Write a kindnote onsomeone'scup!Connect with acustomer abouttheir plan forthe day.Open thedoor for acustomer andwelcomethem.Connect withcustomerwhile doing acafe check.Make acustomersmile/laugh!Complimentsomeone!See acustomer witha puppy?Offer a pupcup!Greet 10customers!Find out astudent'sfavoriteclass.Randomact ofkindness.Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Find outwhata customerlikes to dofor fun.Recognize apartner withagreen aproncard!Is a customerhavinga rough day?Surprise anddelight them!Touchthe cup5 times!Offer aseatedcustomerwater.Write a kindnote onsomeone'scup!Connect with acustomer abouttheir plan forthe day.Open thedoor for acustomer andwelcomethem.Connect withcustomerwhile doing acafe check.Make acustomersmile/laugh!Complimentsomeone!See acustomer witha puppy?Offer a pupcup!Greet 10customers!Find out astudent'sfavoriteclass.Randomact ofkindness.Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Find outwhata customerlikes to dofor fun.Recognize apartner withagreen aproncard!Is a customerhavinga rough day?Surprise anddelight them!Touchthe cup5 times!Offer aseatedcustomerwater.

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a kind note on someone's cup!
  2. Connect with a customer about their plan for the day.
  3. Open the door for a customer and welcome them.
  4. Connect with customer while doing a cafe check.
  5. Make a customer smile/laugh!
  6. Compliment someone!
  7. See a customer with a puppy? Offer a pup cup!
  8. Greet 10 customers!
  9. Find out a student's favorite class.
  10. Random act of kindness.
  11. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
  12. Find out what a customer likes to do for fun.
  13. Recognize a partner with a green apron card!
  14. Is a customer having a rough day? Surprise and delight them!
  15. Touch the cup 5 times!
  16. Offer a seated customer water.