(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks how you are but continues to talk
Customer has stinky money or change!
Customer argues about balance
Customer complains
Customer mentions COVID
Customer says they didn't receive statement
Used my best customer service voice
Go out of your way for a customer
Customer wants to skip a payment
Overly specific cash back
No idea what customer says so you smile and nod
Make a customer laugh
Customer mentions the weather.
Do you have debit cards?
Phones go down.
Customer comes in right at the end of the shift
System doesn't work correctly
Can I pay my loan over the phone with debit/credit card?
Transfer A call
Refer a customer to Mark
Someone says they have a quick question
Doesn't have water/sewer bill
Customer says "I have a dumb question"
Customer complains about fee or prices of something
