Check inafter theinteractionand getcuriousRoleplaya CBCCaskDo atrainingonConnectSet a smallgoal forsomeone& follow upDo atrainingon WrapUpObserve andgive feedbackon nonverbalcommunicationObserveConnectand givefeedbackDo atrainingon InitiateRoleplayasking forthe saleAsk anassociate aboutfeedbackthey'vereceivedDo atrainingon InformObserve atransactionRoleplaysuggestinganotheritemObserveInformand givefeedbackObserve witha Specialist.have themgive thefeedbackTrain onCC% &behaviorsRoleplayan emailcaptureGive them asku andhave themrecommend3 other itemsObserveWrap Upand givefeedbackObserveInitiateand givefeedbackObserve theGreeter'seffectivenessand givefeedbackCheck inwith aSpecialistTrain onUPT &behaviorsPlay aquestiongameCheck inafter theinteractionand getcuriousRoleplaya CBCCaskDo atrainingonConnectSet a smallgoal forsomeone& follow upDo atrainingon WrapUpObserve andgive feedbackon nonverbalcommunicationObserveConnectand givefeedbackDo atrainingon InitiateRoleplayasking forthe saleAsk anassociate aboutfeedbackthey'vereceivedDo atrainingon InformObserve atransactionRoleplaysuggestinganotheritemObserveInformand givefeedbackObserve witha Specialist.have themgive thefeedbackTrain onCC% &behaviorsRoleplayan emailcaptureGive them asku andhave themrecommend3 other itemsObserveWrap Upand givefeedbackObserveInitiateand givefeedbackObserve theGreeter'seffectivenessand givefeedbackCheck inwith aSpecialistTrain onUPT &behaviorsPlay aquestiongame

MOD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check in after the interaction and get curious
  2. Roleplay a CBCC ask
  3. Do a training on Connect
  4. Set a small goal for someone & follow up
  5. Do a training on Wrap Up
  6. Observe and give feedback on nonverbal communication
  7. Observe Connect and give feedback
  8. Do a training on Initiate
  9. Roleplay asking for the sale
  10. Ask an associate about feedback they've received
  11. Do a training on Inform
  12. Observe a transaction
  13. Roleplay suggesting another item
  14. Observe Inform and give feedback
  15. Observe with a Specialist. have them give the feedback
  16. Train on CC% & behaviors
  17. Roleplay an email capture
  18. Give them a sku and have them recommend 3 other items
  19. Observe Wrap Up and give feedback
  20. Observe Initiate and give feedback
  21. Observe the Greeter's effectiveness and give feedback
  22. Check in with a Specialist
  23. Train on UPT & behaviors
  24. Play a question game