Whatbrowserare theyusing?You canoffer anLOIDid youcheck theCUACMatrix?Did theyuninstall/re-install?Are theyOTPverified?Did youcheck theDeliver Bydate?7-10busdaysThey're notusing anyspecialcharacters?What isthe payeename?RefertobranchAre you suretheirenrollmentisn't locked?Did you doa mockenrollment?25k perpaymentOn UsPayeeSoundslike abrowserissueHavethem trymanualcaptureNolimitHavethem re-add theexternalWait 3-5 minWhat kindof deviceare theyusing?NoRedFlagsThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Check forrestrictionsAre thereany fraudnotes inQuest?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?Whateman areyouusing?TransfertoMortgageTransferto TaxGroupDid youcheck underthe othersigners onthe account?Is thepayeeOn File?ContactTSDWhatbrowserare theyusing?You canoffer anLOIDid youcheck theCUACMatrix?Did theyuninstall/re-install?Are theyOTPverified?Did youcheck theDeliver Bydate?7-10busdaysThey're notusing anyspecialcharacters?What isthe payeename?RefertobranchAre you suretheirenrollmentisn't locked?Did you doa mockenrollment?25k perpaymentOn UsPayeeSoundslike abrowserissueHavethem trymanualcaptureNolimitHavethem re-add theexternalWait 3-5 minWhat kindof deviceare theyusing?NoRedFlagsThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Check forrestrictionsAre thereany fraudnotes inQuest?Anyerrors inaudit log?Whattroubleshootinghas beencompleted?Whateman areyouusing?TransfertoMortgageTransferto TaxGroupDid youcheck underthe othersigners onthe account?Is thepayeeOn File?ContactTSD

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What browser are they using?
  2. You can offer an LOI
  3. Did you check the CUAC Matrix?
  4. Did they uninstall/re-install?
  5. Are they OTP verified?
  6. Did you check the Deliver By date?
  7. 7-10 bus days
  8. They're not using any special characters?
  9. What is the payee name?
  10. Refer to branch
  11. Are you sure their enrollment isn't locked?
  12. Did you do a mock enrollment?
  13. 25k per payment
  14. On Us Payee
  15. Sounds like a browser issue
  16. Have them try manual capture
  17. No limit
  18. Have them re-add the external
  19. Wait 3-5 min
  20. What kind of device are they using?
  21. No Red Flags
  22. They'll need to wait for the payment to post
  23. Did you check for multiple Quest profiles?
  24. Check for restrictions
  25. Are there any fraud notes in Quest?
  26. Any errors in audit log?
  27. What troubleshooting has been completed?
  28. What eman are you using?
  29. Transfer to Mortgage
  30. Transfer to Tax Group
  31. Did you check under the other signers on the account?
  32. Is the payee On File?
  33. Contact TSD