(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient asks to have copay billed
Scheduled 3 new patients
Patient has balance >$200
Patient does not have insurance card available when requested
Checked voicemails
Patient needs appt with CLS this week
Completed insurance eligibility
Family of 2+ comes in for appts
Transferred call to CNAV
Patient is upset about balance
Patient asks to speak directly to MD
Patient asks, "Did I just talk to you on the phone"?
Patient requests lab/immun. records
Rescheduled patient appt
Patient does not know their insurance
Collected 5 on-account payments
Patient mistakes us for COSA
Patient needs FMLA/disability forms filled out same day
