(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient has balance >$200
Collected 5 on-account payments
Rescheduled patient appt
New patient no shows
Create 3 actions to EHR Helpdesk and/or billing
Patient mistakes us for COSA
Patient asks to have copay billed
Family of 2+ comes in for appts
Patient is upset about balance
Scanned & Indexed a discharge summary
Patient needs FMLA/disability forms filled out same day
Completed insurance eligibility
Patient needs appt with CLS this week
Transferred call to CNAV
Patient arrives >10 min late to appt
Patient does not know their insurance
Patient asks, "Did I just talk to you on the phone"?
Checked voicemails
Patient requests lab/immun. records
Patient needs info to upload docs
Patient asks to speak directly to MD
Scheduled 3 new patients
Patient does not have insurance card available when requested
