Did youcheck theDeliver Bydate?Is theclient aminor?Check forrestrictionsWhat isthe payeename?Transferto TaxGroup7-10busdaysWhattroubleshootinghas beencompleted?Did youcheck theCUACMatrix?RefertobranchYou canoffer anLOIThey'll needto wait forthe paymentto postNoRedFlagsWhat kindof deviceare theyusing?Anyerrors inaudit log?TransfertoMortgage25k perpaymentHavethem trymanualcaptureNolimitHavethem re-add theexternalDid youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?RestartWDE andJabberAre theyOTPverified?Are you suretheirenrollmentisn't locked?Did you doa mockenrollment?ContactTSDOn UsPayeeWhatbrowserare theyusing?Did theyuninstall/re-install?Are thereany fraudnotes inQuest?Is thepayeeOn File?Wait 3-5 minSoundslike abrowserissueWhateman areyouusing?Did youcheck theDeliver Bydate?Is theclient aminor?Check forrestrictionsWhat isthe payeename?Transferto TaxGroup7-10busdaysWhattroubleshootinghas beencompleted?Did youcheck theCUACMatrix?RefertobranchYou canoffer anLOIThey'll needto wait forthe paymentto postNoRedFlagsWhat kindof deviceare theyusing?Anyerrors inaudit log?TransfertoMortgage25k perpaymentHavethem trymanualcaptureNolimitHavethem re-add theexternalDid youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?RestartWDE andJabberAre theyOTPverified?Are you suretheirenrollmentisn't locked?Did you doa mockenrollment?ContactTSDOn UsPayeeWhatbrowserare theyusing?Did theyuninstall/re-install?Are thereany fraudnotes inQuest?Is thepayeeOn File?Wait 3-5 minSoundslike abrowserissueWhateman areyouusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check the Deliver By date?
  2. Is the client a minor?
  3. Check for restrictions
  4. What is the payee name?
  5. Transfer to Tax Group
  6. 7-10 bus days
  7. What troubleshooting has been completed?
  8. Did you check the CUAC Matrix?
  9. Refer to branch
  10. You can offer an LOI
  11. They'll need to wait for the payment to post
  12. No Red Flags
  13. What kind of device are they using?
  14. Any errors in audit log?
  15. Transfer to Mortgage
  16. 25k per payment
  17. Have them try manual capture
  18. No limit
  19. Have them re-add the external
  20. Did you check under the other signers on the account?
  21. They're not using any special characters?
  22. Did you check for multiple Quest profiles?
  23. Restart WDE and Jabber
  24. Are they OTP verified?
  25. Are you sure their enrollment isn't locked?
  26. Did you do a mock enrollment?
  27. Contact TSD
  28. On Us Payee
  29. What browser are they using?
  30. Did they uninstall/re-install?
  31. Are there any fraud notes in Quest?
  32. Is the payee On File?
  33. Wait 3-5 min
  34. Sounds like a browser issue
  35. What eman are you using?