Whateman areyouusing?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?NolimitNoRedFlagsIs theclient aminor?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?Did youcheck theCUACMatrix?Havethem re-add theexternalWhat kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Are thereany fraudnotes inQuest?Did youcheck theDeliver Bydate?Did you doa mockenrollment?They're notusing anyspecialcharacters?25k perpaymentOn UsPayeeContactTSDRestartWDE andJabberRefertobranchHavethem trymanualcaptureSoundslike abrowserissueWait 3-5 minDid theyuninstall/re-install?Did youcheck underthe othersigners onthe account?What isthe payeename?You canoffer anLOIAre theyOTPverified?They'll needto wait forthe paymentto postTransfertoMortgage7-10busdaysTransferto TaxGroupCheck forrestrictionsAnyerrors inaudit log?Whateman areyouusing?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?NolimitNoRedFlagsIs theclient aminor?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?Did youcheck theCUACMatrix?Havethem re-add theexternalWhat kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Are thereany fraudnotes inQuest?Did youcheck theDeliver Bydate?Did you doa mockenrollment?They're notusing anyspecialcharacters?25k perpaymentOn UsPayeeContactTSDRestartWDE andJabberRefertobranchHavethem trymanualcaptureSoundslike abrowserissueWait 3-5 minDid theyuninstall/re-install?Did youcheck underthe othersigners onthe account?What isthe payeename?You canoffer anLOIAre theyOTPverified?They'll needto wait forthe paymentto postTransfertoMortgage7-10busdaysTransferto TaxGroupCheck forrestrictionsAnyerrors inaudit log?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
G
5
I
6
B
7
O
8
G
9
B
10
N
11
N
12
I
13
B
14
I
15
O
16
I
17
O
18
O
19
O
20
O
21
N
22
G
23
B
24
I
25
G
26
G
27
I
28
N
29
O
30
G
31
G
32
B
33
N
34
N
35
B
  1. B-What eman are you using?
  2. I-What troubleshooting has been completed?
  3. N-What browser are they using?
  4. G-No limit
  5. I-No Red Flags
  6. B-Is the client a minor?
  7. O-Are you sure their enrollment isn't locked?
  8. G-Is the payee On File?
  9. B-Did you check the CUAC Matrix?
  10. N-Have them re-add the external
  11. N-What kind of device are they using?
  12. I-Did you check for multiple Quest profiles?
  13. B-Are there any fraud notes in Quest?
  14. I-Did you check the Deliver By date?
  15. O-Did you do a mock enrollment?
  16. I-They're not using any special characters?
  17. O-25k per payment
  18. O-On Us Payee
  19. O-Contact TSD
  20. O-Restart WDE and Jabber
  21. N-Refer to branch
  22. G-Have them try manual capture
  23. B-Sounds like a browser issue
  24. I-Wait 3-5 min
  25. G-Did they uninstall/re-install?
  26. G-Did you check under the other signers on the account?
  27. I-What is the payee name?
  28. N-You can offer an LOI
  29. O-Are they OTP verified?
  30. G-They'll need to wait for the payment to post
  31. G-Transfer to Mortgage
  32. B-7-10 bus days
  33. N-Transfer to Tax Group
  34. N-Check for restrictions
  35. B-Any errors in audit log?