On UsPayee7-10busdaysAnyerrors inaudit log?Transferto TaxGroupDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?Did theyuninstall/re-install?NolimitYou canoffer anLOIAre you suretheirenrollmentisn't locked?Did youcheck theDeliver Bydate?Are theyOTPverified?Did youcheck formultipleQuestprofiles?RestartWDE andJabberDid youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?What kindof deviceare theyusing?Wait 3-5 minIs theclient aminor?Is thepayeeOn File?Havethem re-add theexternal25k perpaymentCheck forrestrictionsContactTSDHavethem trymanualcaptureWhatbrowserare theyusing?Are thereany fraudnotes inQuest?Did you doa mockenrollment?What isthe payeename?TransfertoMortgageRefertobranchThey'll needto wait forthe paymentto postSoundslike abrowserissueOn UsPayee7-10busdaysAnyerrors inaudit log?Transferto TaxGroupDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?Did theyuninstall/re-install?NolimitYou canoffer anLOIAre you suretheirenrollmentisn't locked?Did youcheck theDeliver Bydate?Are theyOTPverified?Did youcheck formultipleQuestprofiles?RestartWDE andJabberDid youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?What kindof deviceare theyusing?Wait 3-5 minIs theclient aminor?Is thepayeeOn File?Havethem re-add theexternal25k perpaymentCheck forrestrictionsContactTSDHavethem trymanualcaptureWhatbrowserare theyusing?Are thereany fraudnotes inQuest?Did you doa mockenrollment?What isthe payeename?TransfertoMortgageRefertobranchThey'll needto wait forthe paymentto postSoundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On Us Payee
  2. 7-10 bus days
  3. Any errors in audit log?
  4. Transfer to Tax Group
  5. Did you check the CUAC Matrix?
  6. They're not using any special characters?
  7. Did they uninstall/re-install?
  8. No limit
  9. You can offer an LOI
  10. Are you sure their enrollment isn't locked?
  11. Did you check the Deliver By date?
  12. Are they OTP verified?
  13. Did you check for multiple Quest profiles?
  14. Restart WDE and Jabber
  15. Did you check under the other signers on the account?
  16. What troubleshooting has been completed?
  17. What kind of device are they using?
  18. Wait 3-5 min
  19. Is the client a minor?
  20. Is the payee On File?
  21. Have them re-add the external
  22. 25k per payment
  23. Check for restrictions
  24. Contact TSD
  25. Have them try manual capture
  26. What browser are they using?
  27. Are there any fraud notes in Quest?
  28. Did you do a mock enrollment?
  29. What is the payee name?
  30. Transfer to Mortgage
  31. Refer to branch
  32. They'll need to wait for the payment to post
  33. Sounds like a browser issue