Havethem re-add theexternalThey'll needto wait forthe paymentto postDid theyuninstall/re-install?Are you suretheirenrollmentisn't locked?Are thereany fraudnotes inQuest?Are theyOTPverified?Havethem trymanualcaptureWhateman areyouusing?Soundslike abrowserissueCheck forrestrictionsDid youcheck underthe othersigners onthe account?NoRedFlags7-10busdaysRefertobranchWhat isthe payeename?Did youcheck theDeliver Bydate?RestartWDE andJabberDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?Anyerrors inaudit log?Transferto TaxGroupContactTSD25k perpaymentWhat kindof deviceare theyusing?You canoffer anLOIIs theclient aminor?NolimitWait 3-5 minOn UsPayeeWhatbrowserare theyusing?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Is thepayeeOn File?TransfertoMortgageHavethem re-add theexternalThey'll needto wait forthe paymentto postDid theyuninstall/re-install?Are you suretheirenrollmentisn't locked?Are thereany fraudnotes inQuest?Are theyOTPverified?Havethem trymanualcaptureWhateman areyouusing?Soundslike abrowserissueCheck forrestrictionsDid youcheck underthe othersigners onthe account?NoRedFlags7-10busdaysRefertobranchWhat isthe payeename?Did youcheck theDeliver Bydate?RestartWDE andJabberDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?Anyerrors inaudit log?Transferto TaxGroupContactTSD25k perpaymentWhat kindof deviceare theyusing?You canoffer anLOIIs theclient aminor?NolimitWait 3-5 minOn UsPayeeWhatbrowserare theyusing?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Is thepayeeOn File?TransfertoMortgage

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them re-add the external
  2. They'll need to wait for the payment to post
  3. Did they uninstall/re-install?
  4. Are you sure their enrollment isn't locked?
  5. Are there any fraud notes in Quest?
  6. Are they OTP verified?
  7. Have them try manual capture
  8. What eman are you using?
  9. Sounds like a browser issue
  10. Check for restrictions
  11. Did you check under the other signers on the account?
  12. No Red Flags
  13. 7-10 bus days
  14. Refer to branch
  15. What is the payee name?
  16. Did you check the Deliver By date?
  17. Restart WDE and Jabber
  18. Did you do a mock enrollment?
  19. Did you check for multiple Quest profiles?
  20. What troubleshooting has been completed?
  21. Any errors in audit log?
  22. Transfer to Tax Group
  23. Contact TSD
  24. 25k per payment
  25. What kind of device are they using?
  26. You can offer an LOI
  27. Is the client a minor?
  28. No limit
  29. Wait 3-5 min
  30. On Us Payee
  31. What browser are they using?
  32. Did you check the CUAC Matrix?
  33. They're not using any special characters?
  34. Is the payee On File?
  35. Transfer to Mortgage