Connect withcustomerwhile doing acafe check.See acustomer witha puppy?Offer a pupcup!Complimentsomeone!Open thedoor for acustomer andwelcomethem.Make acustomersmile/laugh!Randomact ofkindness.Find out astudent'sfavoriteclass.Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Write a kindnote onsomeone'scup!Find outwhata customerlikes to dofor fun.Greet 10customers!Offer aseatedcustomerwater.Connect with acustomer abouttheir plan forthe day.Recognize apartner withagreen aproncard!Is a customerhavinga rough day?Surprise anddelight them!Touchthe cup5 times!Connect withcustomerwhile doing acafe check.See acustomer witha puppy?Offer a pupcup!Complimentsomeone!Open thedoor for acustomer andwelcomethem.Make acustomersmile/laugh!Randomact ofkindness.Find out astudent'sfavoriteclass.Did the customerpay withdebit/cash?Introduce SBUXrewards to them!Write a kindnote onsomeone'scup!Find outwhata customerlikes to dofor fun.Greet 10customers!Offer aseatedcustomerwater.Connect with acustomer abouttheir plan forthe day.Recognize apartner withagreen aproncard!Is a customerhavinga rough day?Surprise anddelight them!Touchthe cup5 times!

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect with customer while doing a cafe check.
  2. See a customer with a puppy? Offer a pup cup!
  3. Compliment someone!
  4. Open the door for a customer and welcome them.
  5. Make a customer smile/laugh!
  6. Random act of kindness.
  7. Find out a student's favorite class.
  8. Did the customer pay with debit/cash? Introduce SBUX rewards to them!
  9. Write a kind note on someone's cup!
  10. Find out what a customer likes to do for fun.
  11. Greet 10 customers!
  12. Offer a seated customer water.
  13. Connect with a customer about their plan for the day.
  14. Recognize a partner with a green apron card!
  15. Is a customer having a rough day? Surprise and delight them!
  16. Touch the cup 5 times!