Are you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Whateman areyouusing?NolimitSoundslike abrowserissueCheck forrestrictionsAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?TransfertoMortgageOn UsPayeeWhattroubleshootinghas beencompleted?25k perpaymentThey'll needto wait forthe paymentto postWhat isthe payeename?You canoffer anLOINoRedFlagsDid youcheck formultipleQuestprofiles?Is thepayeeOn File?Did youcheck underthe othersigners onthe account?On UsPayeeDid youcheck theDeliver Bydate?What kindof deviceare theyusing?Transferto TaxGroupRestartWDE andJabberIs theclient aminor?Are thereany fraudnotes inQuest?Wait 3-5 minContactTSDAnyerrors inaudit log?Whatbrowserare theyusing?Havethem trymanualcapture7-10busdaysAre you suretheirenrollmentisn't locked?Did theyuninstall/re-install?Whateman areyouusing?NolimitSoundslike abrowserissueCheck forrestrictionsAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?TransfertoMortgageOn UsPayeeWhattroubleshootinghas beencompleted?25k perpaymentThey'll needto wait forthe paymentto postWhat isthe payeename?You canoffer anLOINoRedFlagsDid youcheck formultipleQuestprofiles?Is thepayeeOn File?Did youcheck underthe othersigners onthe account?On UsPayeeDid youcheck theDeliver Bydate?What kindof deviceare theyusing?Transferto TaxGroupRestartWDE andJabberIs theclient aminor?Are thereany fraudnotes inQuest?Wait 3-5 minContactTSDAnyerrors inaudit log?Whatbrowserare theyusing?Havethem trymanualcapture7-10busdays

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are you sure their enrollment isn't locked?
  2. Did they uninstall/re-install?
  3. What eman are you using?
  4. No limit
  5. Sounds like a browser issue
  6. Check for restrictions
  7. Are they OTP verified?
  8. They're not using any special characters?
  9. Did you do a mock enrollment?
  10. Transfer to Mortgage
  11. On Us Payee
  12. What troubleshooting has been completed?
  13. 25k per payment
  14. They'll need to wait for the payment to post
  15. What is the payee name?
  16. You can offer an LOI
  17. No Red Flags
  18. Did you check for multiple Quest profiles?
  19. Is the payee On File?
  20. Did you check under the other signers on the account?
  21. On Us Payee
  22. Did you check the Deliver By date?
  23. What kind of device are they using?
  24. Transfer to Tax Group
  25. Restart WDE and Jabber
  26. Is the client a minor?
  27. Are there any fraud notes in Quest?
  28. Wait 3-5 min
  29. Contact TSD
  30. Any errors in audit log?
  31. What browser are they using?
  32. Have them try manual capture
  33. 7-10 bus days