Havethem re-add theexternalSoundslike abrowserissueYou canoffer anLOIHavethem trymanualcaptureWhat isthe payeename?What kindof deviceare theyusing?Did theyuninstall/re-install?Are thereany fraudnotes inQuest?They'll needto wait forthe paymentto postWhattroubleshootinghas beencompleted?Is thepayeeOn File?Check forrestrictionsWait 3-5 minAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?NoRedFlagsTransferto TaxGroupIs theclient aminor?Whateman areyouusing?ContactTSDDid youcheck formultipleQuestprofiles?RefertobranchWhatbrowserare theyusing?TransfertoMortgageThey're notusing anyspecialcharacters?Did youcheck underthe othersigners onthe account?25k perpaymentNolimitDid youcheck theCUACMatrix?Did you doa mockenrollment?Are theyOTPverified?Did youcheck theDeliver Bydate?On UsPayeeRestartWDE andJabber7-10busdaysHavethem re-add theexternalSoundslike abrowserissueYou canoffer anLOIHavethem trymanualcaptureWhat isthe payeename?What kindof deviceare theyusing?Did theyuninstall/re-install?Are thereany fraudnotes inQuest?They'll needto wait forthe paymentto postWhattroubleshootinghas beencompleted?Is thepayeeOn File?Check forrestrictionsWait 3-5 minAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?NoRedFlagsTransferto TaxGroupIs theclient aminor?Whateman areyouusing?ContactTSDDid youcheck formultipleQuestprofiles?RefertobranchWhatbrowserare theyusing?TransfertoMortgageThey're notusing anyspecialcharacters?Did youcheck underthe othersigners onthe account?25k perpaymentNolimitDid youcheck theCUACMatrix?Did you doa mockenrollment?Are theyOTPverified?Did youcheck theDeliver Bydate?On UsPayeeRestartWDE andJabber7-10busdays

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them re-add the external
  2. Sounds like a browser issue
  3. You can offer an LOI
  4. Have them try manual capture
  5. What is the payee name?
  6. What kind of device are they using?
  7. Did they uninstall/re-install?
  8. Are there any fraud notes in Quest?
  9. They'll need to wait for the payment to post
  10. What troubleshooting has been completed?
  11. Is the payee On File?
  12. Check for restrictions
  13. Wait 3-5 min
  14. Any errors in audit log?
  15. Are you sure their enrollment isn't locked?
  16. No Red Flags
  17. Transfer to Tax Group
  18. Is the client a minor?
  19. What eman are you using?
  20. Contact TSD
  21. Did you check for multiple Quest profiles?
  22. Refer to branch
  23. What browser are they using?
  24. Transfer to Mortgage
  25. They're not using any special characters?
  26. Did you check under the other signers on the account?
  27. 25k per payment
  28. No limit
  29. Did you check the CUAC Matrix?
  30. Did you do a mock enrollment?
  31. Are they OTP verified?
  32. Did you check the Deliver By date?
  33. On Us Payee
  34. Restart WDE and Jabber
  35. 7-10 bus days