(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"hold on while I get a pen"
customer calls you the wrong name
customer hangs up w/o saying goodbye
loud/painful feedback on the line
customer tells you they're computer illiterate
complete three separate requests in one call
use the word "spectacular" during a call
customer calls you awesome/the best/something similar
