Entered aRelocationSpanishspeakingcallerTold acustomertheir returndateSent acustomeran invoiceTookmore than30 callsEntereda returnleadReceivedanduploadedcontract fromcustomerEntered aserviceticket forplumbingTold acustomertheir deliverydateAsked aSME forhelpconfirmeda deliverydate on acall backEntered aserviceticket forHVACExplainedan initialinvoice tocustomerDid CAinstead ofBillingcasewarmtransferred6 timesUpdatedAPemailAssistedwith abillingquestionThanked 20customersfor theirbusinessUpdatedPOnumberGot acall fromCanadatransferreda sales leadsuccessfullyExplainedwhy acustomerwas gettinglate feesSentcustomerastatementReceived anupdated COIfromcustomerEntered aRelocationSpanishspeakingcallerTold acustomertheir returndateSent acustomeran invoiceTookmore than30 callsEntereda returnleadReceivedanduploadedcontract fromcustomerEntered aserviceticket forplumbingTold acustomertheir deliverydateAsked aSME forhelpconfirmeda deliverydate on acall backEntered aserviceticket forHVACExplainedan initialinvoice tocustomerDid CAinstead ofBillingcasewarmtransferred6 timesUpdatedAPemailAssistedwith abillingquestionThanked 20customersfor theirbusinessUpdatedPOnumberGot acall fromCanadatransferreda sales leadsuccessfullyExplainedwhy acustomerwas gettinglate feesSentcustomerastatementReceived anupdated COIfromcustomer

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Entered a Relocation
  2. Spanish speaking caller
  3. Told a customer their return date
  4. Sent a customer an invoice
  5. Took more than 30 calls
  6. Entered a return lead
  7. Received and uploaded contract from customer
  8. Entered a service ticket for plumbing
  9. Told a customer their delivery date
  10. Asked a SME for help
  11. confirmed a delivery date on a call back
  12. Entered a service ticket for HVAC
  13. Explained an initial invoice to customer
  14. Did CA instead of Billing case
  15. warm transferred 6 times
  16. Updated AP email
  17. Assisted with a billing question
  18. Thanked 20 customers for their business
  19. Updated PO number
  20. Got a call from Canada
  21. transferred a sales lead successfully
  22. Explained why a customer was getting late fees
  23. Sent customer a statement
  24. Received an updated COI from customer