You canoffer anLOIThey'll needto wait forthe paymentto postContactTSDAre you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?TransfertoMortgageDid you doa mockenrollment?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?NolimitWhat kindof deviceare theyusing?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Are theyOTPverified?What isthe payeename?Did youcheck underthe othersigners onthe account?RefertobranchAre thereany fraudnotes inQuest?Is thepayeeOn File?Havethem trymanualcaptureDid theyuninstall/re-install?7-10busdaysWait 3-5 minOn UsPayeeRestartWDE andJabberDid youcheck formultipleQuestprofiles?Transferto TaxGroupHavethem re-add theexternalSoundslike abrowserissueIs theclient aminor?25k perpaymentCheck forrestrictionsThey're notusing anyspecialcharacters?You canoffer anLOIThey'll needto wait forthe paymentto postContactTSDAre you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?TransfertoMortgageDid you doa mockenrollment?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?NolimitWhat kindof deviceare theyusing?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Are theyOTPverified?What isthe payeename?Did youcheck underthe othersigners onthe account?RefertobranchAre thereany fraudnotes inQuest?Is thepayeeOn File?Havethem trymanualcaptureDid theyuninstall/re-install?7-10busdaysWait 3-5 minOn UsPayeeRestartWDE andJabberDid youcheck formultipleQuestprofiles?Transferto TaxGroupHavethem re-add theexternalSoundslike abrowserissueIs theclient aminor?25k perpaymentCheck forrestrictionsThey're notusing anyspecialcharacters?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
  1. You can offer an LOI
  2. They'll need to wait for the payment to post
  3. Contact TSD
  4. Are you sure their enrollment isn't locked?
  5. Did you check the CUAC Matrix?
  6. Transfer to Mortgage
  7. Did you do a mock enrollment?
  8. Any errors in audit log?
  9. What troubleshooting has been completed?
  10. No limit
  11. What kind of device are they using?
  12. What browser are they using?
  13. Did you check the Deliver By date?
  14. Are they OTP verified?
  15. What is the payee name?
  16. Did you check under the other signers on the account?
  17. Refer to branch
  18. Are there any fraud notes in Quest?
  19. Is the payee On File?
  20. Have them try manual capture
  21. Did they uninstall/re-install?
  22. 7-10 bus days
  23. Wait 3-5 min
  24. On Us Payee
  25. Restart WDE and Jabber
  26. Did you check for multiple Quest profiles?
  27. Transfer to Tax Group
  28. Have them re-add the external
  29. Sounds like a browser issue
  30. Is the client a minor?
  31. 25k per payment
  32. Check for restrictions
  33. They're not using any special characters?