Received anupdated COIfromcustomerEntered aRelocationAsked aSME forhelpSpanishspeakingcallerEntereda returnleadTold acustomertheir returndateAssistedwith abillingquestionExplainedwhy acustomerwas gettinglate feesUpdatedPOnumberwarmtransferred6 timestransferreda sales leadsuccessfullyGot acall fromCanadaUpdatedAPemailSentcustomerastatementEntered aserviceticket forHVACSent acustomeran invoiceTookmore than30 callsconfirmeda deliverydate on acall backEntered aserviceticket forplumbingTold acustomertheir deliverydateThanked 20customersfor theirbusinessDid CAinstead ofBillingcaseExplainedan initialinvoice tocustomerReceivedanduploadedcontract fromcustomerReceived anupdated COIfromcustomerEntered aRelocationAsked aSME forhelpSpanishspeakingcallerEntereda returnleadTold acustomertheir returndateAssistedwith abillingquestionExplainedwhy acustomerwas gettinglate feesUpdatedPOnumberwarmtransferred6 timestransferreda sales leadsuccessfullyGot acall fromCanadaUpdatedAPemailSentcustomerastatementEntered aserviceticket forHVACSent acustomeran invoiceTookmore than30 callsconfirmeda deliverydate on acall backEntered aserviceticket forplumbingTold acustomertheir deliverydateThanked 20customersfor theirbusinessDid CAinstead ofBillingcaseExplainedan initialinvoice tocustomerReceivedanduploadedcontract fromcustomer

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received an updated COI from customer
  2. Entered a Relocation
  3. Asked a SME for help
  4. Spanish speaking caller
  5. Entered a return lead
  6. Told a customer their return date
  7. Assisted with a billing question
  8. Explained why a customer was getting late fees
  9. Updated PO number
  10. warm transferred 6 times
  11. transferred a sales lead successfully
  12. Got a call from Canada
  13. Updated AP email
  14. Sent customer a statement
  15. Entered a service ticket for HVAC
  16. Sent a customer an invoice
  17. Took more than 30 calls
  18. confirmed a delivery date on a call back
  19. Entered a service ticket for plumbing
  20. Told a customer their delivery date
  21. Thanked 20 customers for their business
  22. Did CA instead of Billing case
  23. Explained an initial invoice to customer
  24. Received and uploaded contract from customer