Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Rescheduled patient appt
2. Create 3 actions to EHR Helpdesk and/or billing
3. Transferred call to CNAV
4. New patient no shows
5. Patient arrives >10 min late to appt
6. Patient needs FMLA/disability forms filled out same day
7. Patient requests lab/immun. records
8. Family of 2+ comes in for appts
9. Patient needs appt with CLS this week
10. Patient does not know their insurance
11. Signed patient up for portal
12. Patient needs info to upload docs
13. Patient asks, "Did I just talk to you on the phone"?
14. Checked voicemails
15. Patient asks to speak directly to MD
16. Patient does not have insurance card available when requested
17. Patient is upset about balance
18. Patient mistakes us for COSA
19. Patient asks to have copay billed
20. Scanned & Indexed a discharge summary
21. Patient has balance >$200
22. Collected 5 on-account payments
23. Scheduled 3 new patients
24. Completed insurance eligibility