Helpedanswer aquestionin FAQsCustomerlocated inAustinareaCustomerclaimsfraudCustomercommentson waittimeCustomermakesyou laughCustomerand youshare samebirth monthCustomermentionsCOVIDCustomershares positivefeedback aboutyou / SelfSend 30emails ina dayTeenagecustomerCustomer'sfirst or lastname beginswith a vowelCustomerattemptingcashtransactionwith SCCSubmit 3escalationtickets ina dayAvoideda SVfollowupVoid /refund(fee orpayment)65+ yearoldcustomer Customeropened CBAor SCCwithin last 5daysIncorrectSSN orDOBExpeditedpayout orSCCrequestReportingconcernsCustomerhas SCCutilization<10%PayoutreissuePasswordissues /resetCustomeraskingabout ACHprocessingHelpedanswer aquestionin FAQsCustomerlocated inAustinareaCustomerclaimsfraudCustomercommentson waittimeCustomermakesyou laughCustomerand youshare samebirth monthCustomermentionsCOVIDCustomershares positivefeedback aboutyou / SelfSend 30emails ina dayTeenagecustomerCustomer'sfirst or lastname beginswith a vowelCustomerattemptingcashtransactionwith SCCSubmit 3escalationtickets ina dayAvoideda SVfollowupVoid /refund(fee orpayment)65+ yearoldcustomer Customeropened CBAor SCCwithin last 5daysIncorrectSSN orDOBExpeditedpayout orSCCrequestReportingconcernsCustomerhas SCCutilization<10%PayoutreissuePasswordissues /resetCustomeraskingabout ACHprocessing

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped answer a question in FAQs
  2. Customer located in Austin area
  3. Customer claims fraud
  4. Customer comments on wait time
  5. Customer makes you laugh
  6. Customer and you share same birth month
  7. Customer mentions COVID
  8. Customer shares positive feedback about you / Self
  9. Send 30 emails in a day
  10. Teenage customer
  11. Customer's first or last name begins with a vowel
  12. Customer attempting cash transaction with SCC
  13. Submit 3 escalation tickets in a day
  14. Avoided a SV followup
  15. Void / refund (fee or payment)
  16. 65+ year old customer
  17. Customer opened CBA or SCC within last 5 days
  18. Incorrect SSN or DOB
  19. Expedited payout or SCC request
  20. Reporting concerns
  21. Customer has SCC utilization <10%
  22. Payout reissue
  23. Password issues / reset
  24. Customer asking about ACH processing