Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Completed insurance eligibility
2. Patient asks to have copay billed
3. Patient needs appt with CLS this week
4. New patient no shows
5. Patient asks, "Did I just talk to you on the phone"?
6. Patient does not have insurance card available when requested
7. Patient arrives >10 min late to appt
8. Rescheduled patient appt
9. Patient needs info to upload docs
10. Scheduled 3 new patients
11. Collected 5 on-account payments
12. Patient asks to speak directly to MD
13. Patient needs FMLA/disability forms filled out same day
14. Patient does not know their insurance
15. Family of 2+ comes in for appts
16. Signed patient up for portal
17. Checked voicemails
18. Patient requests lab/immun. records
19. Transferred call to CNAV
20. Patient mistakes us for COSA
21. Scanned & Indexed a discharge summary
22. Patient is upset about balance
23. Patient has balance >$200
24. Create 3 actions to EHR Helpdesk and/or billing