Wait 3-5 min25k perpaymentIs thepayeeOn File?Did youcheck theDeliver Bydate?Whattroubleshootinghas beencompleted?RefertobranchContactTSDDid youcheck underthe othersigners onthe account?7-10busdaysAre thereany fraudnotes inQuest?What isthe payeename?On UsPayeeYou canoffer anLOIHavethem re-add theexternalDid youcheck formultipleQuestprofiles?Soundslike abrowserissueCheck forrestrictionsDid youcheck theCUACMatrix?Is theclient aminor?They're notusing anyspecialcharacters?Are theyOTPverified?Whatbrowserare theyusing?Are you suretheirenrollmentisn't locked?Whateman areyouusing?Transferto TaxGroupAnyerrors inaudit log?Did you doa mockenrollment?NoRedFlagsWhat kindof deviceare theyusing?Did theyuninstall/re-install?NolimitThey'll needto wait forthe paymentto postTransfertoMortgageRestartWDE andJabberHavethem trymanualcaptureWait 3-5 min25k perpaymentIs thepayeeOn File?Did youcheck theDeliver Bydate?Whattroubleshootinghas beencompleted?RefertobranchContactTSDDid youcheck underthe othersigners onthe account?7-10busdaysAre thereany fraudnotes inQuest?What isthe payeename?On UsPayeeYou canoffer anLOIHavethem re-add theexternalDid youcheck formultipleQuestprofiles?Soundslike abrowserissueCheck forrestrictionsDid youcheck theCUACMatrix?Is theclient aminor?They're notusing anyspecialcharacters?Are theyOTPverified?Whatbrowserare theyusing?Are you suretheirenrollmentisn't locked?Whateman areyouusing?Transferto TaxGroupAnyerrors inaudit log?Did you doa mockenrollment?NoRedFlagsWhat kindof deviceare theyusing?Did theyuninstall/re-install?NolimitThey'll needto wait forthe paymentto postTransfertoMortgageRestartWDE andJabberHavethem trymanualcapture

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wait 3-5 min
  2. 25k per payment
  3. Is the payee On File?
  4. Did you check the Deliver By date?
  5. What troubleshooting has been completed?
  6. Refer to branch
  7. Contact TSD
  8. Did you check under the other signers on the account?
  9. 7-10 bus days
  10. Are there any fraud notes in Quest?
  11. What is the payee name?
  12. On Us Payee
  13. You can offer an LOI
  14. Have them re-add the external
  15. Did you check for multiple Quest profiles?
  16. Sounds like a browser issue
  17. Check for restrictions
  18. Did you check the CUAC Matrix?
  19. Is the client a minor?
  20. They're not using any special characters?
  21. Are they OTP verified?
  22. What browser are they using?
  23. Are you sure their enrollment isn't locked?
  24. What eman are you using?
  25. Transfer to Tax Group
  26. Any errors in audit log?
  27. Did you do a mock enrollment?
  28. No Red Flags
  29. What kind of device are they using?
  30. Did they uninstall/re-install?
  31. No limit
  32. They'll need to wait for the payment to post
  33. Transfer to Mortgage
  34. Restart WDE and Jabber
  35. Have them try manual capture