(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has SCC utilization <10%
Submit 3 escalation tickets in a day
Customer located in Austin area
Send 30 emails in a day
Void / refund (fee or payment)
Expedited payout or SCC request
Helped answer a question in FAQs
Customer comments on wait time
Customer asking about ACH processing
Customer attempting cash transaction with SCC
Customer claims fraud
Avoided a SV followup
Payout reissue
Customer opened CBA or SCC within last 5 days
Incorrect SSN or DOB
Reporting concerns
65+ year old customer
Customer shares positive feedback about you / Self
