Did youcheck formultipleQuestprofiles?Is thepayeeOn File?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Transferto TaxGroup7-10busdays25k perpaymentNoRedFlagsDid youcheck theDeliver Bydate?What isthe payeename?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Anyerrors inaudit log?Havethem trymanualcaptureCheck forrestrictionsThey're notusing anyspecialcharacters?Did you doa mockenrollment?ContactTSDDid theyuninstall/re-install?Did youcheck theCUACMatrix?NolimitWait 3-5 minAre you suretheirenrollmentisn't locked?Havethem re-add theexternalAre theyOTPverified?Whateman areyouusing?You canoffer anLOIWhattroubleshootinghas beencompleted?TransfertoMortgageOn UsPayeeWhatbrowserare theyusing?RefertobranchSoundslike abrowserissueDid youcheck formultipleQuestprofiles?Is thepayeeOn File?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?Transferto TaxGroup7-10busdays25k perpaymentNoRedFlagsDid youcheck theDeliver Bydate?What isthe payeename?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Anyerrors inaudit log?Havethem trymanualcaptureCheck forrestrictionsThey're notusing anyspecialcharacters?Did you doa mockenrollment?ContactTSDDid theyuninstall/re-install?Did youcheck theCUACMatrix?NolimitWait 3-5 minAre you suretheirenrollmentisn't locked?Havethem re-add theexternalAre theyOTPverified?Whateman areyouusing?You canoffer anLOIWhattroubleshootinghas beencompleted?TransfertoMortgageOn UsPayeeWhatbrowserare theyusing?RefertobranchSoundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check for multiple Quest profiles?
  2. Is the payee On File?
  3. What kind of device are they using?
  4. Did you check under the other signers on the account?
  5. Transfer to Tax Group
  6. 7-10 bus days
  7. 25k per payment
  8. No Red Flags
  9. Did you check the Deliver By date?
  10. What is the payee name?
  11. They'll need to wait for the payment to post
  12. Are there any fraud notes in Quest?
  13. Any errors in audit log?
  14. Have them try manual capture
  15. Check for restrictions
  16. They're not using any special characters?
  17. Did you do a mock enrollment?
  18. Contact TSD
  19. Did they uninstall/re-install?
  20. Did you check the CUAC Matrix?
  21. No limit
  22. Wait 3-5 min
  23. Are you sure their enrollment isn't locked?
  24. Have them re-add the external
  25. Are they OTP verified?
  26. What eman are you using?
  27. You can offer an LOI
  28. What troubleshooting has been completed?
  29. Transfer to Mortgage
  30. On Us Payee
  31. What browser are they using?
  32. Refer to branch
  33. Sounds like a browser issue