RestartWDE andJabberDid youcheck theCUACMatrix?Soundslike abrowserissueAre you suretheirenrollmentisn't locked?Check forrestrictionsTransferto TaxGroupThey're notusing anyspecialcharacters?Whatbrowserare theyusing?Anyerrors inaudit log?Is thepayeeOn File?25k perpaymentDid you doa mockenrollment?Did youcheck underthe othersigners onthe account?Wait 3-5 minHavethem re-add theexternalAre thereany fraudnotes inQuest?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?They'll needto wait forthe paymentto postWhat kindof deviceare theyusing?Havethem trymanualcaptureWhat isthe payeename?NolimitIs theclient aminor?TransfertoMortgageYou canoffer anLOINoRedFlagsWhateman areyouusing?Did youcheck formultipleQuestprofiles?On UsPayeeDid theyuninstall/re-install?Are theyOTPverified?Refertobranch7-10busdaysContactTSDRestartWDE andJabberDid youcheck theCUACMatrix?Soundslike abrowserissueAre you suretheirenrollmentisn't locked?Check forrestrictionsTransferto TaxGroupThey're notusing anyspecialcharacters?Whatbrowserare theyusing?Anyerrors inaudit log?Is thepayeeOn File?25k perpaymentDid you doa mockenrollment?Did youcheck underthe othersigners onthe account?Wait 3-5 minHavethem re-add theexternalAre thereany fraudnotes inQuest?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?They'll needto wait forthe paymentto postWhat kindof deviceare theyusing?Havethem trymanualcaptureWhat isthe payeename?NolimitIs theclient aminor?TransfertoMortgageYou canoffer anLOINoRedFlagsWhateman areyouusing?Did youcheck formultipleQuestprofiles?On UsPayeeDid theyuninstall/re-install?Are theyOTPverified?Refertobranch7-10busdaysContactTSD

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restart WDE and Jabber
  2. Did you check the CUAC Matrix?
  3. Sounds like a browser issue
  4. Are you sure their enrollment isn't locked?
  5. Check for restrictions
  6. Transfer to Tax Group
  7. They're not using any special characters?
  8. What browser are they using?
  9. Any errors in audit log?
  10. Is the payee On File?
  11. 25k per payment
  12. Did you do a mock enrollment?
  13. Did you check under the other signers on the account?
  14. Wait 3-5 min
  15. Have them re-add the external
  16. Are there any fraud notes in Quest?
  17. What troubleshooting has been completed?
  18. Did you check the Deliver By date?
  19. They'll need to wait for the payment to post
  20. What kind of device are they using?
  21. Have them try manual capture
  22. What is the payee name?
  23. No limit
  24. Is the client a minor?
  25. Transfer to Mortgage
  26. You can offer an LOI
  27. No Red Flags
  28. What eman are you using?
  29. Did you check for multiple Quest profiles?
  30. On Us Payee
  31. Did they uninstall/re-install?
  32. Are they OTP verified?
  33. Refer to branch
  34. 7-10 bus days
  35. Contact TSD