Did youcheck underthe othersigners onthe account?Wait 3-5 minDid youcheck theDeliver Bydate?They'll needto wait forthe paymentto post7-10busdaysIs theclient aminor?Did you doa mockenrollment?Anyerrors inaudit log?Check forrestrictionsRefertobranchOn UsPayeeHavethem re-add theexternalDid theyuninstall/re-install?ContactTSDWhat kindof deviceare theyusing?Are you suretheirenrollmentisn't locked?Havethem trymanualcaptureYou canoffer anLOIWhattroubleshootinghas beencompleted?What isthe payeename?Are thereany fraudnotes inQuest?25k perpaymentIs thepayeeOn File?NoRedFlagsSoundslike abrowserissueRestartWDE andJabberWhateman areyouusing?They're notusing anyspecialcharacters?Transferto TaxGroupDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?NolimitAre theyOTPverified?Whatbrowserare theyusing?TransfertoMortgageDid youcheck underthe othersigners onthe account?Wait 3-5 minDid youcheck theDeliver Bydate?They'll needto wait forthe paymentto post7-10busdaysIs theclient aminor?Did you doa mockenrollment?Anyerrors inaudit log?Check forrestrictionsRefertobranchOn UsPayeeHavethem re-add theexternalDid theyuninstall/re-install?ContactTSDWhat kindof deviceare theyusing?Are you suretheirenrollmentisn't locked?Havethem trymanualcaptureYou canoffer anLOIWhattroubleshootinghas beencompleted?What isthe payeename?Are thereany fraudnotes inQuest?25k perpaymentIs thepayeeOn File?NoRedFlagsSoundslike abrowserissueRestartWDE andJabberWhateman areyouusing?They're notusing anyspecialcharacters?Transferto TaxGroupDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?NolimitAre theyOTPverified?Whatbrowserare theyusing?TransfertoMortgage

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check under the other signers on the account?
  2. Wait 3-5 min
  3. Did you check the Deliver By date?
  4. They'll need to wait for the payment to post
  5. 7-10 bus days
  6. Is the client a minor?
  7. Did you do a mock enrollment?
  8. Any errors in audit log?
  9. Check for restrictions
  10. Refer to branch
  11. On Us Payee
  12. Have them re-add the external
  13. Did they uninstall/re-install?
  14. Contact TSD
  15. What kind of device are they using?
  16. Are you sure their enrollment isn't locked?
  17. Have them try manual capture
  18. You can offer an LOI
  19. What troubleshooting has been completed?
  20. What is the payee name?
  21. Are there any fraud notes in Quest?
  22. 25k per payment
  23. Is the payee On File?
  24. No Red Flags
  25. Sounds like a browser issue
  26. Restart WDE and Jabber
  27. What eman are you using?
  28. They're not using any special characters?
  29. Transfer to Tax Group
  30. Did you check for multiple Quest profiles?
  31. Did you check the CUAC Matrix?
  32. No limit
  33. Are they OTP verified?
  34. What browser are they using?
  35. Transfer to Mortgage