Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Rescheduled patient appt
2. Patient asks to speak directly to MD
3. Patient needs info to upload docs
4. New patient no shows
5. Patient is upset about balance
6. Patient needs appt with CLS this week
7. Checked voicemails
8. Patient asks, "Did I just talk to you on the phone"?
9. Transferred call to CNAV
10. Patient needs FMLA/disability forms filled out same day
11. Create 3 actions to EHR Helpdesk and/or billing
12. Patient arrives >10 min late to appt
13. Patient requests lab/immun. records
14. Completed insurance eligibility
15. Patient does not have insurance card available when requested
16. Patient mistakes us for COSA
17. Patient has balance >$200
18. Signed patient up for portal
19. Patient does not know their insurance
20. Scanned & Indexed a discharge summary
21. Patient asks to have copay billed
22. Family of 2+ comes in for appts
23. Scheduled 3 new patients
24. Collected 5 on-account payments