(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No idea what customer says so you smile and nod
Customer says they didn't receive statement
Transfer A call
Customer wants to skip a payment
Customer complains about fee or prices of something
Used my best customer service voice
Customer argues about balance
Overly specific cash back
Phones go down.
Can I pay my loan over the phone with debit/credit card?