Observe atransactionCheck inwith aSpecialistGive them asku andhave themrecommend3 other itemsRoleplayasking forthe saleAsk anassociate aboutfeedbackthey'vereceivedObserveInitiateand givefeedbackObserve theGreeter'seffectivenessand givefeedbackSet a smallgoal forsomeone& follow upDo atrainingon WrapUpRoleplayan emailcaptureDo atrainingonConnectTrain onCC% &behaviorsDo atrainingon InitiateObserve andgive feedbackon nonverbalcommunicationObserveWrap Upand givefeedbackPlay aquestiongameObserveConnectand givefeedbackObserveInformand givefeedbackTrain onUPT &behaviorsDo atrainingon InformRoleplaya CBCCaskRoleplaysuggestinganotheritemCheck inafter theinteractionand getcuriousObserve witha Specialist.have themgive thefeedbackObserve atransactionCheck inwith aSpecialistGive them asku andhave themrecommend3 other itemsRoleplayasking forthe saleAsk anassociate aboutfeedbackthey'vereceivedObserveInitiateand givefeedbackObserve theGreeter'seffectivenessand givefeedbackSet a smallgoal forsomeone& follow upDo atrainingon WrapUpRoleplayan emailcaptureDo atrainingonConnectTrain onCC% &behaviorsDo atrainingon InitiateObserve andgive feedbackon nonverbalcommunicationObserveWrap Upand givefeedbackPlay aquestiongameObserveConnectand givefeedbackObserveInformand givefeedbackTrain onUPT &behaviorsDo atrainingon InformRoleplaya CBCCaskRoleplaysuggestinganotheritemCheck inafter theinteractionand getcuriousObserve witha Specialist.have themgive thefeedback

MOD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observe a transaction
  2. Check in with a Specialist
  3. Give them a sku and have them recommend 3 other items
  4. Roleplay asking for the sale
  5. Ask an associate about feedback they've received
  6. Observe Initiate and give feedback
  7. Observe the Greeter's effectiveness and give feedback
  8. Set a small goal for someone & follow up
  9. Do a training on Wrap Up
  10. Roleplay an email capture
  11. Do a training on Connect
  12. Train on CC% & behaviors
  13. Do a training on Initiate
  14. Observe and give feedback on nonverbal communication
  15. Observe Wrap Up and give feedback
  16. Play a question game
  17. Observe Connect and give feedback
  18. Observe Inform and give feedback
  19. Train on UPT & behaviors
  20. Do a training on Inform
  21. Roleplay a CBCC ask
  22. Roleplay suggesting another item
  23. Check in after the interaction and get curious
  24. Observe with a Specialist. have them give the feedback