Is thepayeeOn File?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Did youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postRefertobranchOn UsPayeeTransferto TaxGroupYou canoffer anLOIDid theyuninstall/re-install?Soundslike abrowserissueAre theyOTPverified?What isthe payeename?Are thereany fraudnotes inQuest?NolimitWhat kindof deviceare theyusing?Havethem trymanualcaptureContactTSDDid you doa mockenrollment?7-10busdaysWhateman areyouusing?Did youcheck theCUACMatrix?Wait 3-5 minIs theclient aminor?Did youcheck theDeliver Bydate?25k perpaymentWhatbrowserare theyusing?NoRedFlagsCheck forrestrictionsAnyerrors inaudit log?TransfertoMortgageRestartWDE andJabberIs thepayeeOn File?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Did youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postRefertobranchOn UsPayeeTransferto TaxGroupYou canoffer anLOIDid theyuninstall/re-install?Soundslike abrowserissueAre theyOTPverified?What isthe payeename?Are thereany fraudnotes inQuest?NolimitWhat kindof deviceare theyusing?Havethem trymanualcaptureContactTSDDid you doa mockenrollment?7-10busdaysWhateman areyouusing?Did youcheck theCUACMatrix?Wait 3-5 minIs theclient aminor?Did youcheck theDeliver Bydate?25k perpaymentWhatbrowserare theyusing?NoRedFlagsCheck forrestrictionsAnyerrors inaudit log?TransfertoMortgageRestartWDE andJabber

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
I
5
O
6
I
7
G
8
G
9
N
10
O
11
N
12
N
13
G
14
B
15
O
16
I
17
B
18
G
19
N
20
G
21
O
22
O
23
B
24
B
25
B
26
I
27
B
28
I
29
O
30
N
31
I
32
N
33
B
34
G
35
O
  1. G-Is the payee On File?
  2. N-Have them re-add the external
  3. I-What troubleshooting has been completed?
  4. I-Did you check for multiple Quest profiles?
  5. O-Are you sure their enrollment isn't locked?
  6. I-They're not using any special characters?
  7. G-Did you check under the other signers on the account?
  8. G-They'll need to wait for the payment to post
  9. N-Refer to branch
  10. O-On Us Payee
  11. N-Transfer to Tax Group
  12. N-You can offer an LOI
  13. G-Did they uninstall/re-install?
  14. B-Sounds like a browser issue
  15. O-Are they OTP verified?
  16. I-What is the payee name?
  17. B-Are there any fraud notes in Quest?
  18. G-No limit
  19. N-What kind of device are they using?
  20. G-Have them try manual capture
  21. O-Contact TSD
  22. O-Did you do a mock enrollment?
  23. B-7-10 bus days
  24. B-What eman are you using?
  25. B-Did you check the CUAC Matrix?
  26. I-Wait 3-5 min
  27. B-Is the client a minor?
  28. I-Did you check the Deliver By date?
  29. O-25k per payment
  30. N-What browser are they using?
  31. I-No Red Flags
  32. N-Check for restrictions
  33. B-Any errors in audit log?
  34. G-Transfer to Mortgage
  35. O-Restart WDE and Jabber