ContactTSDTransferto TaxGroupOn UsPayeeDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?What kindof deviceare theyusing?Havethem re-add theexternalSoundslike abrowserissueNolimitThey'll needto wait forthe paymentto postAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?You canoffer anLOICheck forrestrictionsWhat isthe payeename?25k perpaymentDid youcheck underthe othersigners onthe account?Is thepayeeOn File?Whatbrowserare theyusing?Whattroubleshootinghas beencompleted?Did you doa mockenrollment?Wait 3-5 minAre theyOTPverified?Did theyuninstall/re-install?RestartWDE andJabberTransfertoMortgageDid youcheck theDeliver Bydate?7-10busdaysHavethem trymanualcaptureAre thereany fraudnotes inQuest?RefertobranchIs theclient aminor?ContactTSDTransferto TaxGroupOn UsPayeeDid youcheck formultipleQuestprofiles?Did youcheck theCUACMatrix?What kindof deviceare theyusing?Havethem re-add theexternalSoundslike abrowserissueNolimitThey'll needto wait forthe paymentto postAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?You canoffer anLOICheck forrestrictionsWhat isthe payeename?25k perpaymentDid youcheck underthe othersigners onthe account?Is thepayeeOn File?Whatbrowserare theyusing?Whattroubleshootinghas beencompleted?Did you doa mockenrollment?Wait 3-5 minAre theyOTPverified?Did theyuninstall/re-install?RestartWDE andJabberTransfertoMortgageDid youcheck theDeliver Bydate?7-10busdaysHavethem trymanualcaptureAre thereany fraudnotes inQuest?RefertobranchIs theclient aminor?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contact TSD
  2. Transfer to Tax Group
  3. On Us Payee
  4. Did you check for multiple Quest profiles?
  5. Did you check the CUAC Matrix?
  6. What kind of device are they using?
  7. Have them re-add the external
  8. Sounds like a browser issue
  9. No limit
  10. They'll need to wait for the payment to post
  11. Any errors in audit log?
  12. Are you sure their enrollment isn't locked?
  13. They're not using any special characters?
  14. You can offer an LOI
  15. Check for restrictions
  16. What is the payee name?
  17. 25k per payment
  18. Did you check under the other signers on the account?
  19. Is the payee On File?
  20. What browser are they using?
  21. What troubleshooting has been completed?
  22. Did you do a mock enrollment?
  23. Wait 3-5 min
  24. Are they OTP verified?
  25. Did they uninstall/re-install?
  26. Restart WDE and Jabber
  27. Transfer to Mortgage
  28. Did you check the Deliver By date?
  29. 7-10 bus days
  30. Have them try manual capture
  31. Are there any fraud notes in Quest?
  32. Refer to branch
  33. Is the client a minor?