Transferto TaxGroupWhat kindof deviceare theyusing?Is thepayeeOn File?Whateman areyouusing?Are you suretheirenrollmentisn't locked?25k perpaymentThey'll needto wait forthe paymentto postNoRedFlagsWait 3-5 minSoundslike abrowserissueYou canoffer anLOIOn UsPayeeDid youcheck theDeliver Bydate?Did theyuninstall/re-install?Whatbrowserare theyusing?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?TransfertoMortgageDid youcheck theCUACMatrix?Did you doa mockenrollment?Are theyOTPverified?Are thereany fraudnotes inQuest?7-10busdaysCheck forrestrictionsNolimitHavethem re-add theexternalHavethem trymanualcaptureContactTSDAnyerrors inaudit log?They're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?What isthe payeename?RefertobranchTransferto TaxGroupWhat kindof deviceare theyusing?Is thepayeeOn File?Whateman areyouusing?Are you suretheirenrollmentisn't locked?25k perpaymentThey'll needto wait forthe paymentto postNoRedFlagsWait 3-5 minSoundslike abrowserissueYou canoffer anLOIOn UsPayeeDid youcheck theDeliver Bydate?Did theyuninstall/re-install?Whatbrowserare theyusing?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?TransfertoMortgageDid youcheck theCUACMatrix?Did you doa mockenrollment?Are theyOTPverified?Are thereany fraudnotes inQuest?7-10busdaysCheck forrestrictionsNolimitHavethem re-add theexternalHavethem trymanualcaptureContactTSDAnyerrors inaudit log?They're notusing anyspecialcharacters?Did youcheck formultipleQuestprofiles?What isthe payeename?Refertobranch

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Tax Group
  2. What kind of device are they using?
  3. Is the payee On File?
  4. What eman are you using?
  5. Are you sure their enrollment isn't locked?
  6. 25k per payment
  7. They'll need to wait for the payment to post
  8. No Red Flags
  9. Wait 3-5 min
  10. Sounds like a browser issue
  11. You can offer an LOI
  12. On Us Payee
  13. Did you check the Deliver By date?
  14. Did they uninstall/re-install?
  15. What browser are they using?
  16. Did you check under the other signers on the account?
  17. What troubleshooting has been completed?
  18. Transfer to Mortgage
  19. Did you check the CUAC Matrix?
  20. Did you do a mock enrollment?
  21. Are they OTP verified?
  22. Are there any fraud notes in Quest?
  23. 7-10 bus days
  24. Check for restrictions
  25. No limit
  26. Have them re-add the external
  27. Have them try manual capture
  28. Contact TSD
  29. Any errors in audit log?
  30. They're not using any special characters?
  31. Did you check for multiple Quest profiles?
  32. What is the payee name?
  33. Refer to branch