They'll needto wait forthe paymentto postWhateman areyouusing?Wait 3-5 minWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?You canoffer anLOISoundslike abrowserissueRestartWDE andJabberOn UsPayeeDid you doa mockenrollment?What isthe payeename?Did youcheck underthe othersigners onthe account?On UsPayeeAre thereany fraudnotes inQuest?25k perpaymentNolimitAre you suretheirenrollmentisn't locked?Are theyOTPverified?TransfertoMortgageHavethem trymanualcaptureWhattroubleshootinghas beencompleted?Is thepayeeOn File?Is theclient aminor?Did theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Check forrestrictionsWhatbrowserare theyusing?Transferto TaxGroup7-10busdaysContactTSDNoRedFlagsDid youcheck theDeliver Bydate?They'll needto wait forthe paymentto postWhateman areyouusing?Wait 3-5 minWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?You canoffer anLOISoundslike abrowserissueRestartWDE andJabberOn UsPayeeDid you doa mockenrollment?What isthe payeename?Did youcheck underthe othersigners onthe account?On UsPayeeAre thereany fraudnotes inQuest?25k perpaymentNolimitAre you suretheirenrollmentisn't locked?Are theyOTPverified?TransfertoMortgageHavethem trymanualcaptureWhattroubleshootinghas beencompleted?Is thepayeeOn File?Is theclient aminor?Did theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Check forrestrictionsWhatbrowserare theyusing?Transferto TaxGroup7-10busdaysContactTSDNoRedFlagsDid youcheck theDeliver Bydate?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They'll need to wait for the payment to post
  2. What eman are you using?
  3. Wait 3-5 min
  4. What kind of device are they using?
  5. They're not using any special characters?
  6. You can offer an LOI
  7. Sounds like a browser issue
  8. Restart WDE and Jabber
  9. On Us Payee
  10. Did you do a mock enrollment?
  11. What is the payee name?
  12. Did you check under the other signers on the account?
  13. On Us Payee
  14. Are there any fraud notes in Quest?
  15. 25k per payment
  16. No limit
  17. Are you sure their enrollment isn't locked?
  18. Are they OTP verified?
  19. Transfer to Mortgage
  20. Have them try manual capture
  21. What troubleshooting has been completed?
  22. Is the payee On File?
  23. Is the client a minor?
  24. Did they uninstall/re-install?
  25. Did you check for multiple Quest profiles?
  26. Any errors in audit log?
  27. Check for restrictions
  28. What browser are they using?
  29. Transfer to Tax Group
  30. 7-10 bus days
  31. Contact TSD
  32. No Red Flags
  33. Did you check the Deliver By date?