(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer mentions COVID
Customer comes in right at the end of the shift
Customer asks how you are but continues to talk
Customer complains
Doesn't have water/sewer bill
Make a customer laugh
System doesn't work correctly
Can I pay my loan over the phone with debit/credit card?
Customer mentions the weather.
Customer says they didn't receive statement
Customer argues about balance
No idea what customer says so you smile and nod
Phones go down.
Transfer A call
Overly specific cash back
Customer complains about fee or prices of something
