Did theyuninstall/re-install?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Did youcheck theCUACMatrix?Did you doa mockenrollment?What isthe payeename?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Transferto TaxGroupTransfertoMortgageIs theclient aminor?Are thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Soundslike abrowserissueWhatbrowserare theyusing?ContactTSD25k perpaymentWait 3-5 minRestartWDE andJabberThey'll needto wait forthe paymentto postIs thepayeeOn File?Havethem trymanualcaptureThey're notusing anyspecialcharacters?7-10busdaysYou canoffer anLOIWhateman areyouusing?On UsPayeeNoRedFlagsRefertobranchNolimitDid youcheck underthe othersigners onthe account?Are theyOTPverified?What kindof deviceare theyusing?Check forrestrictionsDid theyuninstall/re-install?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Did youcheck theCUACMatrix?Did you doa mockenrollment?What isthe payeename?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Transferto TaxGroupTransfertoMortgageIs theclient aminor?Are thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Soundslike abrowserissueWhatbrowserare theyusing?ContactTSD25k perpaymentWait 3-5 minRestartWDE andJabberThey'll needto wait forthe paymentto postIs thepayeeOn File?Havethem trymanualcaptureThey're notusing anyspecialcharacters?7-10busdaysYou canoffer anLOIWhateman areyouusing?On UsPayeeNoRedFlagsRefertobranchNolimitDid youcheck underthe othersigners onthe account?Are theyOTPverified?What kindof deviceare theyusing?Check forrestrictions

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did they uninstall/re-install?
  2. Have them re-add the external
  3. What troubleshooting has been completed?
  4. Did you check the CUAC Matrix?
  5. Did you do a mock enrollment?
  6. What is the payee name?
  7. Did you check the Deliver By date?
  8. Are you sure their enrollment isn't locked?
  9. Transfer to Tax Group
  10. Transfer to Mortgage
  11. Is the client a minor?
  12. Are there any fraud notes in Quest?
  13. Did you check for multiple Quest profiles?
  14. Any errors in audit log?
  15. Sounds like a browser issue
  16. What browser are they using?
  17. Contact TSD
  18. 25k per payment
  19. Wait 3-5 min
  20. Restart WDE and Jabber
  21. They'll need to wait for the payment to post
  22. Is the payee On File?
  23. Have them try manual capture
  24. They're not using any special characters?
  25. 7-10 bus days
  26. You can offer an LOI
  27. What eman are you using?
  28. On Us Payee
  29. No Red Flags
  30. Refer to branch
  31. No limit
  32. Did you check under the other signers on the account?
  33. Are they OTP verified?
  34. What kind of device are they using?
  35. Check for restrictions