Asked aSME forhelpTold acustomertheir returndateEntered aRelocationExplainedan initialinvoice tocustomerSent acustomeran invoiceTold acustomertheir deliverydateThanked 20customersfor theirbusinessGot acall fromCanadaconfirmeda deliverydate on acall backDid CAinstead ofBillingcaseSpanishspeakingcallerEntered aserviceticket forplumbingtransferreda sales leadsuccessfullyAssistedwith abillingquestionEntered aserviceticket forHVACReceived anupdated COIfromcustomerUpdatedPOnumberwarmtransferred6 timesExplainedwhy acustomerwas gettinglate feesTookmore than30 callsReceivedanduploadedcontract fromcustomerEntereda returnleadSentcustomerastatementUpdatedAPemailAsked aSME forhelpTold acustomertheir returndateEntered aRelocationExplainedan initialinvoice tocustomerSent acustomeran invoiceTold acustomertheir deliverydateThanked 20customersfor theirbusinessGot acall fromCanadaconfirmeda deliverydate on acall backDid CAinstead ofBillingcaseSpanishspeakingcallerEntered aserviceticket forplumbingtransferreda sales leadsuccessfullyAssistedwith abillingquestionEntered aserviceticket forHVACReceived anupdated COIfromcustomerUpdatedPOnumberwarmtransferred6 timesExplainedwhy acustomerwas gettinglate feesTookmore than30 callsReceivedanduploadedcontract fromcustomerEntereda returnleadSentcustomerastatementUpdatedAPemail

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked a SME for help
  2. Told a customer their return date
  3. Entered a Relocation
  4. Explained an initial invoice to customer
  5. Sent a customer an invoice
  6. Told a customer their delivery date
  7. Thanked 20 customers for their business
  8. Got a call from Canada
  9. confirmed a delivery date on a call back
  10. Did CA instead of Billing case
  11. Spanish speaking caller
  12. Entered a service ticket for plumbing
  13. transferred a sales lead successfully
  14. Assisted with a billing question
  15. Entered a service ticket for HVAC
  16. Received an updated COI from customer
  17. Updated PO number
  18. warm transferred 6 times
  19. Explained why a customer was getting late fees
  20. Took more than 30 calls
  21. Received and uploaded contract from customer
  22. Entered a return lead
  23. Sent customer a statement
  24. Updated AP email