Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Connect with a customer about their plan for the day.
2. Make a customer smile/laugh!
3. Random act of kindness.
4. Connect with customer while doing a cafe check.
5. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
6. Is a customer having a rough day? Surprise and delight them!
7. Greet 10 customers!
8. Find out what a customer likes to do for fun.
9. Open the door for a customer and welcome them.
10. Recognize a partner with a green apron card!
11. Offer a seated customer water.
12. See a customer with a puppy? Offer a pup cup!
13. Touch the cup 5 times!
14. Find out a student's favorite class.
15. Compliment someone!
16. Write a kind note on someone's cup!