Soundslike abrowserissueContactTSDWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?Check forrestrictionsIs theclient aminor?Did youcheck formultipleQuestprofiles?NoRedFlagsDid theyuninstall/re-install?Havethem trymanualcaptureWait 3-5 minAnyerrors inaudit log?TransfertoMortgageDid you doa mockenrollment?On UsPayeeAre thereany fraudnotes inQuest?Did youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Is thepayeeOn File?7-10busdaysWhatbrowserare theyusing?What isthe payeename?25k perpaymentNolimitWhateman areyouusing?They'll needto wait forthe paymentto postOn UsPayeeRestartWDE andJabberYou canoffer anLOIWhattroubleshootinghas beencompleted?Are theyOTPverified?Are you suretheirenrollmentisn't locked?Transferto TaxGroupSoundslike abrowserissueContactTSDWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?Check forrestrictionsIs theclient aminor?Did youcheck formultipleQuestprofiles?NoRedFlagsDid theyuninstall/re-install?Havethem trymanualcaptureWait 3-5 minAnyerrors inaudit log?TransfertoMortgageDid you doa mockenrollment?On UsPayeeAre thereany fraudnotes inQuest?Did youcheck underthe othersigners onthe account?They're notusing anyspecialcharacters?Is thepayeeOn File?7-10busdaysWhatbrowserare theyusing?What isthe payeename?25k perpaymentNolimitWhateman areyouusing?They'll needto wait forthe paymentto postOn UsPayeeRestartWDE andJabberYou canoffer anLOIWhattroubleshootinghas beencompleted?Are theyOTPverified?Are you suretheirenrollmentisn't locked?Transferto TaxGroup

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds like a browser issue
  2. Contact TSD
  3. What kind of device are they using?
  4. Did you check the Deliver By date?
  5. Check for restrictions
  6. Is the client a minor?
  7. Did you check for multiple Quest profiles?
  8. No Red Flags
  9. Did they uninstall/re-install?
  10. Have them try manual capture
  11. Wait 3-5 min
  12. Any errors in audit log?
  13. Transfer to Mortgage
  14. Did you do a mock enrollment?
  15. On Us Payee
  16. Are there any fraud notes in Quest?
  17. Did you check under the other signers on the account?
  18. They're not using any special characters?
  19. Is the payee On File?
  20. 7-10 bus days
  21. What browser are they using?
  22. What is the payee name?
  23. 25k per payment
  24. No limit
  25. What eman are you using?
  26. They'll need to wait for the payment to post
  27. On Us Payee
  28. Restart WDE and Jabber
  29. You can offer an LOI
  30. What troubleshooting has been completed?
  31. Are they OTP verified?
  32. Are you sure their enrollment isn't locked?
  33. Transfer to Tax Group