Talk Ratio inlast month<65% (getcustomerstalking more!)Ask abouttimeline tosell on 3calls50+ dials3 days ina weekConfirm email+ send MPbrochure on 3follow-up (noappt) callsAsk customerto write downtheirappointmentdate/timeSend apptconfirmationtext tocustomer80% holdrate onRolling 30dashboardSchedule 2appointmentsin a dayAsk aboutmotivationto sell on3 callsReschedule2 appts in aweekConstructivefeedback onGongrecordingCompleteschedulingexercisesAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”Confirmaddress, email,and phonenumber afterscheduling 3apptsCreate orupdate aworkplayTalk Ratio inlast month<65% (getcustomerstalking more!)Ask abouttimeline tosell on 3calls50+ dials3 days ina weekConfirm email+ send MPbrochure on 3follow-up (noappt) callsAsk customerto write downtheirappointmentdate/timeSend apptconfirmationtext tocustomer80% holdrate onRolling 30dashboardSchedule 2appointmentsin a dayAsk aboutmotivationto sell on3 callsReschedule2 appts in aweekConstructivefeedback onGongrecordingCompleteschedulingexercisesAsk customer“Does it look likethere is anything onyour schedule thatcould conflict withyour appointment?”Confirmaddress, email,and phonenumber afterscheduling 3apptsCreate orupdate aworkplay

Serena's Bingo Board - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk Ratio in last month <65% (get customers talking more!)
  2. Ask about timeline to sell on 3 calls
  3. 50+ dials 3 days in a week
  4. Confirm email + send MP brochure on 3 follow-up (no appt) calls
  5. Ask customer to write down their appointment date/time
  6. Send appt confirmation text to customer
  7. 80% hold rate on Rolling 30 dashboard
  8. Schedule 2 appointments in a day
  9. Ask about motivation to sell on 3 calls
  10. Reschedule 2 appts in a week
  11. Constructive feedback on Gong recording
  12. Complete scheduling exercises
  13. Ask customer “Does it look like there is anything on your schedule that could conflict with your appointment?”
  14. Confirm address, email, and phone number after scheduling 3 appts
  15. Create or update a workplay