CompletedinsuranceeligibilityPatient doesnot haveinsurance cardavailable whenrequestedPatient asks,"Did I justtalk to youon thephone"?Patienthasbalance>$200Transferredcall toCNAVPatient asksto speakdirectly toMDPatientarrives >10min late toapptCollected5 on-accountpaymentsCheckedvoicemailsRescheduledpatient apptPatient isupsetaboutbalanceCreate 3actions toEHRHelpdeskand/or billingNewpatientno showsPatientmistakesus forCOSAPatientrequestslab/immun.recordsPatientneeds infoto uploaddocsPatientdoes notknow theirinsuranceFamily of2+ comesin forapptsScanned &Indexed adischargesummarySignedpatient upfor portalPatient asksto havecopay billedPatientneeds apptwith CLSthis weekScheduled3 newpatientsPatient needsFMLA/disabilityforms filled outsame dayCompletedinsuranceeligibilityPatient doesnot haveinsurance cardavailable whenrequestedPatient asks,"Did I justtalk to youon thephone"?Patienthasbalance>$200Transferredcall toCNAVPatient asksto speakdirectly toMDPatientarrives >10min late toapptCollected5 on-accountpaymentsCheckedvoicemailsRescheduledpatient apptPatient isupsetaboutbalanceCreate 3actions toEHRHelpdeskand/or billingNewpatientno showsPatientmistakesus forCOSAPatientrequestslab/immun.recordsPatientneeds infoto uploaddocsPatientdoes notknow theirinsuranceFamily of2+ comesin forapptsScanned &Indexed adischargesummarySignedpatient upfor portalPatient asksto havecopay billedPatientneeds apptwith CLSthis weekScheduled3 newpatientsPatient needsFMLA/disabilityforms filled outsame day

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed insurance eligibility
  2. Patient does not have insurance card available when requested
  3. Patient asks, "Did I just talk to you on the phone"?
  4. Patient has balance >$200
  5. Transferred call to CNAV
  6. Patient asks to speak directly to MD
  7. Patient arrives >10 min late to appt
  8. Collected 5 on-account payments
  9. Checked voicemails
  10. Rescheduled patient appt
  11. Patient is upset about balance
  12. Create 3 actions to EHR Helpdesk and/or billing
  13. New patient no shows
  14. Patient mistakes us for COSA
  15. Patient requests lab/immun. records
  16. Patient needs info to upload docs
  17. Patient does not know their insurance
  18. Family of 2+ comes in for appts
  19. Scanned & Indexed a discharge summary
  20. Signed patient up for portal
  21. Patient asks to have copay billed
  22. Patient needs appt with CLS this week
  23. Scheduled 3 new patients
  24. Patient needs FMLA/disability forms filled out same day