MillennialsThis generation isbetween 27-45years old andmake 60% of theirpurchases online.CXAbbreviationfor customerexperienceEasyCompanies shouldmake the buyingprocess as _____for consumers aspossible.ConsumerBehaviorProcessa series of steps thatconsumers take asthe become aware of,learn about, decide topurchase, purchase,evaluate, anddispose of productsaccurateand up-to-dateHaving _______and ________information readilyavailable forconsumers isimportant.$44billionthe buyingpower ofGenerationZBabyBoomersThis generation isbetween 58-76 yearsold. They use searchengines, email andshop online butmostly on desktopcomputers, notmobile devices.PositiveExperiencesOne of the fourinfluential factors.Occurs when acustomer has agood interactionwith a company.CustomerExperiencethe interactionthat acustomer haswith acompanyPointof Salethe location of apurchasetransaction -where theexchange ofmoney for aproduct occursEvaluationIn this step of theconsumer behaviorprocess, theconsumer forms anopinion on theirpurchase. Could benegative or positive.4The numberof influentialfactors onconsumers.FamiliarBrandsOne of the fourinfluential factors.Often, customersbuy fromcompanies thatthey know.6The numberof steps inthe consumerbehaviorprocessUser-generatedcontentThis is onlinematerial about aproduct that wascreated by those whohave used theproduct. There isvalue in encouragingand supporting this.ConvenienceOne of the fourinfluential factors.Occurs whenproducts areavailable when,where, and in theway consumers want.UXAbbreviationfor userexperienceGenerationXThis generation isbetween 46-57 yearsold. They sit squarebetween digital andtraditional when itcomes to purchasingproducts.BrandAwarenessoccurs whenconsumers correctlyconnect brandfeatures and/or otherinformation to therecognized andcorresponding brandConsumerBehaviorthe way thatconsumers, based onfactors such aspreferences anddecisions, engagewith and act inrelation to brandsand productsRecognitionThis is the first stepin the consumerbehavior process. Anexample would be amilk carton that isalmost empty.GenerationZThis generationwas born after1996. You andyour fellowstudents arepart of it.DecisionMakingIn this step of theconsumer behaviorprocess, a consumerselects a product tomeet an identifiedneed and decides tomove ahead with thepurchase.Messaging_________ can bringforward needs thatconsumers did notknow they had andoffer solutions to theircurrent problems.Advocacyoccurs when aconsumer speakshighly of the product,sharing testimonythat may lead otherconsumers to try theproduct themselvesEmployeesWebsite PagesEmailsAdvertisementsIn-store DisplaysSocial MediaOutreachAll of these shouldcarry importantinformation thatwould helpconsumers want tomove closer toproduct purchaseDeterrentstopurchase-far-fetchedproduct claims-pricing thatseems to high ortoo low-damaged or openpackagingReputationOne of the four influentialfactors. States thatconsumers often buyproducts from companiesthat are known for safety,dependability, durability,customer service, and/orethical behaviorSilentGenerationThis generation is77 years andolder. They arevery cautious andconservative innature.InformationGatheringIn this step of theconsumer behaviorprocess, consumers mayconduct an online search,ask friends and family forrecommendations, consultadvertisements, or readlabels.PurchaseThis step of theconsumerbehavior processoccurs whenmoney isexchanged for aproduct.UserExperiencethe process andinteraction that aconsumer haswhen using aproductDisposalThis is the last step ofthe consumer behaviorprocess. It occurswhen a product isthrown in the garbage,recycled, cancelled,returned to the store,etc.MillennialsThis generation isbetween 27-45years old andmake 60% of theirpurchases online.CXAbbreviationfor customerexperienceEasyCompanies shouldmake the buyingprocess as _____for consumers aspossible.ConsumerBehaviorProcessa series of steps thatconsumers take asthe become aware of,learn about, decide topurchase, purchase,evaluate, anddispose of productsaccurateand up-to-dateHaving _______and ________information readilyavailable forconsumers isimportant.$44billionthe buyingpower ofGenerationZBabyBoomersThis generation isbetween 58-76 yearsold. They use searchengines, email andshop online butmostly on desktopcomputers, notmobile devices.PositiveExperiencesOne of the fourinfluential factors.Occurs when acustomer has agood interactionwith a company.CustomerExperiencethe interactionthat acustomer haswith acompanyPointof Salethe location of apurchasetransaction -where theexchange ofmoney for aproduct occursEvaluationIn this step of theconsumer behaviorprocess, theconsumer forms anopinion on theirpurchase. Could benegative or positive.4The numberof influentialfactors onconsumers.FamiliarBrandsOne of the fourinfluential factors.Often, customersbuy fromcompanies thatthey know.6The numberof steps inthe consumerbehaviorprocessUser-generatedcontentThis is onlinematerial about aproduct that wascreated by those whohave used theproduct. There isvalue in encouragingand supporting this.ConvenienceOne of the fourinfluential factors.Occurs whenproducts areavailable when,where, and in theway consumers want.UXAbbreviationfor userexperienceGenerationXThis generation isbetween 46-57 yearsold. They sit squarebetween digital andtraditional when itcomes to purchasingproducts.BrandAwarenessoccurs whenconsumers correctlyconnect brandfeatures and/or otherinformation to therecognized andcorresponding brandConsumerBehaviorthe way thatconsumers, based onfactors such aspreferences anddecisions, engagewith and act inrelation to brandsand productsRecognitionThis is the first stepin the consumerbehavior process. Anexample would be amilk carton that isalmost empty.GenerationZThis generationwas born after1996. You andyour fellowstudents arepart