(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
What path do you look at to troubleshoot Zelle issues?
AHT at or BELOW Deposit Goal
De-escalated a posted escalation
Is the deposits account able to answer Questions about LOB?
No Abandoned Claims at EOD
Who is our Senior Vice President and Client Services Site Leader?
No Escalations for 1 day
What is the best path to use to troubleshoot a text message not received?
What are the Preferred Reward Tiers we offer?
12 Quality calls in 1 hour
Where can you find the Fee Free benefits of a preferred rewards member?
Lunch on time
Provide 2 “ owning the call “ statements
What places can you find information about local financial branches and their appointments?
What path do you use to change a grandfathered account to an advantage relationship checking account?
No Abandoned Claims at Beginning of Day
When and how do you submit a TRSM
AHT at or BELOW Team Goal
On the Dot with 3rd AHT Check in ( No Cushion )
10 or more 9-10 T2B Survey’s for January
1.5% Unaccounted time or less
Break on time
On the Dot with 1st AHT Check in ( No Cushion )
Owning another departments call when you have the ability to help PI#:
