(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient needs FMLA/disability forms filled out same day
Family of 2+ comes in for appts
Patient is upset about balance
Patient asks to speak directly to MD
Completed insurance eligibility
Checked voicemails
Patient needs info to upload docs
Transferred call to CNAV
Create 3 actions to EHR Helpdesk and/or billing
Patient asks to have copay billed
Patient mistakes us for COSA
Collected 5 on-account payments
Patient requests lab/immun. records
Rescheduled patient appt
Patient asks, "Did I just talk to you on the phone"?
Scanned & Indexed a discharge summary
Patient needs appt with CLS this week
Scheduled 3 new patients
Patient has balance >$200
Signed patient up for portal
Patient does not have insurance card available when requested
