90% SFCASELOGHold Time90Secondsor lessFEEDBACKConformance95%Adherence90%85%QAScoreWrap UpTime 90Sec. orlessCOMPLAINTS85%-93%QualityScoreAdherence90%WARMTRANSFERWrap UpTime 90Sec. orless100%QAScoreAverageHandleTime7:50-8:000 HelpDeskCallsCOLDTRANSFERAHT7:50-8Minutes100%Callsanswered94%-99%QualityScoreMYSTERYSHOPPERConformance95%100%QualityScoreHold Time90Secondsor Less95%SalesforceCase LogsPerfectAttendance90% SFCASELOGHold Time90Secondsor lessFEEDBACKConformance95%Adherence90%85%QAScoreWrap UpTime 90Sec. orlessCOMPLAINTS85%-93%QualityScoreAdherence90%WARMTRANSFERWrap UpTime 90Sec. orless100%QAScoreAverageHandleTime7:50-8:000 HelpDeskCallsCOLDTRANSFERAHT7:50-8Minutes100%Callsanswered94%-99%QualityScoreMYSTERYSHOPPERConformance95%100%QualityScoreHold Time90Secondsor Less95%SalesforceCase LogsPerfectAttendance

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. 90% SF CASE LOG
  2. Hold Time 90 Seconds or less
  3. FEEDBACK
  4. Conformance 95%
  5. Adherence 90%
  6. 85% QA Score
  7. Wrap Up Time 90 Sec. or less
  8. COMPLAINTS
  9. 85%-93% Quality Score
  10. Adherence 90%
  11. WARM TRANSFER
  12. Wrap Up Time 90 Sec. or less
  13. 100% QA Score
  14. Average Handle Time 7:50-8:00
  15. 0 Help Desk Calls
  16. COLD TRANSFER
  17. AHT 7:50-8 Minutes
  18. 100% Calls answered
  19. 94%-99% Quality Score
  20. MYSTERY SHOPPER
  21. Conformance 95%
  22. 100% Quality Score
  23. Hold Time 90 Seconds or Less
  24. 95% Salesforce Case Logs
  25. Perfect Attendance