Wrap UpTime 90Sec. orlessCOMPLAINTSFEEDBACKWARMTRANSFER100%CallsansweredWrap UpTime 90Sec. orless90% SFCASELOGAdherence90%MYSTERYSHOPPER95%SalesforceCase LogsAdherence90%PerfectAttendanceConformance95%100%QAScore85%-93%QualityScoreCOLDTRANSFER94%-99%QualityScore85%QAScoreConformance95%AverageHandleTime7:50-8:000 HelpDeskCallsHold Time90Secondsor LessAHT7:50-8MinutesHold Time90Secondsor less100%QualityScoreWrap UpTime 90Sec. orlessCOMPLAINTSFEEDBACKWARMTRANSFER100%CallsansweredWrap UpTime 90Sec. orless90% SFCASELOGAdherence90%MYSTERYSHOPPER95%SalesforceCase LogsAdherence90%PerfectAttendanceConformance95%100%QAScore85%-93%QualityScoreCOLDTRANSFER94%-99%QualityScore85%QAScoreConformance95%AverageHandleTime7:50-8:000 HelpDeskCallsHold Time90Secondsor LessAHT7:50-8MinutesHold Time90Secondsor less100%QualityScore

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrap Up Time 90 Sec. or less
  2. COMPLAINTS
  3. FEEDBACK
  4. WARM TRANSFER
  5. 100% Calls answered
  6. Wrap Up Time 90 Sec. or less
  7. 90% SF CASE LOG
  8. Adherence 90%
  9. MYSTERY SHOPPER
  10. 95% Salesforce Case Logs
  11. Adherence 90%
  12. Perfect Attendance
  13. Conformance 95%
  14. 100% QA Score
  15. 85%-93% Quality Score
  16. COLD TRANSFER
  17. 94%-99% Quality Score
  18. 85% QA Score
  19. Conformance 95%
  20. Average Handle Time 7:50-8:00
  21. 0 Help Desk Calls
  22. Hold Time 90 Seconds or Less
  23. AHT 7:50-8 Minutes
  24. Hold Time 90 Seconds or less
  25. 100% Quality Score