Customershares positivefeedback aboutyou / SelfPayoutreissueVoid /refund(fee orpayment)Expeditedpayout orSCCrequestCustomerclaimsfraudAvoideda SVfollowupSend 30emails ina dayCustomercommentson waittimePasswordissues /resetCustomermakesyou laughIncorrectSSN orDOBReportingconcernsCustomeropened CBAor SCCwithin last 5days65+ yearoldcustomer Customeraskingabout ACHprocessingCustomermentionsCOVIDCustomerand youshare samebirth monthTeenagecustomerCustomerhas SCCutilization<10%Customerlocated inAustinareaHelpedanswer aquestionin FAQsCustomerattemptingcashtransactionwith SCCCustomer'sfirst or lastname beginswith a vowelSubmit 3escalationtickets ina dayCustomershares positivefeedback aboutyou / SelfPayoutreissueVoid /refund(fee orpayment)Expeditedpayout orSCCrequestCustomerclaimsfraudAvoideda SVfollowupSend 30emails ina dayCustomercommentson waittimePasswordissues /resetCustomermakesyou laughIncorrectSSN orDOBReportingconcernsCustomeropened CBAor SCCwithin last 5days65+ yearoldcustomer Customeraskingabout ACHprocessingCustomermentionsCOVIDCustomerand youshare samebirth monthTeenagecustomerCustomerhas SCCutilization<10%Customerlocated inAustinareaHelpedanswer aquestionin FAQsCustomerattemptingcashtransactionwith SCCCustomer'sfirst or lastname beginswith a vowelSubmit 3escalationtickets ina day

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer shares positive feedback about you / Self
  2. Payout reissue
  3. Void / refund (fee or payment)
  4. Expedited payout or SCC request
  5. Customer claims fraud
  6. Avoided a SV followup
  7. Send 30 emails in a day
  8. Customer comments on wait time
  9. Password issues / reset
  10. Customer makes you laugh
  11. Incorrect SSN or DOB
  12. Reporting concerns
  13. Customer opened CBA or SCC within last 5 days
  14. 65+ year old customer
  15. Customer asking about ACH processing
  16. Customer mentions COVID
  17. Customer and you share same birth month
  18. Teenage customer
  19. Customer has SCC utilization <10%
  20. Customer located in Austin area
  21. Helped answer a question in FAQs
  22. Customer attempting cash transaction with SCC
  23. Customer's first or last name begins with a vowel
  24. Submit 3 escalation tickets in a day