Did you doa mockenrollment?Transferto TaxGroupHavethem re-add theexternalWhateman areyouusing?Is theclient aminor?Soundslike abrowserissueWhattroubleshootinghas beencompleted?Wait 3-5 minCheck forrestrictionsContactTSDDid youcheck theDeliver Bydate?Is thepayeeOn File?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?They're notusing anyspecialcharacters?RestartWDE andJabberAre theyOTPverified?25k perpaymentDid theyuninstall/re-install?Refertobranch7-10busdaysDid youcheck theCUACMatrix?Havethem trymanualcaptureNolimitYou canoffer anLOIOn UsPayeeNoRedFlagsWhatbrowserare theyusing?Are you suretheirenrollmentisn't locked?What isthe payeename?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Anyerrors inaudit log?Did youcheck formultipleQuestprofiles?TransfertoMortgageDid you doa mockenrollment?Transferto TaxGroupHavethem re-add theexternalWhateman areyouusing?Is theclient aminor?Soundslike abrowserissueWhattroubleshootinghas beencompleted?Wait 3-5 minCheck forrestrictionsContactTSDDid youcheck theDeliver Bydate?Is thepayeeOn File?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?They're notusing anyspecialcharacters?RestartWDE andJabberAre theyOTPverified?25k perpaymentDid theyuninstall/re-install?Refertobranch7-10busdaysDid youcheck theCUACMatrix?Havethem trymanualcaptureNolimitYou canoffer anLOIOn UsPayeeNoRedFlagsWhatbrowserare theyusing?Are you suretheirenrollmentisn't locked?What isthe payeename?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Anyerrors inaudit log?Did youcheck formultipleQuestprofiles?TransfertoMortgage

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you do a mock enrollment?
  2. Transfer to Tax Group
  3. Have them re-add the external
  4. What eman are you using?
  5. Is the client a minor?
  6. Sounds like a browser issue
  7. What troubleshooting has been completed?
  8. Wait 3-5 min
  9. Check for restrictions
  10. Contact TSD
  11. Did you check the Deliver By date?
  12. Is the payee On File?
  13. They'll need to wait for the payment to post
  14. Are there any fraud notes in Quest?
  15. They're not using any special characters?
  16. Restart WDE and Jabber
  17. Are they OTP verified?
  18. 25k per payment
  19. Did they uninstall/re-install?
  20. Refer to branch
  21. 7-10 bus days
  22. Did you check the CUAC Matrix?
  23. Have them try manual capture
  24. No limit
  25. You can offer an LOI
  26. On Us Payee
  27. No Red Flags
  28. What browser are they using?
  29. Are you sure their enrollment isn't locked?
  30. What is the payee name?
  31. What kind of device are they using?
  32. Did you check under the other signers on the account?
  33. Any errors in audit log?
  34. Did you check for multiple Quest profiles?
  35. Transfer to Mortgage