Wait 3-5 min25k perpaymentThey're notusing anyspecialcharacters?Whateman areyouusing?Whattroubleshootinghas beencompleted?RefertobranchTransfertoMortgageSoundslike abrowserissueHavethem trymanualcaptureNolimitCheck forrestrictionsDid theyuninstall/re-install?They'll needto wait forthe paymentto postContactTSDDid youcheck underthe othersigners onthe account?RestartWDE andJabberIs thepayeeOn File?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?7-10busdaysIs theclient aminor?What isthe payeename?Whatbrowserare theyusing?You canoffer anLOITransferto TaxGroupWhat kindof deviceare theyusing?Are thereany fraudnotes inQuest?Anyerrors inaudit log?Are theyOTPverified?Are you suretheirenrollmentisn't locked?NoRedFlagsOn UsPayeeDid youcheck theDeliver Bydate?Did you doa mockenrollment?Wait 3-5 min25k perpaymentThey're notusing anyspecialcharacters?Whateman areyouusing?Whattroubleshootinghas beencompleted?RefertobranchTransfertoMortgageSoundslike abrowserissueHavethem trymanualcaptureNolimitCheck forrestrictionsDid theyuninstall/re-install?They'll needto wait forthe paymentto postContactTSDDid youcheck underthe othersigners onthe account?RestartWDE andJabberIs thepayeeOn File?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?7-10busdaysIs theclient aminor?What isthe payeename?Whatbrowserare theyusing?You canoffer anLOITransferto TaxGroupWhat kindof deviceare theyusing?Are thereany fraudnotes inQuest?Anyerrors inaudit log?Are theyOTPverified?Are you suretheirenrollmentisn't locked?NoRedFlagsOn UsPayeeDid youcheck theDeliver Bydate?Did you doa mockenrollment?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
B
5
I
6
N
7
G
8
B
9
G
10
G
11
N
12
G
13
G
14
O
15
G
16
O
17
G
18
N
19
I
20
B
21
B
22
B
23
I
24
N
25
N
26
N
27
N
28
B
29
B
30
O
31
O
32
I
33
O
34
I
35
O
  1. I-Wait 3-5 min
  2. O-25k per payment
  3. I-They're not using any special characters?
  4. B-What eman are you using?
  5. I-What troubleshooting has been completed?
  6. N-Refer to branch
  7. G-Transfer to Mortgage
  8. B-Sounds like a browser issue
  9. G-Have them try manual capture
  10. G-No limit
  11. N-Check for restrictions
  12. G-Did they uninstall/re-install?
  13. G-They'll need to wait for the payment to post
  14. O-Contact TSD
  15. G-Did you check under the other signers on the account?
  16. O-Restart WDE and Jabber
  17. G-Is the payee On File?
  18. N-Have them re-add the external
  19. I-Did you check for multiple Quest profiles?
  20. B-Did you check the CUAC Matrix?
  21. B-7-10 bus days
  22. B-Is the client a minor?
  23. I-What is the payee name?
  24. N-What browser are they using?
  25. N-You can offer an LOI
  26. N-Transfer to Tax Group
  27. N-What kind of device are they using?
  28. B-Are there any fraud notes in Quest?
  29. B-Any errors in audit log?
  30. O-Are they OTP verified?
  31. O-Are you sure their enrollment isn't locked?
  32. I-No Red Flags
  33. O-On Us Payee
  34. I-Did you check the Deliver By date?
  35. O-Did you do a mock enrollment?