(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When and how do you submit a TRSM
Who is our Senior Vice President and Client Services Site Leader?
Provide the path to change a grandfathered account to an advantage relationship checking account?
Owning another departments call when you have the ability to help PI#:
AHT at or BELOW Team Goal
10 or more 9-10 T2B Survey’s for January
What path do you look at to troubleshoot Zelle issues?
Where can you find the Fee Free benefits of a preferred rewards member?
AHT at or BELOW Deposit Goal
What is the best path to use to troubleshoot a text message not received?
What are the Preferred Reward Tiers we offer?
are deposits agents able to answer Questions about other LOB?
No Escalations for 1 day
What places can you find information about local financial branches and their appointments?
Free!
On the Dot with 1st AHT Check in ( No Cushion )
1.5% Unaccounted time or less
No Abandoned Claims at Beginning of Day
12 Quality calls in 1 hour
Lunch on time
De-escalated a posted escalation
No Abandoned Claims at EOD
On the Dot with 3rd AHT Check in ( No Cushion )
What is the outline of the “ words matter “ on a call?
