(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collected 200% DDC
(past due & current)
Acknowledged
the customer's effort
Related to the customer's reason for calling
Customer ends the call with
"Mahalo"
Strong Recap
Asked the sentiment question on 5 calls in a row
Sent customer self-help link(s)
Let the customer know what you CAN do for them
AAL
Thanked a military customer for their family's service
Tenure shout-out for a customer over 20 years
Watch Offer
Resolved a tech issue through
The Fix
Made your customer laugh
Saved a line from cancel
Used the customer's name 3 times on the call
Added 2+ lines on a single call
Began the call with an
upbeat tone
Integrated NBA verbiage into the call
Tablet
Offer
Less than 2 minute hold time while in QQ
Customer says they'll take care of you if you're on the island
Sincerely thanked the customer for waiting through the hold time