What kind of device are they using? Did you do a mock enrollment? What browser are they using? Did you check the CUAC Matrix? Did you check under the other signers on the account? Did they uninstall/re- install? 25k per payment 7-10 bus days What is the payee name? Is the payee On File? Refer to branch Have them re- add the external Did you check the Deliver By date? No Red Flags No limit Are you sure their enrollment isn't locked? Transfer to Mortgage Check for restrictions Contact TSD What eman are you using? Have them try manual capture What troubleshooting has been completed? On Us Payee Sounds like a browser issue Any errors in audit log? Are there any fraud notes in Quest? Did you check for multiple Quest profiles? You can offer an LOI They'll need to wait for the payment to post Transfer to Tax Group They're not using any special characters? Are they OTP verified? Wait 3- 5 min What kind of device are they using? Did you do a mock enrollment? What browser are they using? Did you check the CUAC Matrix? Did you check under the other signers on the account? Did they uninstall/re- install? 25k per payment 7-10 bus days What is the payee name? Is the payee On File? Refer to branch Have them re- add the external Did you check the Deliver By date? No Red Flags No limit Are you sure their enrollment isn't locked? Transfer to Mortgage Check for restrictions Contact TSD What eman are you using? Have them try manual capture What troubleshooting has been completed? On Us Payee Sounds like a browser issue Any errors in audit log? Are there any fraud notes in Quest? Did you check for multiple Quest profiles? You can offer an LOI They'll need to wait for the payment to post Transfer to Tax Group They're not using any special characters? Are they OTP verified? Wait 3- 5 min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
What kind of device are they using?
Did you do a mock enrollment?
What browser are they using?
Did you check the CUAC Matrix?
Did you check under the other signers on the account?
Did they uninstall/re-install?
25k per payment
7-10 bus days
What is the payee name?
Is the payee On File?
Refer to branch
Have them re-add the external
Did you check the Deliver By date?
No Red Flags
No limit
Are you sure their enrollment isn't locked?
Transfer to Mortgage
Check for restrictions
Contact TSD
What eman are you using?
Have them try manual capture
What troubleshooting has been completed?
On Us Payee
Sounds like a browser issue
Any errors in audit log?
Are there any fraud notes in Quest?
Did you check for multiple Quest profiles?
You can offer an LOI
They'll need to wait for the payment to post
Transfer to Tax Group
They're not using any special characters?
Are they OTP verified?
Wait 3-5 min