Customerhas SCCutilization<10%Void /refund(fee orpayment)IncorrectSSN orDOBSend 30emails ina dayPasswordissues /resetCustomeraskingabout ACHprocessingCustomershares positivefeedback aboutyou / SelfExpeditedpayout orSCCrequestCustomermentionsCOVIDSubmit 3escalationtickets ina dayHelpedanswer aquestionin FAQsCustomerclaimsfraudCustomercommentson waittimeTeenagecustomerCustomeropened CBAor SCCwithin last 5daysReportingconcernsCustomerattemptingcashtransactionwith SCCPayoutreissueCustomermakesyou laughCustomerlocated inAustinareaCustomerand youshare samebirth month65+ yearoldcustomer Customer'sfirst or lastname beginswith a vowelAvoideda SVfollowupCustomerhas SCCutilization<10%Void /refund(fee orpayment)IncorrectSSN orDOBSend 30emails ina dayPasswordissues /resetCustomeraskingabout ACHprocessingCustomershares positivefeedback aboutyou / SelfExpeditedpayout orSCCrequestCustomermentionsCOVIDSubmit 3escalationtickets ina dayHelpedanswer aquestionin FAQsCustomerclaimsfraudCustomercommentson waittimeTeenagecustomerCustomeropened CBAor SCCwithin last 5daysReportingconcernsCustomerattemptingcashtransactionwith SCCPayoutreissueCustomermakesyou laughCustomerlocated inAustinareaCustomerand youshare samebirth month65+ yearoldcustomer Customer'sfirst or lastname beginswith a vowelAvoideda SVfollowup

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has SCC utilization <10%
  2. Void / refund (fee or payment)
  3. Incorrect SSN or DOB
  4. Send 30 emails in a day
  5. Password issues / reset
  6. Customer asking about ACH processing
  7. Customer shares positive feedback about you / Self
  8. Expedited payout or SCC request
  9. Customer mentions COVID
  10. Submit 3 escalation tickets in a day
  11. Helped answer a question in FAQs
  12. Customer claims fraud
  13. Customer comments on wait time
  14. Teenage customer
  15. Customer opened CBA or SCC within last 5 days
  16. Reporting concerns
  17. Customer attempting cash transaction with SCC
  18. Payout reissue
  19. Customer makes you laugh
  20. Customer located in Austin area
  21. Customer and you share same birth month
  22. 65+ year old customer
  23. Customer's first or last name begins with a vowel
  24. Avoided a SV followup