Whattroubleshootinghas beencompleted?Is thepayeeOn File?Did theyuninstall/re-install?Did youcheck theCUACMatrix?Are theyOTPverified?7-10busdaysWhat isthe payeename?Are you suretheirenrollmentisn't locked?RestartWDE andJabberNolimitTransferto TaxGroupWhateman areyouusing?Check forrestrictionsNoRedFlagsDid youcheck formultipleQuestprofiles?Soundslike abrowserissueYou canoffer anLOIDid youcheck theDeliver Bydate?ContactTSDDid you doa mockenrollment?Havethem trymanualcaptureThey'll needto wait forthe paymentto postRefertobranchWhatbrowserare theyusing?What kindof deviceare theyusing?On UsPayeeAre thereany fraudnotes inQuest?Anyerrors inaudit log?TransfertoMortgage25k perpaymentDid youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Is theclient aminor?Havethem re-add theexternalWait 3-5 minWhattroubleshootinghas beencompleted?Is thepayeeOn File?Did theyuninstall/re-install?Did youcheck theCUACMatrix?Are theyOTPverified?7-10busdaysWhat isthe payeename?Are you suretheirenrollmentisn't locked?RestartWDE andJabberNolimitTransferto TaxGroupWhateman areyouusing?Check forrestrictionsNoRedFlagsDid youcheck formultipleQuestprofiles?Soundslike abrowserissueYou canoffer anLOIDid youcheck theDeliver Bydate?ContactTSDDid you doa mockenrollment?Havethem trymanualcaptureThey'll needto wait forthe paymentto postRefertobranchWhatbrowserare theyusing?What kindof deviceare theyusing?On UsPayeeAre thereany fraudnotes inQuest?Anyerrors inaudit log?TransfertoMortgage25k perpaymentDid youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Is theclient aminor?Havethem re-add theexternalWait 3-5 min

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What troubleshooting has been completed?
  2. Is the payee On File?
  3. Did they uninstall/re-install?
  4. Did you check the CUAC Matrix?
  5. Are they OTP verified?
  6. 7-10 bus days
  7. What is the payee name?
  8. Are you sure their enrollment isn't locked?
  9. Restart WDE and Jabber
  10. No limit
  11. Transfer to Tax Group
  12. What eman are you using?
  13. Check for restrictions
  14. No Red Flags
  15. Did you check for multiple Quest profiles?
  16. Sounds like a browser issue
  17. You can offer an LOI
  18. Did you check the Deliver By date?
  19. Contact TSD
  20. Did you do a mock enrollment?
  21. Have them try manual capture
  22. They'll need to wait for the payment to post
  23. Refer to branch
  24. What browser are they using?
  25. What kind of device are they using?
  26. On Us Payee
  27. Are there any fraud notes in Quest?
  28. Any errors in audit log?
  29. Transfer to Mortgage
  30. 25k per payment
  31. Did you check under the other signers on the account?
  32. They're not using any special characters?
  33. Is the client a minor?
  34. Have them re-add the external
  35. Wait 3-5 min