explain next steps wash or sanitize hands eye contact explain role or purpose use patient's name leave name &/or number explain delays blameless apology introduce self & role thank you ask if now is a good time show positive behaviors Is there anything else I can help you with? compliment patient knock on the door smile Let me take you where you need to go say hello give next steps (follow up) duration I have enjoyed caring for you focus/ listen carefully to concerns check patient's name and dob compliment coworker explain next steps wash or sanitize hands eye contact explain role or purpose use patient's name leave name &/or number explain delays blameless apology introduce self & role thank you ask if now is a good time show positive behaviors Is there anything else I can help you with? compliment patient knock on the door smile Let me take you where you need to go say hello give next steps (follow up) duration I have enjoyed caring for you focus/ listen carefully to concerns check patient's name and dob compliment coworker
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
explain next steps
wash or sanitize hands
eye contact
explain role or purpose
use patient's name
leave name &/or number
explain delays
blameless apology
introduce self & role
thank you
ask if now is a good time
show positive behaviors
Is there anything else I can help you with?
compliment patient
knock on the door
smile
Let me take you where you need to go
say hello
give next steps (follow up)
duration
I have enjoyed caring for you
focus/ listen carefully to concerns
check patient's name and dob
compliment coworker