Touchthe cup5 times!Is a customerhavinga rough day?Surprise anddelight them!Make acustomersmile/laugh!Recognize apartner withagreen aproncard!Offer aseatedcustomerwater.Write a kindnote onsomeone'scup!Greet 10customers!Complimentsomeone!Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Find outwhata customerlikes to dofor fun.See acustomer witha puppy?Offer a pupcup!Connect withcustomerwhile doing acafe check.Find out astudent'sfavoriteclass.Connect with acustomer abouttheir plan forthe day.Open thedoor for acustomer andwelcomethem.Randomact ofkindness.Touchthe cup5 times!Is a customerhavinga rough day?Surprise anddelight them!Make acustomersmile/laugh!Recognize apartner withagreen aproncard!Offer aseatedcustomerwater.Write a kindnote onsomeone'scup!Greet 10customers!Complimentsomeone!Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Find outwhata customerlikes to dofor fun.See acustomer witha puppy?Offer a pupcup!Connect withcustomerwhile doing acafe check.Find out astudent'sfavoriteclass.Connect with acustomer abouttheir plan forthe day.Open thedoor for acustomer andwelcomethem.Randomact ofkindness.

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch the cup 5 times!
  2. Is a customer having a rough day? Surprise and delight them!
  3. Make a customer smile/laugh!
  4. Recognize a partner with a green apron card!
  5. Offer a seated customer water.
  6. Write a kind note on someone's cup!
  7. Greet 10 customers!
  8. Compliment someone!
  9. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
  10. Find out what a customer likes to do for fun.
  11. See a customer with a puppy? Offer a pup cup!
  12. Connect with customer while doing a cafe check.
  13. Find out a student's favorite class.
  14. Connect with a customer about their plan for the day.
  15. Open the door for a customer and welcome them.
  16. Random act of kindness.