Where is thenewupdates02/18/2022?Pg.6What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.How longdoes it taketo receive acatalog byemail?10-15minutesWhy is apreferredphonenumber soimportant?She we alwaystell the membertheir balancewhen they areon the phonewith us?YesWhere do youfind in kip tofind how to findthe cardnumber for themember?Pg.42How longdoes it takefor a catalogto arrive?2-4WeeksFor a returnwhat do you doif the membercannot providethe ordernumber?Pg.77Do you transferthe member toWalmart toplace an order?NoHow longdoes it takefor areplacementcard to arrive?1 to 3weeksWhere canyou find inKIP how tohandle aghost order?Pg.75When you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestWhat info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111Where can youfind in kip onhow to reset amemberspassword?Pg.102where can youfind in kip whatis in thecardholderinformationtab?Pg.100Where can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106What wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhat do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeWhat do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.How longdoes arefundnormallytake?3-5daysDo you give themembers achoice to emailor mail out theircatalog?YesWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.Where is thenewupdates02/18/2022?Pg.6What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.How longdoes it taketo receive acatalog byemail?10-15minutesWhy is apreferredphonenumber soimportant?She we alwaystell the membertheir balancewhen they areon the phonewith us?YesWhere do youfind in kip tofind how to findthe cardnumber for themember?Pg.42How longdoes it takefor a catalogto arrive?2-4WeeksFor a returnwhat do you doif the membercannot providethe ordernumber?Pg.77Do you transferthe member toWalmart toplace an order?NoHow longdoes it takefor areplacementcard to arrive?1 to 3weeksWhere canyou find inKIP how tohandle aghost order?Pg.75When you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestWhat info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111Where can youfind in kip onhow to reset amemberspassword?Pg.102where can youfind in kip whatis in thecardholderinformationtab?Pg.100Where can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106What wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhat do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeWhat do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.How longdoes arefundnormallytake?3-5daysDo you give themembers achoice to emailor mail out theircatalog?YesWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.

Kip knowledge bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B B
2
O O
3
O O
4
G
5
I I
6
B B
7
N N
8
I I
9
I I
10
G G
11
N N
12
N N
13
O O
14
I I
15
G G
16
N N
17
B B
18
B B
19
G G
20
G G
21
O O
22
B B
23
I I
24
O O
  1. B-Pg.6
    B-Where is the new updates 02/18/2022?
  2. O-Lets the members know what stores they can shop at with their benefit card.
    O-What does the store locator do for members?
  3. O-10-15 minutes
    O-How long does it take to receive a catalog by email?
  4. G-Why is a preferred phone number so important?
  5. I-Yes
    I-She we always tell the member their balance when they are on the phone with us?
  6. B-Pg.42
    B-Where do you find in kip to find how to find the card number for the member?
  7. N-2-4 Weeks
    N-How long does it take for a catalog to arrive?
  8. I-Pg.77
    I-For a return what do you do if the member cannot provide the order number?
  9. I-No
    I-Do you transfer the member to Walmart to place an order?
  10. G-1 to 3 weeks
    G-How long does it take for a replacement card to arrive?
  11. N-Pg.75
    N-Where can you find in KIP how to handle a ghost order?
  12. N-continue as a guest
    N-When you are completing a phone order for a member through walmart do you go ahead and make a account or continue as guest?
  13. O-Date of birth and to verify the zip code
    O-What info do you need for the verification part of the members acc for crm?
  14. I-Pg.111
    I-Where in Kip can you find how to go step by step on a members card that will not scan?
  15. G-Pg.102
    G-Where can you find in kip on how to reset a members password?
  16. N-Pg.100
    N-where can you find in kip what is in the cardholder information tab?
  17. B-in your Web Portal or calling us!
    B-Where can the members find other items that are not in the catalog?
  18. B-Pg.106
    B-If a member is suspecting fraud where would you go in kip to find out how to take car of it?
  19. G-Request a support ticket
    G-What would you do if a member had multiple accounts?
  20. G-First name, Last name, and zip code
    G-What do you need to get the verification part of the members acc. in CRM?
  21. O-Do the call wrap up and type in your notes.
    O-What do you have to do in order in to close out of crm?
  22. B-3-5 days
    B-How long does a refund normally take?
  23. I-Yes
    I-Do you give the members a choice to email or mail out their catalog?
  24. O-Request a support ticket and make a ticket.
    O-What do you do for a transaction dispute?