RefertobranchTransferto TaxGroupWhat kindof deviceare theyusing?ContactTSDWhat isthe payeename?NoRedFlagsDid youcheck underthe othersigners onthe account?Are theyOTPverified?Havethem trymanualcaptureThey're notusing anyspecialcharacters?You canoffer anLOI25k perpaymentIs thepayeeOn File?On UsPayeeHavethem re-add theexternalThey'll needto wait forthe paymentto postDid youcheck theCUACMatrix?Whatbrowserare theyusing?TransfertoMortgageAnyerrors inaudit log?Did youcheck formultipleQuestprofiles?Are thereany fraudnotes inQuest?Did you doa mockenrollment?Did theyuninstall/re-install?Check forrestrictionsAre you suretheirenrollmentisn't locked?Wait 3-5 minSoundslike abrowserissueWhattroubleshootinghas beencompleted?Whateman areyouusing?7-10busdaysNolimitDid youcheck theDeliver Bydate?RefertobranchTransferto TaxGroupWhat kindof deviceare theyusing?ContactTSDWhat isthe payeename?NoRedFlagsDid youcheck underthe othersigners onthe account?Are theyOTPverified?Havethem trymanualcaptureThey're notusing anyspecialcharacters?You canoffer anLOI25k perpaymentIs thepayeeOn File?On UsPayeeHavethem re-add theexternalThey'll needto wait forthe paymentto postDid youcheck theCUACMatrix?Whatbrowserare theyusing?TransfertoMortgageAnyerrors inaudit log?Did youcheck formultipleQuestprofiles?Are thereany fraudnotes inQuest?Did you doa mockenrollment?Did theyuninstall/re-install?Check forrestrictionsAre you suretheirenrollmentisn't locked?Wait 3-5 minSoundslike abrowserissueWhattroubleshootinghas beencompleted?Whateman areyouusing?7-10busdaysNolimitDid youcheck theDeliver Bydate?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to branch
  2. Transfer to Tax Group
  3. What kind of device are they using?
  4. Contact TSD
  5. What is the payee name?
  6. No Red Flags
  7. Did you check under the other signers on the account?
  8. Are they OTP verified?
  9. Have them try manual capture
  10. They're not using any special characters?
  11. You can offer an LOI
  12. 25k per payment
  13. Is the payee On File?
  14. On Us Payee
  15. Have them re-add the external
  16. They'll need to wait for the payment to post
  17. Did you check the CUAC Matrix?
  18. What browser are they using?
  19. Transfer to Mortgage
  20. Any errors in audit log?
  21. Did you check for multiple Quest profiles?
  22. Are there any fraud notes in Quest?
  23. Did you do a mock enrollment?
  24. Did they uninstall/re-install?
  25. Check for restrictions
  26. Are you sure their enrollment isn't locked?
  27. Wait 3-5 min
  28. Sounds like a browser issue
  29. What troubleshooting has been completed?
  30. What eman are you using?
  31. 7-10 bus days
  32. No limit
  33. Did you check the Deliver By date?