Create 3actions toEHRHelpdeskand/or billingScanned &Indexed adischargesummaryCollected5 on-accountpaymentsPatient doesnot haveinsurance cardavailable whenrequestedPatient asksto havecopay billedFamily of2+ comesin forapptsTransferredcall toCNAVPatientarrives >10min late toapptPatientmistakesus forCOSAScheduled3 newpatientsPatientdoes notknow theirinsurancePatientneeds infoto uploaddocsPatientneeds apptwith CLSthis weekNewpatientno showsPatient needsFMLA/disabilityforms filled outsame dayPatient asksto speakdirectly toMDPatienthasbalance>$200Patient isupsetaboutbalancePatientrequestslab/immun.recordsSignedpatient upfor portalRescheduledpatient apptCheckedvoicemailsPatient asks,"Did I justtalk to youon thephone"?CompletedinsuranceeligibilityCreate 3actions toEHRHelpdeskand/or billingScanned &Indexed adischargesummaryCollected5 on-accountpaymentsPatient doesnot haveinsurance cardavailable whenrequestedPatient asksto havecopay billedFamily of2+ comesin forapptsTransferredcall toCNAVPatientarrives >10min late toapptPatientmistakesus forCOSAScheduled3 newpatientsPatientdoes notknow theirinsurancePatientneeds infoto uploaddocsPatientneeds apptwith CLSthis weekNewpatientno showsPatient needsFMLA/disabilityforms filled outsame dayPatient asksto speakdirectly toMDPatienthasbalance>$200Patient isupsetaboutbalancePatientrequestslab/immun.recordsSignedpatient upfor portalRescheduledpatient apptCheckedvoicemailsPatient asks,"Did I justtalk to youon thephone"?Completedinsuranceeligibility

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create 3 actions to EHR Helpdesk and/or billing
  2. Scanned & Indexed a discharge summary
  3. Collected 5 on-account payments
  4. Patient does not have insurance card available when requested
  5. Patient asks to have copay billed
  6. Family of 2+ comes in for appts
  7. Transferred call to CNAV
  8. Patient arrives >10 min late to appt
  9. Patient mistakes us for COSA
  10. Scheduled 3 new patients
  11. Patient does not know their insurance
  12. Patient needs info to upload docs
  13. Patient needs appt with CLS this week
  14. New patient no shows
  15. Patient needs FMLA/disability forms filled out same day
  16. Patient asks to speak directly to MD
  17. Patient has balance >$200
  18. Patient is upset about balance
  19. Patient requests lab/immun. records
  20. Signed patient up for portal
  21. Rescheduled patient appt
  22. Checked voicemails
  23. Patient asks, "Did I just talk to you on the phone"?
  24. Completed insurance eligibility