Are you suretheirenrollmentisn't locked?What isthe payeename?Whateman areyouusing?They'll needto wait forthe paymentto postThey're notusing anyspecialcharacters?What kindof deviceare theyusing?25k perpaymentAre thereany fraudnotes inQuest?You canoffer anLOIWhatbrowserare theyusing?Are theyOTPverified?Did youcheck theDeliver Bydate?NoRedFlagsTransfertoMortgageContactTSDDid you doa mockenrollment?7-10busdaysDid youcheck underthe othersigners onthe account?Is thepayeeOn File?Havethem trymanualcaptureWhattroubleshootinghas beencompleted?RestartWDE andJabberOn UsPayeeCheck forrestrictionsWait 3-5 minDid theyuninstall/re-install?Soundslike abrowserissueNolimitIs theclient aminor?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Are you suretheirenrollmentisn't locked?What isthe payeename?Whateman areyouusing?They'll needto wait forthe paymentto postThey're notusing anyspecialcharacters?What kindof deviceare theyusing?25k perpaymentAre thereany fraudnotes inQuest?You canoffer anLOIWhatbrowserare theyusing?Are theyOTPverified?Did youcheck theDeliver Bydate?NoRedFlagsTransfertoMortgageContactTSDDid you doa mockenrollment?7-10busdaysDid youcheck underthe othersigners onthe account?Is thepayeeOn File?Havethem trymanualcaptureWhattroubleshootinghas beencompleted?RestartWDE andJabberOn UsPayeeCheck forrestrictionsWait 3-5 minDid theyuninstall/re-install?Soundslike abrowserissueNolimitIs theclient aminor?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are you sure their enrollment isn't locked?
  2. What is the payee name?
  3. What eman are you using?
  4. They'll need to wait for the payment to post
  5. They're not using any special characters?
  6. What kind of device are they using?
  7. 25k per payment
  8. Are there any fraud notes in Quest?
  9. You can offer an LOI
  10. What browser are they using?
  11. Are they OTP verified?
  12. Did you check the Deliver By date?
  13. No Red Flags
  14. Transfer to Mortgage
  15. Contact TSD
  16. Did you do a mock enrollment?
  17. 7-10 bus days
  18. Did you check under the other signers on the account?
  19. Is the payee On File?
  20. Have them try manual capture
  21. What troubleshooting has been completed?
  22. Restart WDE and Jabber
  23. On Us Payee
  24. Check for restrictions
  25. Wait 3-5 min
  26. Did they uninstall/re-install?
  27. Sounds like a browser issue
  28. No limit
  29. Is the client a minor?
  30. Did you check for multiple Quest profiles?
  31. Any errors in audit log?