Did you doa mockenrollment?RefertobranchThey'll needto wait forthe paymentto postNoRedFlagsAre thereany fraudnotes inQuest?ContactTSDHavethem trymanualcaptureWhatbrowserare theyusing?7-10busdaysTransferto TaxGroupCheck forrestrictionsTransfertoMortgageDid youcheck theDeliver Bydate?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?What isthe payeename?Wait 3-5 minOn UsPayee25k perpaymentAre theyOTPverified?Havethem re-add theexternalAnyerrors inaudit log?You canoffer anLOIWhateman areyouusing?Soundslike abrowserissueDid youcheck theCUACMatrix?Is thepayeeOn File?Did theyuninstall/re-install?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?NolimitDid youcheck formultipleQuestprofiles?Did you doa mockenrollment?RefertobranchThey'll needto wait forthe paymentto postNoRedFlagsAre thereany fraudnotes inQuest?ContactTSDHavethem trymanualcaptureWhatbrowserare theyusing?7-10busdaysTransferto TaxGroupCheck forrestrictionsTransfertoMortgageDid youcheck theDeliver Bydate?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?What isthe payeename?Wait 3-5 minOn UsPayee25k perpaymentAre theyOTPverified?Havethem re-add theexternalAnyerrors inaudit log?You canoffer anLOIWhateman areyouusing?Soundslike abrowserissueDid youcheck theCUACMatrix?Is thepayeeOn File?Did theyuninstall/re-install?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?NolimitDid youcheck formultipleQuestprofiles?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you do a mock enrollment?
  2. Refer to branch
  3. They'll need to wait for the payment to post
  4. No Red Flags
  5. Are there any fraud notes in Quest?
  6. Contact TSD
  7. Have them try manual capture
  8. What browser are they using?
  9. 7-10 bus days
  10. Transfer to Tax Group
  11. Check for restrictions
  12. Transfer to Mortgage
  13. Did you check the Deliver By date?
  14. What kind of device are they using?
  15. Did you check under the other signers on the account?
  16. What troubleshooting has been completed?
  17. What is the payee name?
  18. Wait 3-5 min
  19. On Us Payee
  20. 25k per payment
  21. Are they OTP verified?
  22. Have them re-add the external
  23. Any errors in audit log?
  24. You can offer an LOI
  25. What eman are you using?
  26. Sounds like a browser issue
  27. Did you check the CUAC Matrix?
  28. Is the payee On File?
  29. Did they uninstall/re-install?
  30. Are you sure their enrollment isn't locked?
  31. They're not using any special characters?
  32. No limit
  33. Did you check for multiple Quest profiles?