Havethem trymanualcaptureContactTSDYou canoffer anLOINolimitIs thepayeeOn File?Did youcheck underthe othersigners onthe account?RestartWDE andJabberWhatbrowserare theyusing?Are theyOTPverified?Did you doa mockenrollment?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?Check forrestrictionsOn UsPayeeWhat isthe payeename?What kindof deviceare theyusing?Are thereany fraudnotes inQuest?NoRedFlagsHavethem re-add theexternalWait 3-5 minWhattroubleshootinghas beencompleted?Soundslike abrowserissueAnyerrors inaudit log?Is theclient aminor?Did youcheck formultipleQuestprofiles?RefertobranchAre you suretheirenrollmentisn't locked?25k perpaymentTransferto TaxGroupThey'll needto wait forthe paymentto post7-10busdaysTransfertoMortgageWhateman areyouusing?Did theyuninstall/re-install?Havethem trymanualcaptureContactTSDYou canoffer anLOINolimitIs thepayeeOn File?Did youcheck underthe othersigners onthe account?RestartWDE andJabberWhatbrowserare theyusing?Are theyOTPverified?Did you doa mockenrollment?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?Check forrestrictionsOn UsPayeeWhat isthe payeename?What kindof deviceare theyusing?Are thereany fraudnotes inQuest?NoRedFlagsHavethem re-add theexternalWait 3-5 minWhattroubleshootinghas beencompleted?Soundslike abrowserissueAnyerrors inaudit log?Is theclient aminor?Did youcheck formultipleQuestprofiles?RefertobranchAre you suretheirenrollmentisn't locked?25k perpaymentTransferto TaxGroupThey'll needto wait forthe paymentto post7-10busdaysTransfertoMortgageWhateman areyouusing?Did theyuninstall/re-install?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them try manual capture
  2. Contact TSD
  3. You can offer an LOI
  4. No limit
  5. Is the payee On File?
  6. Did you check under the other signers on the account?
  7. Restart WDE and Jabber
  8. What browser are they using?
  9. Are they OTP verified?
  10. Did you do a mock enrollment?
  11. Did you check the CUAC Matrix?
  12. They're not using any special characters?
  13. Did you check the Deliver By date?
  14. Check for restrictions
  15. On Us Payee
  16. What is the payee name?
  17. What kind of device are they using?
  18. Are there any fraud notes in Quest?
  19. No Red Flags
  20. Have them re-add the external
  21. Wait 3-5 min
  22. What troubleshooting has been completed?
  23. Sounds like a browser issue
  24. Any errors in audit log?
  25. Is the client a minor?
  26. Did you check for multiple Quest profiles?
  27. Refer to branch
  28. Are you sure their enrollment isn't locked?
  29. 25k per payment
  30. Transfer to Tax Group
  31. They'll need to wait for the payment to post
  32. 7-10 bus days
  33. Transfer to Mortgage
  34. What eman are you using?
  35. Did they uninstall/re-install?