Entereda returnleadExplainedan initialinvoice tocustomerReceived anupdated COIfromcustomerExplainedwhy acustomerwas gettinglate feesTold acustomertheir returndateSentcustomerastatementSent acustomeran invoiceconfirmeda deliverydate on acall backSpanishspeakingcallerAssistedwith abillingquestionEntered aRelocationTold acustomertheir deliverydatewarmtransferred6 timesAsked aSME forhelptransferreda sales leadsuccessfullyEntered aserviceticket forHVACGot acall fromCanadaEntered aserviceticket forplumbingThanked 20customersfor theirbusinessUpdatedPOnumberTookmore than30 callsDid CAinstead ofBillingcaseUpdatedAPemailReceivedanduploadedcontract fromcustomerEntereda returnleadExplainedan initialinvoice tocustomerReceived anupdated COIfromcustomerExplainedwhy acustomerwas gettinglate feesTold acustomertheir returndateSentcustomerastatementSent acustomeran invoiceconfirmeda deliverydate on acall backSpanishspeakingcallerAssistedwith abillingquestionEntered aRelocationTold acustomertheir deliverydatewarmtransferred6 timesAsked aSME forhelptransferreda sales leadsuccessfullyEntered aserviceticket forHVACGot acall fromCanadaEntered aserviceticket forplumbingThanked 20customersfor theirbusinessUpdatedPOnumberTookmore than30 callsDid CAinstead ofBillingcaseUpdatedAPemailReceivedanduploadedcontract fromcustomer

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Entered a return lead
  2. Explained an initial invoice to customer
  3. Received an updated COI from customer
  4. Explained why a customer was getting late fees
  5. Told a customer their return date
  6. Sent customer a statement
  7. Sent a customer an invoice
  8. confirmed a delivery date on a call back
  9. Spanish speaking caller
  10. Assisted with a billing question
  11. Entered a Relocation
  12. Told a customer their delivery date
  13. warm transferred 6 times
  14. Asked a SME for help
  15. transferred a sales lead successfully
  16. Entered a service ticket for HVAC
  17. Got a call from Canada
  18. Entered a service ticket for plumbing
  19. Thanked 20 customers for their business
  20. Updated PO number
  21. Took more than 30 calls
  22. Did CA instead of Billing case
  23. Updated AP email
  24. Received and uploaded contract from customer