Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient does not have insurance card available when requested
2. Patient arrives >10 min late to appt
3. Patient asks to speak directly to MD
4. Patient needs info to upload docs
5. Family of 2+ comes in for appts
6. Patient mistakes us for COSA
7. Patient needs FMLA/disability forms filled out same day
8. Collected 5 on-account payments
9. Patient does not know their insurance
10. Patient is upset about balance
11. Create 3 actions to EHR Helpdesk and/or billing
12. Patient asks, "Did I just talk to you on the phone"?
13. Scheduled 3 new patients
14. Signed patient up for portal
15. Checked voicemails
16. Patient needs appt with CLS this week
17. Scanned & Indexed a discharge summary
18. Rescheduled patient appt
19. Patient asks to have copay billed
20. New patient no shows
21. Patient has balance >$200
22. Completed insurance eligibility
23. Patient requests lab/immun. records
24. Transferred call to CNAV