Where is thenewupdates02/18/2022?Pg.6How longdoes it taketo receive acatalog byemail?10-15minutesWhy is apreferredphonenumber soimportant?What info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!What wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhat do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.Where canyou find inKIP how tohandle aghost order?Pg.75How longdoes it takefor a catalogto arrive?2-4WeeksWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.where can youfind in kip whatis in thecardholderinformationtab?Pg.100If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106Do you give themembers achoice to emailor mail out theircatalog?YesWhere in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111When you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestShe we alwaystell the membertheir balancewhen they areon the phonewith us?YesFor a returnwhat do you doif the membercannot providethe ordernumber?Pg.77What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.What do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeHow longdoes arefundnormallytake?3-5daysHow longdoes it takefor areplacementcard to arrive?1 to 3weeksDo you transferthe member toWalmart toplace an order?NoWhere can youfind in kip onhow to reset amemberspassword?Pg.102Where do youfind in kip tofind how to findthe cardnumber for themember?Pg.42Where is thenewupdates02/18/2022?Pg.6How longdoes it taketo receive acatalog byemail?10-15minutesWhy is apreferredphonenumber soimportant?What info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!What wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhat do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.Where canyou find inKIP how tohandle aghost order?Pg.75How longdoes it takefor a catalogto arrive?2-4WeeksWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.where can youfind in kip whatis in thecardholderinformationtab?Pg.100If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106Do you give themembers achoice to emailor mail out theircatalog?YesWhere in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111When you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestShe we alwaystell the membertheir balancewhen they areon the phonewith us?YesFor a returnwhat do you doif the membercannot providethe ordernumber?Pg.77What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.What do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeHow longdoes arefundnormallytake?3-5daysHow longdoes it takefor areplacementcard to arrive?1 to 3weeksDo you transferthe member toWalmart toplace an order?NoWhere can youfind in kip onhow to reset amemberspassword?Pg.102Where do youfind in kip tofind how to findthe cardnumber for themember?Pg.42

Kip knowledge bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B B
2
O O
3
G
4
O O
5
B B
6
G G
7
O O
8
N N
9
N N
10
O O
11
N N
12
B B
13
I I
14
I I
15
N N
16
I I
17
I I
18
O O
19
G G
20
B B
21
G G
22
I I
23
G G
24
B B
  1. B-Pg.6
    B-Where is the new updates 02/18/2022?
  2. O-10-15 minutes
    O-How long does it take to receive a catalog by email?
  3. G-Why is a preferred phone number so important?
  4. O-Date of birth and to verify the zip code
    O-What info do you need for the verification part of the members acc for crm?
  5. B-in your Web Portal or calling us!
    B-Where can the members find other items that are not in the catalog?
  6. G-Request a support ticket
    G-What would you do if a member had multiple accounts?
  7. O-Do the call wrap up and type in your notes.
    O-What do you have to do in order in to close out of crm?
  8. N-Pg.75
    N-Where can you find in KIP how to handle a ghost order?
  9. N-2-4 Weeks
    N-How long does it take for a catalog to arrive?
  10. O-Request a support ticket and make a ticket.
    O-What do you do for a transaction dispute?
  11. N-Pg.100
    N-where can you find in kip what is in the cardholder information tab?
  12. B-Pg.106
    B-If a member is suspecting fraud where would you go in kip to find out how to take car of it?
  13. I-Yes
    I-Do you give the members a choice to email or mail out their catalog?
  14. I-Pg.111
    I-Where in Kip can you find how to go step by step on a members card that will not scan?
  15. N-continue as a guest
    N-When you are completing a phone order for a member through walmart do you go ahead and make a account or continue as guest?
  16. I-Yes
    I-She we always tell the member their balance when they are on the phone with us?
  17. I-Pg.77
    I-For a return what do you do if the member cannot provide the order number?
  18. O-Lets the members know what stores they can shop at with their benefit card.
    O-What does the store locator do for members?
  19. G-First name, Last name, and zip code
    G-What do you need to get the verification part of the members acc. in CRM?
  20. B-3-5 days
    B-How long does a refund normally take?
  21. G-1 to 3 weeks
    G-How long does it take for a replacement card to arrive?
  22. I-No
    I-Do you transfer the member to Walmart to place an order?
  23. G-Pg.102
    G-Where can you find in kip on how to reset a members password?
  24. B-Pg.42
    B-Where do you find in kip to find how to find the card number for the member?