
  16. COLD TRANSFER
  17. 85%-93% Quality Score
  18. 100% Quality Score
  19. Perfect Attendance
  20. 85% QA Score
  21. 0 Help Desk Calls
  22. AHT 7:50-8 Minutes
  23. Conformance 95%
  24. Hold Time 90 Seconds or Less
  25. Adherence 90%