Received anupdated COIfromcustomerTold acustomertheir deliverydateUpdatedAPemailTookmore than30 callsEntered aserviceticket forplumbingEntered aserviceticket forHVACEntered aRelocationSentcustomerastatementEntereda returnleadDid CAinstead ofBillingcaseconfirmeda deliverydate on acall backThanked 20customersfor theirbusinesswarmtransferred6 timesSent acustomeran invoiceReceivedanduploadedcontract fromcustomertransferreda sales leadsuccessfullyExplainedwhy acustomerwas gettinglate feesGot acall fromCanadaExplainedan initialinvoice tocustomerAssistedwith abillingquestionUpdatedPOnumberSpanishspeakingcallerTold acustomertheir returndateAsked aSME forhelpReceived anupdated COIfromcustomerTold acustomertheir deliverydateUpdatedAPemailTookmore than30 callsEntered aserviceticket forplumbingEntered aserviceticket forHVACEntered aRelocationSentcustomerastatementEntereda returnleadDid CAinstead ofBillingcaseconfirmeda deliverydate on acall backThanked 20customersfor theirbusinesswarmtransferred6 timesSent acustomeran invoiceReceivedanduploadedcontract fromcustomertransferreda sales leadsuccessfullyExplainedwhy acustomerwas gettinglate feesGot acall fromCanadaExplainedan initialinvoice tocustomerAssistedwith abillingquestionUpdatedPOnumberSpanishspeakingcallerTold acustomertheir returndateAsked aSME forhelp

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received an updated COI from customer
  2. Told a customer their delivery date
  3. Updated AP email
  4. Took more than 30 calls
  5. Entered a service ticket for plumbing
  6. Entered a service ticket for HVAC
  7. Entered a Relocation
  8. Sent customer a statement
  9. Entered a return lead
  10. Did CA instead of Billing case
  11. confirmed a delivery date on a call back
  12. Thanked 20 customers for their business
  13. warm transferred 6 times
  14. Sent a customer an invoice
  15. Received and uploaded contract from customer
  16. transferred a sales lead successfully
  17. Explained why a customer was getting late fees
  18. Got a call from Canada
  19. Explained an initial invoice to customer
  20. Assisted with a billing question
  21. Updated PO number
  22. Spanish speaking caller
  23. Told a customer their return date
  24. Asked a SME for help