(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer complains
Can I pay my loan over the phone with debit/credit card?
Customer has stinky money or change!
Customer says they didn't receive statement
Customer mentions COVID
Do you have debit cards?
Refer a customer to Mark
Go out of your way for a customer
Transfer A call
Customer asks how you are but continues to talk
System doesn't work correctly
Overly specific cash back
Customer says "I have a dumb question"
Make a customer laugh
Customer complains about fee or prices of something
