ObserveConnectand givefeedbackObserve witha Specialist.have themgive thefeedbackAsk anassociate aboutfeedbackthey'vereceivedObserveInformand givefeedbackDo atrainingon WrapUpObserve theGreeter'seffectivenessand givefeedbackObserveInitiateand givefeedbackCheck inwith aSpecialistRoleplayasking forthe saleCheck inafter theinteractionand getcuriousObserve andgive feedbackon nonverbalcommunicationRoleplayan emailcaptureTrain onUPT &behaviorsDo atrainingon InformRoleplaya CBCCaskPlay aquestiongameGive them asku andhave themrecommend3 other itemsDo atrainingonConnectTrain onCC% &behaviorsObserveWrap Upand givefeedbackRoleplaysuggestinganotheritemDo atrainingon InitiateObserve atransactionSet a smallgoal forsomeone& follow upObserveConnectand givefeedbackObserve witha Specialist.have themgive thefeedbackAsk anassociate aboutfeedbackthey'vereceivedObserveInformand givefeedbackDo atrainingon WrapUpObserve theGreeter'seffectivenessand givefeedbackObserveInitiateand givefeedbackCheck inwith aSpecialistRoleplayasking forthe saleCheck inafter theinteractionand getcuriousObserve andgive feedbackon nonverbalcommunicationRoleplayan emailcaptureTrain onUPT &behaviorsDo atrainingon InformRoleplaya CBCCaskPlay aquestiongameGive them asku andhave themrecommend3 other itemsDo atrainingonConnectTrain onCC% &behaviorsObserveWrap Upand givefeedbackRoleplaysuggestinganotheritemDo atrainingon InitiateObserve atransactionSet a smallgoal forsomeone& follow up

MOD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observe Connect and give feedback
  2. Observe with a Specialist. have them give the feedback
  3. Ask an associate about feedback they've received
  4. Observe Inform and give feedback
  5. Do a training on Wrap Up
  6. Observe the Greeter's effectiveness and give feedback
  7. Observe Initiate and give feedback
  8. Check in with a Specialist
  9. Roleplay asking for the sale
  10. Check in after the interaction and get curious
  11. Observe and give feedback on nonverbal communication
  12. Roleplay an email capture
  13. Train on UPT & behaviors
  14. Do a training on Inform
  15. Roleplay a CBCC ask
  16. Play a question game
  17. Give them a sku and have them recommend 3 other items
  18. Do a training on Connect
  19. Train on CC% & behaviors
  20. Observe Wrap Up and give feedback
  21. Roleplay suggesting another item
  22. Do a training on Initiate
  23. Observe a transaction
  24. Set a small goal for someone & follow up