Anyerrors inaudit log?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?Did you doa mockenrollment?Transferto TaxGroupAre theyOTPverified?TransfertoMortgageDid youcheck underthe othersigners onthe account?NolimitRefertobranchAre you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Wait 3-5 minWhat kindof deviceare theyusing?Is thepayeeOn File?They'll needto wait forthe paymentto postWhattroubleshootinghas beencompleted?On UsPayeeHavethem trymanualcaptureDid youcheck formultipleQuestprofiles?They're notusing anyspecialcharacters?7-10busdaysYou canoffer anLOIDid youcheck theCUACMatrix?Soundslike abrowserissueRestartWDE andJabber25k perpaymentIs theclient aminor?Check forrestrictionsContactTSDHavethem re-add theexternalWhat isthe payeename?Did youcheck theDeliver Bydate?Anyerrors inaudit log?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?Did you doa mockenrollment?Transferto TaxGroupAre theyOTPverified?TransfertoMortgageDid youcheck underthe othersigners onthe account?NolimitRefertobranchAre you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Wait 3-5 minWhat kindof deviceare theyusing?Is thepayeeOn File?They'll needto wait forthe paymentto postWhattroubleshootinghas beencompleted?On UsPayeeHavethem trymanualcaptureDid youcheck formultipleQuestprofiles?They're notusing anyspecialcharacters?7-10busdaysYou canoffer anLOIDid youcheck theCUACMatrix?Soundslike abrowserissueRestartWDE andJabber25k perpaymentIs theclient aminor?Check forrestrictionsContactTSDHavethem re-add theexternalWhat isthe payeename?Did youcheck theDeliver Bydate?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any errors in audit log?
  2. Are there any fraud notes in Quest?
  3. What browser are they using?
  4. Did you do a mock enrollment?
  5. Transfer to Tax Group
  6. Are they OTP verified?
  7. Transfer to Mortgage
  8. Did you check under the other signers on the account?
  9. No limit
  10. Refer to branch
  11. Are you sure their enrollment isn't locked?
  12. Did they uninstall/re-install?
  13. Wait 3-5 min
  14. What kind of device are they using?
  15. Is the payee On File?
  16. They'll need to wait for the payment to post
  17. What troubleshooting has been completed?
  18. On Us Payee
  19. Have them try manual capture
  20. Did you check for multiple Quest profiles?
  21. They're not using any special characters?
  22. 7-10 bus days
  23. You can offer an LOI
  24. Did you check the CUAC Matrix?
  25. Sounds like a browser issue
  26. Restart WDE and Jabber
  27. 25k per payment
  28. Is the client a minor?
  29. Check for restrictions
  30. Contact TSD
  31. Have them re-add the external
  32. What is the payee name?
  33. Did you check the Deliver By date?