Havethem re-add theexternal7-10busdaysNoRedFlagsRefertobranchDid theyuninstall/re-install?Are theyOTPverified?What isthe payeename?Are thereany fraudnotes inQuest?Soundslike abrowserissueContactTSDThey're notusing anyspecialcharacters?What kindof deviceare theyusing?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?On UsPayeeDid youcheck formultipleQuestprofiles?Havethem trymanualcaptureWait 3-5 minDid you doa mockenrollment?Is thepayeeOn File?You canoffer anLOIDid youcheck theCUACMatrix?Did youcheck underthe othersigners onthe account?Are you suretheirenrollmentisn't locked?TransfertoMortgageNolimitThey'll needto wait forthe paymentto post25k perpaymentAnyerrors inaudit log?Did youcheck theDeliver Bydate?Transferto TaxGroupWhateman areyouusing?Check forrestrictionsHavethem re-add theexternal7-10busdaysNoRedFlagsRefertobranchDid theyuninstall/re-install?Are theyOTPverified?What isthe payeename?Are thereany fraudnotes inQuest?Soundslike abrowserissueContactTSDThey're notusing anyspecialcharacters?What kindof deviceare theyusing?Whattroubleshootinghas beencompleted?Whatbrowserare theyusing?On UsPayeeDid youcheck formultipleQuestprofiles?Havethem trymanualcaptureWait 3-5 minDid you doa mockenrollment?Is thepayeeOn File?You canoffer anLOIDid youcheck theCUACMatrix?Did youcheck underthe othersigners onthe account?Are you suretheirenrollmentisn't locked?TransfertoMortgageNolimitThey'll needto wait forthe paymentto post25k perpaymentAnyerrors inaudit log?Did youcheck theDeliver Bydate?Transferto TaxGroupWhateman areyouusing?Check forrestrictions

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them re-add the external
  2. 7-10 bus days
  3. No Red Flags
  4. Refer to branch
  5. Did they uninstall/re-install?
  6. Are they OTP verified?
  7. What is the payee name?
  8. Are there any fraud notes in Quest?
  9. Sounds like a browser issue
  10. Contact TSD
  11. They're not using any special characters?
  12. What kind of device are they using?
  13. What troubleshooting has been completed?
  14. What browser are they using?
  15. On Us Payee
  16. Did you check for multiple Quest profiles?
  17. Have them try manual capture
  18. Wait 3-5 min
  19. Did you do a mock enrollment?
  20. Is the payee On File?
  21. You can offer an LOI
  22. Did you check the CUAC Matrix?
  23. Did you check under the other signers on the account?
  24. Are you sure their enrollment isn't locked?
  25. Transfer to Mortgage
  26. No limit
  27. They'll need to wait for the payment to post
  28. 25k per payment
  29. Any errors in audit log?
  30. Did you check the Deliver By date?
  31. Transfer to Tax Group
  32. What eman are you using?
  33. Check for restrictions