Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. New patient no shows
2. Patient has balance >$200
3. Patient requests lab/immun. records
4. Family of 2+ comes in for appts
5. Patient mistakes us for COSA
6. Patient needs info to upload docs
7. Create 3 actions to EHR Helpdesk and/or billing
8. Completed insurance eligibility
9. Rescheduled patient appt
10. Patient arrives >10 min late to appt
11. Signed patient up for portal
12. Scheduled 3 new patients
13. Patient asks to have copay billed
14. Patient asks, "Did I just talk to you on the phone"?
15. Patient does not have insurance card available when requested
16. Patient needs FMLA/disability forms filled out same day
17. Patient is upset about balance
18. Scanned & Indexed a discharge summary
19. Transferred call to CNAV
20. Checked voicemails
21. Patient needs appt with CLS this week
22. Patient does not know their insurance
23. Collected 5 on-account payments
24. Patient asks to speak directly to MD