You canoffer anLOIOn UsPayeeWhattroubleshootinghas beencompleted?7-10busdaysHavethem trymanualcaptureOn UsPayeeAre you suretheirenrollmentisn't locked?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postRestartWDE andJabberDid theyuninstall/re-install?25k perpaymentAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?Transferto TaxGroupWhateman areyouusing?What isthe payeename?Are thereany fraudnotes inQuest?ContactTSDTransfertoMortgageSoundslike abrowserissueAnyerrors inaudit log?Did youcheck underthe othersigners onthe account?Check forrestrictionsNoRedFlagsNolimitWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?Is theclient aminor?Wait 3-5 minIs thepayeeOn File?You canoffer anLOIOn UsPayeeWhattroubleshootinghas beencompleted?7-10busdaysHavethem trymanualcaptureOn UsPayeeAre you suretheirenrollmentisn't locked?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?They'll needto wait forthe paymentto postRestartWDE andJabberDid theyuninstall/re-install?25k perpaymentAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?Transferto TaxGroupWhateman areyouusing?What isthe payeename?Are thereany fraudnotes inQuest?ContactTSDTransfertoMortgageSoundslike abrowserissueAnyerrors inaudit log?Did youcheck underthe othersigners onthe account?Check forrestrictionsNoRedFlagsNolimitWhat kindof deviceare theyusing?Did youcheck theDeliver Bydate?Is theclient aminor?Wait 3-5 minIs thepayeeOn File?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You can offer an LOI
  2. On Us Payee
  3. What troubleshooting has been completed?
  4. 7-10 bus days
  5. Have them try manual capture
  6. On Us Payee
  7. Are you sure their enrollment isn't locked?
  8. What browser are they using?
  9. Did you check for multiple Quest profiles?
  10. They'll need to wait for the payment to post
  11. Restart WDE and Jabber
  12. Did they uninstall/re-install?
  13. 25k per payment
  14. Are they OTP verified?
  15. They're not using any special characters?
  16. Did you do a mock enrollment?
  17. Transfer to Tax Group
  18. What eman are you using?
  19. What is the payee name?
  20. Are there any fraud notes in Quest?
  21. Contact TSD
  22. Transfer to Mortgage
  23. Sounds like a browser issue
  24. Any errors in audit log?
  25. Did you check under the other signers on the account?
  26. Check for restrictions
  27. No Red Flags
  28. No limit
  29. What kind of device are they using?
  30. Did you check the Deliver By date?
  31. Is the client a minor?
  32. Wait 3-5 min
  33. Is the payee On File?