25k perpaymentDid youcheck formultipleQuestprofiles?Check forrestrictionsAre you suretheirenrollmentisn't locked?Transferto TaxGroupDid youcheck underthe othersigners onthe account?7-10busdaysYou canoffer anLOITransfertoMortgageContactTSDAnyerrors inaudit log?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postWhat isthe payeename?Did youcheck theDeliver Bydate?They're notusing anyspecialcharacters?Soundslike abrowserissueWait 3-5 minAre thereany fraudnotes inQuest?Havethem re-add theexternalNolimitDid theyuninstall/re-install?Whateman areyouusing?Are theyOTPverified?NoRedFlagsDid youcheck theCUACMatrix?Havethem trymanualcaptureOn UsPayeeIs thepayeeOn File?What kindof deviceare theyusing?RefertobranchDid you doa mockenrollment?Whatbrowserare theyusing?25k perpaymentDid youcheck formultipleQuestprofiles?Check forrestrictionsAre you suretheirenrollmentisn't locked?Transferto TaxGroupDid youcheck underthe othersigners onthe account?7-10busdaysYou canoffer anLOITransfertoMortgageContactTSDAnyerrors inaudit log?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postWhat isthe payeename?Did youcheck theDeliver Bydate?They're notusing anyspecialcharacters?Soundslike abrowserissueWait 3-5 minAre thereany fraudnotes inQuest?Havethem re-add theexternalNolimitDid theyuninstall/re-install?Whateman areyouusing?Are theyOTPverified?NoRedFlagsDid youcheck theCUACMatrix?Havethem trymanualcaptureOn UsPayeeIs thepayeeOn File?What kindof deviceare theyusing?RefertobranchDid you doa mockenrollment?Whatbrowserare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 25k per payment
  2. Did you check for multiple Quest profiles?
  3. Check for restrictions
  4. Are you sure their enrollment isn't locked?
  5. Transfer to Tax Group
  6. Did you check under the other signers on the account?
  7. 7-10 bus days
  8. You can offer an LOI
  9. Transfer to Mortgage
  10. Contact TSD
  11. Any errors in audit log?
  12. What troubleshooting has been completed?
  13. They'll need to wait for the payment to post
  14. What is the payee name?
  15. Did you check the Deliver By date?
  16. They're not using any special characters?
  17. Sounds like a browser issue
  18. Wait 3-5 min
  19. Are there any fraud notes in Quest?
  20. Have them re-add the external
  21. No limit
  22. Did they uninstall/re-install?
  23. What eman are you using?
  24. Are they OTP verified?
  25. No Red Flags
  26. Did you check the CUAC Matrix?
  27. Have them try manual capture
  28. On Us Payee
  29. Is the payee On File?
  30. What kind of device are they using?
  31. Refer to branch
  32. Did you do a mock enrollment?
  33. What browser are they using?