95%SalesforceCase LogsAdherence90%COMPLAINTSHold Time90Secondsor lessAverageHandleTime7:50-8:00PerfectAttendanceConformance95%Conformance95%0 HelpDeskCallsWARMTRANSFERHold Time90Secondsor LessWrap UpTime 90Sec. orlessMYSTERYSHOPPER85%QAScore94%-99%QualityScoreCOLDTRANSFER100%QualityScoreAHT7:50-8Minutes100%CallsansweredAdherence90%90% SFCASELOGWrap UpTime 90Sec. orless85%-93%QualityScore100%QAScoreFEEDBACK95%SalesforceCase LogsAdherence90%COMPLAINTSHold Time90Secondsor lessAverageHandleTime7:50-8:00PerfectAttendanceConformance95%Conformance95%0 HelpDeskCallsWARMTRANSFERHold Time90Secondsor LessWrap UpTime 90Sec. orlessMYSTERYSHOPPER85%QAScore94%-99%QualityScoreCOLDTRANSFER100%QualityScoreAHT7:50-8Minutes100%CallsansweredAdherence90%90% SFCASELOGWrap UpTime 90Sec. orless85%-93%QualityScore100%QAScoreFEEDBACK

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 95% Salesforce Case Logs
  2. Adherence 90%
  3. COMPLAINTS
  4. Hold Time 90 Seconds or less
  5. Average Handle Time 7:50-8:00
  6. Perfect Attendance
  7. Conformance 95%
  8. Conformance 95%
  9. 0 Help Desk Calls
  10. WARM TRANSFER
  11. Hold Time 90 Seconds or Less
  12. Wrap Up Time 90 Sec. or less
  13. MYSTERY SHOPPER
  14. 85% QA Score
  15. 94%-99% Quality Score
  16. COLD TRANSFER
  17. 100% Quality Score
  18. AHT 7:50-8 Minutes
  19. 100% Calls answered
  20. Adherence 90%
  21. 90% SF CASE LOG
  22. Wrap Up Time 90 Sec. or less
  23. 85%-93% Quality Score
  24. 100% QA Score
  25. FEEDBACK