Soundslike abrowserissueRestartWDE andJabberHavethem trymanualcaptureOn UsPayee7-10busdaysYou canoffer anLOIHavethem re-add theexternalCheck forrestrictionsThey're notusing anyspecialcharacters?Wait 3-5 minDid you doa mockenrollment?Transferto TaxGroupRefertobranchThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?TransfertoMortgageDid theyuninstall/re-install?Is thepayeeOn File?25k perpaymentAre theyOTPverified?Did youcheck formultipleQuestprofiles?NolimitAre you suretheirenrollmentisn't locked?Is theclient aminor?What isthe payeename?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?Did youcheck underthe othersigners onthe account?What kindof deviceare theyusing?ContactTSDDid youcheck theCUACMatrix?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?Soundslike abrowserissueRestartWDE andJabberHavethem trymanualcaptureOn UsPayee7-10busdaysYou canoffer anLOIHavethem re-add theexternalCheck forrestrictionsThey're notusing anyspecialcharacters?Wait 3-5 minDid you doa mockenrollment?Transferto TaxGroupRefertobranchThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?TransfertoMortgageDid theyuninstall/re-install?Is thepayeeOn File?25k perpaymentAre theyOTPverified?Did youcheck formultipleQuestprofiles?NolimitAre you suretheirenrollmentisn't locked?Is theclient aminor?What isthe payeename?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?Did youcheck underthe othersigners onthe account?What kindof deviceare theyusing?ContactTSDDid youcheck theCUACMatrix?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds like a browser issue
  2. Restart WDE and Jabber
  3. Have them try manual capture
  4. On Us Payee
  5. 7-10 bus days
  6. You can offer an LOI
  7. Have them re-add the external
  8. Check for restrictions
  9. They're not using any special characters?
  10. Wait 3-5 min
  11. Did you do a mock enrollment?
  12. Transfer to Tax Group
  13. Refer to branch
  14. They'll need to wait for the payment to post
  15. Did you check the Deliver By date?
  16. Transfer to Mortgage
  17. Did they uninstall/re-install?
  18. Is the payee On File?
  19. 25k per payment
  20. Are they OTP verified?
  21. Did you check for multiple Quest profiles?
  22. No limit
  23. Are you sure their enrollment isn't locked?
  24. Is the client a minor?
  25. What is the payee name?
  26. Are there any fraud notes in Quest?
  27. What browser are they using?
  28. Did you check under the other signers on the account?
  29. What kind of device are they using?
  30. Contact TSD
  31. Did you check the CUAC Matrix?
  32. Any errors in audit log?
  33. What troubleshooting has been completed?