Did you check under the other signers on the account? Restart WDE and Jabber Is the payee On File? Wait 3- 5 min 7-10 bus days They'll need to wait for the payment to post Did you check for multiple Quest profiles? No limit Have them re- add the external Did they uninstall/re- install? Transfer to Mortgage Any errors in audit log? Are you sure their enrollment isn't locked? They're not using any special characters? What kind of device are they using? You can offer an LOI Check for restrictions Transfer to Tax Group Have them try manual capture Sounds like a browser issue Did you check the Deliver By date? What browser are they using? What troubleshooting has been completed? Did you do a mock enrollment? Did you check the CUAC Matrix? Is the client a minor? What is the payee name? Are there any fraud notes in Quest? 25k per payment Are they OTP verified? Contact TSD Refer to branch On Us Payee Did you check under the other signers on the account? Restart WDE and Jabber Is the payee On File? Wait 3- 5 min 7-10 bus days They'll need to wait for the payment to post Did you check for multiple Quest profiles? No limit Have them re- add the external Did they uninstall/re- install? Transfer to Mortgage Any errors in audit log? Are you sure their enrollment isn't locked? They're not using any special characters? What kind of device are they using? You can offer an LOI Check for restrictions Transfer to Tax Group Have them try manual capture Sounds like a browser issue Did you check the Deliver By date? What browser are they using? What troubleshooting has been completed? Did you do a mock enrollment? Did you check the CUAC Matrix? Is the client a minor? What is the payee name? Are there any fraud notes in Quest? 25k per payment Are they OTP verified? Contact TSD Refer to branch On Us Payee
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Did you check under the other signers on the account?
Restart WDE and Jabber
Is the payee On File?
Wait 3-5 min
7-10 bus days
They'll need to wait for the payment to post
Did you check for multiple Quest profiles?
No limit
Have them re-add the external
Did they uninstall/re-install?
Transfer to Mortgage
Any errors in audit log?
Are you sure their enrollment isn't locked?
They're not using any special characters?
What kind of device are they using?
You can offer an LOI
Check for restrictions
Transfer to Tax Group
Have them try manual capture
Sounds like a browser issue
Did you check the Deliver By date?
What browser are they using?
What troubleshooting has been completed?
Did you do a mock enrollment?
Did you check the CUAC Matrix?
Is the client a minor?
What is the payee name?
Are there any fraud notes in Quest?
25k per payment
Are they OTP verified?
Contact TSD
Refer to branch
On Us Payee