On Us Payee Refer to branch 7-10 bus days Did you check under the other signers on the account? What kind of device are they using? No limit They'll need to wait for the payment to post Did you check for multiple Quest profiles? Contact TSD What browser are they using? Are they OTP verified? No Red Flags Transfer to Mortgage Any errors in audit log? What eman are you using? Have them try manual capture Did you check the Deliver By date? Are you sure their enrollment isn't locked? Did you check the CUAC Matrix? Did they uninstall/re- install? Is the payee On File? Have them re- add the external 25k per payment They're not using any special characters? Transfer to Tax Group What troubleshooting has been completed? Check for restrictions What is the payee name? Did you do a mock enrollment? Are there any fraud notes in Quest? Wait 3- 5 min You can offer an LOI Sounds like a browser issue On Us Payee Refer to branch 7-10 bus days Did you check under the other signers on the account? What kind of device are they using? No limit They'll need to wait for the payment to post Did you check for multiple Quest profiles? Contact TSD What browser are they using? Are they OTP verified? No Red Flags Transfer to Mortgage Any errors in audit log? What eman are you using? Have them try manual capture Did you check the Deliver By date? Are you sure their enrollment isn't locked? Did you check the CUAC Matrix? Did they uninstall/re- install? Is the payee On File? Have them re- add the external 25k per payment They're not using any special characters? Transfer to Tax Group What troubleshooting has been completed? Check for restrictions What is the payee name? Did you do a mock enrollment? Are there any fraud notes in Quest? Wait 3- 5 min You can offer an LOI Sounds like a browser issue
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
On Us Payee
Refer to branch
7-10 bus days
Did you check under the other signers on the account?
What kind of device are they using?
No limit
They'll need to wait for the payment to post
Did you check for multiple Quest profiles?
Contact TSD
What browser are they using?
Are they OTP verified?
No Red Flags
Transfer to Mortgage
Any errors in audit log?
What eman are you using?
Have them try manual capture
Did you check the Deliver By date?
Are you sure their enrollment isn't locked?
Did you check the CUAC Matrix?
Did they uninstall/re-install?
Is the payee On File?
Have them re-add the external
25k per payment
They're not using any special characters?
Transfer to Tax Group
What troubleshooting has been completed?
Check for restrictions
What is the payee name?
Did you do a mock enrollment?
Are there any fraud notes in Quest?
Wait 3-5 min
You can offer an LOI
Sounds like a browser issue