Observe atransactionTrain onCC% &behaviorsRoleplayasking forthe saleTrain onUPT &behaviorsCheck inwith aSpecialistObserveWrap Upand givefeedbackCheck inafter theinteractionand getcuriousRoleplaya CBCCaskObserveConnectand givefeedbackRoleplaysuggestinganotheritemObserveInitiateand givefeedbackObserve witha Specialist.have themgive thefeedbackDo atrainingonConnectGive them asku andhave themrecommend3 other itemsObserve theGreeter'seffectivenessand givefeedbackSet a smallgoal forsomeone& follow upDo atrainingon InitiateDo atrainingon WrapUpObserveInformand givefeedbackPlay aquestiongameRoleplayan emailcaptureAsk anassociate aboutfeedbackthey'vereceivedObserve andgive feedbackon nonverbalcommunicationDo atrainingon InformObserve atransactionTrain onCC% &behaviorsRoleplayasking forthe saleTrain onUPT &behaviorsCheck inwith aSpecialistObserveWrap Upand givefeedbackCheck inafter theinteractionand getcuriousRoleplaya CBCCaskObserveConnectand givefeedbackRoleplaysuggestinganotheritemObserveInitiateand givefeedbackObserve witha Specialist.have themgive thefeedbackDo atrainingonConnectGive them asku andhave themrecommend3 other itemsObserve theGreeter'seffectivenessand givefeedbackSet a smallgoal forsomeone& follow upDo atrainingon InitiateDo atrainingon WrapUpObserveInformand givefeedbackPlay aquestiongameRoleplayan emailcaptureAsk anassociate aboutfeedbackthey'vereceivedObserve andgive feedbackon nonverbalcommunicationDo atrainingon Inform

MOD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observe a transaction
  2. Train on CC% & behaviors
  3. Roleplay asking for the sale
  4. Train on UPT & behaviors
  5. Check in with a Specialist
  6. Observe Wrap Up and give feedback
  7. Check in after the interaction and get curious
  8. Roleplay a CBCC ask
  9. Observe Connect and give feedback
  10. Roleplay suggesting another item
  11. Observe Initiate and give feedback
  12. Observe with a Specialist. have them give the feedback
  13. Do a training on Connect
  14. Give them a sku and have them recommend 3 other items
  15. Observe the Greeter's effectiveness and give feedback
  16. Set a small goal for someone & follow up
  17. Do a training on Initiate
  18. Do a training on Wrap Up
  19. Observe Inform and give feedback
  20. Play a question game
  21. Roleplay an email capture
  22. Ask an associate about feedback they've received
  23. Observe and give feedback on nonverbal communication
  24. Do a training on Inform