Newpatientno showsPatienthasbalance>$200Patientrequestslab/immun.recordsFamily of2+ comesin forapptsPatientmistakesus forCOSAPatientneeds infoto uploaddocsCreate 3actions toEHRHelpdeskand/or billingCompletedinsuranceeligibilityRescheduledpatient apptPatientarrives >10min late toapptSignedpatient upfor portalScheduled3 newpatientsPatient asksto havecopay billedPatient asks,"Did I justtalk to youon thephone"?Patient doesnot haveinsurance cardavailable whenrequestedPatient needsFMLA/disabilityforms filled outsame dayPatient isupsetaboutbalanceScanned &Indexed adischargesummaryTransferredcall toCNAVCheckedvoicemailsPatientneeds apptwith CLSthis weekPatientdoes notknow theirinsuranceCollected5 on-accountpaymentsPatient asksto speakdirectly toMDNewpatientno showsPatienthasbalance>$200Patientrequestslab/immun.recordsFamily of2+ comesin forapptsPatientmistakesus forCOSAPatientneeds infoto uploaddocsCreate 3actions toEHRHelpdeskand/or billingCompletedinsuranceeligibilityRescheduledpatient apptPatientarrives >10min late toapptSignedpatient upfor portalScheduled3 newpatientsPatient asksto havecopay billedPatient asks,"Did I justtalk to youon thephone"?Patient doesnot haveinsurance cardavailable whenrequestedPatient needsFMLA/disabilityforms filled outsame dayPatient isupsetaboutbalanceScanned &Indexed adischargesummaryTransferredcall toCNAVCheckedvoicemailsPatientneeds apptwith CLSthis weekPatientdoes notknow theirinsuranceCollected5 on-accountpaymentsPatient asksto speakdirectly toMD

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New patient no shows
  2. Patient has balance >$200
  3. Patient requests lab/immun. records
  4. Family of 2+ comes in for appts
  5. Patient mistakes us for COSA
  6. Patient needs info to upload docs
  7. Create 3 actions to EHR Helpdesk and/or billing
  8. Completed insurance eligibility
  9. Rescheduled patient appt
  10. Patient arrives >10 min late to appt
  11. Signed patient up for portal
  12. Scheduled 3 new patients
  13. Patient asks to have copay billed
  14. Patient asks, "Did I just talk to you on the phone"?
  15. Patient does not have insurance card available when requested
  16. Patient needs FMLA/disability forms filled out same day
  17. Patient is upset about balance
  18. Scanned & Indexed a discharge summary
  19. Transferred call to CNAV
  20. Checked voicemails
  21. Patient needs appt with CLS this week
  22. Patient does not know their insurance
  23. Collected 5 on-account payments
  24. Patient asks to speak directly to MD