blameless apology Let me take you where you need to go compliment coworker wash or sanitize hands explain delays use patient's name explain next steps show positive behaviors check patient's name and dob give next steps (follow up) duration focus/ listen carefully to concerns compliment patient I have enjoyed caring for you Is there anything else I can help you with? say hello leave name &/or number eye contact introduce self & role explain role or purpose knock on the door thank you smile ask if now is a good time blameless apology Let me take you where you need to go compliment coworker wash or sanitize hands explain delays use patient's name explain next steps show positive behaviors check patient's name and dob give next steps (follow up) duration focus/ listen carefully to concerns compliment patient I have enjoyed caring for you Is there anything else I can help you with? say hello leave name &/or number eye contact introduce self & role explain role or purpose knock on the door thank you smile ask if now is a good time
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
blameless apology
Let me take you where you need to go
compliment coworker
wash or sanitize hands
explain delays
use patient's name
explain next steps
show positive behaviors
check patient's name and dob
give next steps (follow up)
duration
focus/ listen carefully to concerns
compliment patient
I have enjoyed caring for you
Is there anything else I can help you with?
say hello
leave name &/or number
eye contact
introduce self & role
explain role or purpose
knock on the door
thank you
smile
ask if now is a good time