Whattroubleshootinghas beencompleted?Wait 3-5 minNolimitAre thereany fraudnotes inQuest?What kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Did theyuninstall/re-install?RestartWDE andJabberTransfertoMortgageIs theclient aminor?Is thepayeeOn File?What isthe payeename?7-10busdaysAre you suretheirenrollmentisn't locked?Check forrestrictionsAnyerrors inaudit log?NoRedFlagsDid youcheck theDeliver Bydate?They're notusing anyspecialcharacters?On UsPayeeThey'll needto wait forthe paymentto postAre theyOTPverified?Transferto TaxGroupWhateman areyouusing?25k perpaymentContactTSDYou canoffer anLOIWhatbrowserare theyusing?Soundslike abrowserissueOn UsPayeeDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid you doa mockenrollment?Whattroubleshootinghas beencompleted?Wait 3-5 minNolimitAre thereany fraudnotes inQuest?What kindof deviceare theyusing?Did youcheck formultipleQuestprofiles?Did theyuninstall/re-install?RestartWDE andJabberTransfertoMortgageIs theclient aminor?Is thepayeeOn File?What isthe payeename?7-10busdaysAre you suretheirenrollmentisn't locked?Check forrestrictionsAnyerrors inaudit log?NoRedFlagsDid youcheck theDeliver Bydate?They're notusing anyspecialcharacters?On UsPayeeThey'll needto wait forthe paymentto postAre theyOTPverified?Transferto TaxGroupWhateman areyouusing?25k perpaymentContactTSDYou canoffer anLOIWhatbrowserare theyusing?Soundslike abrowserissueOn UsPayeeDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid you doa mockenrollment?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What troubleshooting has been completed?
  2. Wait 3-5 min
  3. No limit
  4. Are there any fraud notes in Quest?
  5. What kind of device are they using?
  6. Did you check for multiple Quest profiles?
  7. Did they uninstall/re-install?
  8. Restart WDE and Jabber
  9. Transfer to Mortgage
  10. Is the client a minor?
  11. Is the payee On File?
  12. What is the payee name?
  13. 7-10 bus days
  14. Are you sure their enrollment isn't locked?
  15. Check for restrictions
  16. Any errors in audit log?
  17. No Red Flags
  18. Did you check the Deliver By date?
  19. They're not using any special characters?
  20. On Us Payee
  21. They'll need to wait for the payment to post
  22. Are they OTP verified?
  23. Transfer to Tax Group
  24. What eman are you using?
  25. 25k per payment
  26. Contact TSD
  27. You can offer an LOI
  28. What browser are they using?
  29. Sounds like a browser issue
  30. On Us Payee
  31. Did you check under the other signers on the account?
  32. Have them try manual capture
  33. Did you do a mock enrollment?