Are thereany fraudnotes inQuest?25k perpaymentDid youcheck underthe othersigners onthe account?You canoffer anLOIDid youcheck theDeliver Bydate?Wait 3-5 minContactTSDHavethem re-add theexternalAnyerrors inaudit log?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Did you doa mockenrollment?Are theyOTPverified?Check forrestrictionsIs thepayeeOn File?Whateman areyouusing?Whatbrowserare theyusing?7-10busdaysNolimitTransferto TaxGroupHavethem trymanualcaptureAre you suretheirenrollmentisn't locked?Soundslike abrowserissueRefertobranchDid youcheck theCUACMatrix?What kindof deviceare theyusing?On UsPayeeTransfertoMortgageWhat isthe payeename?NoRedFlagsAre thereany fraudnotes inQuest?25k perpaymentDid youcheck underthe othersigners onthe account?You canoffer anLOIDid youcheck theDeliver Bydate?Wait 3-5 minContactTSDHavethem re-add theexternalAnyerrors inaudit log?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Did you doa mockenrollment?Are theyOTPverified?Check forrestrictionsIs thepayeeOn File?Whateman areyouusing?Whatbrowserare theyusing?7-10busdaysNolimitTransferto TaxGroupHavethem trymanualcaptureAre you suretheirenrollmentisn't locked?Soundslike abrowserissueRefertobranchDid youcheck theCUACMatrix?What kindof deviceare theyusing?On UsPayeeTransfertoMortgageWhat isthe payeename?NoRedFlags

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are there any fraud notes in Quest?
  2. 25k per payment
  3. Did you check under the other signers on the account?
  4. You can offer an LOI
  5. Did you check the Deliver By date?
  6. Wait 3-5 min
  7. Contact TSD
  8. Have them re-add the external
  9. Any errors in audit log?
  10. What troubleshooting has been completed?
  11. Did they uninstall/re-install?
  12. They're not using any special characters?
  13. They'll need to wait for the payment to post
  14. Did you check for multiple Quest profiles?
  15. Did you do a mock enrollment?
  16. Are they OTP verified?
  17. Check for restrictions
  18. Is the payee On File?
  19. What eman are you using?
  20. What browser are they using?
  21. 7-10 bus days
  22. No limit
  23. Transfer to Tax Group
  24. Have them try manual capture
  25. Are you sure their enrollment isn't locked?
  26. Sounds like a browser issue
  27. Refer to branch
  28. Did you check the CUAC Matrix?
  29. What kind of device are they using?
  30. On Us Payee
  31. Transfer to Mortgage
  32. What is the payee name?
  33. No Red Flags