confirmemailaddressconnectemotionallythroughoutthe callemailconfirmationcompletedreaffirmthecustomer'schoicecompletea Hup orIgniteconversionreassurethecustomerparaphrasethe concernwith yesmomentumconnectemotionallythroughoutthe callsell valuefirstbeforepriceask openendedquestionsgive acomplimentto a coworkerovercomecxobjectionPresent thesolution-recommendas experprobe allusers,allcurrent andfutureproductwell done inany VBCcomponentsovercomeobjectionasksomethingnew about ateammemberprobe tounderstandcustomer'sneedscompletea Hup orIgniteconversionused livehold withoutusing themute buttonsell anynewproductwell done inany of theVBCcomponentsconfirmemailaddressreaffirmthecustomerchoiceconfirmemailaddressconnectemotionallythroughoutthe callemailconfirmationcompletedreaffirmthecustomer'schoicecompletea Hup orIgniteconversionreassurethecustomerparaphrasethe concernwith yesmomentumconnectemotionallythroughoutthe callsell valuefirstbeforepriceask openendedquestionsgive acomplimentto a coworkerovercomecxobjectionPresent thesolution-recommendas experprobe allusers,allcurrent andfutureproductwell done inany VBCcomponentsovercomeobjectionasksomethingnew about ateammemberprobe tounderstandcustomer'sneedscompletea Hup orIgniteconversionused livehold withoutusing themute buttonsell anynewproductwell done inany of theVBCcomponentsconfirmemailaddressreaffirmthecustomerchoice

VBC Big Brother BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. confirm email address
  2. connect emotionally throughout the call
  3. email confirmation completed
  4. reaffirm the customer's choice
  5. complete a Hup or Ignite conversion
  6. reassure the customer
  7. paraphrase the concern with yes momentum
  8. connect emotionally throughout the call
  9. sell value first before price
  10. ask open ended questions
  11. give a compliment to a co worker
  12. overcome cx objection
  13. Present the solution-recommend as exper
  14. probe all users,all current and future product
  15. well done in any VBC components
  16. overcome objection
  17. ask something new about a team member
  18. probe to understand customer's needs
  19. complete a Hup or Ignite conversion
  20. used live hold without using the mute button
  21. sell any new product
  22. well done in any of the VBC components
  23. confirm email address
  24. reaffirm the customer choice