explain delays check patient's name and dob focus/ listen carefully to concerns thank you duration show positive behaviors explain role or purpose say hello use patient's name wash or sanitize hands eye contact leave name &/or number introduce self & role I have enjoyed caring for you ask if now is a good time smile explain next steps Is there anything else I can help you with? compliment coworker blameless apology Let me take you where you need to go compliment patient give next steps (follow up) knock on the door explain delays check patient's name and dob focus/ listen carefully to concerns thank you duration show positive behaviors explain role or purpose say hello use patient's name wash or sanitize hands eye contact leave name &/or number introduce self & role I have enjoyed caring for you ask if now is a good time smile explain next steps Is there anything else I can help you with? compliment coworker blameless apology Let me take you where you need to go compliment patient give next steps (follow up) knock on the door
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
explain delays
check patient's name and dob
focus/ listen carefully to concerns
thank you
duration
show positive behaviors
explain role or purpose
say hello
use patient's name
wash or sanitize hands
eye contact
leave name &/or number
introduce self & role
I have enjoyed caring for you
ask if now is a good time
smile
explain next steps
Is there anything else I can help you with?
compliment coworker
blameless apology
Let me take you where you need to go
compliment patient
give next steps (follow up)
knock on the door