leave name &/or number use patient's name compliment coworker knock on the door explain delays check patient's name and dob introduce self & role ask if now is a good time I have enjoyed caring for you explain next steps compliment patient wash or sanitize hands give next steps (follow up) blameless apology Is there anything else I can help you with? say hello smile duration Let me take you where you need to go eye contact explain role or purpose focus/ listen carefully to concerns thank you show positive behaviors leave name &/or number use patient's name compliment coworker knock on the door explain delays check patient's name and dob introduce self & role ask if now is a good time I have enjoyed caring for you explain next steps compliment patient wash or sanitize hands give next steps (follow up) blameless apology Is there anything else I can help you with? say hello smile duration Let me take you where you need to go eye contact explain role or purpose focus/ listen carefully to concerns thank you show positive behaviors
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
leave name &/or number
use patient's name
compliment coworker
knock on the door
explain delays
check patient's name and dob
introduce self & role
ask if now is a good time
I have enjoyed caring for you
explain next steps
compliment patient
wash or sanitize hands
give next steps (follow up)
blameless apology
Is there anything else I can help you with?
say hello
smile
duration
Let me take you where you need to go
eye contact
explain role or purpose
focus/ listen carefully to concerns
thank you
show positive behaviors