Soundslike abrowserissueNolimitHavethem trymanualcaptureAnyerrors inaudit log?Did theyuninstall/re-install?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?7-10busdaysCheck forrestrictionsRestartWDE andJabberRefertobranchAre thereany fraudnotes inQuest?Did you doa mockenrollment?What isthe payeename?TransfertoMortgageIs theclient aminor?Havethem re-add theexternalOn UsPayeeThey're notusing anyspecialcharacters?Wait 3-5 minWhat kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Are theyOTPverified?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?You canoffer anLOIContactTSD25k perpaymentThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?Transferto TaxGroupDid youcheck underthe othersigners onthe account?Did youcheck theCUACMatrix?Soundslike abrowserissueNolimitHavethem trymanualcaptureAnyerrors inaudit log?Did theyuninstall/re-install?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?7-10busdaysCheck forrestrictionsRestartWDE andJabberRefertobranchAre thereany fraudnotes inQuest?Did you doa mockenrollment?What isthe payeename?TransfertoMortgageIs theclient aminor?Havethem re-add theexternalOn UsPayeeThey're notusing anyspecialcharacters?Wait 3-5 minWhat kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Are theyOTPverified?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?You canoffer anLOIContactTSD25k perpaymentThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?Transferto TaxGroupDid youcheck underthe othersigners onthe account?Did youcheck theCUACMatrix?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds like a browser issue
  2. No limit
  3. Have them try manual capture
  4. Any errors in audit log?
  5. Did they uninstall/re-install?
  6. What troubleshooting has been completed?
  7. What browser are they using?
  8. 7-10 bus days
  9. Check for restrictions
  10. Restart WDE and Jabber
  11. Refer to branch
  12. Are there any fraud notes in Quest?
  13. Did you do a mock enrollment?
  14. What is the payee name?
  15. Transfer to Mortgage
  16. Is the client a minor?
  17. Have them re-add the external
  18. On Us Payee
  19. They're not using any special characters?
  20. Wait 3-5 min
  21. What kind of device are they using?
  22. Did you check for multiple Quest profiles?
  23. Are they OTP verified?
  24. Are you sure their enrollment isn't locked?
  25. Is the payee On File?
  26. You can offer an LOI
  27. Contact TSD
  28. 25k per payment
  29. They'll need to wait for the payment to post
  30. Did you check the Deliver By date?
  31. Transfer to Tax Group
  32. Did you check under the other signers on the account?
  33. Did you check the CUAC Matrix?