Touchthe cup5 times!Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Open thedoor for acustomer andwelcomethem.Offer aseatedcustomerwater.See acustomer witha puppy?Offer a pupcup!Complimentsomeone!Greet 10customers!Is a customerhavinga rough day?Surprise anddelight them!Recognize apartner withagreen aproncard!Write a kindnote onsomeone'scup!Connect withcustomerwhile doing acafe check.Find outwhata customerlikes to dofor fun.Find out astudent'sfavoriteclass.Randomact ofkindness.Connect with acustomer abouttheir plan forthe day.Make acustomersmile/laugh!Touchthe cup5 times!Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Open thedoor for acustomer andwelcomethem.Offer aseatedcustomerwater.See acustomer witha puppy?Offer a pupcup!Complimentsomeone!Greet 10customers!Is a customerhavinga rough day?Surprise anddelight them!Recognize apartner withagreen aproncard!Write a kindnote onsomeone'scup!Connect withcustomerwhile doing acafe check.Find outwhata customerlikes to dofor fun.Find out astudent'sfavoriteclass.Randomact ofkindness.Connect with acustomer abouttheir plan forthe day.Make acustomersmile/laugh!

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch the cup 5 times!
  2. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
  3. Open the door for a customer and welcome them.
  4. Offer a seated customer water.
  5. See a customer with a puppy? Offer a pup cup!
  6. Compliment someone!
  7. Greet 10 customers!
  8. Is a customer having a rough day? Surprise and delight them!
  9. Recognize a partner with a green apron card!
  10. Write a kind note on someone's cup!
  11. Connect with customer while doing a cafe check.
  12. Find out what a customer likes to do for fun.
  13. Find out a student's favorite class.
  14. Random act of kindness.
  15. Connect with a customer about their plan for the day.
  16. Make a customer smile/laugh!