Avoideda SVfollowupCustomerhas SCCutilization<10%65+ yearoldcustomer Customermakesyou laughCustomeropened CBAor SCCwithin last 5daysTeenagecustomerCustomershares positivefeedback aboutyou / SelfCustomermentionsCOVIDCustomerlocated inAustinareaCustomer'sfirst or lastname beginswith a vowelCustomerclaimsfraudExpeditedpayout orSCCrequestReportingconcernsIncorrectSSN orDOBVoid /refund(fee orpayment)Customeraskingabout ACHprocessingSubmit 3escalationtickets ina daySend 30emails ina dayCustomerand youshare samebirth monthPayoutreissueCustomercommentson waittimeCustomerattemptingcashtransactionwith SCCPasswordissues /resetHelpedanswer aquestionin FAQsAvoideda SVfollowupCustomerhas SCCutilization<10%65+ yearoldcustomer Customermakesyou laughCustomeropened CBAor SCCwithin last 5daysTeenagecustomerCustomershares positivefeedback aboutyou / SelfCustomermentionsCOVIDCustomerlocated inAustinareaCustomer'sfirst or lastname beginswith a vowelCustomerclaimsfraudExpeditedpayout orSCCrequestReportingconcernsIncorrectSSN orDOBVoid /refund(fee orpayment)Customeraskingabout ACHprocessingSubmit 3escalationtickets ina daySend 30emails ina dayCustomerand youshare samebirth monthPayoutreissueCustomercommentson waittimeCustomerattemptingcashtransactionwith SCCPasswordissues /resetHelpedanswer aquestionin FAQs

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided a SV followup
  2. Customer has SCC utilization <10%
  3. 65+ year old customer
  4. Customer makes you laugh
  5. Customer opened CBA or SCC within last 5 days
  6. Teenage customer
  7. Customer shares positive feedback about you / Self
  8. Customer mentions COVID
  9. Customer located in Austin area
  10. Customer's first or last name begins with a vowel
  11. Customer claims fraud
  12. Expedited payout or SCC request
  13. Reporting concerns
  14. Incorrect SSN or DOB
  15. Void / refund (fee or payment)
  16. Customer asking about ACH processing
  17. Submit 3 escalation tickets in a day
  18. Send 30 emails in a day
  19. Customer and you share same birth month
  20. Payout reissue
  21. Customer comments on wait time
  22. Customer attempting cash transaction with SCC
  23. Password issues / reset
  24. Helped answer a question in FAQs