(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants to skip a payment
Someone says they have a quick question
Customer mentions COVID
Do you have debit cards?
Transfer a call
Customer complains about fee or prices of something
Customer asks how you are but continues to talk
Overly specific cash back
Phones go down
System doesn't work correctly
No idea what customer says so you "smile and nod"
Refer a customer to Mark
Customer says "I have a dumb question"
Customer has stink money or change
Used my best customer service voice
Doesn't have water/sewer bill
Customer complains
Go out of your way for a customer
Customer mentions the weather
Can I pay my loan over the phone with debit/credit card
