Asked aSME forhelpEntered aserviceticket forHVACconfirmeda deliverydate on acall backExplainedan initialinvoice tocustomertransferreda sales leadsuccessfullySpanishspeakingcallerTold acustomertheir deliverydateTold acustomertheir returndateUpdatedAPemailReceivedanduploadedcontract fromcustomerExplainedwhy acustomerwas gettinglate feesEntereda returnleadAssistedwith abillingquestionSent acustomeran invoiceReceived anupdated COIfromcustomerSentcustomerastatementThanked 20customersfor theirbusinessTookmore than30 callsDid CAinstead ofBillingcaseUpdatedPOnumberwarmtransferred6 timesEntered aRelocationEntered aserviceticket forplumbingGot acall fromCanadaAsked aSME forhelpEntered aserviceticket forHVACconfirmeda deliverydate on acall backExplainedan initialinvoice tocustomertransferreda sales leadsuccessfullySpanishspeakingcallerTold acustomertheir deliverydateTold acustomertheir returndateUpdatedAPemailReceivedanduploadedcontract fromcustomerExplainedwhy acustomerwas gettinglate feesEntereda returnleadAssistedwith abillingquestionSent acustomeran invoiceReceived anupdated COIfromcustomerSentcustomerastatementThanked 20customersfor theirbusinessTookmore than30 callsDid CAinstead ofBillingcaseUpdatedPOnumberwarmtransferred6 timesEntered aRelocationEntered aserviceticket forplumbingGot acall fromCanada

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked a SME for help
  2. Entered a service ticket for HVAC
  3. confirmed a delivery date on a call back
  4. Explained an initial invoice to customer
  5. transferred a sales lead successfully
  6. Spanish speaking caller
  7. Told a customer their delivery date
  8. Told a customer their return date
  9. Updated AP email
  10. Received and uploaded contract from customer
  11. Explained why a customer was getting late fees
  12. Entered a return lead
  13. Assisted with a billing question
  14. Sent a customer an invoice
  15. Received an updated COI from customer
  16. Sent customer a statement
  17. Thanked 20 customers for their business
  18. Took more than 30 calls
  19. Did CA instead of Billing case
  20. Updated PO number
  21. warm transferred 6 times
  22. Entered a Relocation
  23. Entered a service ticket for plumbing
  24. Got a call from Canada