Havethem re-add theexternalDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?Havethem trymanualcaptureDid theyuninstall/re-install?Anyerrors inaudit log?You canoffer anLOIOn UsPayeeWait 3-5 minWhattroubleshootinghas beencompleted?Check forrestrictionsTransfertoMortgageTransferto TaxGroupAre you suretheirenrollmentisn't locked?Is theclient aminor?Whatbrowserare theyusing?ContactTSDDid youcheck underthe othersigners onthe account?What isthe payeename?They're notusing anyspecialcharacters?Whateman areyouusing?Did you doa mockenrollment?Are thereany fraudnotes inQuest?25k perpaymentDid youcheck theDeliver Bydate?RestartWDE andJabberIs thepayeeOn File?7-10busdaysThey'll needto wait forthe paymentto postNoRedFlagsRefertobranchNolimitAre theyOTPverified?Did youcheck theCUACMatrix?Soundslike abrowserissueHavethem re-add theexternalDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?Havethem trymanualcaptureDid theyuninstall/re-install?Anyerrors inaudit log?You canoffer anLOIOn UsPayeeWait 3-5 minWhattroubleshootinghas beencompleted?Check forrestrictionsTransfertoMortgageTransferto TaxGroupAre you suretheirenrollmentisn't locked?Is theclient aminor?Whatbrowserare theyusing?ContactTSDDid youcheck underthe othersigners onthe account?What isthe payeename?They're notusing anyspecialcharacters?Whateman areyouusing?Did you doa mockenrollment?Are thereany fraudnotes inQuest?25k perpaymentDid youcheck theDeliver Bydate?RestartWDE andJabberIs thepayeeOn File?7-10busdaysThey'll needto wait forthe paymentto postNoRedFlagsRefertobranchNolimitAre theyOTPverified?Did youcheck theCUACMatrix?Soundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
  1. Have them re-add the external
  2. Did you check for multiple Quest profiles?
  3. What kind of device are they using?
  4. Have them try manual capture
  5. Did they uninstall/re-install?
  6. Any errors in audit log?
  7. You can offer an LOI
  8. On Us Payee
  9. Wait 3-5 min
  10. What troubleshooting has been completed?
  11. Check for restrictions
  12. Transfer to Mortgage
  13. Transfer to Tax Group
  14. Are you sure their enrollment isn't locked?
  15. Is the client a minor?
  16. What browser are they using?
  17. Contact TSD
  18. Did you check under the other signers on the account?
  19. What is the payee name?
  20. They're not using any special characters?
  21. What eman are you using?
  22. Did you do a mock enrollment?
  23. Are there any fraud notes in Quest?
  24. 25k per payment
  25. Did you check the Deliver By date?
  26. Restart WDE and Jabber
  27. Is the payee On File?
  28. 7-10 bus days
  29. They'll need to wait for the payment to post
  30. No Red Flags
  31. Refer to branch
  32. No limit
  33. Are they OTP verified?
  34. Did you check the CUAC Matrix?
  35. Sounds like a browser issue