Entereda returnleadEntered aserviceticket forHVACReceived anupdated COIfromcustomerGot acall fromCanadaEntered aserviceticket forplumbingUpdatedPOnumberTold acustomertheir deliverydateEntered aRelocationThanked 20customersfor theirbusinessDid CAinstead ofBillingcaseSentcustomerastatementconfirmeda deliverydate on acall backAssistedwith abillingquestionTookmore than30 callsAsked aSME forhelpExplainedwhy acustomerwas gettinglate feesSpanishspeakingcallerReceivedanduploadedcontract fromcustomerTold acustomertheir returndatetransferreda sales leadsuccessfullywarmtransferred6 timesSent acustomeran invoiceExplainedan initialinvoice tocustomerUpdatedAPemailEntereda returnleadEntered aserviceticket forHVACReceived anupdated COIfromcustomerGot acall fromCanadaEntered aserviceticket forplumbingUpdatedPOnumberTold acustomertheir deliverydateEntered aRelocationThanked 20customersfor theirbusinessDid CAinstead ofBillingcaseSentcustomerastatementconfirmeda deliverydate on acall backAssistedwith abillingquestionTookmore than30 callsAsked aSME forhelpExplainedwhy acustomerwas gettinglate feesSpanishspeakingcallerReceivedanduploadedcontract fromcustomerTold acustomertheir returndatetransferreda sales leadsuccessfullywarmtransferred6 timesSent acustomeran invoiceExplainedan initialinvoice tocustomerUpdatedAPemail

Phone Rep Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Entered a return lead
  2. Entered a service ticket for HVAC
  3. Received an updated COI from customer
  4. Got a call from Canada
  5. Entered a service ticket for plumbing
  6. Updated PO number
  7. Told a customer their delivery date
  8. Entered a Relocation
  9. Thanked 20 customers for their business
  10. Did CA instead of Billing case
  11. Sent customer a statement
  12. confirmed a delivery date on a call back
  13. Assisted with a billing question
  14. Took more than 30 calls
  15. Asked a SME for help
  16. Explained why a customer was getting late fees
  17. Spanish speaking caller
  18. Received and uploaded contract from customer
  19. Told a customer their return date
  20. transferred a sales lead successfully
  21. warm transferred 6 times
  22. Sent a customer an invoice
  23. Explained an initial invoice to customer
  24. Updated AP email