Perfect Attendance Hold Time 90 Seconds or less Conformance 95% 95% Salesforce Case Logs FEEDBACK Adherence 90% AHT 7:50-8 Minutes WARM TRANSFER Wrap Up Time 90 Sec. or less 90% SF CASE LOG Adherence 90% 100% Quality Score COLD TRANSFER Wrap Up Time 90 Sec. or less 100% QA Score MYSTERY SHOPPER 94%-99% Quality Score 85%-93% Quality Score COMPLAINTS Conformance 95% 85% QA Score 0 Help Desk Calls 100% Calls answered Average Handle Time 7:50-8:00 Hold Time 90 Seconds or Less Perfect Attendance Hold Time 90 Seconds or less Conformance 95% 95% Salesforce Case Logs FEEDBACK Adherence 90% AHT 7:50-8 Minutes WARM TRANSFER Wrap Up Time 90 Sec. or less 90% SF CASE LOG Adherence 90% 100% Quality Score COLD TRANSFER Wrap Up Time 90 Sec. or less 100% QA Score MYSTERY SHOPPER 94%-99% Quality Score 85%-93% Quality Score COMPLAINTS Conformance 95% 85% QA Score 0 Help Desk Calls 100% Calls answered Average Handle Time 7:50-8:00 Hold Time 90 Seconds or Less
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Perfect Attendance
Hold Time 90 Seconds or less
Conformance
95%
95% Salesforce Case Logs
FEEDBACK
Adherence
90%
AHT 7:50-8 Minutes
WARM TRANSFER
Wrap Up Time 90 Sec. or less
90% SF CASE LOG
Adherence 90%
100% Quality Score
COLD TRANSFER
Wrap Up Time 90 Sec. or less
100% QA Score
MYSTERY SHOPPER
94%-99% Quality Score
85%-93% Quality Score
COMPLAINTS
Conformance 95%
85% QA Score
0 Help Desk Calls
100% Calls answered
Average Handle Time 7:50-8:00
Hold Time 90 Seconds or Less