Create orupdate aworkplayConstructivefeedback onGongrecordingAsk customerto write downtheirappointmentdate/timeConfirmaddress, email,and phonenumber afterscheduling 3apptsTalk Ratio inlast month<65% (getcustomerstalking more!)Send apptconfirmationtext tocustomerAsk abouttimeline tosell on 3callsConfirm email+ send MPbrochure on 3follow-up (noappt) callsAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”CompleteschedulingexercisesAsk aboutmotivationto sell on3 calls50+ dials3 days ina week80% holdrate onRolling 30dashboardReschedule2 appts in aweekSchedule 2appointmentsin a dayCreate orupdate aworkplayConstructivefeedback onGongrecordingAsk customerto write downtheirappointmentdate/timeConfirmaddress, email,and phonenumber afterscheduling 3apptsTalk Ratio inlast month<65% (getcustomerstalking more!)Send apptconfirmationtext tocustomerAsk abouttimeline tosell on 3callsConfirm email+ send MPbrochure on 3follow-up (noappt) callsAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”CompleteschedulingexercisesAsk aboutmotivationto sell on3 calls50+ dials3 days ina week80% holdrate onRolling 30dashboardReschedule2 appts in aweekSchedule 2appointmentsin a day

Serena's Bingo Board - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create or update a workplay
  2. Constructive feedback on Gong recording
  3. Ask customer to write down their appointment date/time
  4. Confirm address, email, and phone number after scheduling 3 appts
  5. Talk Ratio in last month <65% (get customers talking more!)
  6. Send appt confirmation text to customer
  8. Ask about timeline to sell on 3 calls
  9. Confirm email + send MP brochure on 3 follow-up (no appt) calls
  10. Ask customer “Does it look like there is anything on your schedule that could conflict with your appointment?”
  11. Complete scheduling exercises
  12. Ask about motivation to sell on 3 calls
  13. 50+ dials 3 days in a week
  14. 80% hold rate on Rolling 30 dashboard
  15. Reschedule 2 appts in a week
  16. Schedule 2 appointments in a day