reassurethecustomercompletea Hup orIgniteconversionprobe allusers,allcurrent andfutureproductwell done inany VBCcomponentsasksomethingnew about ateammembersell valuefirstbeforepriceemailconfirmationcompletedconnectemotionallythroughoutthe callwell done inany of theVBCcomponentsused livehold withoutusing themute buttonprobe tounderstandcustomer'sneedsPresent thesolution-recommendas experovercomeobjectioncompletea Hup orIgniteconversionask openendedquestionsreaffirmthecustomerchoiceparaphrasethe concernwith yesmomentumconfirmemailaddressovercomecxobjectiongive acomplimentto a coworkerconnectemotionallythroughoutthe callsell anynewproductreaffirmthecustomer'schoiceconfirmemailaddressreassurethecustomercompletea Hup orIgniteconversionprobe allusers,allcurrent andfutureproductwell done inany VBCcomponentsasksomethingnew about ateammembersell valuefirstbeforepriceemailconfirmationcompletedconnectemotionallythroughoutthe callwell done inany of theVBCcomponentsused livehold withoutusing themute buttonprobe tounderstandcustomer'sneedsPresent thesolution-recommendas experovercomeobjectioncompletea Hup orIgniteconversionask openendedquestionsreaffirmthecustomerchoiceparaphrasethe concernwith yesmomentumconfirmemailaddressovercomecxobjectiongive acomplimentto a coworkerconnectemotionallythroughoutthe callsell anynewproductreaffirmthecustomer'schoiceconfirmemailaddress

VBC Big Brother BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reassure the customer
  2. complete a Hup or Ignite conversion
  3. probe all users,all current and future product
  4. well done in any VBC components
  5. ask something new about a team member
  6. sell value first before price
  7. email confirmation completed
  8. connect emotionally throughout the call
  9. well done in any of the VBC components
  10. used live hold without using the mute button
  11. probe to understand customer's needs
  12. Present the solution-recommend as exper
  13. overcome objection
  14. complete a Hup or Ignite conversion
  15. ask open ended questions
  16. reaffirm the customer choice
  17. paraphrase the concern with yes momentum
  18. confirm email address
  19. overcome cx objection
  20. give a compliment to a co worker
  21. connect emotionally throughout the call
  22. sell any new product
  23. reaffirm the customer's choice
  24. confirm email address