Requestdue datechange UpdateaddressTier 1complaintProcessedmanualclipReleasependingpaymentCalledBOASubmittedPI case Redeemedrewards FeewaiverPasswordresetAdd/DeleteAU26 daysOTBhold GoodwillcreditreportupdateConnectedwithcustomerRapidrescore/OffcycleupdateProcessedpay byphoneOTBhold RTF-bal isletterProcessedLSRPSubmitSurpriseanddelightEclipPaymentrefundEverydayhero callAgenthelpdeskRequestdue datechange UpdateaddressTier 1complaintProcessedmanualclipReleasependingpaymentCalledBOASubmittedPI case Redeemedrewards FeewaiverPasswordresetAdd/DeleteAU26 daysOTBhold GoodwillcreditreportupdateConnectedwithcustomerRapidrescore/OffcycleupdateProcessedpay byphoneOTBhold RTF-bal isletterProcessedLSRPSubmitSurpriseanddelightEclipPaymentrefundEverydayhero callAgenthelpdesk

Let's take a call! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request due date change
  2. Update address
  3. Tier 1 complaint
  4. Processed manual clip
  5. Release pending payment
  6. Called BOA
  7. Submitted PI case
  8. Redeemed rewards
  9. Fee waiver
  10. Password reset
  11. Add/Delete AU
  12. 26 days OTB hold
  13. Goodwill credit report update
  14. Connected with customer
  15. Rapid rescore/Off cycle update
  16. Processed pay by phone
  17. OTB hold
  18. RTF-bal is letter
  19. Processed LSRP
  20. Submit Surprise and delight
  21. Eclip
  22. Payment refund
  23. Everyday hero call
  24. Agent helpdesk