Did youcheck underthe othersigners onthe account?RestartWDE andJabberIs thepayeeOn File?Wait 3-5 min7-10busdaysThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?NolimitHavethem re-add theexternalDid theyuninstall/re-install?TransfertoMortgageAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?What kindof deviceare theyusing?You canoffer anLOICheck forrestrictionsTransferto TaxGroupHavethem trymanualcaptureSoundslike abrowserissueDid youcheck theDeliver Bydate?Whatbrowserare theyusing?Whattroubleshootinghas beencompleted?Did you doa mockenrollment?Did youcheck theCUACMatrix?Is theclient aminor?What isthe payeename?Are thereany fraudnotes inQuest?25k perpaymentAre theyOTPverified?ContactTSDRefertobranchOn UsPayeeDid youcheck underthe othersigners onthe account?RestartWDE andJabberIs thepayeeOn File?Wait 3-5 min7-10busdaysThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?NolimitHavethem re-add theexternalDid theyuninstall/re-install?TransfertoMortgageAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?What kindof deviceare theyusing?You canoffer anLOICheck forrestrictionsTransferto TaxGroupHavethem trymanualcaptureSoundslike abrowserissueDid youcheck theDeliver Bydate?Whatbrowserare theyusing?Whattroubleshootinghas beencompleted?Did you doa mockenrollment?Did youcheck theCUACMatrix?Is theclient aminor?What isthe payeename?Are thereany fraudnotes inQuest?25k perpaymentAre theyOTPverified?ContactTSDRefertobranchOn UsPayee

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check under the other signers on the account?
  2. Restart WDE and Jabber
  3. Is the payee On File?
  4. Wait 3-5 min
  5. 7-10 bus days
  6. They'll need to wait for the payment to post
  7. Did you check for multiple Quest profiles?
  8. No limit
  9. Have them re-add the external
  10. Did they uninstall/re-install?
  11. Transfer to Mortgage
  12. Any errors in audit log?
  13. Are you sure their enrollment isn't locked?
  14. They're not using any special characters?
  15. What kind of device are they using?
  16. You can offer an LOI
  17. Check for restrictions
  18. Transfer to Tax Group
  19. Have them try manual capture
  20. Sounds like a browser issue
  21. Did you check the Deliver By date?
  22. What browser are they using?
  23. What troubleshooting has been completed?
  24. Did you do a mock enrollment?
  25. Did you check the CUAC Matrix?
  26. Is the client a minor?
  27. What is the payee name?
  28. Are there any fraud notes in Quest?
  29. 25k per payment
  30. Are they OTP verified?
  31. Contact TSD
  32. Refer to branch
  33. On Us Payee