Soundslike abrowserissueHavethem re-add theexternalWhatbrowserare theyusing?What kindof deviceare theyusing?Transferto TaxGroupDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?They'll needto wait forthe paymentto postHavethem trymanualcaptureOn UsPayeeAre you suretheirenrollmentisn't locked?NolimitIs thepayeeOn File?25k perpaymentWhat isthe payeename?Refertobranch7-10busdaysNoRedFlagsIs theclient aminor?You canoffer anLOIDid youcheck theCUACMatrix?Whateman areyouusing?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?Wait 3-5 minContactTSDTransfertoMortgageAre theyOTPverified?Are thereany fraudnotes inQuest?RestartWDE andJabberCheck forrestrictionsThey're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?Did you doa mockenrollment?Soundslike abrowserissueHavethem re-add theexternalWhatbrowserare theyusing?What kindof deviceare theyusing?Transferto TaxGroupDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?They'll needto wait forthe paymentto postHavethem trymanualcaptureOn UsPayeeAre you suretheirenrollmentisn't locked?NolimitIs thepayeeOn File?25k perpaymentWhat isthe payeename?Refertobranch7-10busdaysNoRedFlagsIs theclient aminor?You canoffer anLOIDid youcheck theCUACMatrix?Whateman areyouusing?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?Wait 3-5 minContactTSDTransfertoMortgageAre theyOTPverified?Are thereany fraudnotes inQuest?RestartWDE andJabberCheck forrestrictionsThey're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?Did you doa mockenrollment?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds like a browser issue
  2. Have them re-add the external
  3. What browser are they using?
  4. What kind of device are they using?
  5. Transfer to Tax Group
  6. Did you check under the other signers on the account?
  7. Did they uninstall/re-install?
  8. They'll need to wait for the payment to post
  9. Have them try manual capture
  10. On Us Payee
  11. Are you sure their enrollment isn't locked?
  12. No limit
  13. Is the payee On File?
  14. 25k per payment
  15. What is the payee name?
  16. Refer to branch
  17. 7-10 bus days
  18. No Red Flags
  19. Is the client a minor?
  20. You can offer an LOI
  21. Did you check the CUAC Matrix?
  22. What eman are you using?
  23. Any errors in audit log?
  24. What troubleshooting has been completed?
  25. Did you check the Deliver By date?
  26. Wait 3-5 min
  27. Contact TSD
  28. Transfer to Mortgage
  29. Are they OTP verified?
  30. Are there any fraud notes in Quest?
  31. Restart WDE and Jabber
  32. Check for restrictions
  33. They're not using any special characters?
  34. Did you check for multiple Quest profiles?
  35. Did you do a mock enrollment?