Did you check under the other signers on the account? 25k per payment What is the payee name? 7-10 bus days They'll need to wait for the payment to post You can offer an LOI Wait 3- 5 min Sounds like a browser issue Have them re- add the external No limit Restart WDE and Jabber Are you sure their enrollment isn't locked? Transfer to Tax Group What kind of device are they using? Contact TSD Check for restrictions Did they uninstall/re- install? Are there any fraud notes in Quest? Have them try manual capture No Red Flags Are they OTP verified? Did you check for multiple Quest profiles? Transfer to Mortgage Did you do a mock enrollment? Is the payee On File? Is the client a minor? Any errors in audit log? On Us Payee What eman are you using? Did you check the CUAC Matrix? Refer to branch What troubleshooting has been completed? Did you check the Deliver By date? What browser are they using? They're not using any special characters? Did you check under the other signers on the account? 25k per payment What is the payee name? 7-10 bus days They'll need to wait for the payment to post You can offer an LOI Wait 3- 5 min Sounds like a browser issue Have them re- add the external No limit Restart WDE and Jabber Are you sure their enrollment isn't locked? Transfer to Tax Group What kind of device are they using? Contact TSD Check for restrictions Did they uninstall/re- install? Are there any fraud notes in Quest? Have them try manual capture No Red Flags Are they OTP verified? Did you check for multiple Quest profiles? Transfer to Mortgage Did you do a mock enrollment? Is the payee On File? Is the client a minor? Any errors in audit log? On Us Payee What eman are you using? Did you check the CUAC Matrix? Refer to branch What troubleshooting has been completed? Did you check the Deliver By date? What browser are they using? They're not using any special characters?
(Print)
Did you check under the other signers on the account?
25k per payment
What is the payee name?
7-10 bus days
They'll need to wait for the payment to post
You can offer an LOI
Wait 3-5 min
Sounds like a browser issue
Have them re-add the external
No limit
Restart WDE and Jabber
Are you sure their enrollment isn't locked?
Transfer to Tax Group
What kind of device are they using?
Contact TSD
Check for restrictions
Did they uninstall/re-install?
Are there any fraud notes in Quest?
Have them try manual capture
No Red Flags
Are they OTP verified?
Did you check for multiple Quest profiles?
Transfer to Mortgage
Did you do a mock enrollment?
Is the payee On File?
Is the client a minor?
Any errors in audit log?
On Us Payee
What eman are you using?
Did you check the CUAC Matrix?
Refer to branch
What troubleshooting has been completed?
Did you check the Deliver By date?
What browser are they using?
They're not using any special characters?
