Wait 3- 5 min What eman are you using? 7-10 bus days What browser are they using? On Us Payee What is the payee name? Are you sure their enrollment isn't locked? Did you check under the other signers on the account? Sounds like a browser issue They're not using any special characters? What troubleshooting has been completed? Any errors in audit log? What kind of device are they using? Restart WDE and Jabber Transfer to Tax Group Did you check for multiple Quest profiles? Did you check the Deliver By date? Are they OTP verified? Have them re- add the external Is the client a minor? 25k per payment Are there any fraud notes in Quest? Transfer to Mortgage Have them try manual capture No Red Flags Check for restrictions Refer to branch Is the payee On File? Did you check the CUAC Matrix? They'll need to wait for the payment to post Contact TSD You can offer an LOI Did they uninstall/re- install? Did you do a mock enrollment? No limit Wait 3- 5 min What eman are you using? 7-10 bus days What browser are they using? On Us Payee What is the payee name? Are you sure their enrollment isn't locked? Did you check under the other signers on the account? Sounds like a browser issue They're not using any special characters? What troubleshooting has been completed? Any errors in audit log? What kind of device are they using? Restart WDE and Jabber Transfer to Tax Group Did you check for multiple Quest profiles? Did you check the Deliver By date? Are they OTP verified? Have them re- add the external Is the client a minor? 25k per payment Are there any fraud notes in Quest? Transfer to Mortgage Have them try manual capture No Red Flags Check for restrictions Refer to branch Is the payee On File? Did you check the CUAC Matrix? They'll need to wait for the payment to post Contact TSD You can offer an LOI Did they uninstall/re- install? Did you do a mock enrollment? No limit
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Wait 3-5 min
What eman are you using?
7-10 bus days
What browser are they using?
On Us Payee
What is the payee name?
Are you sure their enrollment isn't locked?
Did you check under the other signers on the account?
Sounds like a browser issue
They're not using any special characters?
What troubleshooting has been completed?
Any errors in audit log?
What kind of device are they using?
Restart WDE and Jabber
Transfer to Tax Group
Did you check for multiple Quest profiles?
Did you check the Deliver By date?
Are they OTP verified?
Have them re-add the external
Is the client a minor?
25k per payment
Are there any fraud notes in Quest?
Transfer to Mortgage
Have them try manual capture
No Red Flags
Check for restrictions
Refer to branch
Is the payee On File?
Did you check the CUAC Matrix?
They'll need to wait for the payment to post
Contact TSD
You can offer an LOI
Did they uninstall/re-install?
Did you do a mock enrollment?
No limit