SentcustomerastatementThanked 20customersfor theirbusinessEntered aserviceticket forHVACUpdatedPOnumberUpdatedAPemailEntered aRelocationtransferreda sales leadsuccessfullyTold acustomertheir deliverydateEntereda returnleadReceived anupdated COIfromcustomerExplainedwhy acustomerwas gettinglate feesExplainedan initialinvoice tocustomerTookmore than30 callsSpanishspeakingcallerReceivedanduploadedcontract fromcustomerTold acustomertheir returndateAssistedwith abillingquestionwarmtransferred6 timesSent acustomeran invoiceconfirmeda deliverydate on acall backDid CAinstead ofBillingcaseAsked aSME forhelpGot acall fromCanadaEntered aserviceticket forplumbingSentcustomerastatementThanked 20customersfor theirbusinessEntered aserviceticket forHVACUpdatedPOnumberUpdatedAPemailEntered aRelocationtransferreda sales leadsuccessfullyTold acustomertheir deliverydateEntereda returnleadReceived anupdated COIfromcustomerExplainedwhy acustomerwas gettinglate feesExplainedan initialinvoice tocustomerTookmore than30 callsSpanishspeakingcallerReceivedanduploadedcontract fromcustomerTold acustomertheir returndateAssistedwith abillingquestionwarmtransferred6 timesSent acustomeran invoiceconfirmeda deliverydate on acall backDid CAinstead ofBillingcaseAsked aSME forhelpGot acall fromCanadaEntered aserviceticket forplumbing

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent customer a statement
  2. Thanked 20 customers for their business
  3. Entered a service ticket for HVAC
  4. Updated PO number
  5. Updated AP email
  6. Entered a Relocation
  7. transferred a sales lead successfully
  8. Told a customer their delivery date
  9. Entered a return lead
  10. Received an updated COI from customer
  11. Explained why a customer was getting late fees
  12. Explained an initial invoice to customer
  13. Took more than 30 calls
  14. Spanish speaking caller
  15. Received and uploaded contract from customer
  16. Told a customer their return date
  17. Assisted with a billing question
  18. warm transferred 6 times
  19. Sent a customer an invoice
  20. confirmed a delivery date on a call back
  21. Did CA instead of Billing case
  22. Asked a SME for help
  23. Got a call from Canada
  24. Entered a service ticket for plumbing