Did you doa mockenrollment?Is thepayeeOn File?Are thereany fraudnotes inQuest?Wait 3-5 minTransfertoMortgageWhatbrowserare theyusing?7-10busdaysThey're notusing anyspecialcharacters?You canoffer anLOIIs theclient aminor?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?25k perpaymentRestartWDE andJabberAnyerrors inaudit log?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Whateman areyouusing?Havethem trymanualcaptureCheck forrestrictionsNoRedFlagsDid youcheck formultipleQuestprofiles?Are theyOTPverified?NolimitSoundslike abrowserissueThey'll needto wait forthe paymentto postOn UsPayeeContactTSDWhat isthe payeename?Did theyuninstall/re-install?What kindof deviceare theyusing?Did you doa mockenrollment?Is thepayeeOn File?Are thereany fraudnotes inQuest?Wait 3-5 minTransfertoMortgageWhatbrowserare theyusing?7-10busdaysThey're notusing anyspecialcharacters?You canoffer anLOIIs theclient aminor?Did youcheck underthe othersigners onthe account?Whattroubleshootinghas beencompleted?25k perpaymentRestartWDE andJabberAnyerrors inaudit log?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Whateman areyouusing?Havethem trymanualcaptureCheck forrestrictionsNoRedFlagsDid youcheck formultipleQuestprofiles?Are theyOTPverified?NolimitSoundslike abrowserissueThey'll needto wait forthe paymentto postOn UsPayeeContactTSDWhat isthe payeename?Did theyuninstall/re-install?What kindof deviceare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you do a mock enrollment?
  2. Is the payee On File?
  3. Are there any fraud notes in Quest?
  4. Wait 3-5 min
  5. Transfer to Mortgage
  6. What browser are they using?
  7. 7-10 bus days
  8. They're not using any special characters?
  9. You can offer an LOI
  10. Is the client a minor?
  11. Did you check under the other signers on the account?
  12. What troubleshooting has been completed?
  13. 25k per payment
  14. Restart WDE and Jabber
  15. Any errors in audit log?
  16. Did you check the Deliver By date?
  17. Are you sure their enrollment isn't locked?
  18. What eman are you using?
  19. Have them try manual capture
  20. Check for restrictions
  21. No Red Flags
  22. Did you check for multiple Quest profiles?
  23. Are they OTP verified?
  24. No limit
  25. Sounds like a browser issue
  26. They'll need to wait for the payment to post
  27. On Us Payee
  28. Contact TSD
  29. What is the payee name?
  30. Did they uninstall/re-install?
  31. What kind of device are they using?