Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Create 3 actions to EHR Helpdesk and/or billing
2. Scheduled 3 new patients
3. Transferred call to CNAV
4. Patient asks, "Did I just talk to you on the phone"?
5. Checked voicemails
6. Rescheduled patient appt
7. Patient has balance >$200
8. Scanned & Indexed a discharge summary
9. Patient needs appt with CLS this week
10. Family of 2+ comes in for appts
11. Patient asks to have copay billed
12. Patient does not have insurance card available when requested
13. Patient asks to speak directly to MD
14. Patient mistakes us for COSA
15. Patient needs FMLA/disability forms filled out same day
16. Signed patient up for portal
17. Patient needs info to upload docs
18. Patient does not know their insurance
19. New patient no shows
20. Patient requests lab/immun. records
21. Patient is upset about balance
22. Patient arrives >10 min late to appt
23. Completed insurance eligibility
24. Collected 5 on-account payments