Check forrestrictionsThey'll needto wait forthe paymentto postWhateman areyouusing?Did theyuninstall/re-install?Whatbrowserare theyusing?They're notusing anyspecialcharacters?On UsPayeeIs theclient aminor?7-10busdaysNoRedFlagsRestartWDE andJabberAre thereany fraudnotes inQuest?25k perpaymentWhat isthe payeename?Transferto TaxGroupTransfertoMortgageAre you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?Havethem trymanualcaptureWait 3-5 minIs thepayeeOn File?What kindof deviceare theyusing?Did you doa mockenrollment?On UsPayeeYou canoffer anLOIAre theyOTPverified?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?ContactTSDNolimitSoundslike abrowserissueAnyerrors inaudit log?Did youcheck formultipleQuestprofiles?Check forrestrictionsThey'll needto wait forthe paymentto postWhateman areyouusing?Did theyuninstall/re-install?Whatbrowserare theyusing?They're notusing anyspecialcharacters?On UsPayeeIs theclient aminor?7-10busdaysNoRedFlagsRestartWDE andJabberAre thereany fraudnotes inQuest?25k perpaymentWhat isthe payeename?Transferto TaxGroupTransfertoMortgageAre you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?Havethem trymanualcaptureWait 3-5 minIs thepayeeOn File?What kindof deviceare theyusing?Did you doa mockenrollment?On UsPayeeYou canoffer anLOIAre theyOTPverified?Whattroubleshootinghas beencompleted?Did youcheck theDeliver Bydate?ContactTSDNolimitSoundslike abrowserissueAnyerrors inaudit log?Did youcheck formultipleQuestprofiles?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check for restrictions
  2. They'll need to wait for the payment to post
  3. What eman are you using?
  4. Did they uninstall/re-install?
  5. What browser are they using?
  6. They're not using any special characters?
  7. On Us Payee
  8. Is the client a minor?
  9. 7-10 bus days
  10. No Red Flags
  11. Restart WDE and Jabber
  12. Are there any fraud notes in Quest?
  13. 25k per payment
  14. What is the payee name?
  15. Transfer to Tax Group
  16. Transfer to Mortgage
  17. Are you sure their enrollment isn't locked?
  18. Did you check under the other signers on the account?
  19. Have them try manual capture
  20. Wait 3-5 min
  21. Is the payee On File?
  22. What kind of device are they using?
  23. Did you do a mock enrollment?
  24. On Us Payee
  25. You can offer an LOI
  26. Are they OTP verified?
  27. What troubleshooting has been completed?
  28. Did you check the Deliver By date?
  29. Contact TSD
  30. No limit
  31. Sounds like a browser issue
  32. Any errors in audit log?
  33. Did you check for multiple Quest profiles?