25k perpaymentRestartWDE andJabberOn UsPayeeRefertobranchThey're notusing anyspecialcharacters?Havethem re-add theexternalCheck forrestrictionsDid theyuninstall/re-install?ContactTSDIs thepayeeOn File?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Havethem trymanualcaptureDid youcheck theDeliver Bydate?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?7-10busdaysAre you suretheirenrollmentisn't locked?Anyerrors inaudit log?TransfertoMortgageNolimitSoundslike abrowserissueAre theyOTPverified?You canoffer anLOIWhatbrowserare theyusing?What isthe payeename?Is theclient aminor?Did you doa mockenrollment?Did youcheck theCUACMatrix?Transferto TaxGroupWhat kindof deviceare theyusing?Wait 3-5 min25k perpaymentRestartWDE andJabberOn UsPayeeRefertobranchThey're notusing anyspecialcharacters?Havethem re-add theexternalCheck forrestrictionsDid theyuninstall/re-install?ContactTSDIs thepayeeOn File?Did youcheck underthe othersigners onthe account?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Havethem trymanualcaptureDid youcheck theDeliver Bydate?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?7-10busdaysAre you suretheirenrollmentisn't locked?Anyerrors inaudit log?TransfertoMortgageNolimitSoundslike abrowserissueAre theyOTPverified?You canoffer anLOIWhatbrowserare theyusing?What isthe payeename?Is theclient aminor?Did you doa mockenrollment?Did youcheck theCUACMatrix?Transferto TaxGroupWhat kindof deviceare theyusing?Wait 3-5 min

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 25k per payment
  2. Restart WDE and Jabber
  3. On Us Payee
  4. Refer to branch
  5. They're not using any special characters?
  6. Have them re-add the external
  7. Check for restrictions
  8. Did they uninstall/re-install?
  9. Contact TSD
  10. Is the payee On File?
  11. Did you check under the other signers on the account?
  12. They'll need to wait for the payment to post
  13. Are there any fraud notes in Quest?
  14. Have them try manual capture
  15. Did you check the Deliver By date?
  16. Did you check for multiple Quest profiles?
  17. What troubleshooting has been completed?
  18. 7-10 bus days
  19. Are you sure their enrollment isn't locked?
  20. Any errors in audit log?
  21. Transfer to Mortgage
  22. No limit
  23. Sounds like a browser issue
  24. Are they OTP verified?
  25. You can offer an LOI
  26. What browser are they using?
  27. What is the payee name?
  28. Is the client a minor?
  29. Did you do a mock enrollment?
  30. Did you check the CUAC Matrix?
  31. Transfer to Tax Group
  32. What kind of device are they using?
  33. Wait 3-5 min