Thanked 20customersfor theirbusinessUpdatedPOnumberDid CAinstead ofBillingcaseUpdatedAPemailEntereda returnleadExplainedan initialinvoice tocustomerAsked aSME forhelpExplainedwhy acustomerwas gettinglate feesReceived anupdated COIfromcustomerSentcustomerastatementTold acustomertheir deliverydatewarmtransferred6 timesEntered aserviceticket forplumbingEntered aserviceticket forHVACSpanishspeakingcallerEntered aRelocationReceivedanduploadedcontract fromcustomerconfirmeda deliverydate on acall backTold acustomertheir returndateTookmore than30 callstransferreda sales leadsuccessfullyAssistedwith abillingquestionGot acall fromCanadaSent acustomeran invoiceThanked 20customersfor theirbusinessUpdatedPOnumberDid CAinstead ofBillingcaseUpdatedAPemailEntereda returnleadExplainedan initialinvoice tocustomerAsked aSME forhelpExplainedwhy acustomerwas gettinglate feesReceived anupdated COIfromcustomerSentcustomerastatementTold acustomertheir deliverydatewarmtransferred6 timesEntered aserviceticket forplumbingEntered aserviceticket forHVACSpanishspeakingcallerEntered aRelocationReceivedanduploadedcontract fromcustomerconfirmeda deliverydate on acall backTold acustomertheir returndateTookmore than30 callstransferreda sales leadsuccessfullyAssistedwith abillingquestionGot acall fromCanadaSent acustomeran invoice

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked 20 customers for their business
  2. Updated PO number
  3. Did CA instead of Billing case
  4. Updated AP email
  5. Entered a return lead
  6. Explained an initial invoice to customer
  7. Asked a SME for help
  8. Explained why a customer was getting late fees
  9. Received an updated COI from customer
  10. Sent customer a statement
  11. Told a customer their delivery date
  12. warm transferred 6 times
  13. Entered a service ticket for plumbing
  14. Entered a service ticket for HVAC
  15. Spanish speaking caller
  16. Entered a Relocation
  17. Received and uploaded contract from customer
  18. confirmed a delivery date on a call back
  19. Told a customer their return date
  20. Took more than 30 calls
  21. transferred a sales lead successfully
  22. Assisted with a billing question
  23. Got a call from Canada
  24. Sent a customer an invoice