reaffirmthecustomer'schoicecompletea Hup orIgniteconversionask openendedquestionscompletea Hup orIgniteconversionwell done inany of theVBCcomponentsprobe allusers,allcurrent andfutureproductemailconfirmationcompletedprobe tounderstandcustomer'sneedsreassurethecustomerovercomeobjectionused livehold withoutusing themute buttonconnectemotionallythroughoutthe callconfirmemailaddressovercomecxobjectionreaffirmthecustomerchoiceconnectemotionallythroughoutthe callgive acomplimentto a coworkerasksomethingnew about ateammemberconfirmemailaddressparaphrasethe concernwith yesmomentumwell done inany VBCcomponentsPresent thesolution-recommendas expersell valuefirstbeforepricesell anynewproductreaffirmthecustomer'schoicecompletea Hup orIgniteconversionask openendedquestionscompletea Hup orIgniteconversionwell done inany of theVBCcomponentsprobe allusers,allcurrent andfutureproductemailconfirmationcompletedprobe tounderstandcustomer'sneedsreassurethecustomerovercomeobjectionused livehold withoutusing themute buttonconnectemotionallythroughoutthe callconfirmemailaddressovercomecxobjectionreaffirmthecustomerchoiceconnectemotionallythroughoutthe callgive acomplimentto a coworkerasksomethingnew about ateammemberconfirmemailaddressparaphrasethe concernwith yesmomentumwell done inany VBCcomponentsPresent thesolution-recommendas expersell valuefirstbeforepricesell anynewproduct

VBC Big Brother BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reaffirm the customer's choice
  2. complete a Hup or Ignite conversion
  3. ask open ended questions
  4. complete a Hup or Ignite conversion
  5. well done in any of the VBC components
  6. probe all users,all current and future product
  7. email confirmation completed
  8. probe to understand customer's needs
  9. reassure the customer
  10. overcome objection
  11. used live hold without using the mute button
  12. connect emotionally throughout the call
  13. confirm email address
  14. overcome cx objection
  15. reaffirm the customer choice
  16. connect emotionally throughout the call
  17. give a compliment to a co worker
  18. ask something new about a team member
  19. confirm email address
  20. paraphrase the concern with yes momentum
  21. well done in any VBC components
  22. Present the solution-recommend as exper
  23. sell value first before price
  24. sell any new product