Rescheduledpatient apptPatient asksto speakdirectly toMDPatientneeds infoto uploaddocsNewpatientno showsPatient isupsetaboutbalancePatientneeds apptwith CLSthis weekCheckedvoicemailsPatient asks,"Did I justtalk to youon thephone"?Transferredcall toCNAVPatient needsFMLA/disabilityforms filled outsame dayCreate 3actions toEHRHelpdeskand/or billingPatientarrives >10min late toapptPatientrequestslab/immun.recordsCompletedinsuranceeligibilityPatient doesnot haveinsurance cardavailable whenrequestedPatientmistakesus forCOSAPatienthasbalance>$200Signedpatient upfor portalPatientdoes notknow theirinsuranceScanned &Indexed adischargesummaryPatient asksto havecopay billedFamily of2+ comesin forapptsScheduled3 newpatientsCollected5 on-accountpaymentsRescheduledpatient apptPatient asksto speakdirectly toMDPatientneeds infoto uploaddocsNewpatientno showsPatient isupsetaboutbalancePatientneeds apptwith CLSthis weekCheckedvoicemailsPatient asks,"Did I justtalk to youon thephone"?Transferredcall toCNAVPatient needsFMLA/disabilityforms filled outsame dayCreate 3actions toEHRHelpdeskand/or billingPatientarrives >10min late toapptPatientrequestslab/immun.recordsCompletedinsuranceeligibilityPatient doesnot haveinsurance cardavailable whenrequestedPatientmistakesus forCOSAPatienthasbalance>$200Signedpatient upfor portalPatientdoes notknow theirinsuranceScanned &Indexed adischargesummaryPatient asksto havecopay billedFamily of2+ comesin forapptsScheduled3 newpatientsCollected5 on-accountpayments

Patient Service Rep Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rescheduled patient appt
  2. Patient asks to speak directly to MD
  3. Patient needs info to upload docs
  4. New patient no shows
  5. Patient is upset about balance
  6. Patient needs appt with CLS this week
  7. Checked voicemails
  8. Patient asks, "Did I just talk to you on the phone"?
  9. Transferred call to CNAV
  10. Patient needs FMLA/disability forms filled out same day
  11. Create 3 actions to EHR Helpdesk and/or billing
  12. Patient arrives >10 min late to appt
  13. Patient requests lab/immun. records
  14. Completed insurance eligibility
  15. Patient does not have insurance card available when requested
  16. Patient mistakes us for COSA
  17. Patient has balance >$200
  18. Signed patient up for portal
  19. Patient does not know their insurance
  20. Scanned & Indexed a discharge summary
  21. Patient asks to have copay billed
  22. Family of 2+ comes in for appts
  23. Scheduled 3 new patients
  24. Collected 5 on-account payments