What kindof deviceare theyusing?You canoffer anLOICheck forrestrictionsRestartWDE andJabberDid you doa mockenrollment?Are thereany fraudnotes inQuest?25k perpaymentWait 3-5 minRefertobranchContactTSDAre theyOTPverified?Havethem trymanualcaptureTransferto TaxGroupOn UsPayee7-10busdaysAnyerrors inaudit log?They'll needto wait forthe paymentto postSoundslike abrowserissueThey're notusing anyspecialcharacters?Whatbrowserare theyusing?Did youcheck theCUACMatrix?Did theyuninstall/re-install?Is thepayeeOn File?Did youcheck theDeliver Bydate?NolimitDid youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Are you suretheirenrollmentisn't locked?Whattroubleshootinghas beencompleted?Havethem re-add theexternalIs theclient aminor?TransfertoMortgageWhat isthe payeename?What kindof deviceare theyusing?You canoffer anLOICheck forrestrictionsRestartWDE andJabberDid you doa mockenrollment?Are thereany fraudnotes inQuest?25k perpaymentWait 3-5 minRefertobranchContactTSDAre theyOTPverified?Havethem trymanualcaptureTransferto TaxGroupOn UsPayee7-10busdaysAnyerrors inaudit log?They'll needto wait forthe paymentto postSoundslike abrowserissueThey're notusing anyspecialcharacters?Whatbrowserare theyusing?Did youcheck theCUACMatrix?Did theyuninstall/re-install?Is thepayeeOn File?Did youcheck theDeliver Bydate?NolimitDid youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Are you suretheirenrollmentisn't locked?Whattroubleshootinghas beencompleted?Havethem re-add theexternalIs theclient aminor?TransfertoMortgageWhat isthe payeename?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What kind of device are they using?
  2. You can offer an LOI
  3. Check for restrictions
  4. Restart WDE and Jabber
  5. Did you do a mock enrollment?
  6. Are there any fraud notes in Quest?
  7. 25k per payment
  8. Wait 3-5 min
  9. Refer to branch
  10. Contact TSD
  11. Are they OTP verified?
  12. Have them try manual capture
  13. Transfer to Tax Group
  14. On Us Payee
  15. 7-10 bus days
  16. Any errors in audit log?
  17. They'll need to wait for the payment to post
  18. Sounds like a browser issue
  19. They're not using any special characters?
  20. What browser are they using?
  21. Did you check the CUAC Matrix?
  22. Did they uninstall/re-install?
  23. Is the payee On File?
  24. Did you check the Deliver By date?
  25. No limit
  26. Did you check for multiple Quest profiles?
  27. Did you check under the other signers on the account?
  28. Are you sure their enrollment isn't locked?
  29. What troubleshooting has been completed?
  30. Have them re-add the external
  31. Is the client a minor?
  32. Transfer to Mortgage
  33. What is the payee name?