Did youcheck formultipleQuestprofiles?Did youcheck theDeliver Bydate?Anyerrors inaudit log?Whateman areyouusing?Havethem re-add theexternal7-10busdaysNolimitIs theclient aminor?Are thereany fraudnotes inQuest?You canoffer anLOIDid youcheck theCUACMatrix?Soundslike abrowserissueAre you suretheirenrollmentisn't locked?Did you doa mockenrollment?What kindof deviceare theyusing?Did theyuninstall/re-install?Are theyOTPverified?Havethem trymanualcaptureRestartWDE andJabberContactTSDOn UsPayeeNoRedFlagsWhatbrowserare theyusing?RefertobranchWhattroubleshootinghas beencompleted?25k perpaymentWhat isthe payeename?Transferto TaxGroupThey're notusing anyspecialcharacters?Check forrestrictionsWait 3-5 minIs thepayeeOn File?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postTransfertoMortgageDid youcheck formultipleQuestprofiles?Did youcheck theDeliver Bydate?Anyerrors inaudit log?Whateman areyouusing?Havethem re-add theexternal7-10busdaysNolimitIs theclient aminor?Are thereany fraudnotes inQuest?You canoffer anLOIDid youcheck theCUACMatrix?Soundslike abrowserissueAre you suretheirenrollmentisn't locked?Did you doa mockenrollment?What kindof deviceare theyusing?Did theyuninstall/re-install?Are theyOTPverified?Havethem trymanualcaptureRestartWDE andJabberContactTSDOn UsPayeeNoRedFlagsWhatbrowserare theyusing?RefertobranchWhattroubleshootinghas beencompleted?25k perpaymentWhat isthe payeename?Transferto TaxGroupThey're notusing anyspecialcharacters?Check forrestrictionsWait 3-5 minIs thepayeeOn File?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postTransfertoMortgage

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check for multiple Quest profiles?
  2. Did you check the Deliver By date?
  3. Any errors in audit log?
  4. What eman are you using?
  5. Have them re-add the external
  6. 7-10 bus days
  7. No limit
  8. Is the client a minor?
  9. Are there any fraud notes in Quest?
  10. You can offer an LOI
  11. Did you check the CUAC Matrix?
  12. Sounds like a browser issue
  13. Are you sure their enrollment isn't locked?
  14. Did you do a mock enrollment?
  15. What kind of device are they using?
  16. Did they uninstall/re-install?
  17. Are they OTP verified?
  18. Have them try manual capture
  19. Restart WDE and Jabber
  20. Contact TSD
  21. On Us Payee
  22. No Red Flags
  23. What browser are they using?
  24. Refer to branch
  25. What troubleshooting has been completed?
  26. 25k per payment
  27. What is the payee name?
  28. Transfer to Tax Group
  29. They're not using any special characters?
  30. Check for restrictions
  31. Wait 3-5 min
  32. Is the payee On File?
  33. Did you check under the other signers on the account?
  34. They'll need to wait for the payment to post
  35. Transfer to Mortgage