They're notusing anyspecialcharacters?Check forrestrictionsDid youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Transferto TaxGroupIs theclient aminor?Havethem trymanualcaptureRestartWDE andJabberWhattroubleshootinghas beencompleted?25k perpaymentOn UsPayeeRefertobranchWhat kindof deviceare theyusing?Are theyOTPverified?Did theyuninstall/re-install?What isthe payeename?TransfertoMortgageYou canoffer anLOIDid youcheck formultipleQuestprofiles?ContactTSDWait 3-5 min7-10busdaysHavethem re-add theexternalDid youcheck underthe othersigners onthe account?Soundslike abrowserissueDid youcheck theCUACMatrix?They'll needto wait forthe paymentto postNolimitWhatbrowserare theyusing?Did you doa mockenrollment?Anyerrors inaudit log?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?They're notusing anyspecialcharacters?Check forrestrictionsDid youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Transferto TaxGroupIs theclient aminor?Havethem trymanualcaptureRestartWDE andJabberWhattroubleshootinghas beencompleted?25k perpaymentOn UsPayeeRefertobranchWhat kindof deviceare theyusing?Are theyOTPverified?Did theyuninstall/re-install?What isthe payeename?TransfertoMortgageYou canoffer anLOIDid youcheck formultipleQuestprofiles?ContactTSDWait 3-5 min7-10busdaysHavethem re-add theexternalDid youcheck underthe othersigners onthe account?Soundslike abrowserissueDid youcheck theCUACMatrix?They'll needto wait forthe paymentto postNolimitWhatbrowserare theyusing?Did you doa mockenrollment?Anyerrors inaudit log?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They're not using any special characters?
  2. Check for restrictions
  3. Did you check the Deliver By date?
  4. Are there any fraud notes in Quest?
  5. Transfer to Tax Group
  6. Is the client a minor?
  7. Have them try manual capture
  8. Restart WDE and Jabber
  9. What troubleshooting has been completed?
  10. 25k per payment
  11. On Us Payee
  12. Refer to branch
  13. What kind of device are they using?
  14. Are they OTP verified?
  15. Did they uninstall/re-install?
  16. What is the payee name?
  17. Transfer to Mortgage
  18. You can offer an LOI
  19. Did you check for multiple Quest profiles?
  20. Contact TSD
  21. Wait 3-5 min
  22. 7-10 bus days
  23. Have them re-add the external
  24. Did you check under the other signers on the account?
  25. Sounds like a browser issue
  26. Did you check the CUAC Matrix?
  27. They'll need to wait for the payment to post
  28. No limit
  29. What browser are they using?
  30. Did you do a mock enrollment?
  31. Any errors in audit log?
  32. Are you sure their enrollment isn't locked?
  33. Is the payee On File?