(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Create 3 actions to EHR Helpdesk and/or billing
Patient does not have insurance card available when requested
Scanned & Indexed a discharge summary
Checked voicemails
Patient asks to speak directly to MD
Patient is upset about balance
Patient arrives >10 min late to appt
Transferred call to CNAV
Patient mistakes us for COSA
Signed patient up for portal
Collected 5 on-account payments
Patient requests lab/immun. records
Patient does not know their insurance
Patient needs appt with CLS this week
Completed insurance eligibility
Patient asks, "Did I just talk to you on the phone"?
New patient no shows
Patient needs info to upload docs
Patient asks to have copay billed
Scheduled 3 new patients
Patient needs FMLA/disability forms filled out same day
