CalledBOASubmittedPI case PaymentrefundAdd/DeleteAURTF-bal isletterGoodwillcreditreportupdateConnectedwithcustomerTier 1complaintReleasependingpaymentRapidrescore/OffcycleupdateUpdateaddressSubmitSurpriseanddelightOTBhold 26 daysOTBhold Requestdue datechange Redeemedrewards ProcessedmanualclipProcessedpay byphoneEclipAgenthelpdeskEverydayhero callPasswordresetFeewaiverProcessedLSRPCalledBOASubmittedPI case PaymentrefundAdd/DeleteAURTF-bal isletterGoodwillcreditreportupdateConnectedwithcustomerTier 1complaintReleasependingpaymentRapidrescore/OffcycleupdateUpdateaddressSubmitSurpriseanddelightOTBhold 26 daysOTBhold Requestdue datechange Redeemedrewards ProcessedmanualclipProcessedpay byphoneEclipAgenthelpdeskEverydayhero callPasswordresetFeewaiverProcessedLSRP

Let's take a call! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called BOA
  2. Submitted PI case
  3. Payment refund
  4. Add/Delete AU
  5. RTF-bal is letter
  6. Goodwill credit report update
  7. Connected with customer
  8. Tier 1 complaint
  9. Release pending payment
  10. Rapid rescore/Off cycle update
  11. Update address
  12. Submit Surprise and delight
  13. OTB hold
  14. 26 days OTB hold
  15. Request due date change
  16. Redeemed rewards
  17. Processed manual clip
  18. Processed pay by phone
  19. Eclip
  20. Agent helpdesk
  21. Everyday hero call
  22. Password reset
  23. Fee waiver
  24. Processed LSRP