EmpathyThankyouCould youanswer asmallsurveyDo notignoreLet mecheckfor youNextcustomerpleaseTone ofvoiceCan IhelpbodylanguageI will seewhat Ican doIunderstandHelloFacialexpressionsStaycalmListenOuropeninghours arePatienceGoodbyeFree!SmileEmpathyThankyouCould youanswer asmallsurveyDo notignoreLet mecheckfor youNextcustomerpleaseTone ofvoiceCan IhelpbodylanguageI will seewhat Ican doIunderstandHelloFacialexpressionsStaycalmListenOuropeninghours arePatienceGoodbyeFree!Smile

Customer service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Thank you
  3. Could you answer a small survey
  4. Do not ignore
  5. Let me check for you
  6. Next customer please
  7. Tone of voice
  8. Can I help
  9. body language
  10. I will see what I can do
  11. I understand
  12. Hello
  13. Facial expressions
  14. Stay calm
  15. Listen
  16. Our opening hours are
  17. Patience
  18. Good bye
  19. Free!
  20. Smile