Customer'sfirst or lastname beginswith a vowelCustomermentionsCOVIDHelpedanswer aquestionin FAQsCustomerattemptingcashtransactionwith SCCSend 30emails ina daySubmit 3escalationtickets ina dayCustomeraskingabout ACHprocessingExpeditedpayout orSCCrequestAvoideda SVfollowupPasswordissues /resetCustomershares positivefeedback aboutyou / SelfCustomerlocated inAustinareaTeenagecustomerPayoutreissue65+ yearoldcustomer ReportingconcernsVoid /refund(fee orpayment)Customercommentson waittimeCustomerhas SCCutilization<10%Customerand youshare samebirth monthIncorrectSSN orDOBCustomeropened CBAor SCCwithin last 5daysCustomerclaimsfraudCustomermakesyou laughCustomer'sfirst or lastname beginswith a vowelCustomermentionsCOVIDHelpedanswer aquestionin FAQsCustomerattemptingcashtransactionwith SCCSend 30emails ina daySubmit 3escalationtickets ina dayCustomeraskingabout ACHprocessingExpeditedpayout orSCCrequestAvoideda SVfollowupPasswordissues /resetCustomershares positivefeedback aboutyou / SelfCustomerlocated inAustinareaTeenagecustomerPayoutreissue65+ yearoldcustomer ReportingconcernsVoid /refund(fee orpayment)Customercommentson waittimeCustomerhas SCCutilization<10%Customerand youshare samebirth monthIncorrectSSN orDOBCustomeropened CBAor SCCwithin last 5daysCustomerclaimsfraudCustomermakesyou laugh

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer's first or last name begins with a vowel
  2. Customer mentions COVID
  3. Helped answer a question in FAQs
  4. Customer attempting cash transaction with SCC
  5. Send 30 emails in a day
  6. Submit 3 escalation tickets in a day
  7. Customer asking about ACH processing
  8. Expedited payout or SCC request
  9. Avoided a SV followup
  10. Password issues / reset
  11. Customer shares positive feedback about you / Self
  12. Customer located in Austin area
  13. Teenage customer
  14. Payout reissue
  15. 65+ year old customer
  16. Reporting concerns
  17. Void / refund (fee or payment)
  18. Customer comments on wait time
  19. Customer has SCC utilization <10%
  20. Customer and you share same birth month
  21. Incorrect SSN or DOB
  22. Customer opened CBA or SCC within last 5 days
  23. Customer claims fraud
  24. Customer makes you laugh