Customeropened CBAor SCCwithin last 5daysCustomerlocated inAustinarea65+ yearoldcustomer Customerattemptingcashtransactionwith SCCPasswordissues /resetCustomeraskingabout ACHprocessingTeenagecustomerSend 30emails ina dayHelpedanswer aquestionin FAQsCustomershares positivefeedback aboutyou / SelfCustomerand youshare samebirth monthAvoideda SVfollowupPayoutreissueSubmit 3escalationtickets ina dayReportingconcernsCustomermentionsCOVIDCustomer'sfirst or lastname beginswith a vowelCustomerhas SCCutilization<10%CustomerclaimsfraudCustomermakesyou laughExpeditedpayout orSCCrequestIncorrectSSN orDOBVoid /refund(fee orpayment)Customercommentson waittimeCustomeropened CBAor SCCwithin last 5daysCustomerlocated inAustinarea65+ yearoldcustomer Customerattemptingcashtransactionwith SCCPasswordissues /resetCustomeraskingabout ACHprocessingTeenagecustomerSend 30emails ina dayHelpedanswer aquestionin FAQsCustomershares positivefeedback aboutyou / SelfCustomerand youshare samebirth monthAvoideda SVfollowupPayoutreissueSubmit 3escalationtickets ina dayReportingconcernsCustomermentionsCOVIDCustomer'sfirst or lastname beginswith a vowelCustomerhas SCCutilization<10%CustomerclaimsfraudCustomermakesyou laughExpeditedpayout orSCCrequestIncorrectSSN orDOBVoid /refund(fee orpayment)Customercommentson waittime

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer opened CBA or SCC within last 5 days
  2. Customer located in Austin area
  3. 65+ year old customer
  4. Customer attempting cash transaction with SCC
  5. Password issues / reset
  6. Customer asking about ACH processing
  7. Teenage customer
  8. Send 30 emails in a day
  9. Helped answer a question in FAQs
  10. Customer shares positive feedback about you / Self
  11. Customer and you share same birth month
  12. Avoided a SV followup
  13. Payout reissue
  14. Submit 3 escalation tickets in a day
  15. Reporting concerns
  16. Customer mentions COVID
  17. Customer's first or last name begins with a vowel
  18. Customer has SCC utilization <10%
  19. Customer claims fraud
  20. Customer makes you laugh
  21. Expedited payout or SCC request
  22. Incorrect SSN or DOB
  23. Void / refund (fee or payment)
  24. Customer comments on wait time