Thanked 20customersfor theirbusinessReceived anupdated COIfromcustomerUpdatedAPemailtransferreda sales leadsuccessfullyDid CAinstead ofBillingcaseSentcustomerastatementUpdatedPOnumberconfirmeda deliverydate on acall backTold acustomertheir returndateAssistedwith abillingquestionGot acall fromCanadaReceivedanduploadedcontract fromcustomerEntered aRelocationwarmtransferred6 timesAsked aSME forhelpEntered aserviceticket forplumbingTold acustomertheir deliverydateExplainedwhy acustomerwas gettinglate feesSent acustomeran invoiceEntered aserviceticket forHVACSpanishspeakingcallerEntereda returnleadTookmore than30 callsExplainedan initialinvoice tocustomerThanked 20customersfor theirbusinessReceived anupdated COIfromcustomerUpdatedAPemailtransferreda sales leadsuccessfullyDid CAinstead ofBillingcaseSentcustomerastatementUpdatedPOnumberconfirmeda deliverydate on acall backTold acustomertheir returndateAssistedwith abillingquestionGot acall fromCanadaReceivedanduploadedcontract fromcustomerEntered aRelocationwarmtransferred6 timesAsked aSME forhelpEntered aserviceticket forplumbingTold acustomertheir deliverydateExplainedwhy acustomerwas gettinglate feesSent acustomeran invoiceEntered aserviceticket forHVACSpanishspeakingcallerEntereda returnleadTookmore than30 callsExplainedan initialinvoice tocustomer

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked 20 customers for their business
  2. Received an updated COI from customer
  3. Updated AP email
  4. transferred a sales lead successfully
  5. Did CA instead of Billing case
  6. Sent customer a statement
  7. Updated PO number
  8. confirmed a delivery date on a call back
  9. Told a customer their return date
  10. Assisted with a billing question
  11. Got a call from Canada
  12. Received and uploaded contract from customer
  13. Entered a Relocation
  14. warm transferred 6 times
  15. Asked a SME for help
  16. Entered a service ticket for plumbing
  17. Told a customer their delivery date
  18. Explained why a customer was getting late fees
  19. Sent a customer an invoice
  20. Entered a service ticket for HVAC
  21. Spanish speaking caller
  22. Entered a return lead
  23. Took more than 30 calls
  24. Explained an initial invoice to customer