knock on the door eye contact explain role or purpose give next steps (follow up) explain next steps duration Let me take you where you need to go thank you explain delays leave name &/or number show positive behaviors smile say hello introduce self & role Is there anything else I can help you with? focus/ listen carefully to concerns use patient's name wash or sanitize hands compliment patient compliment coworker blameless apology I have enjoyed caring for you ask if now is a good time check patient's name and dob knock on the door eye contact explain role or purpose give next steps (follow up) explain next steps duration Let me take you where you need to go thank you explain delays leave name &/or number show positive behaviors smile say hello introduce self & role Is there anything else I can help you with? focus/ listen carefully to concerns use patient's name wash or sanitize hands compliment patient compliment coworker blameless apology I have enjoyed caring for you ask if now is a good time check patient's name and dob
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
knock on the door
eye contact
explain role or purpose
give next steps (follow up)
explain next steps
duration
Let me take you where you need to go
thank you
explain delays
leave name &/or number
show positive behaviors
smile
say hello
introduce self & role
Is there anything else I can help you with?
focus/ listen carefully to concerns
use patient's name
wash or sanitize hands
compliment patient
compliment coworker
blameless apology
I have enjoyed caring for you
ask if now is a good time
check patient's name and dob