Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Open the door for a customer and welcome them.
2. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
3. Offer a seated customer water.
4. Is a customer having a rough day? Surprise and delight them!
5. Recognize a partner with a green apron card!
6. See a customer with a puppy? Offer a pup cup!
7. Random act of kindness.
8. Connect with a customer about their plan for the day.
9. Touch the cup 5 times!
10. Find out a student's favorite class.
11. Find out what a customer likes to do for fun.
12. Write a kind note on someone's cup!
13. Compliment someone!
14. Connect with customer while doing a cafe check.
15. Greet 10 customers!
16. Make a customer smile/laugh!