Whattroubleshootinghas beencompleted?ContactTSDYou canoffer anLOIDid youcheck underthe othersigners onthe account?Did youcheck theDeliver Bydate?Are theyOTPverified?Havethem trymanualcaptureCheck forrestrictionsSoundslike abrowserissue7-10busdaysOn UsPayeeAre you suretheirenrollmentisn't locked?Whateman areyouusing?Did theyuninstall/re-install?Transferto TaxGroupRefertobranchWhat isthe payeename?Anyerrors inaudit log?They're notusing anyspecialcharacters?Did you doa mockenrollment?Are thereany fraudnotes inQuest?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postNoRedFlagsNolimitIs thepayeeOn File?Whatbrowserare theyusing?Wait 3-5 minTransfertoMortgageHavethem re-add theexternal25k perpaymentWhat kindof deviceare theyusing?Whattroubleshootinghas beencompleted?ContactTSDYou canoffer anLOIDid youcheck underthe othersigners onthe account?Did youcheck theDeliver Bydate?Are theyOTPverified?Havethem trymanualcaptureCheck forrestrictionsSoundslike abrowserissue7-10busdaysOn UsPayeeAre you suretheirenrollmentisn't locked?Whateman areyouusing?Did theyuninstall/re-install?Transferto TaxGroupRefertobranchWhat isthe payeename?Anyerrors inaudit log?They're notusing anyspecialcharacters?Did you doa mockenrollment?Are thereany fraudnotes inQuest?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postNoRedFlagsNolimitIs thepayeeOn File?Whatbrowserare theyusing?Wait 3-5 minTransfertoMortgageHavethem re-add theexternal25k perpaymentWhat kindof deviceare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What troubleshooting has been completed?
  2. Contact TSD
  3. You can offer an LOI
  4. Did you check under the other signers on the account?
  5. Did you check the Deliver By date?
  6. Are they OTP verified?
  7. Have them try manual capture
  8. Check for restrictions
  9. Sounds like a browser issue
  10. 7-10 bus days
  11. On Us Payee
  12. Are you sure their enrollment isn't locked?
  13. What eman are you using?
  14. Did they uninstall/re-install?
  15. Transfer to Tax Group
  16. Refer to branch
  17. What is the payee name?
  18. Any errors in audit log?
  19. They're not using any special characters?
  20. Did you do a mock enrollment?
  21. Are there any fraud notes in Quest?
  22. Did you check the CUAC Matrix?
  23. Did you check for multiple Quest profiles?
  24. They'll need to wait for the payment to post
  25. No Red Flags
  26. No limit
  27. Is the payee On File?
  28. What browser are they using?
  29. Wait 3-5 min
  30. Transfer to Mortgage
  31. Have them re-add the external
  32. 25k per payment
  33. What kind of device are they using?