IncorrectSSN orDOB65+ yearoldcustomer Send 30emails ina dayCustomerlocated inAustinareaCustomermentionsCOVIDPasswordissues /resetCustomershares positivefeedback aboutyou / SelfTeenagecustomerReportingconcernsHelpedanswer aquestionin FAQsCustomeropened CBAor SCCwithin last 5daysExpeditedpayout orSCCrequestCustomeraskingabout ACHprocessingAvoideda SVfollowupPayoutreissueCustomermakesyou laughCustomercommentson waittimeCustomerattemptingcashtransactionwith SCCCustomerclaimsfraudCustomerand youshare samebirth monthVoid /refund(fee orpayment)Customer'sfirst or lastname beginswith a vowelCustomerhas SCCutilization<10%Submit 3escalationtickets ina dayIncorrectSSN orDOB65+ yearoldcustomer Send 30emails ina dayCustomerlocated inAustinareaCustomermentionsCOVIDPasswordissues /resetCustomershares positivefeedback aboutyou / SelfTeenagecustomerReportingconcernsHelpedanswer aquestionin FAQsCustomeropened CBAor SCCwithin last 5daysExpeditedpayout orSCCrequestCustomeraskingabout ACHprocessingAvoideda SVfollowupPayoutreissueCustomermakesyou laughCustomercommentson waittimeCustomerattemptingcashtransactionwith SCCCustomerclaimsfraudCustomerand youshare samebirth monthVoid /refund(fee orpayment)Customer'sfirst or lastname beginswith a vowelCustomerhas SCCutilization<10%Submit 3escalationtickets ina day

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incorrect SSN or DOB
  2. 65+ year old customer
  3. Send 30 emails in a day
  4. Customer located in Austin area
  5. Customer mentions COVID
  6. Password issues / reset
  7. Customer shares positive feedback about you / Self
  8. Teenage customer
  9. Reporting concerns
  10. Helped answer a question in FAQs
  11. Customer opened CBA or SCC within last 5 days
  12. Expedited payout or SCC request
  13. Customer asking about ACH processing
  14. Avoided a SV followup
  15. Payout reissue
  16. Customer makes you laugh
  17. Customer comments on wait time
  18. Customer attempting cash transaction with SCC
  19. Customer claims fraud
  20. Customer and you share same birth month
  21. Void / refund (fee or payment)
  22. Customer's first or last name begins with a vowel
  23. Customer has SCC utilization <10%
  24. Submit 3 escalation tickets in a day