Check forrestrictionsAnyerrors inaudit log?Havethem trymanualcaptureDid you doa mockenrollment?What isthe payeename?Are you suretheirenrollmentisn't locked?7-10busdaysRestartWDE andJabberAre theyOTPverified?Did youcheck formultipleQuestprofiles?25k perpaymentThey'll needto wait forthe paymentto postOn UsPayeeYou canoffer anLOIWhateman areyouusing?Did theyuninstall/re-install?NolimitTransfertoMortgageIs theclient aminor?Did youcheck underthe othersigners onthe account?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Wait 3-5 minThey're notusing anyspecialcharacters?What kindof deviceare theyusing?ContactTSDNoRedFlagsSoundslike abrowserissueIs thepayeeOn File?Whattroubleshootinghas beencompleted?Are thereany fraudnotes inQuest?Check forrestrictionsAnyerrors inaudit log?Havethem trymanualcaptureDid you doa mockenrollment?What isthe payeename?Are you suretheirenrollmentisn't locked?7-10busdaysRestartWDE andJabberAre theyOTPverified?Did youcheck formultipleQuestprofiles?25k perpaymentThey'll needto wait forthe paymentto postOn UsPayeeYou canoffer anLOIWhateman areyouusing?Did theyuninstall/re-install?NolimitTransfertoMortgageIs theclient aminor?Did youcheck underthe othersigners onthe account?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Wait 3-5 minThey're notusing anyspecialcharacters?What kindof deviceare theyusing?ContactTSDNoRedFlagsSoundslike abrowserissueIs thepayeeOn File?Whattroubleshootinghas beencompleted?Are thereany fraudnotes inQuest?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check for restrictions
  2. Any errors in audit log?
  3. Have them try manual capture
  4. Did you do a mock enrollment?
  5. What is the payee name?
  6. Are you sure their enrollment isn't locked?
  7. 7-10 bus days
  8. Restart WDE and Jabber
  9. Are they OTP verified?
  10. Did you check for multiple Quest profiles?
  11. 25k per payment
  12. They'll need to wait for the payment to post
  13. On Us Payee
  14. You can offer an LOI
  15. What eman are you using?
  16. Did they uninstall/re-install?
  17. No limit
  18. Transfer to Mortgage
  19. Is the client a minor?
  20. Did you check under the other signers on the account?
  21. What browser are they using?
  22. Did you check the Deliver By date?
  23. Wait 3-5 min
  24. They're not using any special characters?
  25. What kind of device are they using?
  26. Contact TSD
  27. No Red Flags
  28. Sounds like a browser issue
  29. Is the payee On File?
  30. What troubleshooting has been completed?
  31. Are there any fraud notes in Quest?