De-Escalatean upsetcustomerGet acomplimentabout yourcustomerservice/helpfulnessI used thecorrectcall script5 star GooglecustomerReview = 2squaresmarked offHear someonecomplain aboutthe pandemic/COVIDLift Chairsale = 2squaresmarked offHear awild storyfrom apatient "Insurancesaid theywill covereverything"I have myname tagon today!privaterentaldonecorrectlyI showedup on timeor earlytodayGet calledthe wrongname bya patient"I needaCPACK"Sell aproductover thephoneCollectpaymentinbrightreeMake aretail saleover $100Offer CareCredit to apatient"I knowMike orBrian"Fill out anintakeformcompletelyDiscussthe CPAPrecallHearsomeonesay"oxygenator"Have apatient fillout asatisfactionsurveyEXPLAINFIRSTMONTHNON-ASSIGNEDTroubleshootwith apatient overthe phoneDe-Escalatean upsetcustomerGet acomplimentabout yourcustomerservice/helpfulnessI used thecorrectcall script5 star GooglecustomerReview = 2squaresmarked offHear someonecomplain aboutthe pandemic/COVIDLift Chairsale = 2squaresmarked offHear awild storyfrom apatient "Insurancesaid theywill covereverything"I have myname tagon today!privaterentaldonecorrectlyI showedup on timeor earlytodayGet calledthe wrongname bya patient"I needaCPACK"Sell aproductover thephoneCollectpaymentinbrightreeMake aretail saleover $100Offer CareCredit to apatient"I knowMike orBrian"Fill out anintakeformcompletelyDiscussthe CPAPrecallHearsomeonesay"oxygenator"Have apatient fillout asatisfactionsurveyEXPLAINFIRSTMONTHNON-ASSIGNEDTroubleshootwith apatient overthe phone

BHM BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalate an upset customer
  2. Get a compliment about your customer service/ helpfulness
  3. I used the correct call script
  4. 5 star Google customer Review = 2 squares marked off
  5. Hear someone complain about the pandemic/ COVID
  6. Lift Chair sale = 2 squares marked off
  7. Hear a wild story from a patient
  8. "Insurance said they will cover everything"
  9. I have my name tag on today!
  10. private rental done correctly
  11. I showed up on time or early today
  12. Get called the wrong name by a patient
  13. "I need a CPACK"
  14. Sell a product over the phone
  15. Collect payment in brightree
  16. Make a retail sale over $100
  17. Offer Care Credit to a patient
  18. "I know Mike or Brian"
  19. Fill out an intake form completely
  20. Discuss the CPAP recall
  21. Hear someone say "oxygenator"
  22. Have a patient fill out a satisfaction survey
  23. EXPLAIN FIRST MONTH NON-ASSIGNED
  24. Troubleshoot with a patient over the phone