Create orupdate aworkplayConfirmaddress, email,and phonenumber afterscheduling 3apptsConstructivefeedback onGongrecording80% holdrate onRolling 30dashboardAsk customerto write downtheirappointmentdate/timeAsk aboutmotivationto sell on3 callsConfirm email+ send MPbrochure on 3follow-up (noappt) calls50+ dials3 days ina weekCompleteschedulingexercisesReschedule2 appts in aweekAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”Ask abouttimeline tosell on 3callsSend apptconfirmationtext tocustomerSchedule 2appointmentsin a dayTalk Ratio inlast month<65% (getcustomerstalking more!)Create orupdate aworkplayConfirmaddress, email,and phonenumber afterscheduling 3apptsConstructivefeedback onGongrecording80% holdrate onRolling 30dashboardAsk customerto write downtheirappointmentdate/timeAsk aboutmotivationto sell on3 callsConfirm email+ send MPbrochure on 3follow-up (noappt) calls50+ dials3 days ina weekCompleteschedulingexercisesReschedule2 appts in aweekAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”Ask abouttimeline tosell on 3callsSend apptconfirmationtext tocustomerSchedule 2appointmentsin a dayTalk Ratio inlast month<65% (getcustomerstalking more!)

Serena's Bingo Board - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Create or update a workplay
  3. Confirm address, email, and phone number after scheduling 3 appts
  4. Constructive feedback on Gong recording
  5. 80% hold rate on Rolling 30 dashboard
  6. Ask customer to write down their appointment date/time
  7. Ask about motivation to sell on 3 calls
  8. Confirm email + send MP brochure on 3 follow-up (no appt) calls
  9. 50+ dials 3 days in a week
  10. Complete scheduling exercises
  11. Reschedule 2 appts in a week
  12. Ask customer “Does it look like there is anything on your schedule that could conflict with your appointment?”
  13. Ask about timeline to sell on 3 calls
  14. Send appt confirmation text to customer
  15. Schedule 2 appointments in a day
  16. Talk Ratio in last month <65% (get customers talking more!)