Customerand youshare samebirth month65+ yearoldcustomer IncorrectSSN orDOBPasswordissues /resetSubmit 3escalationtickets ina dayCustomeropened CBAor SCCwithin last 5daysExpeditedpayout orSCCrequestCustomeraskingabout ACHprocessingPayoutreissueAvoideda SVfollowupCustomercommentson waittimeCustomermakesyou laughCustomerattemptingcashtransactionwith SCCCustomerclaimsfraudCustomershares positivefeedback aboutyou / SelfCustomer'sfirst or lastname beginswith a vowelReportingconcernsSend 30emails ina dayTeenagecustomerHelpedanswer aquestionin FAQsVoid /refund(fee orpayment)CustomermentionsCOVIDCustomerhas SCCutilization<10%Customerlocated inAustinareaCustomerand youshare samebirth month65+ yearoldcustomer IncorrectSSN orDOBPasswordissues /resetSubmit 3escalationtickets ina dayCustomeropened CBAor SCCwithin last 5daysExpeditedpayout orSCCrequestCustomeraskingabout ACHprocessingPayoutreissueAvoideda SVfollowupCustomercommentson waittimeCustomermakesyou laughCustomerattemptingcashtransactionwith SCCCustomerclaimsfraudCustomershares positivefeedback aboutyou / SelfCustomer'sfirst or lastname beginswith a vowelReportingconcernsSend 30emails ina dayTeenagecustomerHelpedanswer aquestionin FAQsVoid /refund(fee orpayment)CustomermentionsCOVIDCustomerhas SCCutilization<10%Customerlocated inAustinarea

CS Appreciation Week (CS) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer and you share same birth month
  2. 65+ year old customer
  3. Incorrect SSN or DOB
  4. Password issues / reset
  5. Submit 3 escalation tickets in a day
  6. Customer opened CBA or SCC within last 5 days
  7. Expedited payout or SCC request
  8. Customer asking about ACH processing
  9. Payout reissue
  10. Avoided a SV followup
  11. Customer comments on wait time
  12. Customer makes you laugh
  13. Customer attempting cash transaction with SCC
  14. Customer claims fraud
  15. Customer shares positive feedback about you / Self
  16. Customer's first or last name begins with a vowel
  17. Reporting concerns
  18. Send 30 emails in a day
  19. Teenage customer
  20. Helped answer a question in FAQs
  21. Void / refund (fee or payment)
  22. Customer mentions COVID
  23. Customer has SCC utilization <10%
  24. Customer located in Austin area