What kindof deviceare theyusing?Did you doa mockenrollment?Whatbrowserare theyusing?Did youcheck theCUACMatrix?Did youcheck underthe othersigners onthe account?Did theyuninstall/re-install?25k perpayment7-10busdaysWhat isthe payeename?Is thepayeeOn File?RefertobranchHavethem re-add theexternalDid youcheck theDeliver Bydate?NoRedFlagsNolimitAre you suretheirenrollmentisn't locked?TransfertoMortgageCheck forrestrictionsContactTSDWhateman areyouusing?Havethem trymanualcaptureWhattroubleshootinghas beencompleted?On UsPayeeSoundslike abrowserissueAnyerrors inaudit log?Are thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?You canoffer anLOIThey'll needto wait forthe paymentto postTransferto TaxGroupThey're notusing anyspecialcharacters?Are theyOTPverified?Wait 3-5 minWhat kindof deviceare theyusing?Did you doa mockenrollment?Whatbrowserare theyusing?Did youcheck theCUACMatrix?Did youcheck underthe othersigners onthe account?Did theyuninstall/re-install?25k perpayment7-10busdaysWhat isthe payeename?Is thepayeeOn File?RefertobranchHavethem re-add theexternalDid youcheck theDeliver Bydate?NoRedFlagsNolimitAre you suretheirenrollmentisn't locked?TransfertoMortgageCheck forrestrictionsContactTSDWhateman areyouusing?Havethem trymanualcaptureWhattroubleshootinghas beencompleted?On UsPayeeSoundslike abrowserissueAnyerrors inaudit log?Are thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?You canoffer anLOIThey'll needto wait forthe paymentto postTransferto TaxGroupThey're notusing anyspecialcharacters?Are theyOTPverified?Wait 3-5 min

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What kind of device are they using?
  2. Did you do a mock enrollment?
  3. What browser are they using?
  4. Did you check the CUAC Matrix?
  5. Did you check under the other signers on the account?
  6. Did they uninstall/re-install?
  7. 25k per payment
  8. 7-10 bus days
  9. What is the payee name?
  10. Is the payee On File?
  11. Refer to branch
  12. Have them re-add the external
  13. Did you check the Deliver By date?
  14. No Red Flags
  15. No limit
  16. Are you sure their enrollment isn't locked?
  17. Transfer to Mortgage
  18. Check for restrictions
  19. Contact TSD
  20. What eman are you using?
  21. Have them try manual capture
  22. What troubleshooting has been completed?
  23. On Us Payee
  24. Sounds like a browser issue
  25. Any errors in audit log?
  26. Are there any fraud notes in Quest?
  27. Did you check for multiple Quest profiles?
  28. You can offer an LOI
  29. They'll need to wait for the payment to post
  30. Transfer to Tax Group
  31. They're not using any special characters?
  32. Are they OTP verified?
  33. Wait 3-5 min