Ask abouttimeline tosell on 3callsCreate orupdate aworkplayConfirmaddress, email,and phonenumber afterscheduling 3appts50+ dials3 days ina weekAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”CompleteschedulingexercisesConfirm email+ send MPbrochure on 3follow-up (noappt) callsReschedule2 appts in aweekSchedule 2appointmentsin a day80% holdrate onRolling 30dashboardSend apptconfirmationtext tocustomerTalk Ratio inlast month<65% (getcustomerstalking more!)Ask aboutmotivationto sell on3 callsAsk customerto write downtheirappointmentdate/timeConstructivefeedback onGongrecordingAsk abouttimeline tosell on 3callsCreate orupdate aworkplayConfirmaddress, email,and phonenumber afterscheduling 3appts50+ dials3 days ina weekAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”CompleteschedulingexercisesConfirm email+ send MPbrochure on 3follow-up (noappt) callsReschedule2 appts in aweekSchedule 2appointmentsin a day80% holdrate onRolling 30dashboardSend apptconfirmationtext tocustomerTalk Ratio inlast month<65% (getcustomerstalking more!)Ask aboutmotivationto sell on3 callsAsk customerto write downtheirappointmentdate/timeConstructivefeedback onGongrecording

Serena's Bingo Board - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about timeline to sell on 3 calls
  2. Create or update a workplay
  3. Confirm address, email, and phone number after scheduling 3 appts
  4. 50+ dials 3 days in a week
  5. Ask customer “Does it look like there is anything on your schedule that could conflict with your appointment?”
  6. Complete scheduling exercises
  7. Confirm email + send MP brochure on 3 follow-up (no appt) calls
  8. Reschedule 2 appts in a week
  9. Schedule 2 appointments in a day
  10. 80% hold rate on Rolling 30 dashboard
  11. Send appt confirmation text to customer
  12. Talk Ratio in last month <65% (get customers talking more!)
  13. Ask about motivation to sell on 3 calls
  14. Ask customer to write down their appointment date/time
  15. Constructive feedback on Gong recording