25k perpaymentOn UsPayeeIs thepayeeOn File?RefertobranchWhatbrowserare theyusing?Check forrestrictions7-10busdaysDid you doa mockenrollment?What kindof deviceare theyusing?Is theclient aminor?They're notusing anyspecialcharacters?Wait 3-5 minDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureHavethem re-add theexternalDid theyuninstall/re-install?Did youcheck formultipleQuestprofiles?RestartWDE andJabberAre thereany fraudnotes inQuest?NolimitAre you suretheirenrollmentisn't locked?ContactTSDThey'll needto wait forthe paymentto postWhat isthe payeename?Whateman areyouusing?Transferto TaxGroupAre theyOTPverified?Whattroubleshootinghas beencompleted?TransfertoMortgageNoRedFlagsDid youcheck theDeliver Bydate?Soundslike abrowserissueYou canoffer anLOIAnyerrors inaudit log?Did youcheck theCUACMatrix?25k perpaymentOn UsPayeeIs thepayeeOn File?RefertobranchWhatbrowserare theyusing?Check forrestrictions7-10busdaysDid you doa mockenrollment?What kindof deviceare theyusing?Is theclient aminor?They're notusing anyspecialcharacters?Wait 3-5 minDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureHavethem re-add theexternalDid theyuninstall/re-install?Did youcheck formultipleQuestprofiles?RestartWDE andJabberAre thereany fraudnotes inQuest?NolimitAre you suretheirenrollmentisn't locked?ContactTSDThey'll needto wait forthe paymentto postWhat isthe payeename?Whateman areyouusing?Transferto TaxGroupAre theyOTPverified?Whattroubleshootinghas beencompleted?TransfertoMortgageNoRedFlagsDid youcheck theDeliver Bydate?Soundslike abrowserissueYou canoffer anLOIAnyerrors inaudit log?Did youcheck theCUACMatrix?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 25k per payment
  2. On Us Payee
  3. Is the payee On File?
  4. Refer to branch
  5. What browser are they using?
  6. Check for restrictions
  7. 7-10 bus days
  8. Did you do a mock enrollment?
  9. What kind of device are they using?
  10. Is the client a minor?
  11. They're not using any special characters?
  12. Wait 3-5 min
  13. Did you check under the other signers on the account?
  14. Have them try manual capture
  15. Have them re-add the external
  16. Did they uninstall/re-install?
  17. Did you check for multiple Quest profiles?
  18. Restart WDE and Jabber
  19. Are there any fraud notes in Quest?
  20. No limit
  21. Are you sure their enrollment isn't locked?
  22. Contact TSD
  23. They'll need to wait for the payment to post
  24. What is the payee name?
  25. What eman are you using?
  26. Transfer to Tax Group
  27. Are they OTP verified?
  28. What troubleshooting has been completed?
  29. Transfer to Mortgage
  30. No Red Flags
  31. Did you check the Deliver By date?
  32. Sounds like a browser issue
  33. You can offer an LOI
  34. Any errors in audit log?
  35. Did you check the CUAC Matrix?