(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
No Abandoned Claims at EOD
Free!
On the Dot with 1st AHT Check in ( No Cushion )
Owning another departments call when you have the ability to help PI#:
What path do you look at to troubleshoot Zelle issues?
What is the best path to use to troubleshoot a text message not received?
AHT at or BELOW Team Goal
1.5% Unaccounted time or less
Who is our Senior Vice President and Client Services Site Leader?
10 or more 9-10 T2B Survey’s for January
Provide 2 “ owning the call “ statements
No Abandoned Claims at Beginning of Day
are deposits agents able to answer Questions about other LOB?
What are the Preferred Reward Tiers we offer?
On the Dot with 3rd AHT Check in ( No Cushion )
De-escalated a posted escalation
Provide the path to change a grandfathered account to an advantage relationship checking account?
No Escalations for 1 day
What is the outline of the “ words matter “ on a call?
What places can you find information about local financial branches and their appointments?
AHT at or BELOW Deposit Goal
When and how do you submit a TRSM
Lunch on time
12 Quality calls in 1 hour
Where can you find the Fee Free benefits of a preferred rewards member?
