Whatbrowserare theyusing?7-10busdaysDid you doa mockenrollment?Havethem trymanualcaptureCheck forrestrictionsWhat isthe payeename?NoRedFlagsIs theclient aminor?TransfertoMortgageThey're notusing anyspecialcharacters?Transferto TaxGroupAre thereany fraudnotes inQuest?Are theyOTPverified?Are you suretheirenrollmentisn't locked?RefertobranchWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?25k perpaymentAnyerrors inaudit log?You canoffer anLOIDid youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Soundslike abrowserissueNolimitDid theyuninstall/re-install?Did youcheck theCUACMatrix?They'll needto wait forthe paymentto postContactTSDRestartWDE andJabberWhateman areyouusing?Whattroubleshootinghas beencompleted?Is thepayeeOn File?Havethem re-add theexternalWait 3-5 minOn UsPayeeWhatbrowserare theyusing?7-10busdaysDid you doa mockenrollment?Havethem trymanualcaptureCheck forrestrictionsWhat isthe payeename?NoRedFlagsIs theclient aminor?TransfertoMortgageThey're notusing anyspecialcharacters?Transferto TaxGroupAre thereany fraudnotes inQuest?Are theyOTPverified?Are you suretheirenrollmentisn't locked?RefertobranchWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?25k perpaymentAnyerrors inaudit log?You canoffer anLOIDid youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Soundslike abrowserissueNolimitDid theyuninstall/re-install?Did youcheck theCUACMatrix?They'll needto wait forthe paymentto postContactTSDRestartWDE andJabberWhateman areyouusing?Whattroubleshootinghas beencompleted?Is thepayeeOn File?Havethem re-add theexternalWait 3-5 minOn UsPayee

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What browser are they using?
  2. 7-10 bus days
  3. Did you do a mock enrollment?
  4. Have them try manual capture
  5. Check for restrictions
  6. What is the payee name?
  7. No Red Flags
  8. Is the client a minor?
  9. Transfer to Mortgage
  10. They're not using any special characters?
  11. Transfer to Tax Group
  12. Are there any fraud notes in Quest?
  13. Are they OTP verified?
  14. Are you sure their enrollment isn't locked?
  15. Refer to branch
  16. What kind of device are they using?
  17. Did you check the Deliver By date?
  18. 25k per payment
  19. Any errors in audit log?
  20. You can offer an LOI
  21. Did you check for multiple Quest profiles?
  22. Did you check under the other signers on the account?
  23. Sounds like a browser issue
  24. No limit
  25. Did they uninstall/re-install?
  26. Did you check the CUAC Matrix?
  27. They'll need to wait for the payment to post
  28. Contact TSD
  29. Restart WDE and Jabber
  30. What eman are you using?
  31. What troubleshooting has been completed?
  32. Is the payee On File?
  33. Have them re-add the external
  34. Wait 3-5 min
  35. On Us Payee