Offer CareCredit to apatient"I needaCPACK"Hear awild storyfrom apatient Discussthe CPAPrecallTroubleshootwith apatient overthe phoneEXPLAINFIRSTMONTHNON-ASSIGNEDSell aproductover thephoneGet acomplimentabout yourcustomerservice/helpfulness"Insurancesaid theywill covereverything"I used thecorrectcall scriptI showedup on timeor earlytodayHearsomeonesay"oxygenator"privaterentaldonecorrectlyHear someonecomplain aboutthe pandemic/COVIDLift Chairsale = 2squaresmarked off5 star GooglecustomerReview = 2squaresmarked offGet calledthe wrongname bya patientHave apatient fillout asatisfactionsurvey"I knowMike orBrian"Make aretail saleover $100De-Escalatean upsetcustomerI have myname tagon today!Fill out anintakeformcompletelyCollectpaymentinbrightreeOffer CareCredit to apatient"I needaCPACK"Hear awild storyfrom apatient Discussthe CPAPrecallTroubleshootwith apatient overthe phoneEXPLAINFIRSTMONTHNON-ASSIGNEDSell aproductover thephoneGet acomplimentabout yourcustomerservice/helpfulness"Insurancesaid theywill covereverything"I used thecorrectcall scriptI showedup on timeor earlytodayHearsomeonesay"oxygenator"privaterentaldonecorrectlyHear someonecomplain aboutthe pandemic/COVIDLift Chairsale = 2squaresmarked off5 star GooglecustomerReview = 2squaresmarked offGet calledthe wrongname bya patientHave apatient fillout asatisfactionsurvey"I knowMike orBrian"Make aretail saleover $100De-Escalatean upsetcustomerI have myname tagon today!Fill out anintakeformcompletelyCollectpaymentinbrightree

BHM BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Care Credit to a patient
  2. "I need a CPACK"
  3. Hear a wild story from a patient
  4. Discuss the CPAP recall
  5. Troubleshoot with a patient over the phone
  6. EXPLAIN FIRST MONTH NON-ASSIGNED
  7. Sell a product over the phone
  8. Get a compliment about your customer service/ helpfulness
  9. "Insurance said they will cover everything"
  10. I used the correct call script
  11. I showed up on time or early today
  12. Hear someone say "oxygenator"
  13. private rental done correctly
  14. Hear someone complain about the pandemic/ COVID
  15. Lift Chair sale = 2 squares marked off
  16. 5 star Google customer Review = 2 squares marked off
  17. Get called the wrong name by a patient
  18. Have a patient fill out a satisfaction survey
  19. "I know Mike or Brian"
  20. Make a retail sale over $100
  21. De-Escalate an upset customer
  22. I have my name tag on today!
  23. Fill out an intake form completely
  24. Collect payment in brightree