100%QualityScoreHold Time90Secondsor LessWARMTRANSFER95%SalesforceCase LogsFEEDBACKConformance95%85%-93%QualityScoreAdherence90%MYSTERYSHOPPERConformance95%Hold Time90Secondsor lessAdherence90%AHT7:50-8MinutesAverageHandleTime7:50-8:00100%CallsansweredWrap UpTime 90Sec. orlessPerfectAttendance100%QAScore85%QAScoreCOLDTRANSFERCOMPLAINTSWrap UpTime 90Sec. orless0 HelpDeskCalls94%-99%QualityScore90% SFCASELOG100%QualityScoreHold Time90Secondsor LessWARMTRANSFER95%SalesforceCase LogsFEEDBACKConformance95%85%-93%QualityScoreAdherence90%MYSTERYSHOPPERConformance95%Hold Time90Secondsor lessAdherence90%AHT7:50-8MinutesAverageHandleTime7:50-8:00100%CallsansweredWrap UpTime 90Sec. orlessPerfectAttendance100%QAScore85%QAScoreCOLDTRANSFERCOMPLAINTSWrap UpTime 90Sec. orless0 HelpDeskCalls94%-99%QualityScore90% SFCASELOG

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Quality Score
  2. Hold Time 90 Seconds or Less
  3. WARM TRANSFER
  4. 95% Salesforce Case Logs
  5. FEEDBACK
  6. Conformance 95%
  7. 85%-93% Quality Score
  8. Adherence 90%
  9. MYSTERY SHOPPER
  10. Conformance 95%
  11. Hold Time 90 Seconds or less
  12. Adherence 90%
  13. AHT 7:50-8 Minutes
  14. Average Handle Time 7:50-8:00
  15. 100% Calls answered
  16. Wrap Up Time 90 Sec. or less
  17. Perfect Attendance
  18. 100% QA Score
  19. 85% QA Score
  20. COLD TRANSFER
  21. COMPLAINTS
  22. Wrap Up Time 90 Sec. or less
  23. 0 Help Desk Calls
  24. 94%-99% Quality Score
  25. 90% SF CASE LOG