What browser are they using? Are you sure their enrollment isn't locked? Transfer to Mortgage Did you check under the other signers on the account? Refer to branch Did you check for multiple Quest profiles? What is the payee name? Did you do a mock enrollment? They'll need to wait for the payment to post Did you check the CUAC Matrix? They're not using any special characters? Wait 3- 5 min Did you check the Deliver By date? Check for restrictions Are they OTP verified? What eman are you using? Contact TSD 25k per payment 7-10 bus days On Us Payee Restart WDE and Jabber Have them re- add the external Transfer to Tax Group What kind of device are they using? What troubleshooting has been completed? Did they uninstall/re- install? Sounds like a browser issue Are there any fraud notes in Quest? Have them try manual capture Any errors in audit log? No Red Flags No limit You can offer an LOI Is the client a minor? Is the payee On File? What browser are they using? Are you sure their enrollment isn't locked? Transfer to Mortgage Did you check under the other signers on the account? Refer to branch Did you check for multiple Quest profiles? What is the payee name? Did you do a mock enrollment? They'll need to wait for the payment to post Did you check the CUAC Matrix? They're not using any special characters? Wait 3- 5 min Did you check the Deliver By date? Check for restrictions Are they OTP verified? What eman are you using? Contact TSD 25k per payment 7-10 bus days On Us Payee Restart WDE and Jabber Have them re- add the external Transfer to Tax Group What kind of device are they using? What troubleshooting has been completed? Did they uninstall/re- install? Sounds like a browser issue Are there any fraud notes in Quest? Have them try manual capture Any errors in audit log? No Red Flags No limit You can offer an LOI Is the client a minor? Is the payee On File?
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
What browser are they using?
Are you sure their enrollment isn't locked?
Transfer to Mortgage
Did you check under the other signers on the account?
Refer to branch
Did you check for multiple Quest profiles?
What is the payee name?
Did you do a mock enrollment?
They'll need to wait for the payment to post
Did you check the CUAC Matrix?
They're not using any special characters?
Wait 3-5 min
Did you check the Deliver By date?
Check for restrictions
Are they OTP verified?
What eman are you using?
Contact TSD
25k per payment
7-10 bus days
On Us Payee
Restart WDE and Jabber
Have them re-add the external
Transfer to Tax Group
What kind of device are they using?
What troubleshooting has been completed?
Did they uninstall/re-install?
Sounds like a browser issue
Are there any fraud notes in Quest?
Have them try manual capture
Any errors in audit log?
No Red Flags
No limit
You can offer an LOI
Is the client a minor?
Is the payee On File?