Told acustomertheir deliverydateEntereda returnleadUpdatedAPemailEntered aserviceticket forplumbingAsked aSME forhelpEntered aRelocationAssistedwith abillingquestiontransferreda sales leadsuccessfullyDid CAinstead ofBillingcaseSpanishspeakingcallerSentcustomerastatementEntered aserviceticket forHVACwarmtransferred6 timesExplainedan initialinvoice tocustomerSent acustomeran invoiceconfirmeda deliverydate on acall backTold acustomertheir returndateThanked 20customersfor theirbusinessReceivedanduploadedcontract fromcustomerExplainedwhy acustomerwas gettinglate feesTookmore than30 callsReceived anupdated COIfromcustomerGot acall fromCanadaUpdatedPOnumberTold acustomertheir deliverydateEntereda returnleadUpdatedAPemailEntered aserviceticket forplumbingAsked aSME forhelpEntered aRelocationAssistedwith abillingquestiontransferreda sales leadsuccessfullyDid CAinstead ofBillingcaseSpanishspeakingcallerSentcustomerastatementEntered aserviceticket forHVACwarmtransferred6 timesExplainedan initialinvoice tocustomerSent acustomeran invoiceconfirmeda deliverydate on acall backTold acustomertheir returndateThanked 20customersfor theirbusinessReceivedanduploadedcontract fromcustomerExplainedwhy acustomerwas gettinglate feesTookmore than30 callsReceived anupdated COIfromcustomerGot acall fromCanadaUpdatedPOnumber

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told a customer their delivery date
  2. Entered a return lead
  3. Updated AP email
  4. Entered a service ticket for plumbing
  5. Asked a SME for help
  6. Entered a Relocation
  7. Assisted with a billing question
  8. transferred a sales lead successfully
  9. Did CA instead of Billing case
  10. Spanish speaking caller
  11. Sent customer a statement
  12. Entered a service ticket for HVAC
  13. warm transferred 6 times
  14. Explained an initial invoice to customer
  15. Sent a customer an invoice
  16. confirmed a delivery date on a call back
  17. Told a customer their return date
  18. Thanked 20 customers for their business
  19. Received and uploaded contract from customer
  20. Explained why a customer was getting late fees
  21. Took more than 30 calls
  22. Received an updated COI from customer
  23. Got a call from Canada
  24. Updated PO number