100%CallsansweredAdherence90%Hold Time90Secondsor LessWrap UpTime 90Sec. orlessCOMPLAINTSWrap UpTime 90Sec. orlessPerfectAttendanceAHT7:50-8MinutesConformance95%85%QAScore85%-93%QualityScoreWARMTRANSFER95%SalesforceCase LogsCOLDTRANSFERAverageHandleTime7:50-8:00MYSTERYSHOPPER100%QualityScore0 HelpDeskCallsHold Time90Secondsor less90% SFCASELOGConformance95%100%QAScoreAdherence90%FEEDBACK94%-99%QualityScore100%CallsansweredAdherence90%Hold Time90Secondsor LessWrap UpTime 90Sec. orlessCOMPLAINTSWrap UpTime 90Sec. orlessPerfectAttendanceAHT7:50-8MinutesConformance95%85%QAScore85%-93%QualityScoreWARMTRANSFER95%SalesforceCase LogsCOLDTRANSFERAverageHandleTime7:50-8:00MYSTERYSHOPPER100%QualityScore0 HelpDeskCallsHold Time90Secondsor less90% SFCASELOGConformance95%100%QAScoreAdherence90%FEEDBACK94%-99%QualityScore

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Calls answered
  2. Adherence 90%
  3. Hold Time 90 Seconds or Less
  4. Wrap Up Time 90 Sec. or less
  5. COMPLAINTS
  6. Wrap Up Time 90 Sec. or less
  7. Perfect Attendance
  8. AHT 7:50-8 Minutes
  9. Conformance 95%
  10. 85% QA Score
  11. 85%-93% Quality Score
  12. WARM TRANSFER
  13. 95% Salesforce Case Logs
  14. COLD TRANSFER
  15. Average Handle Time 7:50-8:00
  16. MYSTERY SHOPPER
  17. 100% Quality Score
  18. 0 Help Desk Calls
  19. Hold Time 90 Seconds or less
  20. 90% SF CASE LOG
  21. Conformance 95%
  22. 100% QA Score
  23. Adherence 90%
  24. FEEDBACK
  25. 94%-99% Quality Score