Avoideda SVfollowupCustomermakesyou laugh65+ yearoldcustomer Customerattemptingcashtransactionwith SCCCustomershares positivefeedback aboutyou / SelfCustomerhas SCCutilization<10%ReportingconcernsCustomer'sfirst or lastname beginswith a vowelCustomeropened CBAor SCCwithin last 5daysVoid /refund(fee orpayment)Customerlocated inAustinareaCustomerclaimsfraudTeenagecustomerCustomeraskingabout ACHprocessingCustomerand youshare samebirth monthCustomercommentson waittimePayoutreissueCustomermentionsCOVIDSend 30emails ina dayIncorrectSSN orDOBHelpedanswer aquestionin FAQsSubmit 3escalationtickets ina dayExpeditedpayout orSCCrequestPasswordissues /resetAvoideda SVfollowupCustomermakesyou laugh65+ yearoldcustomer Customerattemptingcashtransactionwith SCCCustomershares positivefeedback aboutyou / SelfCustomerhas SCCutilization<10%ReportingconcernsCustomer'sfirst or lastname beginswith a vowelCustomeropened CBAor SCCwithin last 5daysVoid /refund(fee orpayment)Customerlocated inAustinareaCustomerclaimsfraudTeenagecustomerCustomeraskingabout ACHprocessingCustomerand youshare samebirth monthCustomercommentson waittimePayoutreissueCustomermentionsCOVIDSend 30emails ina dayIncorrectSSN orDOBHelpedanswer aquestionin FAQsSubmit 3escalationtickets ina dayExpeditedpayout orSCCrequestPasswordissues /reset

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided a SV followup
  2. Customer makes you laugh
  3. 65+ year old customer
  4. Customer attempting cash transaction with SCC
  5. Customer shares positive feedback about you / Self
  6. Customer has SCC utilization <10%
  7. Reporting concerns
  8. Customer's first or last name begins with a vowel
  9. Customer opened CBA or SCC within last 5 days
  10. Void / refund (fee or payment)
  11. Customer located in Austin area
  12. Customer claims fraud
  13. Teenage customer
  14. Customer asking about ACH processing
  15. Customer and you share same birth month
  16. Customer comments on wait time
  17. Payout reissue
  18. Customer mentions COVID
  19. Send 30 emails in a day
  20. Incorrect SSN or DOB
  21. Helped answer a question in FAQs
  22. Submit 3 escalation tickets in a day
  23. Expedited payout or SCC request
  24. Password issues / reset