(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New patient no shows
Create 3 actions to EHR Helpdesk and/or billing
Collected 5 on-account payments
Checked voicemails
Patient mistakes us for COSA
Patient is upset about balance
Family of 2+ comes in for appts
Patient requests lab/immun. records
Patient has balance >$200
Scheduled 3 new patients
Patient asks, "Did I just talk to you on the phone"?
Patient does not have insurance card available when requested
Patient asks to speak directly to MD
Patient does not know their insurance
Signed patient up for portal
Patient arrives >10 min late to appt
Patient asks to have copay billed
Scanned & Indexed a discharge summary
Patient needs appt with CLS this week
Patient needs info to upload docs
Transferred call to CNAV
Rescheduled patient appt
Patient needs FMLA/disability forms filled out same day
