thank you explain next steps explain role or purpose I have enjoyed caring for you eye contact explain delays use patient's name duration Let me take you where you need to go compliment coworker compliment patient blameless apology knock on the door ask if now is a good time check patient's name and dob introduce self & role Is there anything else I can help you with? wash or sanitize hands leave name &/or number give next steps (follow up) show positive behaviors focus/ listen carefully to concerns say hello smile thank you explain next steps explain role or purpose I have enjoyed caring for you eye contact explain delays use patient's name duration Let me take you where you need to go compliment coworker compliment patient blameless apology knock on the door ask if now is a good time check patient's name and dob introduce self & role Is there anything else I can help you with? wash or sanitize hands leave name &/or number give next steps (follow up) show positive behaviors focus/ listen carefully to concerns say hello smile
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
thank you
explain next steps
explain role or purpose
I have enjoyed caring for you
eye contact
explain delays
use patient's name
duration
Let me take you where you need to go
compliment coworker
compliment patient
blameless apology
knock on the door
ask if now is a good time
check patient's name and dob
introduce self & role
Is there anything else I can help you with?
wash or sanitize hands
leave name &/or number
give next steps (follow up)
show positive behaviors
focus/ listen carefully to concerns
say hello
smile