Entered aserviceticket forHVACSentcustomerastatementSent acustomeran invoiceExplainedwhy acustomerwas gettinglate feesEntered aserviceticket forplumbingReceived anupdated COIfromcustomerUpdatedAPemailTookmore than30 callsAssistedwith abillingquestionwarmtransferred6 timesconfirmeda deliverydate on acall backGot acall fromCanadaThanked 20customersfor theirbusinessTold acustomertheir returndateSpanishspeakingcallerUpdatedPOnumberEntereda returnleadTold acustomertheir deliverydatetransferreda sales leadsuccessfullyEntered aRelocationReceivedanduploadedcontract fromcustomerExplainedan initialinvoice tocustomerAsked aSME forhelpDid CAinstead ofBillingcaseEntered aserviceticket forHVACSentcustomerastatementSent acustomeran invoiceExplainedwhy acustomerwas gettinglate feesEntered aserviceticket forplumbingReceived anupdated COIfromcustomerUpdatedAPemailTookmore than30 callsAssistedwith abillingquestionwarmtransferred6 timesconfirmeda deliverydate on acall backGot acall fromCanadaThanked 20customersfor theirbusinessTold acustomertheir returndateSpanishspeakingcallerUpdatedPOnumberEntereda returnleadTold acustomertheir deliverydatetransferreda sales leadsuccessfullyEntered aRelocationReceivedanduploadedcontract fromcustomerExplainedan initialinvoice tocustomerAsked aSME forhelpDid CAinstead ofBillingcase

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Entered a service ticket for HVAC
  2. Sent customer a statement
  3. Sent a customer an invoice
  4. Explained why a customer was getting late fees
  5. Entered a service ticket for plumbing
  6. Received an updated COI from customer
  7. Updated AP email
  8. Took more than 30 calls
  9. Assisted with a billing question
  10. warm transferred 6 times
  11. confirmed a delivery date on a call back
  12. Got a call from Canada
  13. Thanked 20 customers for their business
  14. Told a customer their return date
  15. Spanish speaking caller
  16. Updated PO number
  17. Entered a return lead
  18. Told a customer their delivery date
  19. transferred a sales lead successfully
  20. Entered a Relocation
  21. Received and uploaded contract from customer
  22. Explained an initial invoice to customer
  23. Asked a SME for help
  24. Did CA instead of Billing case