(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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states that Issue was resolved prior, but does not know when or how
Hangs up and calls again to get someone who will give another answer
"Do I have to be on the phone for this?"
Calls back for same solution within same day
"Can I go back to the old version?"
"I have a Quick &/or Simple
Question"
"But My Coworker
Has Access"
Ask a complex Question.
Answers with"Yes"
Has had an issue for months, but now its a rush
Outlook:
How do I Share a Mailbox?
Does not know their username
"I Have always done it this way"
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
"Who submits my tickets?"
"I have to go to a meeting soon."
"How Long will this take?"
"Can you just do it for me?"
Forgot Password after vacation
"I already rebooted"
Uptime: 34 days 10 hrs
"Do I have to do this all the time?"
Solved Issue by Rebooting
Calls about softphone issues from softphone
Calls in for a printer, but does not know the name for said printer
