Confirm checkand depositimages areavailable inaccount detailsVerify you canlog in to CSRassist usingan existinglogin IDVerify thecancelledPREFUNDINGtransaction doesnot processnext dayAfter logging intoCSR assist, verifyyou can seeappropriateaccounts forseveral customersVerify you cancancel aPREFUNDINGtransactionand thattransaction doesnot processnext day Verify anapprovedrecurringtransactionseries canbe cancelledVerify balance(positive/negative),transactionformatting, andpage totalsLarge customer(s):CSR assist on alarge customer in toensure accountinformation loads in areasonable amountof timeConfirm checkand depositimages areavailable inaccount detailsVerify you canlog in to CSRassist usingan existinglogin IDVerify thecancelledPREFUNDINGtransaction doesnot processnext dayAfter logging intoCSR assist, verifyyou can seeappropriateaccounts forseveral customersVerify you cancancel aPREFUNDINGtransactionand thattransaction doesnot processnext day Verify anapprovedrecurringtransactionseries canbe cancelledVerify balance(positive/negative),transactionformatting, andpage totalsLarge customer(s):CSR assist on alarge customer in toensure accountinformation loads in areasonable amountof time

CoA Commercial Test Script - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm check and deposit images are available in account details
  2. Verify you can log in to CSR assist using an existing login ID
  3. Verify the cancelled PREFUNDING transaction does not process next day
  4. After logging into CSR assist, verify you can see appropriate accounts for several customers
  5. Verify you can cancel a PREFUNDING transaction and that transaction does not process next day
  6. Verify an approved recurring transaction series can be cancelled
  7. Verify balance (positive/negative), transaction formatting, and page totals
  8. Large customer(s): CSR assist on a large customer in to ensure account information loads in a reasonable amount of time