Do you give themembers achoice to emailor mail out theircatalog?YesWhen you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestWhat do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeWhat info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere do youfind in kip tofind how to findthe cardnumber for themember?Pg.42If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.How longdoes it taketo receive acatalog byemail?10-15minutesHow longdoes it takefor a catalogto arrive?2-4WeeksHow longdoes it takefor areplacementcard to arrive?1 to 3weeksDo you transferthe member toWalmart toplace an order?NoWhat wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhere is thenewupdates02/18/2022?Pg.6where can youfind in kip whatis in thecardholderinformationtab?Pg.100How longdoes arefundnormallytake?3-5daysShe we alwaystell the membertheir balancewhen they areon the phonewith us?YesWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.For a returnwhat do you doif the membercannot providethe ordernumber?Pg.77Where in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111Where can youfind in kip onhow to reset amemberspassword?Pg.102Where canyou find inKIP how tohandle aghost order?Pg.75Where can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!What do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.Why is apreferredphonenumber soimportant?Do you give themembers achoice to emailor mail out theircatalog?YesWhen you arecompleting a phoneorder for a memberthrough walmart doyou go ahead andmake a account orcontinue as guest?continueas aguestWhat do youneed to get theverification partof the membersacc. in CRM?Firstname, Lastname, andzip codeWhat info doyou need for theverification partof the membersacc for crm?Date of birthand to verifythe zip codeWhere do youfind in kip tofind how to findthe cardnumber for themember?Pg.42If a member issuspecting fraudwhere would yougo in kip to find outhow to take car ofit?Pg.106What doesthe storelocator do formembers?Lets themembers knowwhat stores theycan shop at withtheir benefitcard.How longdoes it taketo receive acatalog byemail?10-15minutesHow longdoes it takefor a catalogto arrive?2-4WeeksHow longdoes it takefor areplacementcard to arrive?1 to 3weeksDo you transferthe member toWalmart toplace an order?NoWhat wouldyou do if amember hadmultipleaccounts?Requesta supportticketWhere is thenewupdates02/18/2022?Pg.6where can youfind in kip whatis in thecardholderinformationtab?Pg.100How longdoes arefundnormallytake?3-5daysShe we alwaystell the membertheir balancewhen they areon the phonewith us?YesWhat do youdo for atransactiondispute?Request asupportticket andmake aticket.For a returnwhat do you doif the membercannot providethe ordernumber?Pg.77Where in Kip canyou find how to gostep by step on amembers card thatwill not scan?Pg.111Where can youfind in kip onhow to reset amemberspassword?Pg.102Where canyou find inKIP how tohandle aghost order?Pg.75Where can themembers findother items thatare not in thecatalog?in yourWebPortal orcalling us!What do youhave to do inorder in toclose out ofcrm?Do the callwrap upand type inyour notes.Why is apreferredphonenumber soimportant?

Kip knowledge bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I I
2
N N
3
G G
4
O O
5
B B
6
B B
7
O O
8
O O
9
N N
10
G G
11
I I
12
G G
13
B B
14
N N
15
B B
16
I I
17
O O
18
I I
19
I I
20
G G
21
N N
22
B B
23
O O
24
G
  1. I-Yes
    I-Do you give the members a choice to email or mail out their catalog?
  2. N-continue as a guest
    N-When you are completing a phone order for a member through walmart do you go ahead and make a account or continue as guest?
  3. G-First name, Last name, and zip code
    G-What do you need to get the verification part of the members acc. in CRM?
  4. O-Date of birth and to verify the zip code
    O-What info do you need for the verification part of the members acc for crm?
  5. B-Pg.42
    B-Where do you find in kip to find how to find the card number for the member?
  6. B-Pg.106
    B-If a member is suspecting fraud where would you go in kip to find out how to take car of it?
  7. O-Lets the members know what stores they can shop at with their benefit card.
    O-What does the store locator do for members?
  8. O-10-15 minutes
    O-How long does it take to receive a catalog by email?
  9. N-2-4 Weeks
    N-How long does it take for a catalog to arrive?
  10. G-1 to 3 weeks
    G-How long does it take for a replacement card to arrive?
  11. I-No
    I-Do you transfer the member to Walmart to place an order?
  12. G-Request a support ticket
    G-What would you do if a member had multiple accounts?
  13. B-Pg.6
    B-Where is the new updates 02/18/2022?
  14. N-Pg.100
    N-where can you find in kip what is in the cardholder information tab?
  15. B-3-5 days
    B-How long does a refund normally take?
  16. I-Yes
    I-She we always tell the member their balance when they are on the phone with us?
  17. O-Request a support ticket and make a ticket.
    O-What do you do for a transaction dispute?
  18. I-Pg.77
    I-For a return what do you do if the member cannot provide the order number?
  19. I-Pg.111
    I-Where in Kip can you find how to go step by step on a members card that will not scan?
  20. G-Pg.102
    G-Where can you find in kip on how to reset a members password?
  21. N-Pg.75
    N-Where can you find in KIP how to handle a ghost order?
  22. B-in your Web Portal or calling us!
    B-Where can the members find other items that are not in the catalog?
  23. O-Do the call wrap up and type in your notes.
    O-What do you have to do in order in to close out of crm?
  24. G-Why is a preferred phone number so important?