use patient's name blameless apology leave name &/or number show positive behaviors say hello ask if now is a good time smile check patient's name and dob Let me take you where you need to go explain next steps compliment coworker I have enjoyed caring for you Is there anything else I can help you with? knock on the door wash or sanitize hands compliment patient explain delays give next steps (follow up) eye contact thank you explain role or purpose duration focus/ listen carefully to concerns introduce self & role use patient's name blameless apology leave name &/or number show positive behaviors say hello ask if now is a good time smile check patient's name and dob Let me take you where you need to go explain next steps compliment coworker I have enjoyed caring for you Is there anything else I can help you with? knock on the door wash or sanitize hands compliment patient explain delays give next steps (follow up) eye contact thank you explain role or purpose duration focus/ listen carefully to concerns introduce self & role
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
use patient's name
blameless apology
leave name &/or number
show positive behaviors
say hello
ask if now is a good time
smile
check patient's name and dob
Let me take you where you need to go
explain next steps
compliment coworker
I have enjoyed caring for you
Is there anything else I can help you with?
knock on the door
wash or sanitize hands
compliment patient
explain delays
give next steps (follow up)
eye contact
thank you
explain role or purpose
duration
focus/ listen carefully to concerns
introduce self & role