7-10 bus days No limit Did you check under the other signers on the account? Did they uninstall/re- install? Wait 3- 5 min You can offer an LOI Are there any fraud notes in Quest? What eman are you using? On Us Payee They're not using any special characters? Any errors in audit log? What is the payee name? They'll need to wait for the payment to post Did you do a mock enrollment? Are they OTP verified? Is the client a minor? Refer to branch Transfer to Tax Group Have them try manual capture Did you check for multiple Quest profiles? Contact TSD What browser are they using? Restart WDE and Jabber 25k per payment Check for restrictions Did you check the CUAC Matrix? What kind of device are they using? Transfer to Mortgage No Red Flags What troubleshooting has been completed? Did you check the Deliver By date? Sounds like a browser issue Are you sure their enrollment isn't locked? Is the payee On File? Have them re- add the external 7-10 bus days No limit Did you check under the other signers on the account? Did they uninstall/re- install? Wait 3- 5 min You can offer an LOI Are there any fraud notes in Quest? What eman are you using? On Us Payee They're not using any special characters? Any errors in audit log? What is the payee name? They'll need to wait for the payment to post Did you do a mock enrollment? Are they OTP verified? Is the client a minor? Refer to branch Transfer to Tax Group Have them try manual capture Did you check for multiple Quest profiles? Contact TSD What browser are they using? Restart WDE and Jabber 25k per payment Check for restrictions Did you check the CUAC Matrix? What kind of device are they using? Transfer to Mortgage No Red Flags What troubleshooting has been completed? Did you check the Deliver By date? Sounds like a browser issue Are you sure their enrollment isn't locked? Is the payee On File? Have them re- add the external
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-7-10 bus days
G-No limit
G-Did you check under the other signers on the account?
G-Did they uninstall/re-install?
I-Wait 3-5 min
N-You can offer an LOI
B-Are there any fraud notes in Quest?
B-What eman are you using?
O-On Us Payee
I-They're not using any special characters?
B-Any errors in audit log?
I-What is the payee name?
G-They'll need to wait for the payment to post
O-Did you do a mock enrollment?
O-Are they OTP verified?
B-Is the client a minor?
N-Refer to branch
N-Transfer to Tax Group
G-Have them try manual capture
I-Did you check for multiple Quest profiles?
O-Contact TSD
N-What browser are they using?
O-Restart WDE and Jabber
O-25k per payment
N-Check for restrictions
B-Did you check the CUAC Matrix?
N-What kind of device are they using?
G-Transfer to Mortgage
I-No Red Flags
I-What troubleshooting has been completed?
I-Did you check the Deliver By date?
B-Sounds like a browser issue
O-Are you sure their enrollment isn't locked?
G-Is the payee On File?
N-Have them re-add the external