(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Completed insurance eligibility
Patient does not have insurance card available when requested
Patient asks, "Did I just talk to you on the phone"?
Patient has balance >$200
Transferred call to CNAV
Patient asks to speak directly to MD
Patient arrives >10 min late to appt
Collected 5 on-account payments
Checked voicemails
Rescheduled patient appt
Patient is upset about balance
Create 3 actions to EHR Helpdesk and/or billing
New patient no shows
Patient mistakes us for COSA
Patient requests lab/immun. records
Patient needs info to upload docs
Patient does not know their insurance
Family of 2+ comes in for appts
Scanned & Indexed a discharge summary
Signed patient up for portal
Patient asks to have copay billed
Patient needs appt with CLS this week
Scheduled 3 new patients
Patient needs FMLA/disability forms filled out same day
