What isthe payeename?Soundslike abrowserissueAre thereany fraudnotes inQuest?They'll needto wait forthe paymentto postAre theyOTPverified?Is thepayeeOn File?RestartWDE andJabberWhateman areyouusing?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?ContactTSDHavethem trymanualcaptureWait 3-5 minAnyerrors inaudit log?7-10busdaysThey're notusing anyspecialcharacters?On UsPayeeWhattroubleshootinghas beencompleted?Did theyuninstall/re-install?Check forrestrictionsNoRedFlags25k perpaymentDid youcheck theCUACMatrix?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Did you doa mockenrollment?RefertobranchTransferto TaxGroupIs theclient aminor?What kindof deviceare theyusing?You canoffer anLOINolimitTransfertoMortgageWhat isthe payeename?Soundslike abrowserissueAre thereany fraudnotes inQuest?They'll needto wait forthe paymentto postAre theyOTPverified?Is thepayeeOn File?RestartWDE andJabberWhateman areyouusing?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?ContactTSDHavethem trymanualcaptureWait 3-5 minAnyerrors inaudit log?7-10busdaysThey're notusing anyspecialcharacters?On UsPayeeWhattroubleshootinghas beencompleted?Did theyuninstall/re-install?Check forrestrictionsNoRedFlags25k perpaymentDid youcheck theCUACMatrix?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Did you doa mockenrollment?RefertobranchTransferto TaxGroupIs theclient aminor?What kindof deviceare theyusing?You canoffer anLOINolimitTransfertoMortgage

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the payee name?
  2. Sounds like a browser issue
  3. Are there any fraud notes in Quest?
  4. They'll need to wait for the payment to post
  5. Are they OTP verified?
  6. Is the payee On File?
  7. Restart WDE and Jabber
  8. What eman are you using?
  9. Have them re-add the external
  10. Did you check for multiple Quest profiles?
  11. Are you sure their enrollment isn't locked?
  12. Did you check under the other signers on the account?
  13. Contact TSD
  14. Have them try manual capture
  15. Wait 3-5 min
  16. Any errors in audit log?
  17. 7-10 bus days
  18. They're not using any special characters?
  19. On Us Payee
  20. What troubleshooting has been completed?
  21. Did they uninstall/re-install?
  22. Check for restrictions
  23. No Red Flags
  24. 25k per payment
  25. Did you check the CUAC Matrix?
  26. What browser are they using?
  27. Did you check the Deliver By date?
  28. Did you do a mock enrollment?
  29. Refer to branch
  30. Transfer to Tax Group
  31. Is the client a minor?
  32. What kind of device are they using?
  33. You can offer an LOI
  34. No limit
  35. Transfer to Mortgage