connectemotionallythroughoutthe callreaffirmthecustomer'schoicereassurethecustomerreaffirmthecustomerchoicecompletea Hup orIgniteconversionwell done inany of theVBCcomponentsconnectemotionallythroughoutthe callprobe allusers,allcurrent andfutureproductcompletea Hup orIgniteconversionovercomecxobjectionasksomethingnew about ateammemberconfirmemailaddressask openendedquestionssell anynewproductwell done inany VBCcomponentsgive acomplimentto a coworkerused livehold withoutusing themute buttonPresent thesolution-recommendas experemailconfirmationcompletedconfirmemailaddresssell valuefirstbeforepriceprobe tounderstandcustomer'sneedsparaphrasethe concernwith yesmomentumovercomeobjectionconnectemotionallythroughoutthe callreaffirmthecustomer'schoicereassurethecustomerreaffirmthecustomerchoicecompletea Hup orIgniteconversionwell done inany of theVBCcomponentsconnectemotionallythroughoutthe callprobe allusers,allcurrent andfutureproductcompletea Hup orIgniteconversionovercomecxobjectionasksomethingnew about ateammemberconfirmemailaddressask openendedquestionssell anynewproductwell done inany VBCcomponentsgive acomplimentto a coworkerused livehold withoutusing themute buttonPresent thesolution-recommendas experemailconfirmationcompletedconfirmemailaddresssell valuefirstbeforepriceprobe tounderstandcustomer'sneedsparaphrasethe concernwith yesmomentumovercomeobjection

VBC Big Brother BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. connect emotionally throughout the call
  2. reaffirm the customer's choice
  3. reassure the customer
  4. reaffirm the customer choice
  5. complete a Hup or Ignite conversion
  6. well done in any of the VBC components
  7. connect emotionally throughout the call
  8. probe all users,all current and future product
  9. complete a Hup or Ignite conversion
  10. overcome cx objection
  11. ask something new about a team member
  12. confirm email address
  13. ask open ended questions
  14. sell any new product
  15. well done in any VBC components
  16. give a compliment to a co worker
  17. used live hold without using the mute button
  18. Present the solution-recommend as exper
  19. email confirmation completed
  20. confirm email address
  21. sell value first before price
  22. probe to understand customer's needs
  23. paraphrase the concern with yes momentum
  24. overcome objection