ConnectedwithcustomerPasswordresetTier 1complaintPaymentrefundOTBhold ProcessedLSRPEverydayhero callAgenthelpdeskAdd/DeleteAUCalledBOAFeewaiverGoodwillcreditreportupdateSubmitSurpriseanddelightProcessedmanualclipRapidrescore/OffcycleupdateEclipRedeemedrewards Requestdue datechange Processedpay byphoneRTF-bal isletterReleasependingpayment26 daysOTBhold SubmittedPI case UpdateaddressConnectedwithcustomerPasswordresetTier 1complaintPaymentrefundOTBhold ProcessedLSRPEverydayhero callAgenthelpdeskAdd/DeleteAUCalledBOAFeewaiverGoodwillcreditreportupdateSubmitSurpriseanddelightProcessedmanualclipRapidrescore/OffcycleupdateEclipRedeemedrewards Requestdue datechange Processedpay byphoneRTF-bal isletterReleasependingpayment26 daysOTBhold SubmittedPI case Updateaddress

Let's take a call! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connected with customer
  2. Password reset
  3. Tier 1 complaint
  4. Payment refund
  5. OTB hold
  6. Processed LSRP
  7. Everyday hero call
  8. Agent helpdesk
  9. Add/Delete AU
  10. Called BOA
  11. Fee waiver
  12. Goodwill credit report update
  13. Submit Surprise and delight
  14. Processed manual clip
  15. Rapid rescore/Off cycle update
  16. Eclip
  17. Redeemed rewards
  18. Request due date change
  19. Processed pay by phone
  20. RTF-bal is letter
  21. Release pending payment
  22. 26 days OTB hold
  23. Submitted PI case
  24. Update address