Did you check under the other signers on the account? You can offer an LOI Transfer to Tax Group Wait 3- 5 min Have them try manual capture Is the payee On File? Did you check the Deliver By date? They'll need to wait for the payment to post They're not using any special characters? Are you sure their enrollment isn't locked? Did you do a mock enrollment? Sounds like a browser issue What kind of device are they using? Check for restrictions What eman are you using? Did they uninstall/re- install? Are there any fraud notes in Quest? Restart WDE and Jabber Any errors in audit log? 7-10 bus days What browser are they using? Are they OTP verified? Is the client a minor? Did you check for multiple Quest profiles? Transfer to Mortgage 25k per payment On Us Payee No Red Flags What troubleshooting has been completed? No limit Contact TSD What is the payee name? On Us Payee Did you check under the other signers on the account? You can offer an LOI Transfer to Tax Group Wait 3- 5 min Have them try manual capture Is the payee On File? Did you check the Deliver By date? They'll need to wait for the payment to post They're not using any special characters? Are you sure their enrollment isn't locked? Did you do a mock enrollment? Sounds like a browser issue What kind of device are they using? Check for restrictions What eman are you using? Did they uninstall/re- install? Are there any fraud notes in Quest? Restart WDE and Jabber Any errors in audit log? 7-10 bus days What browser are they using? Are they OTP verified? Is the client a minor? Did you check for multiple Quest profiles? Transfer to Mortgage 25k per payment On Us Payee No Red Flags What troubleshooting has been completed? No limit Contact TSD What is the payee name? On Us Payee
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Did you check under the other signers on the account?
You can offer an LOI
Transfer to Tax Group
Wait 3-5 min
Have them try manual capture
Is the payee On File?
Did you check the Deliver By date?
They'll need to wait for the payment to post
They're not using any special characters?
Are you sure their enrollment isn't locked?
Did you do a mock enrollment?
Sounds like a browser issue
What kind of device are they using?
Check for restrictions
What eman are you using?
Did they uninstall/re-install?
Are there any fraud notes in Quest?
Restart WDE and Jabber
Any errors in audit log?
7-10 bus days
What browser are they using?
Are they OTP verified?
Is the client a minor?
Did you check for multiple Quest profiles?
Transfer to Mortgage
25k per payment
On Us Payee
No Red Flags
What troubleshooting has been completed?
No limit
Contact TSD
What is the payee name?
On Us Payee