Is thepayeeOn File?Did you doa mockenrollment?7-10busdaysContactTSD25k perpaymentSoundslike abrowserissueThey're notusing anyspecialcharacters?Are theyOTPverified?Havethem re-add theexternalHavethem trymanualcaptureWait 3-5 minWhat isthe payeename?Did youcheck theDeliver Bydate?Did youcheck theCUACMatrix?They'll needto wait forthe paymentto postRestartWDE andJabberNoRedFlagsAre you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Transferto TaxGroupAre thereany fraudnotes inQuest?NolimitWhatbrowserare theyusing?Did youcheck formultipleQuestprofiles?Whateman areyouusing?On UsPayeeTransfertoMortgageIs theclient aminor?Anyerrors inaudit log?RefertobranchWhattroubleshootinghas beencompleted?Check forrestrictionsYou canoffer anLOIWhat kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Is thepayeeOn File?Did you doa mockenrollment?7-10busdaysContactTSD25k perpaymentSoundslike abrowserissueThey're notusing anyspecialcharacters?Are theyOTPverified?Havethem re-add theexternalHavethem trymanualcaptureWait 3-5 minWhat isthe payeename?Did youcheck theDeliver Bydate?Did youcheck theCUACMatrix?They'll needto wait forthe paymentto postRestartWDE andJabberNoRedFlagsAre you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Transferto TaxGroupAre thereany fraudnotes inQuest?NolimitWhatbrowserare theyusing?Did youcheck formultipleQuestprofiles?Whateman areyouusing?On UsPayeeTransfertoMortgageIs theclient aminor?Anyerrors inaudit log?RefertobranchWhattroubleshootinghas beencompleted?Check forrestrictionsYou canoffer anLOIWhat kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is the payee On File?
  2. Did you do a mock enrollment?
  3. 7-10 bus days
  4. Contact TSD
  5. 25k per payment
  6. Sounds like a browser issue
  7. They're not using any special characters?
  8. Are they OTP verified?
  9. Have them re-add the external
  10. Have them try manual capture
  11. Wait 3-5 min
  12. What is the payee name?
  13. Did you check the Deliver By date?
  14. Did you check the CUAC Matrix?
  15. They'll need to wait for the payment to post
  16. Restart WDE and Jabber
  17. No Red Flags
  18. Are you sure their enrollment isn't locked?
  19. Did they uninstall/re-install?
  20. Transfer to Tax Group
  21. Are there any fraud notes in Quest?
  22. No limit
  23. What browser are they using?
  24. Did you check for multiple Quest profiles?
  25. What eman are you using?
  26. On Us Payee
  27. Transfer to Mortgage
  28. Is the client a minor?
  29. Any errors in audit log?
  30. Refer to branch
  31. What troubleshooting has been completed?
  32. Check for restrictions
  33. You can offer an LOI
  34. What kind of device are they using?
  35. Did you check under the other signers on the account?