Did you doa mockenrollment?Whateman areyouusing?Wait 3-5 minIs thepayeeOn File?Soundslike abrowserissueAre thereany fraudnotes inQuest?What kindof deviceare theyusing?Did youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?7-10busdaysDid theyuninstall/re-install?Transferto TaxGroupAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?Whatbrowserare theyusing?TransfertoMortgageNoRedFlagsNolimitThey're notusing anyspecialcharacters?RefertobranchIs theclient aminor?What isthe payeename?Check forrestrictionsRestartWDE andJabberDid youcheck theDeliver Bydate?Havethem re-add theexternalAre theyOTPverified?On UsPayeeDid youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postDid youcheck underthe othersigners onthe account?You canoffer anLOIContactTSDHavethem trymanualcapture25k perpaymentDid you doa mockenrollment?Whateman areyouusing?Wait 3-5 minIs thepayeeOn File?Soundslike abrowserissueAre thereany fraudnotes inQuest?What kindof deviceare theyusing?Did youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?7-10busdaysDid theyuninstall/re-install?Transferto TaxGroupAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?Whatbrowserare theyusing?TransfertoMortgageNoRedFlagsNolimitThey're notusing anyspecialcharacters?RefertobranchIs theclient aminor?What isthe payeename?Check forrestrictionsRestartWDE andJabberDid youcheck theDeliver Bydate?Havethem re-add theexternalAre theyOTPverified?On UsPayeeDid youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postDid youcheck underthe othersigners onthe account?You canoffer anLOIContactTSDHavethem trymanualcapture25k perpayment

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you do a mock enrollment?
  2. What eman are you using?
  3. Wait 3-5 min
  4. Is the payee On File?
  5. Sounds like a browser issue
  6. Are there any fraud notes in Quest?
  7. What kind of device are they using?
  8. Did you check the CUAC Matrix?
  9. What troubleshooting has been completed?
  10. 7-10 bus days
  11. Did they uninstall/re-install?
  12. Transfer to Tax Group
  13. Any errors in audit log?
  14. Are you sure their enrollment isn't locked?
  15. What browser are they using?
  16. Transfer to Mortgage
  17. No Red Flags
  18. No limit
  19. They're not using any special characters?
  20. Refer to branch
  21. Is the client a minor?
  22. What is the payee name?
  23. Check for restrictions
  24. Restart WDE and Jabber
  25. Did you check the Deliver By date?
  26. Have them re-add the external
  27. Are they OTP verified?
  28. On Us Payee
  29. Did you check for multiple Quest profiles?
  30. They'll need to wait for the payment to post
  31. Did you check under the other signers on the account?
  32. You can offer an LOI
  33. Contact TSD
  34. Have them try manual capture
  35. 25k per payment