On UsPayeeThey'll needto wait forthe paymentto postRefertobranchThey're notusing anyspecialcharacters?Did theyuninstall/re-install?Are you suretheirenrollmentisn't locked?7-10busdaysWhatbrowserare theyusing?Did youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?Is theclient aminor?TransfertoMortgageTransferto TaxGroupAre thereany fraudnotes inQuest?Did you doa mockenrollment?Did youcheck formultipleQuestprofiles?Soundslike abrowserissueWhateman areyouusing?Did youcheck underthe othersigners onthe account?Are theyOTPverified?Did youcheck theDeliver Bydate?Havethem re-add theexternalContactTSDCheck forrestrictionsRestartWDE andJabberAnyerrors inaudit log?Wait 3-5 minNoRedFlagsWhat isthe payeename?NolimitIs thepayeeOn File?What kindof deviceare theyusing?You canoffer anLOI25k perpaymentHavethem trymanualcaptureOn UsPayeeThey'll needto wait forthe paymentto postRefertobranchThey're notusing anyspecialcharacters?Did theyuninstall/re-install?Are you suretheirenrollmentisn't locked?7-10busdaysWhatbrowserare theyusing?Did youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?Is theclient aminor?TransfertoMortgageTransferto TaxGroupAre thereany fraudnotes inQuest?Did you doa mockenrollment?Did youcheck formultipleQuestprofiles?Soundslike abrowserissueWhateman areyouusing?Did youcheck underthe othersigners onthe account?Are theyOTPverified?Did youcheck theDeliver Bydate?Havethem re-add theexternalContactTSDCheck forrestrictionsRestartWDE andJabberAnyerrors inaudit log?Wait 3-5 minNoRedFlagsWhat isthe payeename?NolimitIs thepayeeOn File?What kindof deviceare theyusing?You canoffer anLOI25k perpaymentHavethem trymanualcapture

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On Us Payee
  2. They'll need to wait for the payment to post
  3. Refer to branch
  4. They're not using any special characters?
  5. Did they uninstall/re-install?
  6. Are you sure their enrollment isn't locked?
  7. 7-10 bus days
  8. What browser are they using?
  9. Did you check the CUAC Matrix?
  10. What troubleshooting has been completed?
  11. Is the client a minor?
  12. Transfer to Mortgage
  13. Transfer to Tax Group
  14. Are there any fraud notes in Quest?
  15. Did you do a mock enrollment?
  16. Did you check for multiple Quest profiles?
  17. Sounds like a browser issue
  18. What eman are you using?
  19. Did you check under the other signers on the account?
  20. Are they OTP verified?
  21. Did you check the Deliver By date?
  22. Have them re-add the external
  23. Contact TSD
  24. Check for restrictions
  25. Restart WDE and Jabber
  26. Any errors in audit log?
  27. Wait 3-5 min
  28. No Red Flags
  29. What is the payee name?
  30. No limit
  31. Is the payee On File?
  32. What kind of device are they using?
  33. You can offer an LOI
  34. 25k per payment
  35. Have them try manual capture