Customershares positivefeedback aboutyou / SelfCustomerlocated inAustinareaPasswordissues /resetCustomerattemptingcashtransactionwith SCCCustomeropened CBAor SCCwithin last 5daysCustomerhas SCCutilization<10%CustomermentionsCOVIDHelpedanswer aquestionin FAQs65+ yearoldcustomer Send 30emails ina daySubmit 3escalationtickets ina dayVoid /refund(fee orpayment)Customercommentson waittimeReportingconcernsCustomer'sfirst or lastname beginswith a vowelCustomeraskingabout ACHprocessingIncorrectSSN orDOBTeenagecustomerPayoutreissueCustomermakesyou laughAvoideda SVfollowupExpeditedpayout orSCCrequestCustomerclaimsfraudCustomerand youshare samebirth monthCustomershares positivefeedback aboutyou / SelfCustomerlocated inAustinareaPasswordissues /resetCustomerattemptingcashtransactionwith SCCCustomeropened CBAor SCCwithin last 5daysCustomerhas SCCutilization<10%CustomermentionsCOVIDHelpedanswer aquestionin FAQs65+ yearoldcustomer Send 30emails ina daySubmit 3escalationtickets ina dayVoid /refund(fee orpayment)Customercommentson waittimeReportingconcernsCustomer'sfirst or lastname beginswith a vowelCustomeraskingabout ACHprocessingIncorrectSSN orDOBTeenagecustomerPayoutreissueCustomermakesyou laughAvoideda SVfollowupExpeditedpayout orSCCrequestCustomerclaimsfraudCustomerand youshare samebirth month

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer shares positive feedback about you / Self
  2. Customer located in Austin area
  3. Password issues / reset
  4. Customer attempting cash transaction with SCC
  5. Customer opened CBA or SCC within last 5 days
  6. Customer has SCC utilization <10%
  7. Customer mentions COVID
  8. Helped answer a question in FAQs
  9. 65+ year old customer
  10. Send 30 emails in a day
  11. Submit 3 escalation tickets in a day
  12. Void / refund (fee or payment)
  13. Customer comments on wait time
  14. Reporting concerns
  15. Customer's first or last name begins with a vowel
  16. Customer asking about ACH processing
  17. Incorrect SSN or DOB
  18. Teenage customer
  19. Payout reissue
  20. Customer makes you laugh
  21. Avoided a SV followup
  22. Expedited payout or SCC request
  23. Customer claims fraud
  24. Customer and you share same birth month