Did you doa mockenrollment?Did theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postAre you suretheirenrollmentisn't locked?ContactTSDSoundslike abrowserissueCheck forrestrictionsHavethem re-add theexternalWait 3-5 minThey're notusing anyspecialcharacters?Are theyOTPverified?25k perpaymentDid youcheck theDeliver Bydate?7-10busdaysWhateman areyouusing?Did youcheck theCUACMatrix?Whatbrowserare theyusing?You canoffer anLOIWhat kindof deviceare theyusing?Is thepayeeOn File?Havethem trymanualcaptureNoRedFlagsNolimitAre thereany fraudnotes inQuest?RefertobranchOn UsPayeeTransfertoMortgageWhat isthe payeename?Did youcheck underthe othersigners onthe account?Transferto TaxGroupAnyerrors inaudit log?Did you doa mockenrollment?Did theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postAre you suretheirenrollmentisn't locked?ContactTSDSoundslike abrowserissueCheck forrestrictionsHavethem re-add theexternalWait 3-5 minThey're notusing anyspecialcharacters?Are theyOTPverified?25k perpaymentDid youcheck theDeliver Bydate?7-10busdaysWhateman areyouusing?Did youcheck theCUACMatrix?Whatbrowserare theyusing?You canoffer anLOIWhat kindof deviceare theyusing?Is thepayeeOn File?Havethem trymanualcaptureNoRedFlagsNolimitAre thereany fraudnotes inQuest?RefertobranchOn UsPayeeTransfertoMortgageWhat isthe payeename?Did youcheck underthe othersigners onthe account?Transferto TaxGroupAnyerrors inaudit log?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
  1. Did you do a mock enrollment?
  2. Did they uninstall/re-install?
  3. Did you check for multiple Quest profiles?
  4. What troubleshooting has been completed?
  5. They'll need to wait for the payment to post
  6. Are you sure their enrollment isn't locked?
  7. Contact TSD
  8. Sounds like a browser issue
  9. Check for restrictions
  10. Have them re-add the external
  11. Wait 3-5 min
  12. They're not using any special characters?
  13. Are they OTP verified?
  14. 25k per payment
  15. Did you check the Deliver By date?
  16. 7-10 bus days
  17. What eman are you using?
  18. Did you check the CUAC Matrix?
  19. What browser are they using?
  20. You can offer an LOI
  21. What kind of device are they using?
  22. Is the payee On File?
  23. Have them try manual capture
  24. No Red Flags
  25. No limit
  26. Are there any fraud notes in Quest?
  27. Refer to branch
  28. On Us Payee
  29. Transfer to Mortgage
  30. What is the payee name?
  31. Did you check under the other signers on the account?
  32. Transfer to Tax Group
  33. Any errors in audit log?