Patient asks,"Did I justtalk to youon thephone"?Transferredcall toCNAVScanned &Indexed adischargesummaryPatient asksto speakdirectly toMDSignedpatient upfor portalFamily of2+ comesin forapptsPatientmistakesus forCOSACompletedinsuranceeligibilityPatientneeds apptwith CLSthis weekCreate 3actions toEHRHelpdeskand/or billingPatientneeds infoto uploaddocsScheduled3 newpatientsPatient asksto havecopay billedNewpatientno showsPatient needsFMLA/disabilityforms filled outsame dayPatient doesnot haveinsurance cardavailable whenrequestedPatientrequestslab/immun.recordsPatient isupsetaboutbalanceCollected5 on-accountpaymentsPatienthasbalance>$200Rescheduledpatient apptPatientdoes notknow theirinsuranceCheckedvoicemailsPatientarrives >10min late toapptPatient asks,"Did I justtalk to youon thephone"?Transferredcall toCNAVScanned &Indexed adischargesummaryPatient asksto speakdirectly toMDSignedpatient upfor portalFamily of2+ comesin forapptsPatientmistakesus forCOSACompletedinsuranceeligibilityPatientneeds apptwith CLSthis weekCreate 3actions toEHRHelpdeskand/or billingPatientneeds infoto uploaddocsScheduled3 newpatientsPatient asksto havecopay billedNewpatientno showsPatient needsFMLA/disabilityforms filled outsame dayPatient doesnot haveinsurance cardavailable whenrequestedPatientrequestslab/immun.recordsPatient isupsetaboutbalanceCollected5 on-accountpaymentsPatienthasbalance>$200Rescheduledpatient apptPatientdoes notknow theirinsuranceCheckedvoicemailsPatientarrives >10min late toappt

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient asks, "Did I just talk to you on the phone"?
  2. Transferred call to CNAV
  3. Scanned & Indexed a discharge summary
  4. Patient asks to speak directly to MD
  5. Signed patient up for portal
  6. Family of 2+ comes in for appts
  7. Patient mistakes us for COSA
  8. Completed insurance eligibility
  9. Patient needs appt with CLS this week
  10. Create 3 actions to EHR Helpdesk and/or billing
  11. Patient needs info to upload docs
  12. Scheduled 3 new patients
  13. Patient asks to have copay billed
  14. New patient no shows
  15. Patient needs FMLA/disability forms filled out same day
  16. Patient does not have insurance card available when requested
  17. Patient requests lab/immun. records
  18. Patient is upset about balance
  19. Collected 5 on-account payments
  20. Patient has balance >$200
  21. Rescheduled patient appt
  22. Patient does not know their insurance
  23. Checked voicemails
  24. Patient arrives >10 min late to appt