WARMTRANSFERMYSTERYSHOPPERConformance95%Hold Time90Secondsor less100%QAScore94%-99%QualityScoreCOLDTRANSFER95%SalesforceCase LogsConformance95%90% SFCASELOGAverageHandleTime7:50-8:00Hold Time90Secondsor LessAHT7:50-8Minutes85%QAScoreWrap UpTime 90Sec. orlessAdherence90%Wrap UpTime 90Sec. orlessCOMPLAINTSPerfectAttendanceFEEDBACK100%Callsanswered100%QualityScore85%-93%QualityScoreAdherence90%0 HelpDeskCallsWARMTRANSFERMYSTERYSHOPPERConformance95%Hold Time90Secondsor less100%QAScore94%-99%QualityScoreCOLDTRANSFER95%SalesforceCase LogsConformance95%90% SFCASELOGAverageHandleTime7:50-8:00Hold Time90Secondsor LessAHT7:50-8Minutes85%QAScoreWrap UpTime 90Sec. orlessAdherence90%Wrap UpTime 90Sec. orlessCOMPLAINTSPerfectAttendanceFEEDBACK100%Callsanswered100%QualityScore85%-93%QualityScoreAdherence90%0 HelpDeskCalls

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WARM TRANSFER
  2. MYSTERY SHOPPER
  3. Conformance 95%
  4. Hold Time 90 Seconds or less
  5. 100% QA Score
  6. 94%-99% Quality Score
  7. COLD TRANSFER
  8. 95% Salesforce Case Logs
  9. Conformance 95%
  10. 90% SF CASE LOG
  11. Average Handle Time 7:50-8:00
  12. Hold Time 90 Seconds or Less
  13. AHT 7:50-8 Minutes
  14. 85% QA Score
  15. Wrap Up Time 90 Sec. or less
  16. Adherence 90%
  17. Wrap Up Time 90 Sec. or less
  18. COMPLAINTS
  19. Perfect Attendance
  20. FEEDBACK
  21. 100% Calls answered
  22. 100% Quality Score
  23. 85%-93% Quality Score
  24. Adherence 90%
  25. 0 Help Desk Calls