Patient asksto havecopay billedCollected5 on-accountpaymentsPatientarrives >10min late toapptPatientneeds infoto uploaddocsPatient needsFMLA/disabilityforms filled outsame dayCreate 3actions toEHRHelpdeskand/or billingRescheduledpatient apptPatienthasbalance>$200Patient asksto speakdirectly toMDScanned &Indexed adischargesummaryCheckedvoicemailsNewpatientno showsCompletedinsuranceeligibilityPatient asks,"Did I justtalk to youon thephone"?Patientneeds apptwith CLSthis weekScheduled3 newpatientsPatientrequestslab/immun.recordsPatient doesnot haveinsurance cardavailable whenrequestedPatient isupsetaboutbalanceFamily of2+ comesin forapptsPatientmistakesus forCOSAPatientdoes notknow theirinsuranceTransferredcall toCNAVSignedpatient upfor portalPatient asksto havecopay billedCollected5 on-accountpaymentsPatientarrives >10min late toapptPatientneeds infoto uploaddocsPatient needsFMLA/disabilityforms filled outsame dayCreate 3actions toEHRHelpdeskand/or billingRescheduledpatient apptPatienthasbalance>$200Patient asksto speakdirectly toMDScanned &Indexed adischargesummaryCheckedvoicemailsNewpatientno showsCompletedinsuranceeligibilityPatient asks,"Did I justtalk to youon thephone"?Patientneeds apptwith CLSthis weekScheduled3 newpatientsPatientrequestslab/immun.recordsPatient doesnot haveinsurance cardavailable whenrequestedPatient isupsetaboutbalanceFamily of2+ comesin forapptsPatientmistakesus forCOSAPatientdoes notknow theirinsuranceTransferredcall toCNAVSignedpatient upfor portal

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient asks to have copay billed
  2. Collected 5 on-account payments
  3. Patient arrives >10 min late to appt
  4. Patient needs info to upload docs
  5. Patient needs FMLA/disability forms filled out same day
  6. Create 3 actions to EHR Helpdesk and/or billing
  7. Rescheduled patient appt
  8. Patient has balance >$200
  9. Patient asks to speak directly to MD
  10. Scanned & Indexed a discharge summary
  11. Checked voicemails
  12. New patient no shows
  13. Completed insurance eligibility
  14. Patient asks, "Did I just talk to you on the phone"?
  15. Patient needs appt with CLS this week
  16. Scheduled 3 new patients
  17. Patient requests lab/immun. records
  18. Patient does not have insurance card available when requested
  19. Patient is upset about balance
  20. Family of 2+ comes in for appts
  21. Patient mistakes us for COSA
  22. Patient does not know their insurance
  23. Transferred call to CNAV
  24. Signed patient up for portal