They'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Are theyOTPverified?Wait 3-5 minContactTSDAnyerrors inaudit log?Is theclient aminor?Did you doa mockenrollment?Are thereany fraudnotes inQuest?What isthe payeename?TransfertoMortgageCheck forrestrictionsWhatbrowserare theyusing?RestartWDE andJabberThey're notusing anyspecialcharacters?Whateman areyouusing?Did youcheck theCUACMatrix?Havethem trymanualcapture7-10busdaysDid youcheck theDeliver Bydate?Havethem re-add theexternalYou canoffer anLOIOn UsPayeeNoRedFlagsTransferto TaxGroup25k perpaymentWhat kindof deviceare theyusing?NolimitRefertobranchWhattroubleshootinghas beencompleted?Is thepayeeOn File?Did theyuninstall/re-install?Did youcheck underthe othersigners onthe account?Soundslike abrowserissueThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Are theyOTPverified?Wait 3-5 minContactTSDAnyerrors inaudit log?Is theclient aminor?Did you doa mockenrollment?Are thereany fraudnotes inQuest?What isthe payeename?TransfertoMortgageCheck forrestrictionsWhatbrowserare theyusing?RestartWDE andJabberThey're notusing anyspecialcharacters?Whateman areyouusing?Did youcheck theCUACMatrix?Havethem trymanualcapture7-10busdaysDid youcheck theDeliver Bydate?Havethem re-add theexternalYou canoffer anLOIOn UsPayeeNoRedFlagsTransferto TaxGroup25k perpaymentWhat kindof deviceare theyusing?NolimitRefertobranchWhattroubleshootinghas beencompleted?Is thepayeeOn File?Did theyuninstall/re-install?Did youcheck underthe othersigners onthe account?Soundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They'll need to wait for the payment to post
  2. Did you check for multiple Quest profiles?
  3. Are you sure their enrollment isn't locked?
  4. Are they OTP verified?
  5. Wait 3-5 min
  6. Contact TSD
  7. Any errors in audit log?
  8. Is the client a minor?
  9. Did you do a mock enrollment?
  10. Are there any fraud notes in Quest?
  11. What is the payee name?
  12. Transfer to Mortgage
  13. Check for restrictions
  14. What browser are they using?
  15. Restart WDE and Jabber
  16. They're not using any special characters?
  17. What eman are you using?
  18. Did you check the CUAC Matrix?
  19. Have them try manual capture
  20. 7-10 bus days
  21. Did you check the Deliver By date?
  22. Have them re-add the external
  23. You can offer an LOI
  24. On Us Payee
  25. No Red Flags
  26. Transfer to Tax Group
  27. 25k per payment
  28. What kind of device are they using?
  29. No limit
  30. Refer to branch
  31. What troubleshooting has been completed?
  32. Is the payee On File?
  33. Did they uninstall/re-install?
  34. Did you check under the other signers on the account?
  35. Sounds like a browser issue