ReceivedVOCSurveyIrratecustomerHad a callUnder 5MinutesSuccessfullyDeescalatedCustomerWiFiInfoCorrectedHierarchyCouldn'tCredit$0.00CalledLeadLineMigratedBack toL-TWCBoxWasn'tOnFactoryResetRemoteMissingGuideInfoNoSignal /InputMigratedCustomerTo SPPCustomerWants ToTalk toManagerGuidefiltersonGot aHeadachefromCustomerETDRequestICOMSAccountNeedednewBatteriesAdded anAdt BoxCodeCommunicatedOutageFelt Sickafter aCallDroppedCallCableCardCouldn'tUnderstandcallerSolvedNon-PayDiscoSAP/SpanishShipRemoteUsedLanguageLineSent AGIF inChatLoginto aRouterWasVictimizedbyAllergiesCustomerDidn'tHang upDVRIssue*LTWCCodeswith SGCalled bya DifferentNameClosedanOrderVODErrorHeard LifeStory ofCustomerMade aCallback/OutboundCallDTAActivationReceivedVOCSurveyIrratecustomerHad a callUnder 5MinutesSuccessfullyDeescalatedCustomerWiFiInfoCorrectedHierarchyCouldn'tCredit$0.00CalledLeadLineMigratedBack toL-TWCBoxWasn'tOnFactoryResetRemoteMissingGuideInfoNoSignal /InputMigratedCustomerTo SPPCustomerWants ToTalk toManagerGuidefiltersonGot aHeadachefromCustomerETDRequestICOMSAccountNeedednewBatteriesAdded anAdt BoxCodeCommunicatedOutageFelt Sickafter aCallDroppedCallCableCardCouldn'tUnderstandcallerSolvedNon-PayDiscoSAP/SpanishShipRemoteUsedLanguageLineSent AGIF inChatLoginto aRouterWasVictimizedbyAllergiesCustomerDidn'tHang upDVRIssue*LTWCCodeswith SGCalled bya DifferentNameClosedanOrderVODErrorHeard LifeStory ofCustomerMade aCallback/OutboundCallDTAActivation

Spectrum - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received VOC Survey
  2. Irrate customer
  3. Had a call Under 5 Minutes
  4. Successfully Deescalated Customer
  5. WiFi Info
  6. Corrected Hierarchy
  7. Couldn't Credit $0.00
  8. Called Lead Line
  9. Migrated Back to L-TWC
  10. Box Wasn't On
  11. Factory Reset Remote
  12. Missing Guide Info
  13. No Signal / Input
  14. Migrated Customer To SPP
  15. Customer Wants To Talk to Manager
  16. Guide filters on
  17. Got a Headache from Customer
  18. ETD Request
  19. ICOMS Account
  20. Needed new Batteries
  21. Added an Adt Box Code
  22. Communicated Outage
  23. Felt Sick after a Call
  24. Dropped Call
  25. Cable Card
  26. Couldn't Understand caller
  27. Solved Non-Pay Disco
  28. SAP/ Spanish
  29. Ship Remote
  30. Used Language Line
  31. Sent A GIF in Chat
  32. Login to a Router
  33. Was Victimized by Allergies
  34. Customer Didn't Hang up
  35. DVR Issue
  36. *LTWC Codes with SG
  37. Called by a Different Name
  38. Closed an Order
  39. VOD Error
  40. Heard Life Story of Customer
  41. Made a Callback/ Outbound Call
  42. DTA Activation