of it.DecisionMakingIn this step of theconsumer behaviorprocess, a consumerselects a product tomeet an identifiedneed and decides tomove ahead with thepurchase.Messaging_________ can bringforward needs thatconsumers did notknow they had andoffer solutions to theircurrent problems.Advocacyoccurs when aconsumer speakshighly of the product,sharing testimonythat may lead otherconsumers to try theproduct themselvesEmployeesWebsite PagesEmailsAdvertisementsIn-store DisplaysSocial MediaOutreachAll of these shouldcarry importantinformation thatwould helpconsumers want tomove closer toproduct purchaseDeterrentstopurchase-far-fetchedproduct claims-pricing thatseems to high ortoo low-damaged or openpackagingReputationOne of the four influentialfactors. States thatconsumers often buyproducts from companiesthat are known for safety,dependability, durability,customer service, and/orethical behaviorSilentGenerationThis generation is77 years andolder. They arevery cautious andconservative innature.InformationGatheringIn this step of theconsumer behaviorprocess, consumers mayconduct an online search,ask friends and family forrecommendations, consultadvertisements, or readlabels.PurchaseThis step of theconsumerbehavior processoccurs whenmoney isexchanged for aproduct.UserExperiencethe process andinteraction that aconsumer haswhen using aproductDisposalThis is the last step ofthe consumer behaviorprocess. It occurswhen a product isthrown in the garbage,recycled, cancelled,returned to the store,etc.

Consumer Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This generation is between 27-45 years old and make 60% of their purchases online.
    Millennials
  2. Abbreviation for customer experience
    CX
  3. Companies should make the buying process as _____ for consumers as possible.
    Easy
  4. a series of steps that consumers take as the become aware of, learn about, decide to purchase, purchase, evaluate, and dispose of products
    Consumer Behavior Process
  5. Having _______ and ________ information readily available for consumers is important.
    accurate and up-to-date
  6. the buying power of Generation Z
    $44 billion
  7. This generation is between 58-76 years old. They use search engines, email and shop online but mostly on desktop computers, not mobile devices.
    Baby Boomers
  8. One of the four influential factors. Occurs when a customer has a good interaction with a company.
    Positive Experiences
  9. the interaction that a customer has with a company
    Customer Experience
  10. the location of a purchase transaction - where the exchange of money for a product occurs
    Point of Sale
  11. In this step of the consumer behavior process, the consumer forms an opinion on their purchase. Could be negative or positive.
    Evaluation
  12. The number of influential factors on consumers.
    4
  13. One of the four influential factors. Often, customers buy from companies that they know.
    Familiar Brands
  14. The number of steps in the consumer behavior process
    6
  15. This is online material about a product that was created by those who have used the product. There is value in encouraging and supporting this.
    User-generated content
  16. One of the four influential factors. Occurs when products are available when, where, and in the way consumers want.
    Convenience
  17. Abbreviation for user experience
    UX
  18. This generation is between 46-57 years old. They sit square between digital and traditional when it comes to purchasing products.
    Generation X
  19. occurs when consumers correctly connect brand features and/or other information to the recognized and corresponding brand
    Brand Awareness
  20. the way that consumers, based on factors such as preferences and decisions, engage with and act in relation to brands and products
    Consumer Behavior
  21. This is the first step in the consumer behavior process. An example would be a milk carton that is almost empty.
    Recognition
  22. This generation was born after 1996. You and your fellow students are part of it.
    Generation Z
  23. In this step of the consumer behavior process, a consumer selects a product to meet an identified need and decides to move ahead with the purchase.
    Decision Making
  24. _________ can bring forward needs that consumers did not know they had and offer solutions to their current problems.
    Messaging
  25. occurs when a consumer speaks highly of the product, sharing testimony that may lead other consumers to try the product themselves
    Advocacy
  26. All of these should carry important information that would help consumers want to move closer to product purchase
    Employees Website Pages Emails Advertisements In-store Displays Social Media Outreach
  27. -far-fetched product claims -pricing that seems to high or too low -damaged or open packaging
    Deterrents to purchase
  28. One of the four influential factors. States that consumers often buy products from companies that are known for safety, dependability, durability, customer service, and/or ethical behavior
    Reputation
  29. This generation is 77 years and older. They are very cautious and conservative in nature.
    Silent Generation
  30. In this step of the consumer behavior process, consumers may conduct an online search, ask friends and family for recommendations, consult advertisements, or read labels.
    Information Gathering
  31. This step of the consumer behavior process occurs when money is exchanged for a product.
    Purchase
  32. the process and interaction that a consumer has when using a product
    User Experience
  33. This is the last step of the consumer behavior process. It occurs when a product is thrown in the garbage, recycled, cancelled, returned to the store, etc.
    Disposal