Assistedwith abillingquestionTold acustomertheir returndateReceived anupdated COIfromcustomerSent acustomeran invoiceEntered aserviceticket forplumbingUpdatedAPemailTookmore than30 callsAsked aSME forhelpTold acustomertheir deliverydateReceivedanduploadedcontract fromcustomerThanked 20customersfor theirbusinessEntered aRelocationExplainedan initialinvoice tocustomerSpanishspeakingcallerconfirmeda deliverydate on acall backtransferreda sales leadsuccessfullyEntereda returnleadEntered aserviceticket forHVACUpdatedPOnumberDid CAinstead ofBillingcaseExplainedwhy acustomerwas gettinglate feesSentcustomerastatementGot acall fromCanadawarmtransferred6 timesAssistedwith abillingquestionTold acustomertheir returndateReceived anupdated COIfromcustomerSent acustomeran invoiceEntered aserviceticket forplumbingUpdatedAPemailTookmore than30 callsAsked aSME forhelpTold acustomertheir deliverydateReceivedanduploadedcontract fromcustomerThanked 20customersfor theirbusinessEntered aRelocationExplainedan initialinvoice tocustomerSpanishspeakingcallerconfirmeda deliverydate on acall backtransferreda sales leadsuccessfullyEntereda returnleadEntered aserviceticket forHVACUpdatedPOnumberDid CAinstead ofBillingcaseExplainedwhy acustomerwas gettinglate feesSentcustomerastatementGot acall fromCanadawarmtransferred6 times

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with a billing question
  2. Told a customer their return date
  3. Received an updated COI from customer
  4. Sent a customer an invoice
  5. Entered a service ticket for plumbing
  6. Updated AP email
  7. Took more than 30 calls
  8. Asked a SME for help
  9. Told a customer their delivery date
  10. Received and uploaded contract from customer
  11. Thanked 20 customers for their business
  12. Entered a Relocation
  13. Explained an initial invoice to customer
  14. Spanish speaking caller
  15. confirmed a delivery date on a call back
  16. transferred a sales lead successfully
  17. Entered a return lead
  18. Entered a service ticket for HVAC
  19. Updated PO number
  20. Did CA instead of Billing case
  21. Explained why a customer was getting late fees
  22. Sent customer a statement
  23. Got a call from Canada
  24. warm transferred 6 times