(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When and how do you submit a TRSM
Lunch on time
No Escalations for 1 day
No Abandoned Claims at EOD
Who is our Senior Vice President and Client Services Site Leader?
No Abandoned Claims at Beginning of Day
On the Dot with 1st AHT Check in ( No Cushion )
Provide 2 “ owning the call “ statements
What places can you find information about local financial branches and their appointments?
On the Dot with 3rd AHT Check in ( No Cushion )
1.5% Unaccounted time or less
12 Quality calls in 1 hour
Is the deposits account able to answer Questions about LOB?
Break on time
What path do you use to change a grandfathered account to an advantage relationship checking account?
AHT at or BELOW Deposit Goal
Owning another departments call when you have the ability to help PI#:
AHT at or BELOW Team Goal
What path do you look at to troubleshoot Zelle issues?
De-escalated a posted escalation
Where can you find the Fee Free benefits of a preferred rewards member?
10 or more 9-10 T2B Survey’s for January
What are the Preferred Reward Tiers we offer?
What is the best path to use to troubleshoot a text message not received?
