Did youcheck theDeliver Bydate?Whatbrowserare theyusing?TransfertoMortgage7-10busdaysWhattroubleshootinghas beencompleted?Did you doa mockenrollment?Are you suretheirenrollmentisn't locked?Is theclient aminor?What kindof deviceare theyusing?On UsPayeeCheck forrestrictionsHavethem re-add theexternalDid youcheck underthe othersigners onthe account?NoRedFlagsContactTSDHavethem trymanualcaptureIs thepayeeOn File?What isthe payeename?Anyerrors inaudit log?Are thereany fraudnotes inQuest?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postAre theyOTPverified?Whateman areyouusing?Wait 3-5 minDid theyuninstall/re-install?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?Transferto TaxGroupRestartWDE andJabberSoundslike abrowserissueYou canoffer anLOIRefertobranchNolimit25k perpaymentDid youcheck theDeliver Bydate?Whatbrowserare theyusing?TransfertoMortgage7-10busdaysWhattroubleshootinghas beencompleted?Did you doa mockenrollment?Are you suretheirenrollmentisn't locked?Is theclient aminor?What kindof deviceare theyusing?On UsPayeeCheck forrestrictionsHavethem re-add theexternalDid youcheck underthe othersigners onthe account?NoRedFlagsContactTSDHavethem trymanualcaptureIs thepayeeOn File?What isthe payeename?Anyerrors inaudit log?Are thereany fraudnotes inQuest?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postAre theyOTPverified?Whateman areyouusing?Wait 3-5 minDid theyuninstall/re-install?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?Transferto TaxGroupRestartWDE andJabberSoundslike abrowserissueYou canoffer anLOIRefertobranchNolimit25k perpayment

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check the Deliver By date?
  2. What browser are they using?
  3. Transfer to Mortgage
  4. 7-10 bus days
  5. What troubleshooting has been completed?
  6. Did you do a mock enrollment?
  7. Are you sure their enrollment isn't locked?
  8. Is the client a minor?
  9. What kind of device are they using?
  10. On Us Payee
  11. Check for restrictions
  12. Have them re-add the external
  13. Did you check under the other signers on the account?
  14. No Red Flags
  15. Contact TSD
  16. Have them try manual capture
  17. Is the payee On File?
  18. What is the payee name?
  19. Any errors in audit log?
  20. Are there any fraud notes in Quest?
  21. They're not using any special characters?
  22. They'll need to wait for the payment to post
  23. Are they OTP verified?
  24. What eman are you using?
  25. Wait 3-5 min
  26. Did they uninstall/re-install?
  27. Did you check the CUAC Matrix?
  28. Did you check for multiple Quest profiles?
  29. Transfer to Tax Group
  30. Restart WDE and Jabber
  31. Sounds like a browser issue
  32. You can offer an LOI
  33. Refer to branch
  34. No limit
  35. 25k per payment