They're notusing anyspecialcharacters?Did youcheck theCUACMatrix?What kindof deviceare theyusing?ContactTSDWait 3-5 minOn UsPayeeHavethem re-add theexternalWhat isthe payeename?Soundslike abrowserissueWhattroubleshootinghas beencompleted?You canoffer anLOIDid youcheck underthe othersigners onthe account?NolimitRefertobranchTransfertoMortgage25k perpaymentDid youcheck formultipleQuestprofiles?NoRedFlagsRestartWDE andJabberDid theyuninstall/re-install?Did youcheck theDeliver Bydate?7-10busdaysAre theyOTPverified?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Havethem trymanualcaptureCheck forrestrictionsWhateman areyouusing?Transferto TaxGroupDid you doa mockenrollment?Is thepayeeOn File?Whatbrowserare theyusing?They'll needto wait forthe paymentto postAnyerrors inaudit log?Is theclient aminor?They're notusing anyspecialcharacters?Did youcheck theCUACMatrix?What kindof deviceare theyusing?ContactTSDWait 3-5 minOn UsPayeeHavethem re-add theexternalWhat isthe payeename?Soundslike abrowserissueWhattroubleshootinghas beencompleted?You canoffer anLOIDid youcheck underthe othersigners onthe account?NolimitRefertobranchTransfertoMortgage25k perpaymentDid youcheck formultipleQuestprofiles?NoRedFlagsRestartWDE andJabberDid theyuninstall/re-install?Did youcheck theDeliver Bydate?7-10busdaysAre theyOTPverified?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Havethem trymanualcaptureCheck forrestrictionsWhateman areyouusing?Transferto TaxGroupDid you doa mockenrollment?Is thepayeeOn File?Whatbrowserare theyusing?They'll needto wait forthe paymentto postAnyerrors inaudit log?Is theclient aminor?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
  1. They're not using any special characters?
  2. Did you check the CUAC Matrix?
  3. What kind of device are they using?
  4. Contact TSD
  5. Wait 3-5 min
  6. On Us Payee
  7. Have them re-add the external
  8. What is the payee name?
  9. Sounds like a browser issue
  10. What troubleshooting has been completed?
  11. You can offer an LOI
  12. Did you check under the other signers on the account?
  13. No limit
  14. Refer to branch
  15. Transfer to Mortgage
  16. 25k per payment
  17. Did you check for multiple Quest profiles?
  18. No Red Flags
  19. Restart WDE and Jabber
  20. Did they uninstall/re-install?
  21. Did you check the Deliver By date?
  22. 7-10 bus days
  23. Are they OTP verified?
  24. Are there any fraud notes in Quest?
  25. Are you sure their enrollment isn't locked?
  26. Have them try manual capture
  27. Check for restrictions
  28. What eman are you using?
  29. Transfer to Tax Group
  30. Did you do a mock enrollment?
  31. Is the payee On File?
  32. What browser are they using?
  33. They'll need to wait for the payment to post
  34. Any errors in audit log?
  35. Is the client a minor?