Whatbrowserare theyusing?Are you suretheirenrollmentisn't locked?TransfertoMortgageDid youcheck underthe othersigners onthe account?RefertobranchDid youcheck formultipleQuestprofiles?What isthe payeename?Did you doa mockenrollment?They'll needto wait forthe paymentto postDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?Wait 3-5 minDid youcheck theDeliver Bydate?Check forrestrictionsAre theyOTPverified?Whateman areyouusing?ContactTSD25k perpayment7-10busdaysOn UsPayeeRestartWDE andJabberHavethem re-add theexternalTransferto TaxGroupWhat kindof deviceare theyusing?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?Soundslike abrowserissueAre thereany fraudnotes inQuest?Havethem trymanualcaptureAnyerrors inaudit log?NoRedFlagsNolimitYou canoffer anLOIIs theclient aminor?Is thepayeeOn File?Whatbrowserare theyusing?Are you suretheirenrollmentisn't locked?TransfertoMortgageDid youcheck underthe othersigners onthe account?RefertobranchDid youcheck formultipleQuestprofiles?What isthe payeename?Did you doa mockenrollment?They'll needto wait forthe paymentto postDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?Wait 3-5 minDid youcheck theDeliver Bydate?Check forrestrictionsAre theyOTPverified?Whateman areyouusing?ContactTSD25k perpayment7-10busdaysOn UsPayeeRestartWDE andJabberHavethem re-add theexternalTransferto TaxGroupWhat kindof deviceare theyusing?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?Soundslike abrowserissueAre thereany fraudnotes inQuest?Havethem trymanualcaptureAnyerrors inaudit log?NoRedFlagsNolimitYou canoffer anLOIIs theclient aminor?Is thepayeeOn File?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What browser are they using?
  2. Are you sure their enrollment isn't locked?
  3. Transfer to Mortgage
  4. Did you check under the other signers on the account?
  5. Refer to branch
  6. Did you check for multiple Quest profiles?
  7. What is the payee name?
  8. Did you do a mock enrollment?
  9. They'll need to wait for the payment to post
  10. Did you check the CUAC Matrix?
  11. They're not using any special characters?
  12. Wait 3-5 min
  13. Did you check the Deliver By date?
  14. Check for restrictions
  15. Are they OTP verified?
  16. What eman are you using?
  17. Contact TSD
  18. 25k per payment
  19. 7-10 bus days
  20. On Us Payee
  21. Restart WDE and Jabber
  22. Have them re-add the external
  23. Transfer to Tax Group
  24. What kind of device are they using?
  25. What troubleshooting has been completed?
  26. Did they uninstall/re-install?
  27. Sounds like a browser issue
  28. Are there any fraud notes in Quest?
  29. Have them try manual capture
  30. Any errors in audit log?
  31. No Red Flags
  32. No limit
  33. You can offer an LOI
  34. Is the client a minor?
  35. Is the payee On File?