Whatbrowserare theyusing?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Anyerrors inaudit log?7-10busdaysIs thepayeeOn File?On UsPayeeTransfertoMortgageDid theyuninstall/re-install?NolimitRestartWDE andJabberThey're notusing anyspecialcharacters?Are theyOTPverified?What kindof deviceare theyusing?25k perpaymentThey'll needto wait forthe paymentto postHavethem trymanualcaptureYou canoffer anLOIWhat isthe payeename?ContactTSDOn UsPayeeDid you doa mockenrollment?Whateman areyouusing?NoRedFlagsWhattroubleshootinghas beencompleted?Is theclient aminor?Did youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Transferto TaxGroupCheck forrestrictionsWait 3-5 minSoundslike abrowserissueDid youcheck theDeliver Bydate?Whatbrowserare theyusing?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Anyerrors inaudit log?7-10busdaysIs thepayeeOn File?On UsPayeeTransfertoMortgageDid theyuninstall/re-install?NolimitRestartWDE andJabberThey're notusing anyspecialcharacters?Are theyOTPverified?What kindof deviceare theyusing?25k perpaymentThey'll needto wait forthe paymentto postHavethem trymanualcaptureYou canoffer anLOIWhat isthe payeename?ContactTSDOn UsPayeeDid you doa mockenrollment?Whateman areyouusing?NoRedFlagsWhattroubleshootinghas beencompleted?Is theclient aminor?Did youcheck formultipleQuestprofiles?Did youcheck underthe othersigners onthe account?Transferto TaxGroupCheck forrestrictionsWait 3-5 minSoundslike abrowserissueDid youcheck theDeliver Bydate?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What browser are they using?
  2. Are there any fraud notes in Quest?
  3. Are you sure their enrollment isn't locked?
  4. Any errors in audit log?
  5. 7-10 bus days
  6. Is the payee On File?
  7. On Us Payee
  8. Transfer to Mortgage
  9. Did they uninstall/re-install?
  10. No limit
  11. Restart WDE and Jabber
  12. They're not using any special characters?
  13. Are they OTP verified?
  14. What kind of device are they using?
  15. 25k per payment
  16. They'll need to wait for the payment to post
  17. Have them try manual capture
  18. You can offer an LOI
  19. What is the payee name?
  20. Contact TSD
  21. On Us Payee
  22. Did you do a mock enrollment?
  23. What eman are you using?
  24. No Red Flags
  25. What troubleshooting has been completed?
  26. Is the client a minor?
  27. Did you check for multiple Quest profiles?
  28. Did you check under the other signers on the account?
  29. Transfer to Tax Group
  30. Check for restrictions
  31. Wait 3-5 min
  32. Sounds like a browser issue
  33. Did you check the Deliver By date?