explain role or purpose I have enjoyed caring for you knock on the door thank you Let me take you where you need to go use patient's name smile explain delays compliment patient introduce self & role eye contact explain next steps Is there anything else I can help you with? say hello wash or sanitize hands give next steps (follow up) show positive behaviors duration check patient's name and dob blameless apology leave name &/or number ask if now is a good time focus/ listen carefully to concerns compliment coworker explain role or purpose I have enjoyed caring for you knock on the door thank you Let me take you where you need to go use patient's name smile explain delays compliment patient introduce self & role eye contact explain next steps Is there anything else I can help you with? say hello wash or sanitize hands give next steps (follow up) show positive behaviors duration check patient's name and dob blameless apology leave name &/or number ask if now is a good time focus/ listen carefully to concerns compliment coworker
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
explain role or purpose
I have enjoyed caring for you
knock on the door
thank you
Let me take you where you need to go
use patient's name
smile
explain delays
compliment patient
introduce self & role
eye contact
explain next steps
Is there anything else I can help you with?
say hello
wash or sanitize hands
give next steps (follow up)
show positive behaviors
duration
check patient's name and dob
blameless apology
leave name &/or number
ask if now is a good time
focus/ listen carefully to concerns
compliment coworker