(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says "I have a dumb question"
Customer wants to skip a payment
Customer has stinky money or change!
Customer complains
Customer asks how you are but continues to talk
Customer mentions COVID
Used my best customer service voice
Refer a customer to Mark
System doesn't work correctly
Customer complains about fee or prices of something
No idea what customer says so you smile and nod
Doesn't have water/sewer bill
Customer comes in right at the end of the shift
Can I pay my loan over the phone with debit/credit card?